We only experienced the bar and store. We try to hit the Hard Rocks when we travel. Bartenders were friendly and accommodating. They helped us pick a restaurant that would give us the experience of Florence. They speak a good deal of English. read more

Where to start? Well here it is. The place is well decorated and has plenty of space, at least on the restaurant section, the bar needs work, they should ad more tables and definitely more chairs! Once we ended up waiting for 20 minutes before getting a table for drinks. Be aware drinks are expensive here more than int he U.S. I give 2 stars because of the way they do not take care of the restroom section in this place. This place is located in Down Town Florence, so you can expect lots of foot traffic here. Management should hire somebody to take care of restrooms FULL TIME!! It is indecent the way this area is kept. This looks a common problem in Florence, but this is an American Establishment so it should be more in line with how restrooms are kept in the U.S. Clean it, Clean it, Clean it!!!!! read more

Worst service ever!!! Worst!!!!!!! We went there at 3:30 pm, not so many people there at the time. We were sitting there for 20 mins, and no one was coming to serve for us, not even ask what we wanted to drink. Then, we called a girl who just finished her serve in another table. She came and said nothing to us, we said we were ready to order, and then she said ok in a very rude way, and it seems that she did not want to serve us at all. Her attitude was the worst attitude I have ever seen since I was born. Maybe it's because we looked like tourist and she thought we could not speak a English or Italian? Hardrock has a very good service in United States, but this one here in Florence, THE WORST, never go back again! Anyway, the worst service I have ever had!!!! read more

We have eaten at many Hard Rock Cafe's around the world and have always had a good experience and no different this time. After a week of great Italian food we just want a burger and a beer. Our waitress was really friendly,helpful, and knew the menu, Our 4 burgers were cooked the way we want them and the fries were crispy and hot. Nice selection of beers. Our waitress was also very knowledgable of all the memorabilia around the restaurant. A bit pricy, but both the food and service were great - you get what you pay for. read more

Exactly what you expect from a Hard Rock. Great food and great service. We had a great waiter and an even better busboy(not sure what his job description is) named Francesco. He talked to us for quite a while and made some wonderful suggestions. He told us to take the #6 bus up to Piazzale Michelangelo for a breathtaking view of Florence and he wasn't kidding! It was unbelievable! He also told us for the best pizza in Florence to go to O Vesuvio. That too was great! OK...this is becoming a Francesco review and not a Hard Rock one! Sorry! read more

I had been in Florence for almost 3 weeks and was craving nachos like woah, so my cousin and I decided to head out to the Hard Rock for a drink and some non-Italian food. It certainly hit the spot, the bartender was friendly, we had some tropically-tasty drinks, and my cousin purchased a souvenir glass. Felt like we were in a weird, warped version of the US for about an hour. Then we headed home and downed a bunch of grappa. Ole! read more

Extremely over priced (most expensive drinks in Florence). Inattentive service (waitressing and bar service). Good atmosphere. Good music. Paid 90€ on couples date for two rounds of shrimp and 3 rounds of drinks. Paid same amount for 5 star dinner at a nice restaurant. read more

If there is a Hard Rock café in the city that we are visiting then we absolutely have to go. We get a shot glass in every locale that we visit. So, we had to come to the one in Florence while we were there. The location of this Hard Rock is pretty good. It's right off a big Piazza. When we went it was pretty packed and the funny thing was that it didn't seem like it was just tourists. It actually looked like locals went there too. Usually, you just see tourists in the Hard Rock - probably because its kinda kitschy. We sat at the bar when we went there and ordered a bottle of wine and nachos. Yeah, we're those people. It was good. As expected. It's the same food at every location and the food is not the reason to go there. They do have good drinks, though. The bartenders were really nice and very attentive. We had a good time there and got our shot glass - what more could you ask for? read more

Food was good. Service was not bad. The thing that ruined our visit was guys walking around trying to sell you things right there at the table and beggars walking up harassing you for money. I would expect the staff to do something about this issue. Of all HRs I've ever been to, this is the first I have been harassed at one time. read more

Felt like a good burger and got it with a half ceasar salad and Parmesan fries. It was the same as the US. Even asked for an old fashioned and the bartender made it even though not on the drink menu. read more

Good venue for live music but when nothing is going on it's a pretty typical tourist trap. Decor is impressive and merchandise galore for the shoppers, but staff seems pretty apathetic about service if you don't want to spend alot of money. Drinks are overpriced even for a tourist destination. Will give it another try when they have live music. read more

Boycott this place Very rude service in the gift shop. Wait staff in restaurant. Food was just alright. Nothing great. The rude people in the gift shopped seemed to be racist or something. Not cool at all. We were looking for shot glasses and they completely ignored us. We finally asked where they were and they were very very rude. We also had a "free gift" voucher that we were given on the hop on hop off bus. We had two and gave them to the cashier. He threw one back at us, literally. He than clipped one out of, scanned it, and then charged me for the shot glasses. I got my bag and asked about the gift (after he scanned and clipped it) and he said we needed to spend 35 euro for it and walked away. I've never been treated so poorly in Florence. Stay away from this place. read more

I purchased a drink for $18 because it included a mason jar glass...it accidentalky broke when my suitcase tipped over. In the US if this happened they would have kindly replaced it. But, not in Italy. He said "no, you broke if so I can't give you another". Okay, not great customer service here at this Hard Rock or is it Italy in general? read more

Great atmosphere and a huge menu but prices are way too high for the quality of the food unless of course you get the nachos, then you're set. read more

Went there a couple nights ago and it was a big disappointment! Average service and mediocre food! When I received my appetizer, there was a hair in the wings! After telling the waitress, she didn't really care and put in an order for more wings without saying anything or asking me. They charged me full price for the appetizer!! When I asked the manager why I was getting charged for something I didn't eat, he said he would take care of it. Assuming I didn't have to pay for it, I got the check again and received only 25% off!! I paid it and left! I will never go back to a Hard Rock Cafe again after that experience. Left hungry and still had to pay for hair in my food! Oh and the food is very expensive here! read more

Disappointing. We were craving a decent burger and came here thinking hard rock would be a safe bet! False. My burger was bland and over cooked. It was slightly redeemed by them comping it. Really sad that a hard rock joint can't cook a burger. read more

We went here to eat something non-Italian for a change. This was my first time in a Hard Rock Café and it was quite a pleasant surprise. The staff was really friendly when we came in. They all introduced themselves and threated us nicely. The atmosphere and music were pretty awesome. I am from Belgium and am quite picky when it comes to fries. We perfected them, and no other country has managed to come close to what we have. The fries we got here were pretty darn good! I actually enjoyed them, I almost never enjoy foreign fries. I tried the Legendary Burger and found it to be quite tasty. Once I added some ketchup and mustard it was really good. The only bad thing I can say is that we asked for mayonaisse 3 times, once to a male waiter, twice to a waitress, and we never got it. Other than that, I love Hard Rock Café. read more

I know I'm committing some kind of Italian dining out faux pas, but no one else was open by the time we arrived in Firenze and we got snubbed at a few other places, and kids were starving, so I convinced the family to eat here. Great memories of other Hard Rock establishments, so why not? They did not disappoint. We were seated immediately and had a great dinner that everyone enjoyed. The service was excellent and the mixed drinks and bir were just what we needed. Thumbs up Hard Rock Cafe! read more

I can't believe I've never rated this place before! Maybe because it's my guilty secret when I come to Florence? I know it's Italy and the food etc but sometimes I feel like eating fried chicken! Lol!! Sometimes I don't even eat there, I just go to the bathroom which is super clean and spacious, nothing like most public and restaurant bathrooms around this old town ;) the service is super friendly and if you order the right thing (chicken strips!) you won't regret it! They are soft and juicy inside and crispy outside plus they cost 11 euro and although they are in the appetizer menu you can easily share them as a main course, I hope the owner doesn't see this and jack up the price of their appetizers lol! Everyone I brought here loved the chicken strips. Don't order alcohol in places like these BC it's expensive, you gotta know what to order wherever you go, that's why I like checking out yelp reviews so much before I go eat pretty much anywhere. If you are in Italy and feel like drinking go to any whole in the wall family restaurant and you are sure to get good wine for way less €€€ read more

One of my favorite HRC! They welcomed us with their pure HR mindset! Those guys really rock!!!! Go there!! In the city center of Firenze you will for sure have a great time. Cheers! read more

This use to be one of my favorite steakhouses, however, my last visit left me very disappointed. The restaurant was not overall crowded at all by the time our food and drinks arrived. Somehow our waiter did not return to our table for over an hour and a half after our food was delivered. She seemed to be checking up on the rest of her customers, but avoided us like the plague. Once she finally decided to check up on us, she handed me the check. To my astonishment, there was an expensive charge added to the bill which I had never agreed to purchasing. She deliberately told me I was wrong after asking her about the mistake. The menu clearly stated that when you order one of the mason jar specialty drinks, you have the OPTION of purchasing the glass with it. I do not have the time or patience to deal with absolute stupidity. Will never be going back after being a loyal customer for over 10 years. read more