I will try to point out strictly the facts about my experience and not exaggerate. Long story short, please do not consider using Hardwood Perfections. Here is how I needed their services and what I experienced.
We had water damage in our kitchen. The whole main floor was hardwood, except the bedrooms. There was a ~150 square foot section of kitchen floor that would have to be replaced. I was also about to install hardwood in the bedrooms and decided to have them perform that install and finishing since they were already doing some work at the house.
To be upfront, I mistakenly bought unmatched wood for my bedrooms, but was okay with that since they're separate rooms. Looks okay going from hallway to a bedroom. In case there's a rebuttal, I want this clearly stated up front.
Here are the problems:
Kitchen: They used the wrong wood. Wood did not even closely match what was near it. And the installers never even bothered to ask or check... they just installed it and left it to me to figure it out. We eventually negotiated a discount, but before even landing on what that discount would be, the owner, Vlad, was threatening to put a lien on my house. Again, we had not yet even come to final bill and he's threatening that.
Also in the kitchen, since the floor cabinets and island were all pulled out, when they installed the new wood, the installers cut the electrical wiring nearly flush with the floor. The challenges in this were discovered when an electrician went to reinstall the island outfit and did not have enough wire. This was a significantly more expensive electrical cost. This was discovered well after we had settled on our bill. Sadly I did not take into account what else you'll see below, or the electrical issue they caused.
Bedroom number one: once complete, they left the closet doors in the garage. But they did screw down the holder into the floor. Turns out those closet doors no longer fit. I have to get new ones. They should have measured and informed us. They did not. And again, they just left this for me to discover on my own.
Bedroom number two: they did notre-attach the guide for closet doors, so they just swing in and out. Sure, I can install that, but why skip that?
There were a few water bottles and balls of tape left on my front porch. Not a big bag or pile, but several pieces of trash left to blow around.
They finished the entire floor. The new floor in the kitchen, the new floor in the bedrooms, and the rest of the existing floor to match. The finish itself is fine, but the installers managed to bump and scuff nearly every single wall. I had to spend several hours painting over the wall marks as I couldn't get the marks to scrub off the newly painted walls.
On the positive side, they're not against shifting costs from the personal side of the project (out of pocket) to the insurance-billed side of the project. Though I do believe that that may be considered insurance fraud... If you're okay with that, then they might help you that way.
Long story short:
-Wrong wood used and they didn't bother to check
-Did not inform that closet doors may not fit and left to discover to customer
-Did not complete re-install of other closet doors
-Trash left out
-Careless with banging and marking up walls
-Financially threatening read more