I've never felt inspired to write a review on this platform in 43 years of my life to this point. Today that changed. I drove by and saw a sign for a BOGO for $1 loaded breakfast burrito. I've eaten these many times and they're generally awesome and hearty. The burritos I got were not only underwhelming but offensively short changed. This is the "loaded" breakfast burrito. 570 calories with eggs, cheese, bacon, ham and sausage. My burrito came with maybe two of those things? The image here is halfway through the burrito. The first half was a rolled up tortilla and nothing else. There was no ham or bacon to be found at all, and there was about a 1/4" piece of sausage at the absolute bottom of the burrito. The second burrito had no bacon, ham or cheese and had only about a 1/2" slice of ham, similarly oriented on only one corner of the burrito. What I want to know is, was this because of A. Employee negligence or improper training (my guess is no), B. The store location making up cost on a BOGO deal by asking employees to short the product or, C. Shrinkflation at the corporate level.
I don't know, but what I can tell you is that I'm massively disappointed and cannot recommend eating here.
Edit 10/12/24: I'll update this because it's the fair thing to do. Someone at Hardee's (corporate CS maybe?) called me about my experience. They told me there was a training issue and offered me two free combo meals and I think some added coupons as well, and told me they would have my name at the store to either redeem or pick those up.
I wasn't about to be the guy that shows up to the store and says, " Hey, I left a 1 star review - can I have my free meal?", but it was good customer service for them to respond to me, so I wanted to give it a second chance. I ordered the same meal and paid for it without saying anything - I will say, it was an improvement on what I received from the last time, but I still feel it fell short of expectations. Reference points for those expectations? 1. Historic experience - is it consistent with prior orders, 2. Does it feel realistic that this meets the nutrition information listed on the website, 3. Does it match at least a loose approximation of the product images published on the website. On all three of these points, it fell short.
I've updated my review from 1 to 3 stars because the food was marginally better and they made an attempt at customer service, which means they stand behind their product. That said, it didn't really work out. I've attached a photo of the second burrito I bought as an update, and also a photo of the burrito on Hardee's website. read more