Movers were supposed to arrive between 8 and 9am, but after truck issues and needing a new driver, loading didn't begin until 230pm. I say loading because everything was packed and staged towards the front of the house, except for the furniture.
The team was nice and friendly enough, but very inexperienced and unprepared.
Furniture was the only thing that would require additional work, and there were three beds to take apart. They were simple, but the team only brought one screw driver so that was a time consuming process. They were only able to take apart two because one was an IKEA bed, and a screwdriver isn't a substitute for an allen wrench.
The team told me they could not pack one piece of furniture because they did not have straps to secure it. I had told the company about this piece of furniture when I had booked them weeks in advance,and they were still unprepared.
When they were "done" at the storage unit, I went to see. Things were haphazardly stacked, like a mattress upright on top of my dining room table. 90% of boxes were the same sizes, aside from a few uniform stackable totes. They had been staged that way in my home, but they were all mixed up in the unit. The door to the unit couldn't shut.
Ricky called to give me my total and ask how the team did. I told him the issues, he offered to have the team stay to fix the unit so it would close. They couldn't get it right the first time, I did not want to pay for them to fix their mistake. He offered to get the piece of furniture in the morning, I could not rely on the company to make a timely appearance, so I declined. Ricky did give a discount, but the total was nearly double the original estimate because of the time. I genuinely don't understand how a 3-4 hour job took over 6 hours. There was absolutely zero packing and I personally moved all fragile things like tvs and mirrors.
As a military family, this move was time sensitive. It was just my daughter and myself, I had recently had surgery, and I thought a company owned and operated by veterans would understand the time constraints best. We had to move from the house the next day. Harmony Movers showed up 6 hours late. It took them twice as long as it should have. After fixing the storage unit, I got home at 930pm. That is when I discovered not only had they left the piece of furniture, but most of the contents of my garage as well. We took everything to my neighbors garage so I could rent a uhaul in the morning side it was so late. I gave my piece of furniture away so the house could be empty for the inspection the next morning.
Hiring Harmony Movers was a terrible experience. What should have been a quick, easy ordeal that took 5 hours at most ended up taking two days. One day with them, one day sorting out the mess they'd left. I rented a uhaul, moved weights I shouldn't have because of the surgery, rented another storage unit instead of fixing their mess, stayed an extra night at the hotel and delayed our departure a day. read more
