Our experience with Williams Kitchen and Bath (WKB) Let me…read morepreface this with, we considered WKB because they were our previous source and/or vendor 18+ years ago (2004-2005) when we had our home built. Our contact at that time was/is Stacey Burke. Fast forward to (2022) I reached out to Stacey requesting an RFQ for our kitchen remodel. Please note, I was reluctant because 2 years prior to our remodel (October 2020) I stopped in their showroom on 29th street; and the over-all customer service was horrible. The couple that walked in, 2 seconds before me - they were greeted and for sure asked "how can I help you". I wasn't greeted at all. I then proceeded to look around and again, not one single representative said one single word to me. I observed the interaction with the other guests, and it was totally different than mine. Keep in mind I simply wanted to purchase closures for my existing cabinets. It was at that moment that I realized I am being discriminated against. Now let's discuss our 2022 remodel experience. When I reached out to Stacey, I never felt as though I was the client/customer - I felt like I was a bother at times. In fact, I requested to either meet her at the showroom (on 29th street) OR to come over to our home. I wanted her to come over because we were still in the planning phase of our project and we wanted her to review our current layout, provide us with her professional suggestions etc. Initially she told me "I only have about 30 mins or so to spare in between meetings/clients" (paraphrased). She did eventually come over to our home and she did meet me at the showroom and she for sure provided us with measurements that were not accurate. Please keep in mind that I had stopped by the showroom a few days prior to our appointment and the customer service was worse than my visit back in 2020. There was another guest in the showroom and the front desk representative was assisting them. I then started browsing, patiently waiting on someone to answer my questions. There was a total of 5 employees and not one single employee said one word to me. The front desk representative wrapped her conversation with the guest and started having a "non-work" related conversation with another employee. I politely asked, "when you're done chatting, may I have 5 mins of your time". The Front Desk rep attempted to assist me with an uncomfortable glare as though she wanted to say, "how dare you interrupt our conversation". I did follow-up with Stacey informing her of my experience and I also suggested that the staff consider taking an unconscious bias or diversity and inclusion training. Once again, It was at that moment that I realized I am being discriminated against. Now, for the over-all ordering of my cabinets, sink, counter-tops and faucet. I originally wanted a one-stop shop experience only to learn that it's not necessarily smart spending. We ordered our counter-tops and faucet separately. My cabinets overall are extremely poor quality. We had one cabinet door arrive damaged; the delivery experience was horrible. There was one white guy and one black guy. The black guy did ALL of the heavy lifting with no assistance from the white guy. (We have this on camera). The white guy was the driver, and he did the counting of each item ensuring that we received the items that we ordered. There were/are so many dents/nicks on the product, and it is because of the poor packaging and the black guy literally rolled each of the (heavy) boxes because they were too heavy for one person to carry. We ordered our sink from WKB, Stacey told us that it would be a few weeks out in terms of delivery, and that it would not arrive prior to the cabinets, we were never told when the product was arriving and one day out the blue we look up, doorbell rings and it is WKB delivering the faucet. (prior to the cabinet delivery). The day of delivery for cabinets we were told they'd call us, and they gave us a time window of 3 hours. The drivers were like 3 hours early and we never received a call. When we placed our order with Stacey, we were hoping to have some sort of "thank you for shopping with WKB" or perhaps "we appreciate your order". Instead, we have emails that are forwarded to the finance department with me as a (cc), it was very difficult to understand if there were actionable items for me or if it was simply an FYI. When it was time for me to make my final payment, I provided my credit card information over the phone and Stacey followed up via text on 11/28/2022 "the cc ending in xxxx was declined Fyi". I responded 45 seconds later with "no?? plenty of $ in my account". Ultimately, she realized that she "typed a digit wrong, sorry she's trying again". We had follow-up questions, and we didn't feel as though our issues were resolved. There was times Stacey would use text and there were times that she used email. I mention this because I never knew which form of comm

We ordered kitchen cabinets several months ago and they came in fairly quickly. We discovered some…read moredamaged items, so we promptly ordered replacements along with some additional add-on's via email after a phone call with our designer. There was no confirmation that our designer received the email, or really any communication until we emailed, called AND stopped in to check in on it. I finally called our designers manager just to get him to respond with an inventory of everything he ordered for us, including pricing. The lack of communication caused our initial replacement order to be wrong, including straight up missing critical pieces like the panel for our dishwasher. I emailed again today to let them know the replacement cabinet that was delivered is not right, and honestly, my expectations of them are so low at this point. I'm sure I'll be emailing them in a week asking for an update. For a company who prides themselves on quality, service, dependability and reliability - they have some serious work to do.

We had an amazing experience at floor and decor. John was most helpful with all the supplies we…read moreneeded to our tile project. We purchased our tile from there a few months back. It was clearance tile and this store didn't have enough. The sales person checked all the other locations and had the remaining tiles shipped to our home. They have great customer service and John is on top of the list.

This store (Kentwood, MI) is excellent. Lots of products to choose from and every product (in…read morequantity) is available right behind each display to take home the same day. You can also purchase individual pieces of flooring and tile for use as samples to return for your money back later. Products are clearly marked with stickers to indicate which ones are "MADE IN USA" , which other stores commonly try and hide their country of origin for their products. Prices are clearly marked and tile and flooring prices are good. We were helped by John Guzman. He was particularly helpful and very knowledgeable about the flooring features. He asked us about our application/project and educated us about things we needed to look for in the flooring selection that would best meet our needs. He answered all our questions. Because of his thoroughness, we were confident enough in our choice to make our big flooring purchase that same day! (Usually, we would have to take home a sample, research more, than return to the store with more questions before purchase). When we were ready to check out, Mr. Guzman brought up our account on his hand-held device, typed in our order, and we paid at the register in less than 2 minutes. Mr. Guzman loaded all the flooring onto a cart and helped us load into our truck as well, which would have been so exhausting for us to do on our own. We really appreciated the service, knowledge, and familiarity with the products that he possesses. For all these reasons Floor & Decor is our "go-to" flooring store! (...and No: we were not paid to say that!)

This place can be a bit overwhelming - so much to see and so many beautiful options for EVERYTHING…read moreyou need for a new build or renovation. I was mainly looking for plumbing fixtures for a kitchenette and bathroom, but also ended up looking at lighting fixtures. You will definitely want to make an appointment, and I found Brianna to be quite helpful in steering me toward fixtures that would work well together and stick within a reasonable budget. Believe me, it's easy to be dazzled by some of the options and brands that would absolutely break the bank.

We purchased all of our appliances here for a recent kitchen remodel. Very nice displays with a…read morewide range of brands. We worked with Cody and found him to be informed and helpful. We shopped the GR area and found Ferguson to be VERY competitive.

I used to love shopping here, but the current trend in retail (especially at local malls) seems to…read morebe that they can only hire people who stand around and use their phones all day. I had to literally track down an employee (she was going to the backroom at a really fast pace) and ask for help. I told her I needed to see what Breville toasters they had in stock, or available for order. She looked at me dumbfounded and said "what is a Breville?," and had no idea that it was a high end brand. Clearly, the management here doesn't bother to do any training beyond a name tag and an apron.

Was in line to be checked out and the cashier just left her register to hop on the other one to…read morewait on other customers. Will not shop this place ever bad customer service.

Online shopping was a bad experience with this company. They did not verify address before shipping…read morepurchased items to wrong address despite being notified of the problem prior to delivery. Would never recommend using this company!

The only reason this is a 1 star review is because of their "customer service" employee Patricia…read more encountering her two days in a row and i don't think a more rude person has ever worked customer service. She is highly unwilling to help and is irritated by small questions such as a price check. Otherwise the store is clean and has great products! Do better Patricia.

i went to purchase large format tiles for my bathroom shower and when checking out was asked if i…read morewanted them shipped to my house and i said yes. i was then charged 100 for delivery. this was my first time here btw. when i left i figured we were all set but then i get a call from the sales guy asking if i wanted them delivered to my home and if so he was going to have to get a quote from a carrier. i told him he charged me 100 already for delivery. i was then informed that was a delivery charge to get it from their warehouse states away to their store and that to deliver to my home which is only 2 hrs from the store it would be another 450 dollars and on top of that i would need to unload them myself from the delivery truck. if i had known ahead of time i would not have done business with them. i wrote their corp office and got no response so they just lost business because i have 4 other large projects to be done. Never do business with them again. Trash company.

I had an excellent experience walking into The Tile Shop…read more I did a bit of research beforehand looking online as to what I thought I would like and wanted to be sure by seeing some of my likings in person. Amanda did a great job at pointing me in the right direction, dealing with my lack of knowledge as well as offering a lot of great options and ideas to think about too! The store is very large and from what I can tell set up in different departments. It is nice to get someone to tag along with you to lead you around to where you should be looking. I like that there are a lot of model of kitchens, bathrooms, etc so that you can really see the tiles in full effect and paired with other tiles and accessories. Great experience. I would recommend The Tile Shop to others!

This is the best HG's everrrr! Staff are friendly and work hard to keep store top top! Don't know…read morewhy ave review is under 3 stars.

Huge line and One register open. 2 weeks until Christmas...really Home Goods?? Alpine Store. Not…read moremy favorite.

Everything went well. The project took exactly as long as they said. Everything is well made and…read moreinstalled well. Kyle did a five star installation and painting.

Early this year we had our shower remodeled and enlarged by Rebath in Grand Rapids. After getting…read moreseveral quotes we went with Rebath because they could accommodate just what we wanted, and because their salesman was no pressure. Prices were all comparable so that really didn't factor. They made the shower to the size we wanted, not "this is what we have that's the closest." We added grab bars and a folding teak seat, no problem. The workers were polite, tidy, friendly and most of all efficient and knowledgeable. We had a problem with the door alignment a couple weeks later and they came right back and made it right. We couldn't be happier with the shower, the job and this company.

Ben did a great job on the flooring and kitchen job in one of our rental properties. I highly…read morerecommend his services. He stayed on budget and even saved us a little money on labor costs.

From the owner: For all your renovation needs and handyman services…read more bathroom and kitchen remodels.