Greg, the owner has done three or four projects at our cottage on Gun Lake. Not only is his…read moreworkmanship stellar, his pricing is very fair for what he does. Honest, dependable and just a reliable source for carpentry. He also has subs that can do electrical, plumbing etc.

There has been new ownership (Erik King) since the previous reviews. This company also goes by the…read morename Elite Home & Stone Supply. Unless you want to be frustrated and finish the job yourself after spending a lot of money, avoid this company. The selection of products is good and the quality of the granite stone is great. The service, installation, and finishing were poor. We were told installation would be two weeks after the design was submitted and the downpayment paid. Five weeks later, the installation was scheduled. No call, no show! One day off from work burned. Another week goes by after making a few calls and sending emails. Finally, a call out of the blue to install on that day. But only part of the countertops because the "guys at the shop did not polish the bottom of the island. Another week and a half and the island is brought to the house but not the rest of the countertops or the backsplash. After another week, another call out of the blue to come and do the installation. Another excuse; the owner says he left the keys to the truck at home. Another day off work burned! A couple of days later, a call out of the blue asking if anyone would be home for the installation. Finally, the last countertop and backsplash are to be installed. The backsplash sections are not even but supposedly, the wall is not straight so it's the best that can be done. The rounded corners are jagged but "if I use any type of diamond drill, it can be smoothed out." When I started to install the kitchen hardware, the drilled granite access holes are too small, the sink holes do not align with the drilled granite access holes, and the cut-outs for the electrical outlets and boxes are not large enough for the screws to align with the electrical boxes. At this point, the final payment had been submitted and there is no more contact. I texted, emailed, called, and spoke to a person in the office, and no returned phone calls, emails, or text messages. After two weeks, of waiting I am doing the finishing and polishing myself. A two-week project turned into an eight-week nightmare. https://www.hollandsentinel.com/story/business/2023/01/30/west-michigan-contractor-arrested-after-failing-to-complete-work-appear-in-court/69852441007/

My wife and I went to Granite Direct fr a piece of granite for a bathroom vanity and after dealing…read morewith Russ we had it all laid out for with Russ, we had the stone marked out for where we wanted it cut so all of the veins would match (keep this part in mind for later). We then spent the next month and a half finding tile colored to match the piece of stone we chose. We finally got the bathroom to the point where we could have the top set and contacted Russ to make the appointment to have them come out and template. The appointment was set for a Thursday, the people showed up on Tuesday. We contacted the store (Russ again) and said it must have been a mix-up due to similar names on the calendar, the appointment for Thursday was still set. My wife took a four day weekend (Thursday and Friday) as long as they were set to come out on Thursday she may as well get some other things done that Friday. They never showed up. Contacted the store again, "They'll definitely be there tomorrow." (Friday) Again... never showed up. Now bear in mind, we understand that a single bathroom vanity isn't a big dollar job but, it's important to US. Saturday we went and talked to Russ (again), and he said he was having issues with his installers (not our problem but, it's turning into our problem) so he'd show up and do it himself, which he did that following Monday after hours. Asked him approximately when the stone would be ready for install and he said he had a huge job coming up and he wanted to get it done before then so, about a week and a half. Got the call that the stone was ready and made the appointment to have it installed, two weeks after the template was measured on a Friday. Installer showed up at the agreed upon time WITHOUT the backsplash. He said he would get the situation resolved and contact us first thing Monday morning. Monday morning came and went and I heard nothing, as I work about a mile down the road, I drove up to the store during my lunch hour to find out why it is so difficult to get a simple vanity installed in a timely manner and wound up being berated by Russ in front of two other employees. I was told "I'm tired of being yelled at over this job..." (pretty sure I hadn't yelled at him once, and he'd definitely know about that) "...we can just come pull the granite and be done with it." Now, please realize, if this had been for me personally, I would have said "Let's go, I'll follow you. Just give me back the money I've already paid you." and I would have found another source for a countertop. But, it's for my wife, and one does not simply toss a month and a half of tile searching with your wife in order to make things easy. It's Wednesday morning now, my wife sends me a picture of the countertop via text(Remember what I asked you to keep in the back of your mind for later?), I look at the picture and the countertop is backwards. The part that we had drawn pictures of, and spent 45 minutes discussing the layout of the grain in relation to the splash... all wrong. Long story short. Find someone who will appreciate your business for what it is, big or small. It's money you earned and want to pay for a service that's deserving. Granite Direct in Kentwood (Grand Rapids), Michigan is Definitely not deserving.

I was sold an appliance that wouldn't fit in the space I told the salesman it needed go. 4 days…read morebefore delivery I went into the store to discuss this with the salesman and find a stove that would fit. He refused to help me stating nothing would fit even though I told him that I'd found things on the floor that would work.

Customer service is not the best. Tried to get a "clean" copy of a sales receipt because the one…read moreprinted by their very poor printer was not legible for warranty refund by Speed Queen. Staff at Northgate argued that the lousy printed sales receipt should have been good enough. Instead of helping they argued. The new Speed Queen dryer did not work from day one. Service replaced a belt but dryer still did not work. Needed a second repair for disconnected wires. Not what I expected from Speed Queen. Not a satisfied customer. Three-star rating is a gift.

They have a good selection of flowers and plants for indoors and outdoors. Their employees are…read morehelpful and courteous.

This store has always been fairly expensive but the quality is nice. The plants are better than at…read morebox stores and there is a nice selection of them.

I buy from the outlet store off of Richmond St. the outlet is in the back…read more I cannot even begin to tell you how many sets of cabinets we have purchased here. The guys that work in outlet are the best. They work hard to make sure you have your kitchen layout YOU bring as they do not do design in the outlet division. 90% of the time they have every cabinet we need and can take with, many are still boxed. They have limited cabinet design, however most are dovetailed, some even soft closed drawers, they have many sinks, bathroom vanities. The best is, they are local and have almost all you need in one spot.

Beware! Williams Kitchen & Bath (Rachel) sold my mother in law cabinets for her new kitchen. The…read morecontractor installed them and they later noticed cracks on the bottom of two faces of the cabinets. My mother in law now has to pay the contractor to install the replacement cabinets and to return the damaged cabinets and pick up the replacements. Also, a tall pantry cabinet was supposed to be pull out drawers and instead was delivered with static shelves. She paid for the upgraded pull outs. They told her there wasn't anything they could do other than to get replacements. She is stuck footing the bill for the labor due to damaged product. Shouldn't Williams Kitchen & Bath checked to make sure that these items weren't damaged prior to sending the out? That's poor customer service and not standing behind their products. They basically don't want to make the situation better. I would suggest looking around at other options. They don't seem to want to take much responsibility for their own products.

Such a nice shop! I was able to find some nice quality Halloween fabric at a great price. They…read morehave a nice classroom. The sales associate that helped us was very friendly.

High quality machines, fabric and supplies. Outstanding machine service and repair work. I drive…read morepast many stores to go to Lakeshore.

Absolutely the best customer service help anywhere! I always try to visit the Michigan Street…read morelocation before I go anywhere else.....that includes on-line sources. I especially appreciate the help "Dale" provides.

I have shopped here for years and always had great service, until now…read more I was in asking about a specific part. Before I could finish asking the person working customer service said "we don't have those" I started over and it was a specific screw and the only response was "we have a lot of screws" I replied "I guess you cannot help" and walked away. He was perfectly fine with that level of customer service. I reached out through their social media first and was just told to go follow some other link to re tell my complaint. I had initially reached out privately because as a business owner I always appreciate being contacted so I can take care of the issue. To be given a link and shuffled off felt dismissive and tone deaf. This was once a great little neighborhood hardware but it is not the same with the new ownership

Large selection of granite, many of which cannot be found in other granite showrooms. Helpful staff…read morethere to help & answer questions, but they happily don't hover. Pricing ranges from "A" to "Z", with "Z" being the most expensive, so there is a wider range of prices than other suppliers. Easy to work with and coordinate with your selected fabricator. Recommend.