Our experience with Williams Kitchen and Bath (WKB) Let me…read morepreface this with, we considered WKB because they were our previous source and/or vendor 18+ years ago (2004-2005) when we had our home built. Our contact at that time was/is Stacey Burke. Fast forward to (2022) I reached out to Stacey requesting an RFQ for our kitchen remodel. Please note, I was reluctant because 2 years prior to our remodel (October 2020) I stopped in their showroom on 29th street; and the over-all customer service was horrible. The couple that walked in, 2 seconds before me - they were greeted and for sure asked "how can I help you". I wasn't greeted at all. I then proceeded to look around and again, not one single representative said one single word to me. I observed the interaction with the other guests, and it was totally different than mine. Keep in mind I simply wanted to purchase closures for my existing cabinets. It was at that moment that I realized I am being discriminated against. Now let's discuss our 2022 remodel experience. When I reached out to Stacey, I never felt as though I was the client/customer - I felt like I was a bother at times. In fact, I requested to either meet her at the showroom (on 29th street) OR to come over to our home. I wanted her to come over because we were still in the planning phase of our project and we wanted her to review our current layout, provide us with her professional suggestions etc. Initially she told me "I only have about 30 mins or so to spare in between meetings/clients" (paraphrased). She did eventually come over to our home and she did meet me at the showroom and she for sure provided us with measurements that were not accurate. Please keep in mind that I had stopped by the showroom a few days prior to our appointment and the customer service was worse than my visit back in 2020. There was another guest in the showroom and the front desk representative was assisting them. I then started browsing, patiently waiting on someone to answer my questions. There was a total of 5 employees and not one single employee said one word to me. The front desk representative wrapped her conversation with the guest and started having a "non-work" related conversation with another employee. I politely asked, "when you're done chatting, may I have 5 mins of your time". The Front Desk rep attempted to assist me with an uncomfortable glare as though she wanted to say, "how dare you interrupt our conversation". I did follow-up with Stacey informing her of my experience and I also suggested that the staff consider taking an unconscious bias or diversity and inclusion training. Once again, It was at that moment that I realized I am being discriminated against. Now, for the over-all ordering of my cabinets, sink, counter-tops and faucet. I originally wanted a one-stop shop experience only to learn that it's not necessarily smart spending. We ordered our counter-tops and faucet separately. My cabinets overall are extremely poor quality. We had one cabinet door arrive damaged; the delivery experience was horrible. There was one white guy and one black guy. The black guy did ALL of the heavy lifting with no assistance from the white guy. (We have this on camera). The white guy was the driver, and he did the counting of each item ensuring that we received the items that we ordered. There were/are so many dents/nicks on the product, and it is because of the poor packaging and the black guy literally rolled each of the (heavy) boxes because they were too heavy for one person to carry. We ordered our sink from WKB, Stacey told us that it would be a few weeks out in terms of delivery, and that it would not arrive prior to the cabinets, we were never told when the product was arriving and one day out the blue we look up, doorbell rings and it is WKB delivering the faucet. (prior to the cabinet delivery). The day of delivery for cabinets we were told they'd call us, and they gave us a time window of 3 hours. The drivers were like 3 hours early and we never received a call. When we placed our order with Stacey, we were hoping to have some sort of "thank you for shopping with WKB" or perhaps "we appreciate your order". Instead, we have emails that are forwarded to the finance department with me as a (cc), it was very difficult to understand if there were actionable items for me or if it was simply an FYI. When it was time for me to make my final payment, I provided my credit card information over the phone and Stacey followed up via text on 11/28/2022 "the cc ending in xxxx was declined Fyi". I responded 45 seconds later with "no?? plenty of $ in my account". Ultimately, she realized that she "typed a digit wrong, sorry she's trying again". We had follow-up questions, and we didn't feel as though our issues were resolved. There was times Stacey would use text and there were times that she used email. I mention this because I never knew which form of comm

We ordered kitchen cabinets several months ago and they came in fairly quickly. We discovered some…read moredamaged items, so we promptly ordered replacements along with some additional add-on's via email after a phone call with our designer. There was no confirmation that our designer received the email, or really any communication until we emailed, called AND stopped in to check in on it. I finally called our designers manager just to get him to respond with an inventory of everything he ordered for us, including pricing. The lack of communication caused our initial replacement order to be wrong, including straight up missing critical pieces like the panel for our dishwasher. I emailed again today to let them know the replacement cabinet that was delivered is not right, and honestly, my expectations of them are so low at this point. I'm sure I'll be emailing them in a week asking for an update. For a company who prides themselves on quality, service, dependability and reliability - they have some serious work to do.

In October of 2023 I called HomePro of West Michigan to schedule a consultation on updating our…read moresmall bathroom. The initial call was strange, honestly. The person I spoke to didn't seem like they knew what they were doing, but we managed to get a time set up and I got an email confirmation. On the day of the consultation no one arrived. My wife called them to ask what was going on and they did not have our appointment on their schedule. Not only that but the name on the email was apparently from someone who no longer works there. Again, very strange. However, this person did set up a time and was able to set up a time with Cody. Cody came on time and did a quick inspection of the room and set up more time on another day to show us options. He was great, he knew what he was talking about and gave us informed advice. We agreed on a plan set up a payment, agreed to have a yard sign put up, and write a on online review, hence this. I was informed I would get a call once the materials were in to schedule a date for installation. A few weeks pass and I get that call while I'm working. I try calling back and end up playing phone tag, which is something that happens, I get that. But I do get in contact with someone and try to schedule a date that would fit in my schedule and was told to try calling back later, being given the impression that these are quick turnaround times. - This will come into play later because it's hard for a customer who has to, you know, schedule time off of work. So, after some more phone tag my wife was able to get in contact with this person again and schedules it for January 15, and to expect arrival between 8 and 10M. I procure the time off of work and we spend the weekend cleaning up the space as best we can so it is as seamless as possible for them to do the work. That weekend also had a pretty intense snowstorm, so I made sure to keep our property shoveled and salted. On January 15th I was up at 6AM to shovel and salt so they have a safe parking and walking path. At 8:00 we begin waiting. 9:00 passes, then 10:00. At 10:30 we call again only to be informed that the appointment was never added to their calendar. My wife and I both had a thousand-yard stare at this point. I think we deserve some kind of award for not vocalizing our frustration then and there. To top it off they already started another project, but luckily, they could schedule for the following week, in other words, I needed to request more time off of work for this. Plus, based on the previous conversations, seemed to have to do it on their timeline or call back later. The consultation was great, but it really seems as though scheduling an appointment more than a couple of days out is something this business struggles with. When the day finally arrived, I welcomed McKennen and Charlie into my home and I went over everything with them Both of them were absolute professionals and not only did they do a fantastic job with their work, they were great to chat with too. It was a two-day process and they warned me that the first day would be loud, and it was. The job they did was immaculate, it gave our small bathroom actual useable space. The whole reason we started our bathroom project was because of a leak in the sink, and they took care of that and installed our new vanity. They even put up a new medicine cabinet. The three people we interacted with the most (Codi, McKennen, and Charlie), to say they went above and beyond would be an understatement. Scheduling difficulties aside, I am more than pleased with the work that was done and would not only recommend them for service and future work, but I will look to HomePro of West Michigan if we need more updates to our home. It was a long build up to completion, and in the end it was worth it.

I recently had my consultation with Codi from Home Pro's. I felt completely overwhelmed as my…read morebathroom has been in shambles for months now because of 2 different incompetent contractors. Codi made me feel like extended family, he is very passionate about the company and did not need to "sell me" his knowledge, experience and expertise is evident. Home Pros offered superior quality products and services. I absolutely look forward to working with them!

This place can be a bit overwhelming - so much to see and so many beautiful options for EVERYTHING…read moreyou need for a new build or renovation. I was mainly looking for plumbing fixtures for a kitchenette and bathroom, but also ended up looking at lighting fixtures. You will definitely want to make an appointment, and I found Brianna to be quite helpful in steering me toward fixtures that would work well together and stick within a reasonable budget. Believe me, it's easy to be dazzled by some of the options and brands that would absolutely break the bank.

We purchased all of our appliances here for a recent kitchen remodel. Very nice displays with a…read morewide range of brands. We worked with Cody and found him to be informed and helpful. We shopped the GR area and found Ferguson to be VERY competitive.

This is the best HG's everrrr! Staff are friendly and work hard to keep store top top! Don't know…read morewhy ave review is under 3 stars.

Huge line and One register open. 2 weeks until Christmas...really Home Goods?? Alpine Store. Not…read moremy favorite.

Online shopping was a bad experience with this company. They did not verify address before shipping…read morepurchased items to wrong address despite being notified of the problem prior to delivery. Would never recommend using this company!

The only reason this is a 1 star review is because of their "customer service" employee Patricia…read more encountering her two days in a row and i don't think a more rude person has ever worked customer service. She is highly unwilling to help and is irritated by small questions such as a price check. Otherwise the store is clean and has great products! Do better Patricia.

Everything went well. The project took exactly as long as they said. Everything is well made and…read moreinstalled well. Kyle did a five star installation and painting.

Early this year we had our shower remodeled and enlarged by Rebath in Grand Rapids. After getting…read moreseveral quotes we went with Rebath because they could accommodate just what we wanted, and because their salesman was no pressure. Prices were all comparable so that really didn't factor. They made the shower to the size we wanted, not "this is what we have that's the closest." We added grab bars and a folding teak seat, no problem. The workers were polite, tidy, friendly and most of all efficient and knowledgeable. We had a problem with the door alignment a couple weeks later and they came right back and made it right. We couldn't be happier with the shower, the job and this company.

We were so happy to see the finished product. Great people who did the work…read more Nice window in our room. The light is great. Thank you so much.

When you know that you are going to have to spend a lot of money to complete a remodeling project,…read moreyou want to hire the best. After meeting with Lynn, we decided that his company was just that---the best. And we were right! The work was completed quickly, efficiently and without any hitches. We will absolutely call him again for any future remodeling projects, because we know him to be reliable and honest---and isn't that exactly what we are all looking for when hiring someone to work on our house?