My Husband & I bought a new $2,000 Craftsman Riding Lawn Mower from the West 10th Street Lowe's…read morethis month and, while we absolutely LOVE our Mower, their Customer Service was VERY disappointing! The BEST things about this Store is that they are a large enough retailer to carry this brand at reasonable prices; their website is really easy to navigate; and, their local Delivery Representative, Charles, was a TRUE professional! Charles, unlike the rest of the Associates I spoke with, was polite, professional, on time, empathetic and, most importantly, showed INTEGRITY by personally calling back the following day to help correct the "wrong" made by the Store's delivery schedule and the condition of our Mower. You see... The 1st problem occurred when I ordered our Mower online. The site offered me the option for the time of delivery, for which I chose 12n-4p. In response, my Husband & I both took time off to be available specifically during that period. I even called that morning to confirm our delivery, for which a Lady assured me that our Mower had just been loaded & would be here as promised. At a quarter to 4p, I called back to check on the status of our delivery. I was kept on-hold for such a long period of time that I hung up & called back twice. By the time I finally reached someone, a Man answered & said that our Mower had just been loaded & was out for delivery... just like the Lady had claimed earlier that morning! I explained that my Husband & I had already cleared our scheduled from 12n-4p waiting for our Mower, and it was almost 5p then. That's when the Man explained that the delivery schedule was actually 8a-8p, not the 12n-4p option that was offered to us online. I was livid! He assured me that, since we were just 2 Exits from the Store, the Driver should be there in less than 20 minutes. He even offered to call the Driver while we stayed on the line. As luck would have it, we were disconnected as he tried to put me on-hold & the phone continued ringing, with no answer, the 2 times I tried calling back! (Btw, he had our information right in front of him & he could have called me back; but, he never did!) Now we come to the 2nd problem which occurred when our Mower was finally delivered at 7p!!! When the Driver (Charles) unloaded the Mower, my Husband noticed that the key was already in the ignition & that the ignition was in the "On" position. He expressed concerned & soon realized that the Mower was loaded with a COMPLETELY DEAD BATTERY!! With everything that we had already gone through, my Husband was pretty upset. But, Charles was so understanding, apologetic & such a WONDERFUL ambassador for the Company that my Husband agreed to accept the Mower on the condition that he'd use our own charger for the battery. And, if that didn't work, Lowe's would have to make it right the next day. Charles agreed. I called the Store to tell them what happened & all the Lady I spoke with said was, "Oh, I'm sorry." Thank GOD the 10th Street Store has at least ONE Associate (Charles) who knows what TRUE Customer Service is all about! He even called me back the following day to personally check to make sure that our battery took a charge, to apologize for our less-than-pleasant experience & to assure us that he would have personally brought us a new battery, if necessary... How refreshing!!

Not a good experience. I wanted to purchase two bathroom vanities and arrange for installation…read more According to the Lowe's website this was the only location in the area that had the vanities that I wanted in stock. I couldn't find an associate in or near the Bathrooms department Finally I saw an employee and she said, "Whatcha need?" Apparently she didn't work in this department so I kept searching for an associate. The second employee that I found told me the name of the associate that worked in this department and said he would be back soon. When this third associate returned I told him that I wanted to arrange for installation for two bathroom vanities. He told me that would be arranged through the appliance department. He told an appliance associate that I needed to set up installation for vanities. The appliance associate said he didn't know how to do that, so the Bath associate explained how to do it. Finally after the Bath associate walked away the Appliance associate ended up telling me that they didn't offer installation for bathroom vanities. I pointed out that there was a sign in the vanity saying "Installation Available." He said it wasn't allowing him to set it up so it wasn't available. A wasted hour and after speaking with four different associates I couldn't get what I needed. The next time I'll go to Home Depot where they have great, knowledgeable associates.

This Home Depot did not have what I wanted in stock, but I wasn't expecting much: I was looking for…read moredisposable face masks in the middle of a pandemic, at a time when masks were hard to find. So, Home Depot didn't have them in their store, but neither did any place else, so I can't really fault them for that. But they did have a large selection of trash bags! I use these often to pick up trash around my neighborhood, and I am particular to a certain size of trash bag. The trash bag needs to be big enough to fit inside a 5-gallon bucket, but not so big that there's a lot of extra bag hanging out of the bucket. Home Depot has a generic brand of trash bags that fit perfectly inside a 5-gallon bucket that are sturdy and have little flaps to tie the bag. They work great for picking up trash. When I went to check out, there were people there to help, and they were friendly. I was in and out super quick.

I give this home depot zero stars. The only reason that there is one star on here is because it…read moremade me put it on there or it would not accept it. But this store shit Or at least the people answering the phones. No one likes to answer the phones here. But if you stay on the phone long enough and let it ring continuously for more than ten minutes , they may answer , and when they do , they'll send you to the place you want only for them to let it ring as long as they can and then pick it up and hang up on you three consecutive times. So now, after wasting 30 minutes to try to find out information on a product I still have no answers. This isn't the first time that this has happened , but it will be the last. This store sucks, it always has and it always will. DO NOT WASTE YOUR TIME ON THIS STORE!

I'm doing a community garden project with my church and needed soil amendments to aerate the raised…read morebeds we're building. I'm pretty self sufficient, but I could NOT find the items I was looking for. I found Angel working in a nearby aisle and he was super gracious. Turns out the items had been stocked somewhere completely different, but he was able to track them down, and he even got me a different cart so I could more easily get them to my car. I know he was extra busy but taking the time to help reminded me that there are decent humans out here. Coincidence that Angel helped with a church project? You be the judge.

BEWARE ... MISLEADING ... AND DISHONEST !!! From my 2 appliance purchases I was supposed to receive…read more$44.38 and $172.15 in 11% rebates. I found out only when filing for the rebates that the rebates are merely credits to be used for Menards future purchases. Intentionally misleading. One purchase is 11 weeks old and the other is 19 weeks old. I've contacted the rebateinternational web site 3 times that said the rebates were mailed to my address. They were never sent. It looks like at least 1 would have made it here. They will not contact me about this after my 3 requests for an explaination. My address doesn't even come up on their rebate international site. IT LOOKS LIKE THEY WILL NOT BE SENDING THE MISLEADING IN STORE REBATE THEY PROMISED. I WILL NEVER SHOP THERE AGAIN AND I ADVISE WHOEVER READS THIS TO LOOK CLOSER BEFORE BUYING ANYTHING AT ANY OF THE STORES ... IT'S A COMPANY WIDE 11% REBATE SCAM!!!

Luv this place, they are actually really helpful. Especially when you come in needing such things…read moreas doohickeys and thingamabobs. Very skilled at charades and guessing what you might be trying to say. And if they can't guess it, they get more players (store emploees) involved, until the mystery is solved and the proper tool or gadget guessed and found for you. I have always heeded their advice and they have not steered me wrong yet. So much better than those huge stores where you have to beg folks to help you and run around finding them, which can take a few miles. In this ACE store, you won't make it to the first aisle without someone greeting you and asking if you need help finding something. Kudos to this mom & pop store.

A miraculous place. Was told they have a lot of nuts and bolts including metric and it's no lie. I…read morewent in to replace a screw and a finishing washer for a 1960 Vespa Motorscooter headlight bezel and presto! I had them in my hands in five minutes. Then they sold me a fingered oven glove which was just what I needed for my small hand. I have literally been looking for months for this thing. So then I asked them if they also had cotton candy and a pony and that's when I finally struck out. A real true-blue old hardware place like I like them. It's basically the Tardis inside. Looks like a standard Ace - but don't be fooled. Also, everyone is helpful and nice. A huge bonus. This is a bit of a drive for me but so worth it.

We've been doing renovations and Ace has been our go-to. It's never overwhelming, the staff is…read moreincredibly friendly and quick to give you a hand! For a small shop, you'd be surprised at the selection! The prices are on par with every other hardware store, but Ace by far is my favorite. We usually only go to the big box stores if we have to.

I like this small town hardware store. Sadly, we end up here a lot when Lowe's can't fulfill our…read moreneeds. Sad for Lowe's! We also go here for a quick stop vs. journeying through those huge hardware stores. The people are very nice. Their prices are possibly slightly higher than a larger chain, but not enough to turn anyone away.

I was going stop in for some.outlets but hey you close at 4 weekdays? I usually like this store…read morebut the hours are not helpful, if they are correct. I called this store and was told they arw open until 7pm. I told them the yelp info is showing the wrong hours.

Stopped in to pickup elixir for the Yelpies. Upon arrival, I was welcomed as I walked in. Checkout…read morewas as you walked in the door and I indicated that I was there to pickup from Market Wagon. I was directed to the area there the blue insulated bags were. I grabbed the bag and was on my way----I had to stage my living room for the Yelpies Awards that evening!! Later that evening I noticed a note on the brown bag that instructed me not to take the insulated bag but only the brown bag and its contents. The next day as I returned the insulated blue bag, discovered several businesses and the BMV that I made note to visit in the future. Needless to say, I had an opportunity to visit the BMV a few days later.

Your company is terrible This was a terrible product…read more You have terrible customer service I will never, and my company will never shop at your store again I returned this crappy mixer less than 24 hrs. It appeared to have bean opened, had minor scratches, parts were not labeled, and was not at all what I expected. Yet I had to pay an exorbitant restock fee even after calling customer service and offering to except a full in store credit. Bad way to to business

Anytime you have a project, check here first... chances are they have what you need at better…read moreprices than the larger home improvement stores. Most of the staff is pretty knowledgeable , so don't hesitate to ask for help. Also you want to sign up for their mailing list, because they have a lot of specials and coupons, making their low prices even better. They also have goods for beginners like me all the way to professional grade goods for contractors.

I have not had a chance to shop here because I just found out about it. I stopped by on a Tuesday…read moreand they appeared to be closed and I didn't see hours posted. What I did see is an additional sign that said minimum of $500 for orders. This is a bit steep. As a small business owner there are several wholesalers online that will do a minimum order of $100 with free shipping. It would just be nice to have someone locally so I don't have to wait for products. I understand the need for businesses only but maybe offer a lower price point for smaller businesses.

These guys have counterfeit products and very dishonest people. They sell counterfeit viagra,…read moreTrojan magnum, Counterfeit, Tshirt and fake motor oil. The worst of all COUSTOMER service is very poor.

I have been driving past this Lowes location for years and didn't really know of its existence…read morebecause I have a Lowes in Mooresville much closer to me that I shop at regularly. But my Lowes doesn't sell compactor trash bags for some reason and I have been going to the Bloomington store because it avoids traffic with practically all interstate travel for me. This Lowes does carry trash bags for my trash compactor and I saved a trip elsewhere because I came to Avon to shop at Best Buy and eat lunch. We also took a look at the outside garden department but only about half the stock was out because it's still early in the planting season. I used the check out in the garden area and got quick service. I found a garden tool I didn't know I needed until I saw it in the lane.

They didn't have what I was looking for but the staff is very helpful. They tried to help me out…read moreanyway possible.

Great place For remodeling your home!The person that was helping us was very helpful with an…read moreamazing attitude

From the owner: Hello Everyone!! We have Vinyl and Laminated Flooring and we also have ceramic tile for restrooms…read moreand kitchens For The Best Prices!Also we have many vanitys and lighting.