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    Lakeside Surfaces

    4.0 (10 reviews)
    Closed 10:00 am - 3:00 pm

    Services - Lakeside Surfaces

    Countertop installation

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    Mitch and Julian installed our new porcelain countertops and were fantastic.... punctual, professional and thorough. I highly recommend Lakeside Surfaces and Mitch and Julian in particular.

    Black quartz countertops

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    6 years ago

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    1 year ago

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    4 years ago

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    6 years ago

    Nate and John did a great job with our kitchen counters, entire experience was great, on time and high quality..

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    8 years ago

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    Review Highlights - Lakeside Surfaces

    Nate and John were great to work with.

    Mentioned in 2 reviews

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    Granite Direct

    Granite Direct

    3.7
    (9 reviews)

    There has been new ownership (Erik King) since the previous reviews. This company also goes by the…read morename Elite Home & Stone Supply. Unless you want to be frustrated and finish the job yourself after spending a lot of money, avoid this company. The selection of products is good and the quality of the granite stone is great. The service, installation, and finishing were poor. We were told installation would be two weeks after the design was submitted and the downpayment paid. Five weeks later, the installation was scheduled. No call, no show! One day off from work burned. Another week goes by after making a few calls and sending emails. Finally, a call out of the blue to install on that day. But only part of the countertops because the "guys at the shop did not polish the bottom of the island. Another week and a half and the island is brought to the house but not the rest of the countertops or the backsplash. After another week, another call out of the blue to come and do the installation. Another excuse; the owner says he left the keys to the truck at home. Another day off work burned! A couple of days later, a call out of the blue asking if anyone would be home for the installation. Finally, the last countertop and backsplash are to be installed. The backsplash sections are not even but supposedly, the wall is not straight so it's the best that can be done. The rounded corners are jagged but "if I use any type of diamond drill, it can be smoothed out." When I started to install the kitchen hardware, the drilled granite access holes are too small, the sink holes do not align with the drilled granite access holes, and the cut-outs for the electrical outlets and boxes are not large enough for the screws to align with the electrical boxes. At this point, the final payment had been submitted and there is no more contact. I texted, emailed, called, and spoke to a person in the office, and no returned phone calls, emails, or text messages. After two weeks, of waiting I am doing the finishing and polishing myself. A two-week project turned into an eight-week nightmare. https://www.hollandsentinel.com/story/business/2023/01/30/west-michigan-contractor-arrested-after-failing-to-complete-work-appear-in-court/69852441007/

    My wife and I went to Granite Direct fr a piece of granite for a bathroom vanity and after dealing…read morewith Russ we had it all laid out for with Russ, we had the stone marked out for where we wanted it cut so all of the veins would match (keep this part in mind for later). We then spent the next month and a half finding tile colored to match the piece of stone we chose. We finally got the bathroom to the point where we could have the top set and contacted Russ to make the appointment to have them come out and template. The appointment was set for a Thursday, the people showed up on Tuesday. We contacted the store (Russ again) and said it must have been a mix-up due to similar names on the calendar, the appointment for Thursday was still set. My wife took a four day weekend (Thursday and Friday) as long as they were set to come out on Thursday she may as well get some other things done that Friday. They never showed up. Contacted the store again, "They'll definitely be there tomorrow." (Friday) Again... never showed up. Now bear in mind, we understand that a single bathroom vanity isn't a big dollar job but, it's important to US. Saturday we went and talked to Russ (again), and he said he was having issues with his installers (not our problem but, it's turning into our problem) so he'd show up and do it himself, which he did that following Monday after hours. Asked him approximately when the stone would be ready for install and he said he had a huge job coming up and he wanted to get it done before then so, about a week and a half. Got the call that the stone was ready and made the appointment to have it installed, two weeks after the template was measured on a Friday. Installer showed up at the agreed upon time WITHOUT the backsplash. He said he would get the situation resolved and contact us first thing Monday morning. Monday morning came and went and I heard nothing, as I work about a mile down the road, I drove up to the store during my lunch hour to find out why it is so difficult to get a simple vanity installed in a timely manner and wound up being berated by Russ in front of two other employees. I was told "I'm tired of being yelled at over this job..." (pretty sure I hadn't yelled at him once, and he'd definitely know about that) "...we can just come pull the granite and be done with it." Now, please realize, if this had been for me personally, I would have said "Let's go, I'll follow you. Just give me back the money I've already paid you." and I would have found another source for a countertop. But, it's for my wife, and one does not simply toss a month and a half of tile searching with your wife in order to make things easy. It's Wednesday morning now, my wife sends me a picture of the countertop via text(Remember what I asked you to keep in the back of your mind for later?), I look at the picture and the countertop is backwards. The part that we had drawn pictures of, and spent 45 minutes discussing the layout of the grain in relation to the splash... all wrong. Long story short. Find someone who will appreciate your business for what it is, big or small. It's money you earned and want to pay for a service that's deserving. Granite Direct in Kentwood (Grand Rapids), Michigan is Definitely not deserving.

    Top Of The World

    Top Of The World

    5.0
    (7 reviews)

    After nearly 27 years in our home, we decided it was well past time to update our countertops. I…read moreworked with Maizie. She was so kind and patient with me throughout the entire job. I wasn't exactly sure how the process worked or what I wanted. She helped me make choices that worked out exactly as we had hoped. Everything from choosing the countertop, sink and faucet, to measurements and install went very smoothly. So glad we went with Top of the World.

    This is the second time my wife and I have built a home and the second time we have utilized the…read moreservices of Top of the World Granite. We met our interior designer at their showroom and had our architectural plans with us, which I recommend. The process of choosing materials for your home's counter-tops, backsplashes, and other surfaces couldn't be easier. I recall them having a good amount of "stock" surfaces to choose from when we built back in 2011, but their choices have significantly expanded since then. We were able to select from a wide variety of quartz and granite at a very reasonable price point, but they have a huge selection of materials should you want something other than their stock selections. They are also happy to price out different material choices for you before you make your final choice, which makes the process that much better. Top it off with great service and professional installation and choosing Top of the World Granite becomes a no-brainer and I can recommend them without hesitation.

    Elite Home & Stone Supply

    Elite Home & Stone Supply

    1.0
    (5 reviews)

    Stay clear of this guy if he is still in business.. (he shouldn't be) He never does what he…read morepromises after he takes your money! When he does his work is Horrible!! Thank the lord we paid by credit card and got our money back

    Elite Home and Stone Supply and its owner Eric King were recommended to us by our contractor for…read moreour kitchen remodel. The contractor had worked with Mr. King on prior jobs and had a positive working relationship with him and his company. However, that was not the case for us and our project. After selecting our quartzite slabs in May, 2022, the nightmare ensued. When we reached the point of the project where it was time to measure for the countertop, Mr. King would not answer repeated phone calls, texts, or emails from our contractor. Finally, we were able to communicate with him and he came to our home on October 23, 2022 to measure. Installation of countertop was scheduled for November 16, 2022. Mr. King canceled due to truck failure and rescheduled for November 18, 2022. He again canceled due to inclement weather. The following week, my husband & I called everyday to set up a 3rd installation date. He never returned a phone call. I went into his store on Monday, November 28th to speak with Mr. King to check on the status of installation. He assured me my installation was for December 1, 2022 and sent a calendar invite to my contractor confirming this date. Mr. King never arrived on December 1, 2022 for installation due to the fact that he was arrested for an outstanding bench warrant. Mr. King contacted my husband on December 5 assuring him that we would know by the end of the day when our countertop would be installed later that week. No subsequent call or message was received from Mr. King by our contractor, nor us. At this point, we decided to cut our loss and go with a different slab and countertop installer. We worked with Dwyer's to pick out a new granite slab and Superior Granite to cut and install counter. Both companies demonstrated exemplary customer service and turnaround time from granite selection to installation was 2 weeks. The final product is stunning and a showpiece in our beautiful, new kitchen. If you are still reading this, I applaud you. We trusted Mr. King with this aspect of our kitchen project and were sorely disappointed, and discouraged. He caused unnecessary headaches and as other reviews state, avoid Elite Home and Stone Supply and Eric King at all costs.

    Great Lakes Granite Works

    Great Lakes Granite Works

    5.0
    (2 reviews)

    Had an excellent experience with GLGW. Marcy and Dawn in the office were accommodating and great…read moreto deal with. I would categorize their installer's work as precise, detailed and competent. They premeasured our kitchen way in advance and created templates for the new granite tops. When the day came to install the granite top, it went like clockwork. They also made the backsplash so its thinner than the counter top. Very nice to look at. This may be a minor detail but its important. I thought their price was fair for the quality of the work. One thing noticeable was that they color-matched the adhesive they applied between the backsplash and the counter. Because of the cost of putting Granite (or quartz), we took our time (about 8 mos) selecting a contractor. We shopped at 5 places plus attended the Parade of Homes where we could see the installed work. The parade of Homes is a great way to get ideas and see work of various contractors. IMHO, selecting a contractor to do granite, quartz or any solid surface work cannot be rushed. And price should not be the sole basis. Best advise - ask to look at several of their work. I have seen work of other installers that made me feel really good that I went with GLGW. There are cheaper alternatives out there but as they say "you get what you pay for". I highly recommend them.

    Way better then signature stone tops. Ask for JR at Great Lakes or Darrene. They are they best and…read moreJR is the best fabricator around

    Lakeside Surfaces - countertopinstall - Updated July 2026

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