Located @ 103 N Clarendon Ave Avondale Estates, GA 30002…read more I requested a replacement service for my front bumper that was damaged in a car accident. DJ Was my estimator and he was very helpful explaining how long it would take to complete the entire replacement service. The value was comparable to other replacement service I have received at other body shops. This shop is conveniently located in Avondale Estates. It was the location for me.

My car didn't look too bad but drove much worse after an accident. I was so relieved when the other…read moredriver's insurance Allstate admitted liability and assured me if I used their shop, the work would be guaranteed for life. I chose DeKalb Collision since they easily had the best ratings on the list. I waited a few days for lot availability then DeKalb Collision arranged a same day tow. When I did the walk through with DJ, he said DeKalb Collision (like all the shops on the list) is a body and paint shop. That's fine if your car has external damage like a dent or bumper repair. But if there are mechanical issues like a noise or if it isn't driving the same, take it somewhere else. Otherwise, DeKalb Collision will do the body work and you'll have to take it to another shop for the internal issues anyway.. When I told DJ I'd rather take my car to a shop that could diagnose and fix everything, he said they'd take it to an alignment specialist. When I said I didn't think that was the issue and I'd rather take it to the dealer, DJ assured me that this was just the first step. They'd take it to a dealer if the alignment specialist couldn't resolve it.. DeKalb Collision got the alignment checked. Then they communicated directly with Allstate, I was not part of the conversation. DeKalb Collision told me the accident didn't cause the mechanical issues which they couldn't even diagnose. Allstate then said the internal repairs wouldn't be covered. In other words, Allstate was DeKalb Collision's customer, not me. Also, communication was terrible. DeKalb Collision never returned calls as promised. So even though they'd had my car for two weeks I had to call daily for five days while they made excuses such as not having the required paperwork or "Allstate's permission" before they even started repairs. TIP - If you're in an accident and it isn't your fault, get a police report, choose your own shop and let the other driver's insurance company reimburse you. Better yet, call an attorney. Don't naively believe the insurance company will do the right thing. Overall, DeKalb Collision took three weeks to repair my bumper which they admitted didn't take long to fix. I do not recommend.

The entire experience here was outstanding! I needed a bumper replacement, and Spivey's handled it…read morepromptly. Responses were always quick. Pricing was very reasonable. If I ever need body shop work again I'm definitely coming back!

Immediately clear they knew what they were talking about and they solved what another big body shop…read morein decatur failed to do right. In 2 days a problem nagging me for over a year was solved. They were reasonably priced, professional and several months out car still looks great. Highly recommend!

These guys are so honest and knowledgeable! My gas cap failed emission inspection and then a code…read morewas produced (my check engine light was on). I bought a new gas cap and headed over to Keener's. Steve installed my gas cap, reset the code thingie and told me how far to drive and how fast and the light should reset if that was all it was. THAT WAS IT! Steve didn't charge me for his time. INCREDIBLE SERVICE ON TOP OF JUST BEING A HELL OF A NICE GUY!!!

Honest mechanics! Dropped off my 2003 Honda CRV today after hearing a screeching sound whenever my…read morecar was in idle. I called right when they opened and they were able to take me in right away! I received a phone call a little over and hour later from the mechanic informing me that I had an issue with my belt. The mechanic said the belt was structurally intact and looked new but was responsible for the sound. He said he sprayed it with WD 40 which eliminated the sound but informed me it would come back eventually. He told me I could replace the belt to eliminate the sound permanently or I could pass on replacing the belt as it was still functioning properly and brand new. Definitely a mechanic I will be back to visit as I know they are not trying to stick me with random charges for parts I don't need.

Mr. Anthony is a gentleman and a professional through and through!…read more Someone backed into my car and I called looking for an estimate to get the dent popped out. I used the Yelp feature to send pictures and received a reply shortly after suggesting an in-person estimate. I called and left a message to schedule an appointment, expecting to wait a couple days before even getting a callback. Imagine my (pleasant) surprise when Mr. Anthony called me back within a few minutes! (Green flag #1) I was told to come by Sunday between 8am and noon (green flag #2). I pulled up at about 11am and Mr. Anthony came out to take a look. The business page says "No job is too big or too small" and they stand on that. One thing I really appreciated is that he included me in the process. He simply asked whether I was looking to have the whole fender replaced (I wasn't), went inside and got his tools. It was that easy. No overselling. No overcharging. No frills. Just an honest gentleman who saw a small job, as it turned out) and made the time to do it. Yall. I drive an old Toyota and have interacted with my share of auto/body techs, honest and dishonest. Mr. Anthony was communicative, timely and very fair! I won't hesitate to come back.

Overall experience was great. I received an inspection and quote on the spot. Anthony was extremely…read morepersonable and knowledgeable. He walked us through the entire process in order to make an informed decision. I didn't feel pressured to make a decision or hassled on getting the work done. Any unexpected delays were communicated and solutions provided to ensure the work was completed on time. Quote and actual cost was accurate with no surprises or up charges at the end. Great establishment to work with and highly recommend.

I needed a new windshield and was shocked at how the price quotes I was getting are right now…read more Decatur Pro quoted me quickly at a much more competitive rate and let me know the price that was parts vs labor. I was told up front how long they would need the car and they didn't have me come until part was ready to go to not waste my time or theirs. There's a rental car nearby and they offer discount if needed. I chose to uber. I highly suggest this family business to anyone looking to not be price gouged or time gouged for that matter. Thanks!

Great service and very friendly staff. Excellent work on a car that I have and they corrected a…read moremistake. Another mechanic had made. I will definitely go back when I'm near Atlanta. I would even drive there because of the great work they did to my vehicle. The owner is a gym and his son is so kind. I would give 10 stars if I could. They're honest and the prices are honest as well. Very rare find these days keep their number in your phone If you visit them because you'll be back.

Amazing, patient, and quality service. They knew I was on a time crunch so the team pre ordered my…read moreparts and were able to finish the install insanely fast!!! Would 100% recommend!

Top notch experience. Fair price. Great communication (Katherine rocks!). Friendly Service. Great…read morework. Happy customer. I'll undoubtedly return here for my car repair needs!

Working with Matthew P. was great! He was so kind and showed great customer service throughout the…read moreprocess. I received constant repair updates as well. They completed my repairs under the expected timeframe and I was back in my car in no time. 10/10 Highly recommend.

I went here for a Geico estimate and. The Geico lady adjuster was so amazing but I went elsewhere…read morefor my service

I took my 2001 Dodge Ram 3500 here after reading the reviews and I must say that everyone's reviews…read moreof this business were on point. The staff is friendly, and very welcoming. I wanted my fenders and hood repainted on my truck but was skeptical the paint wouldn't match being that it's an older vehicle. But they nailed it to the T. It came out great!! Looks better than I could've ever imagined. Almost brand new(Sighs). The turn around was fast as well. I dropped it off on a Monday evening and picked it up on Friday evening. And did I mention the price was more than reasonable compared to other competitors. I couldn't be happier. Excellent work!!

fabulous service and don't charge an arm and a leg. work was done flawlessly and my Mercedes GLS…read morecame back looking like my accident never happened!

Great place for car repairs. The team is skilled and efficient, and they deliver high-quality work…read more I definitely recommend this service.

It was a very unfortunate circumstance that landed me there. But from start to finish, I received…read moretop-notch service. I spoke with Rick the service manager several times and he kept me updated throughout the process. I had spoken with another business and did not get the impression that they were confident with the work that needed to be done. So after meditating on it, I decided to give European and domestic auto care a call and they met and exceeded my expectation from start to finish. It was a very costly job, but the value was in their confidence and the end result. I would definitely recommend them and would use them again if needed.