March 4 2023 Back in December 2022, I contacted this jewelry store specifically to order a designer…read morering by Steven Douglas, who is my favorite designer. Long Jewelers was very prompt in providing a quote which I appreciated. I was interested in the cherub angel ring, which is actually discontinued now, but Steven Douglas himself created my ring from his archives. I was pleased with Haley at the jewelry store who I worked with via email. The ring took a little bit over six weeks to create due to the Garnet needing to be sourced. It was well worth the wait and even more beautiful than I could have imagined. An appraisal was even provided. I have been wanting this ring for probably 15 years. Over the years, I've noticed it's becoming harder and harder to find, so this was the year I decided to splurge. This particular ring is available in sterling, silver, and also solid gold with the heart being solid gold as well. What made me fall in love with this ring is the contrast of the white gold crown with diamonds and also the beautiful deep cabochon Garnet heart that really makes the ring so special and unforgettable. I thank everyone at Long jewelers who assisted in obtaining this gorgeous ring for me and also, I will tell you that I quoted this ring from several jewelry stores and Long Jewelers - Virginia beat everyone else's price.The ring is by no means inexpensive, so it pays to shop around, and there are only so many Steven Douglas dealers who can provide this beautiful ring.

Excellent service. Extremely fine collection of jewelry. Always excited and pleased with selection.read more

I am very disappointed. I went in this evening to inquire about a new movement for my watch. The…read morelady behind the counter ignored the doorbell at first, and when I finally knocked on the window she buzzed me in. When I told her that I had a battery done recently and that my watch was still losing time, she said that my watch was not worth a new movement, which costs about $125 to $150. I explained that the watch was worth more than that, and had sentimental value and that I had no problem spending the money. She then proceeded to tell me that the watch was running on time and wasn't broken. I explained that I had just reset it in the car before walking in, and she then said that the watch person was not going to get to me for at least 10 days because "there are other people in front of you". I felt like she didn't want my money or business. I purposefully went into a small, privately-owned establishment rather than a chain store, but I feel that I would have had better service and better luck somewhere else. She then walked away while I was in mid-sentence to answer the phone and proceeded to ignore me. If the owner reads these, I would hope he would take away the following three points: 1. As the customer, it is up to me to establish what I am willing to invest in my pieces. It is not up to the clerk to establish what it is "worth". "Worth" is a subjective term. 2. Ignoring a customer and then reluctantly admitting them into the store 3 hours before closing does not leave a good impression. 3. Jewelry is an emotional, relational industry. There was no attempt to establish rapport, welcome me into the store, or in any way make me feel that my business was valued. In fact, my presence was treated as an annoyance and inconvenience. From the 2 locked doors, and the "Rob someone else" sign and the "if we are busy you'll have to make an appointment or wait sign", to the lack of welcome or even a simple hello, it seems like clients are an unwelcome presence. However, based on the giant "We buy Gold" signs, their money certainly is welcome. Perhaps you could just put out a collection plate or hire a robot since personal interactions are not something you are willing to invest in order to gain business.

Update on review, I am now being threatened with legal action because I voiced my dissatisfaction…read morewith my treatment here, instead of apologizing for the ugliness I experienced by the man (who as stated before I overheard speaking and being crass). How very professional. (original review: Wow! I came here with some random coins that I found in a move, not expecting to make a mint, just more cash than I had with them just collecting dust and this place had a good review on yelp. I have NEVER heard someone SO RUDE as the man who works here (owner?). The lady in the front tried to relay what he'd ranted at her about for 5 minutes with various slams to me, but I wasn't having any of it. Walked out with my coins. I'll let them continue to gather dust then take even a dollar from that crook.)

Long overdue visit to envision what would look good on my left ring finger....just in case my…read moresignificant other wants to get down on that one knee or something crazy like that. Came on a Sunday afternoon when many other shops were closed, but I am glad I came here. Immediately greeted once we walked in + paired with an employee who was literally the best. Shoutout to Dennis! So much more went into the process than I thought & Dennis was able to explain everything through and through. Amazing experience start to finish to include the comfy chairs. I love that I was able to try everything on and I wasn't seen as a hassle when I re-tried things on just to see what I liked best. Even better is that I was able to create a profile with them so all of the day's hard work was not lost + my significant other could be sent my profile & in the loop as well. If you're looking for an overall experience where you feel important, this is definitely the place to visit & I would suggest Dennis 1000%.

$300 to add 1 clasp to my solder Cuban bracelet and 1 clasp to my solder name necklace…read more Went to pawn shop same day, $65. IN TOTAL. Just saying, price check first !! Honestly I think he figured I was young, so he was just throwing out prices lol. He's like hmm this one's going to be 149 actually they're both going to be 149. I'm like oh ok I'll come back if that's the cheapest

I went in for a watch repair and John gave me a fair and honest assessment, which is much…read moreappreciated. Prices seem fair and staff very helpful. Would definitely recommend.

I had this place fix two pieces of jewelry - my antique engagement ring and a super thin linked…read moregold chain. To reset the diamond on my 1930s engagement rings isn't a job for everyone - the man who did the ring clearly knew his jewelry and I felt comfortable with him fixing the ring. To reset the diamond cost $25. The diamond was reset on the spot. The gold necklace/chain needed to be relinked and this had to be kept for a few weeks. To fix the small chain it cost $15. The links were extremely small so I was super impressed that they were even able to fix it. The customer service here is great - whether you're on the phone with them or face to face. The only reason this place doesn't get 5 stars is because my chain was kept a week longer than promised. In the future I will be fixing all of my jewelry here.

Long Jewelers at the Bay is by far the premier jeweler in Hampton Roads. This is not to be confused…read morewith the Long Jewelers with a different Web Site on Virginia Beach Boulevard. They previously were associated. But the different Websites & commercials run on Hulu by the VB Boulevard store leads me to believe that they're now separate businesses. Jim is our longtime contact at the business. He's made fantastic recommendations over the years, that were tailored to my taste. When my late husband decided to upgrade my engagement & wedding ring we chose beautiful diamonds with Jim's assistance. The ring was purposefully left without the center stone. Jim then brought out a choice of fine diamonds of different shapes & sizes. I was able to choose the one that fit my taste & finger/hand shape, I couldn't have been happier with the final product. One benefit of choosing fine diamonds is that their value only increases over time. And you can be certain that you're receiving quality stones at Long Jewelers by the Bay. I would never have the same faith in a Jeweler as I do with Jim. Cleanings are complementary if you just stop in. I need to check on appraisals since their judgement is impeccable. My husband had custom pieces made for me from old silver or gold pieces. They repaired my aged sorority pin. They can be counted on for everything. Long Jewelry by the Bay is the best of the best! They'll always have my business.

My buddy Jim is an awesome Jeweler! He turned our hodge podge of gold and diamonds that were the…read moreonly things to survive our house fire into a stunning wedding ring for the love of my life. If you want something amazing to cherish now and pass down as an heirloom, go to Long Jewefirst, Jim can turn your dream into reality!

David Nygaard is the place to go for rings of all types. My engagement ring is very special and…read moresuper custom, my fiancé was able to design it himself! He loved the entire process of seeing it from start to finish and being able to see the 3D rendering of it beforehand. I will be getting my wedding band from here as well and I, personally, love the staff that works there. Everyone is so friendly and takes the time to really get to know me and cater to my taste. I'm excited to begin the process of having my band made and getting the quality that this company provides.

My husband and I really enjoyed working with David to design my engagement and wedding bands. We…read moreasked for a center stone that is unusual for my engagement ring and David knew immediately what it was and had multiple options for us to choose from within a few days. His rending software is great, it really lets you see what your ring will look like.

A great selection of jewelry and gifts for all occasions and prices. Bob and Kathy are amazing and…read morevery knowledgeable on custom made rings, stones and repairs. The store and jeweler displays are inviting.

Such a beautiful store and layout! They have the most gorgeous gift and jewelry pieces in Virginia…read moreBeach! Bob and Kathy are amazing! Happen to stop by for the first time a few weeks back (killing time before an appointment), checked out their beautiful displays, and asked about having some custom made rings made. Bob was able to make these from scratch for me! Thank you again for the absolute fantastic work! They are also doing up some new wedding ring set ideas for us off of drawings we have for them (after 20 years, looking some special updating)! So very highly recommended! Come check them out, you will not be disappointed!

Sterling silver jewelry has lab made gemstones. Gave as a gift and was later notified that it…read morewasn't real. Not only was I embarrassed, but I purchased something fake from what I thought was a local jewelry store selling quality products.

I came in looking at there selection of jewelry an was very impressed not only with the selection…read morebut also with the customer service by the rep/owner by the name of Leo.will definitely be back soon