Absolutely the best customer service help anywhere! I always try to visit the Michigan Street…read morelocation before I go anywhere else.....that includes on-line sources. I especially appreciate the help "Dale" provides.

I had an issue with my Ace Rewards. A big issue. After repeated attempts for resolution, I finally…read morereached Aaron. It shouldn't have taken so long to get fixed but it did... and then some. In less than 24 hours, the issue was resolved and resolved far greater than my expectation. Customer service went above and beyond and those words, sadly, are rarely used these days. I've been going to this store, regularly, for decades. I am guessing that most items are less expensive elsewhere but I'm paying for stellar customer service and that's worth it. UPDATE after reading post from Great Lakes. I think you missed the point. I'm super happy with the result. Second Update: in addition to Aaron I've had great interactions with Kyle and several staff.

If you are looking for a hardware store with helpful and knowledgeable people...this is your store.read more

I feel so feel so grateful to have worked with Katie at Modern Hardware to help order all of the…read morehardware I needed for our home's front door. We had a number of pieces to order and wanted to ensure consistency with the 100 year old esthetics of our home. Katie was so great from start to finish helping me to efficiently purchase the necessary items and I'm so happy with the results! Definitely wish I had gone to Modern Hardware straight away, as opposed to Rejuvination!

A sign at the front door states " please help us stay open by wearing a mask"…read more The hypocrisy is disappointing due to several Employees working on the floor without masks. I won't be back.

I love going to this place, last week i needed bird food so I decided to go to ace. When walking in…read morethere I was helped immediately, they walked me to the bird food and they had a nice selection to pick from. I decided to look around and well looking I noticed the staff where fun to be around. they are very knowledgable and even the young staff seem to mostly know what there are talking about. well at the checkout the young man working was hilarious and made me leave with a smile. its a little more expensive, but i think you pay for the great customer service. I will be back and expect the same smile i was given this first time I went.

When it comes to plumbing, heating and cooling Godwin has been a reliable resource for our…read morehomeowners (92 total). With their expert help our clients received prompt and professional service. If you are looking for a good plumbing, heating and HVAC contractor we certainly would recommend them.

Called, nobody ever called me back. Hired someone else to do…read morethe work. Much better price, came the next day

Great place to find tools and great customer service! Prices are reasonable also! Glad to have a…read morehardware store close by!

Organized and helpful. Lots of everything and lots of hard to find thing too. Recommend highlyread more

When I was in town I was helping my daughter do some repairs around the house. This became my…read morego-to place for needed supplies and tools. I found the staff to be friendly, the store well laid-out and stocked, and the prices reasonable. Over 3 trips there they had what I needed each time. And maybe I am just used to trying to park in San Francisco, but having a large parking lot in the back is a big plus to me.

This is the best little hardware store! Somehow they always have what I am looking for, and their…read morecustomer service there is SPOT ON! They are always willing to help you with what you are looking for, and they greet you as soon as you walk in the door. They are also a hub for UPS packages, which is really nice if you miss your package or are worried about packages getting stolen off of your porch. They also do RENTALS! Their rentals are relatively inexpensive and super convenient if you need to use something that you dont own. They also do repairs and tune-ups! You can take in your chainsaw, your lawnmower, whatever, and they will either fix it for you or tell you where you can take it if for whatever reason they cannot do it there. I love this place, and highly recommend it over big box hardware stores!

The best hardware/paint store anywhere! The employees here have experience and good advice. They go…read moreout of their way to help you. Prices are competitive and they usually have what you need in stock. Once in a while you may need to seek out an "expert" but I usually ask the person up front if they know a lot about what I am there for. The paint department is the best and I've never gotten bad advice from them like I have from big box stores. Stop driving around and just start here! You won't need to go anywhere else!

Gemmen's is our first stop when it comes to any hardware needs. It's a clean, well-stocked, local…read morehardware store, complete with very knowledgeable staff who are always willing to help. Pricing is generally competitive and there has not been much we have needed and not been able to find there.

I am not sure what the reviewers issue was. I live in Byron Center and am in Ace Hardware at least…read moreonce a week. I have never had bad service and usually I have several people asking if they can help me find something

Ace is supposed to be the friendly hardware store, but not Byron Center's version. I interacted…read morewith three staff members who couldn't be bothered to help me find the hardware I needed. One associate called for sales help and the manager who came over literally told me "If we had it, it would either be in this section or that one" without offering to go over with me and get the problem solved. I deliberately skipped Home Depot looking for more service and boy was I disappointed.

Called at 1:30pm on a Sunday to ask a few questions about screen repair. Said I'd be dropping off…read morelater that day. Worker said nothing about them closing at 4pm...would've been a nice heads up. Show up at 4:02, doors are locked but people still checking out and in the store. Since I'm only dropping screens off and not shopping, I ask if I can do that...nope. Yes, I should've checked the store hours, but it just speaks to a lack of customer service.

Scott and his team are an invaluable asset to the community. I love the headset communicators they…read moreuse that puts the knowledge of the most experienced staff in the ears of even the part time high school kids working there. I really appreciate the rental department as well, I've been able to accomplish so much more around the house with all of the tools and equipment they have for rent.