Located @ 103 N Clarendon Ave Avondale Estates, GA 30002…read more I requested a replacement service for my front bumper that was damaged in a car accident. DJ Was my estimator and he was very helpful explaining how long it would take to complete the entire replacement service. The value was comparable to other replacement service I have received at other body shops. This shop is conveniently located in Avondale Estates. It was the location for me.

My car didn't look too bad but drove much worse after an accident. I was so relieved when the other…read moredriver's insurance Allstate admitted liability and assured me if I used their shop, the work would be guaranteed for life. I chose DeKalb Collision since they easily had the best ratings on the list. I waited a few days for lot availability then DeKalb Collision arranged a same day tow. When I did the walk through with DJ, he said DeKalb Collision (like all the shops on the list) is a body and paint shop. That's fine if your car has external damage like a dent or bumper repair. But if there are mechanical issues like a noise or if it isn't driving the same, take it somewhere else. Otherwise, DeKalb Collision will do the body work and you'll have to take it to another shop for the internal issues anyway.. When I told DJ I'd rather take my car to a shop that could diagnose and fix everything, he said they'd take it to an alignment specialist. When I said I didn't think that was the issue and I'd rather take it to the dealer, DJ assured me that this was just the first step. They'd take it to a dealer if the alignment specialist couldn't resolve it.. DeKalb Collision got the alignment checked. Then they communicated directly with Allstate, I was not part of the conversation. DeKalb Collision told me the accident didn't cause the mechanical issues which they couldn't even diagnose. Allstate then said the internal repairs wouldn't be covered. In other words, Allstate was DeKalb Collision's customer, not me. Also, communication was terrible. DeKalb Collision never returned calls as promised. So even though they'd had my car for two weeks I had to call daily for five days while they made excuses such as not having the required paperwork or "Allstate's permission" before they even started repairs. TIP - If you're in an accident and it isn't your fault, get a police report, choose your own shop and let the other driver's insurance company reimburse you. Better yet, call an attorney. Don't naively believe the insurance company will do the right thing. Overall, DeKalb Collision took three weeks to repair my bumper which they admitted didn't take long to fix. I do not recommend.

The entire experience here was outstanding! I needed a bumper replacement, and Spivey's handled it…read morepromptly. Responses were always quick. Pricing was very reasonable. If I ever need body shop work again I'm definitely coming back!

I have used Spivey's a number of times with good results, so when rear ended in my 5 month old car…read morelast year I requested this shop over one of the insurance company suggestion. Overall, car looked good on its return, if I have the unfortunate need again for a bodyshop, I won't return to this one: - It a huge ordeal to get progress reports (car was gone 6 months due parts availability) - Car was returned dirty, disappointing after a $10,000 repair - On collection I noticed a part missing, and was told they'd order it and call me to bring it in to install I have called and emailed 10+ times over the 6 months since picking up the car about the missing part, and nobody will return call.

These guys are so honest and knowledgeable! My gas cap failed emission inspection and then a code…read morewas produced (my check engine light was on). I bought a new gas cap and headed over to Keener's. Steve installed my gas cap, reset the code thingie and told me how far to drive and how fast and the light should reset if that was all it was. THAT WAS IT! Steve didn't charge me for his time. INCREDIBLE SERVICE ON TOP OF JUST BEING A HELL OF A NICE GUY!!!

Honest mechanics! Dropped off my 2003 Honda CRV today after hearing a screeching sound whenever my…read morecar was in idle. I called right when they opened and they were able to take me in right away! I received a phone call a little over and hour later from the mechanic informing me that I had an issue with my belt. The mechanic said the belt was structurally intact and looked new but was responsible for the sound. He said he sprayed it with WD 40 which eliminated the sound but informed me it would come back eventually. He told me I could replace the belt to eliminate the sound permanently or I could pass on replacing the belt as it was still functioning properly and brand new. Definitely a mechanic I will be back to visit as I know they are not trying to stick me with random charges for parts I don't need.

Extremely friendly and attentive. Gave details on all repairs and parts needed. This is a family…read morerun business and I highly recommend you give them an opportunity to serve you.

Very thankful to ya'll, keep up the good work! Timely and helpful and will continue to progressread more

Terrible business and don't stand on their word. Went back multiple times and still didn't fix my…read moreproblem.

Steve consistently does repairs on all the vehicles in our fleet. Timely and fairly priced, I am…read moreglad to have a trusted team of auto mechanics.

Dennis and Tanisha are wonderful people. They made the car repair situation better…read more The car repair looks great and the chain has a lifetime guarantee on parts and labor.

Amazing, patient, and quality service. They knew I was on a time crunch so the team pre ordered my…read moreparts and were able to finish the install insanely fast!!! Would 100% recommend!

Working with Matthew P. was great! He was so kind and showed great customer service throughout the…read moreprocess. I received constant repair updates as well. They completed my repairs under the expected timeframe and I was back in my car in no time. 10/10 Highly recommend.

I went here for a Geico estimate and. The Geico lady adjuster was so amazing but I went elsewhere…read morefor my service

I took my 2001 Dodge Ram 3500 here after reading the reviews and I must say that everyone's reviews…read moreof this business were on point. The staff is friendly, and very welcoming. I wanted my fenders and hood repainted on my truck but was skeptical the paint wouldn't match being that it's an older vehicle. But they nailed it to the T. It came out great!! Looks better than I could've ever imagined. Almost brand new(Sighs). The turn around was fast as well. I dropped it off on a Monday evening and picked it up on Friday evening. And did I mention the price was more than reasonable compared to other competitors. I couldn't be happier. Excellent work!!

fabulous service and don't charge an arm and a leg. work was done flawlessly and my Mercedes GLS…read morecame back looking like my accident never happened!

Great place for car repairs. The team is skilled and efficient, and they deliver high-quality work…read more I definitely recommend this service.

If you have a classic car, don't bother. While the guys here nicely tell you they can help, they…read moredon't explain anything they do to your car so you pick it up and you just hope for the best. They stated multiple times over the years that their "classic car guy" was an expert and could handle a classic car. For the first 5 years of living in atlanta, I took my classic mercedes here until they finally told me their classic car guy was leaving and they wouldn't touch my car going forward. Frankly, they did 5 years of changing my oil and nothing else but they'd charge me for what they called "regular maintenance". Regular maintenance on a classic car should include a lot more than just topping up the oil and calling it a day, but every time I'd mention knocking noises or brake issues or anything else to them, they wouldn't address it at all so I had no idea if they thought it was an issue or didn't. Finally 5 years later, thank god their classic car guy left, because I took it over to a place in Decatur and all of the things I had been worried about, they found a reason, they gave me a full breakdown online of what they recommended and why, they answered all of my questions, and I could pay the invoice online and feel good about it. Update: As of 9:30 p.m., Jacob, the owner, repeatedly called and texted me after my review. He first falsely claimed I'd only visited once four years ago, then offered to pay me, which I refused. After that, he pulled up what he claimed were years of invoices that were not real, despite the fact that I have the original receipts for my own transactions. Even after I repeatedly told him to stop contacting me, he continued until I had to block his number. Based on both my experience and his behavior afterward, I would never recommend this business.