Absolutely the best customer service help anywhere! I always try to visit the Michigan Street…read morelocation before I go anywhere else.....that includes on-line sources. I especially appreciate the help "Dale" provides.

I had an issue with my Ace Rewards. A big issue. After repeated attempts for resolution, I finally…read morereached Aaron. It shouldn't have taken so long to get fixed but it did... and then some. In less than 24 hours, the issue was resolved and resolved far greater than my expectation. Customer service went above and beyond and those words, sadly, are rarely used these days. I've been going to this store, regularly, for decades. I am guessing that most items are less expensive elsewhere but I'm paying for stellar customer service and that's worth it. UPDATE after reading post from Great Lakes. I think you missed the point. I'm super happy with the result. Second Update: in addition to Aaron I've had great interactions with Kyle and several staff.

If you are looking for a hardware store with helpful and knowledgeable people...this is your store.read more

I feel so feel so grateful to have worked with Katie at Modern Hardware to help order all of the…read morehardware I needed for our home's front door. We had a number of pieces to order and wanted to ensure consistency with the 100 year old esthetics of our home. Katie was so great from start to finish helping me to efficiently purchase the necessary items and I'm so happy with the results! Definitely wish I had gone to Modern Hardware straight away, as opposed to Rejuvination!

The best hardware/paint store anywhere! The employees here have experience and good advice. They go…read moreout of their way to help you. Prices are competitive and they usually have what you need in stock. Once in a while you may need to seek out an "expert" but I usually ask the person up front if they know a lot about what I am there for. The paint department is the best and I've never gotten bad advice from them like I have from big box stores. Stop driving around and just start here! You won't need to go anywhere else!

Gemmen's is our first stop when it comes to any hardware needs. It's a clean, well-stocked, local…read morehardware store, complete with very knowledgeable staff who are always willing to help. Pricing is generally competitive and there has not been much we have needed and not been able to find there.

On Feb 16 I purchased an stove and refrigerator and scheduled delivery for March 13... I arranged…read morecoverage at work and my wife did the same. I replied to both emails that we would be home and ready, I replied to the text that we would be home and waiting during the delivery window.... at 1:35 am March 13, my phone received a text that we had been rescheduled.... I called at 7am and explained that we were expecting the delivery between 1 and 5 and was told we had been rescheduled.....I canceled the entire order... we then went to Elders Appliance and saved $300 for nicer product that was delivered 3 hours later....

Their customer service was terrible, someone said they'd get someone to help me and I waited not 5,…read moreNOT 10 but 15 MINUTES. And when I finally got help the guy went to help this couple. I was very disappointed and upset. I think it has to deal with racism because I'm colored but it doesn't mean you should treat people differently based on how their color is. Never coming to this Lowe's again, I rather stick to Kent wood Lowe's or Plainfield !

When I was in town I was helping my daughter do some repairs around the house. This became my…read morego-to place for needed supplies and tools. I found the staff to be friendly, the store well laid-out and stocked, and the prices reasonable. Over 3 trips there they had what I needed each time. And maybe I am just used to trying to park in San Francisco, but having a large parking lot in the back is a big plus to me.

This is the best little hardware store! Somehow they always have what I am looking for, and their…read morecustomer service there is SPOT ON! They are always willing to help you with what you are looking for, and they greet you as soon as you walk in the door. They are also a hub for UPS packages, which is really nice if you miss your package or are worried about packages getting stolen off of your porch. They also do RENTALS! Their rentals are relatively inexpensive and super convenient if you need to use something that you dont own. They also do repairs and tune-ups! You can take in your chainsaw, your lawnmower, whatever, and they will either fix it for you or tell you where you can take it if for whatever reason they cannot do it there. I love this place, and highly recommend it over big box hardware stores!

Since purchasing our first home we visit this location quite often. The store is always stocked…read morewith all the necessary equipment and tools we need. They have great specials which are helpful when you have lots of projects and a set budget. The staff is also very helpful. There is always someone available to help and answer questions. There was an item in particular that showed in stock on the app but I wasn't seeing it so I asked an employee if he could help and he didn't even hesitate and quickly helped search for the item. I just love how easy they make shopping for your items here and even helping you load them to your car. They also offer in-store pick up which has proven to save a ton of time. I also love how clean and organized this store is! Happy shopping!

Our local Home Depot does not disappoint. It is very similar to other chain locations we have…read morestopped in. Very large parking lot out front, clean, well lit and accessible. Very clear signage of products to direct you while in the store. Lucky we found a store attendant to ask for help and were greeted with a smile and helped promptly. In and out fast! They have everything. The selection for repair does not disappoint. I appreciate they carry the same items everywhere for the same value. I like home Depot and this one is my hometown favorite.

Clean and conveniently located store, with friendly employees, but the cactus and succulent plants…read moreweren't very well maintained.

Allow me to regale you with a tale of misery that can only be rivaled by an enema of broken glass…read more On 1/3/21 my wife and I were notified by our builder that it was time to order our appliances as the specs were required to finish building our cabinets. On 1/4/21 I begrudgingly joined my wife on a daylong hunt for the perfect matte black stainless steel appliances, after shopping around for a few hours we landed on a full set of Cafe (Refrigerator, range, dishwasher) and a GE washer and dryer at this particular Home Depot. We worked with a very friendly salesman (MDG1YY5) and he proceeded to build our very specific order in the system, as it often goes the system went down several times so he kept redoing the order (hoses, power cords, custom brushed bronze pulls, and all), no big deal "stuff happens". Due to the manufacturing delay of appliances in the COVID-19 era we wanted to get these ordered for a future date to ensure they were ready by the time we moved in. We selected a future date of 3/10/21 as that paired up with our expected timeline to move in, I expressed the potential issue of the home not being ready and was assured the warehouse could hold the appliances for as long as needed if that were the case, great. We finalized the details and checked out about $10,000 lighter and went on with our lives. As 3/10 approached we found ourselves behind schedule due to weather and material shortages (This is where our experience with Home Depot morphs into a Quentin Tarentino film). I contacted their third party delivery service and notified them that the house was not ready and I will need to push our date back up to 60 days. It was at this time I was notified that they would not hold a product for more than 30 days. I worked with our builder and he gave me permission to unload them all bunched together in the living room as the floor had just been completed. Appliances arrive on 4/10 (30 days exactly), as the gentlemen bring in items I compare their product ID to what is on my paperwork to ensure every single item is accounted for and correct. An important note here is no appliance is listed as "White GE Washing Machine" instead it is something like SKU 1005-128-482 and Description GFD65ESPNSN. Everything checked out and there the appliances sat until our final inspection (Only the dishwasher may be installed prior to this point). On 5/8 we were granted occupancy of our new home and cleared to begin moving in. The very fist thing we wanted to do was open and install these appliances we had been enamored with for the last 4 months. If you've ever received appliances in this method you will know that they come in massive reinforced boxes secured with metal banding and several inches of foam to ensure safe transport. Our first box was the dryer... It was champagne colored, not white. Next was the washer, same issue. Kitchen appliances were all the appropriate color and model so no issues, yet. We immediately contact Home Depot to notify them of the mistake, they refuse to do anything stating we approved of the items when they were delivered and its been over 30 days why hadn't we raised concern to this point? The following day my wife goes to the store and exhibits the patience of a Tibetan Monk and after a few hours convinces them to let us trailer these back to the store and send us the correct items. New delivery is then scheduled for 6/11, crisis averted we can survive a month without a washing machine. When you order handles that are not stock with the appliance they come separately so you end up with both colors. We go through and swap all of them out but the ones on the stove don't fit quite right, the handles are fine but all of the knobs seems off. After a few days of tinkering with it I dig through the box to see if there are instructions for this seemingly mindless task that I don't understand. The kit is for a gas stove... they ordered the wrong parts. A few hours on the phone later they get the new pulls ordered for us (It's 6/29 as of writing this and we still do not have them). I wish this was the end.... 6/11 finally arrives and with it our new washer and dryer! We slide the dryer in place, get it hooked up and test it out, perfect. Slide the washing machine into place, there is no outlet... Call our electrician and he says he will be out on 6/23 with the rest of our lights, no worries on our end just 2 more weeks. He comes out on that day and runs a new outlet. We set the dryer up and it immediately pops the GFI. Check the manual with the electrician and confirm everything is correct, it is. Run an extension cord to other outlets through the house, same issue. Bad ground in the machine maybe? Anyway, Home Depot told us to pound sand because its been over 48 hours since receipt. So now begins the tedious journey of working with the manufacturer. Spend the extra money and deal with a mom and pop shop, someone that has a face, reputation, and a soul.

First off: most of these reviews are way out of date. I shop there occasionally, and usually have…read morepretty good satisfaction with their products. The generators are a really good deal, and well made. Lots of their hand tools are at very good prices, and usually good quality. Keep in mind, that their standard warranty is only the 90 day return period; but you might have the option of an extended "protection plan". If it is a substantial purchase, like a generator, get the protection plan. Overall, I really like Harbor Freight. They have pretty good looking air compressors, also; but get the protection plan.

This store is always busy and the staff manage the customers well! The inside Track Member's club…read morealways has great deals as well!