We had an amazing experience at floor and decor. John was most helpful with all the supplies we…read moreneeded to our tile project. We purchased our tile from there a few months back. It was clearance tile and this store didn't have enough. The sales person checked all the other locations and had the remaining tiles shipped to our home. They have great customer service and John is on top of the list.

This store (Kentwood, MI) is excellent. Lots of products to choose from and every product (in…read morequantity) is available right behind each display to take home the same day. You can also purchase individual pieces of flooring and tile for use as samples to return for your money back later. Products are clearly marked with stickers to indicate which ones are "MADE IN USA" , which other stores commonly try and hide their country of origin for their products. Prices are clearly marked and tile and flooring prices are good. We were helped by John Guzman. He was particularly helpful and very knowledgeable about the flooring features. He asked us about our application/project and educated us about things we needed to look for in the flooring selection that would best meet our needs. He answered all our questions. Because of his thoroughness, we were confident enough in our choice to make our big flooring purchase that same day! (Usually, we would have to take home a sample, research more, than return to the store with more questions before purchase). When we were ready to check out, Mr. Guzman brought up our account on his hand-held device, typed in our order, and we paid at the register in less than 2 minutes. Mr. Guzman loaded all the flooring onto a cart and helped us load into our truck as well, which would have been so exhausting for us to do on our own. We really appreciated the service, knowledge, and familiarity with the products that he possesses. For all these reasons Floor & Decor is our "go-to" flooring store! (...and No: we were not paid to say that!)

This place can be a bit overwhelming - so much to see and so many beautiful options for EVERYTHING…read moreyou need for a new build or renovation. I was mainly looking for plumbing fixtures for a kitchenette and bathroom, but also ended up looking at lighting fixtures. You will definitely want to make an appointment, and I found Brianna to be quite helpful in steering me toward fixtures that would work well together and stick within a reasonable budget. Believe me, it's easy to be dazzled by some of the options and brands that would absolutely break the bank.

We purchased all of our appliances here for a recent kitchen remodel. Very nice displays with a…read morewide range of brands. We worked with Cody and found him to be informed and helpful. We shopped the GR area and found Ferguson to be VERY competitive.

I used to love shopping here, but the current trend in retail (especially at local malls) seems to…read morebe that they can only hire people who stand around and use their phones all day. I had to literally track down an employee (she was going to the backroom at a really fast pace) and ask for help. I told her I needed to see what Breville toasters they had in stock, or available for order. She looked at me dumbfounded and said "what is a Breville?," and had no idea that it was a high end brand. Clearly, the management here doesn't bother to do any training beyond a name tag and an apron.

Was in line to be checked out and the cashier just left her register to hop on the other one to…read morewait on other customers. Will not shop this place ever bad customer service.

Online shopping was a bad experience with this company. They did not verify address before shipping…read morepurchased items to wrong address despite being notified of the problem prior to delivery. Would never recommend using this company!

The only reason this is a 1 star review is because of their "customer service" employee Patricia…read more encountering her two days in a row and i don't think a more rude person has ever worked customer service. She is highly unwilling to help and is irritated by small questions such as a price check. Otherwise the store is clean and has great products! Do better Patricia.

i went to purchase large format tiles for my bathroom shower and when checking out was asked if i…read morewanted them shipped to my house and i said yes. i was then charged 100 for delivery. this was my first time here btw. when i left i figured we were all set but then i get a call from the sales guy asking if i wanted them delivered to my home and if so he was going to have to get a quote from a carrier. i told him he charged me 100 already for delivery. i was then informed that was a delivery charge to get it from their warehouse states away to their store and that to deliver to my home which is only 2 hrs from the store it would be another 450 dollars and on top of that i would need to unload them myself from the delivery truck. if i had known ahead of time i would not have done business with them. i wrote their corp office and got no response so they just lost business because i have 4 other large projects to be done. Never do business with them again. Trash company.

I had an excellent experience walking into The Tile Shop…read more I did a bit of research beforehand looking online as to what I thought I would like and wanted to be sure by seeing some of my likings in person. Amanda did a great job at pointing me in the right direction, dealing with my lack of knowledge as well as offering a lot of great options and ideas to think about too! The store is very large and from what I can tell set up in different departments. It is nice to get someone to tag along with you to lead you around to where you should be looking. I like that there are a lot of model of kitchens, bathrooms, etc so that you can really see the tiles in full effect and paired with other tiles and accessories. Great experience. I would recommend The Tile Shop to others!

Your Shower Door installed glass enclosures for two of our bathrooms. They did a fantastic job…read more That was seven years ago, and as advertised their hinges hold up--no sagging whatsoever. The glass coating they recommended worked great and still does. The glass cleans up very well and still looks clear.

Everything went well. The project took exactly as long as they said. Everything is well made and…read moreinstalled well. Kyle did a five star installation and painting.

Early this year we had our shower remodeled and enlarged by Rebath in Grand Rapids. After getting…read moreseveral quotes we went with Rebath because they could accommodate just what we wanted, and because their salesman was no pressure. Prices were all comparable so that really didn't factor. They made the shower to the size we wanted, not "this is what we have that's the closest." We added grab bars and a folding teak seat, no problem. The workers were polite, tidy, friendly and most of all efficient and knowledgeable. We had a problem with the door alignment a couple weeks later and they came right back and made it right. We couldn't be happier with the shower, the job and this company.