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    Harbor Freight Tools

    3.7 (3 reviews)
    Closed 8:00 am - 8:00 pm

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    1 year ago

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    3 years ago

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    2 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.1
    (44 reviews)
    1.6 mi

    My Husband & I bought a new $2,000 Craftsman Riding Lawn Mower from the West 10th Street Lowe's…read morethis month and, while we absolutely LOVE our Mower, their Customer Service was VERY disappointing! The BEST things about this Store is that they are a large enough retailer to carry this brand at reasonable prices; their website is really easy to navigate; and, their local Delivery Representative, Charles, was a TRUE professional! Charles, unlike the rest of the Associates I spoke with, was polite, professional, on time, empathetic and, most importantly, showed INTEGRITY by personally calling back the following day to help correct the "wrong" made by the Store's delivery schedule and the condition of our Mower. You see... The 1st problem occurred when I ordered our Mower online. The site offered me the option for the time of delivery, for which I chose 12n-4p. In response, my Husband & I both took time off to be available specifically during that period. I even called that morning to confirm our delivery, for which a Lady assured me that our Mower had just been loaded & would be here as promised. At a quarter to 4p, I called back to check on the status of our delivery. I was kept on-hold for such a long period of time that I hung up & called back twice. By the time I finally reached someone, a Man answered & said that our Mower had just been loaded & was out for delivery... just like the Lady had claimed earlier that morning! I explained that my Husband & I had already cleared our scheduled from 12n-4p waiting for our Mower, and it was almost 5p then. That's when the Man explained that the delivery schedule was actually 8a-8p, not the 12n-4p option that was offered to us online. I was livid! He assured me that, since we were just 2 Exits from the Store, the Driver should be there in less than 20 minutes. He even offered to call the Driver while we stayed on the line. As luck would have it, we were disconnected as he tried to put me on-hold & the phone continued ringing, with no answer, the 2 times I tried calling back! (Btw, he had our information right in front of him & he could have called me back; but, he never did!) Now we come to the 2nd problem which occurred when our Mower was finally delivered at 7p!!! When the Driver (Charles) unloaded the Mower, my Husband noticed that the key was already in the ignition & that the ignition was in the "On" position. He expressed concerned & soon realized that the Mower was loaded with a COMPLETELY DEAD BATTERY!! With everything that we had already gone through, my Husband was pretty upset. But, Charles was so understanding, apologetic & such a WONDERFUL ambassador for the Company that my Husband agreed to accept the Mower on the condition that he'd use our own charger for the battery. And, if that didn't work, Lowe's would have to make it right the next day. Charles agreed. I called the Store to tell them what happened & all the Lady I spoke with said was, "Oh, I'm sorry." Thank GOD the 10th Street Store has at least ONE Associate (Charles) who knows what TRUE Customer Service is all about! He even called me back the following day to personally check to make sure that our battery took a charge, to apologize for our less-than-pleasant experience & to assure us that he would have personally brought us a new battery, if necessary... How refreshing!!

    Not a good experience. I wanted to purchase two bathroom vanities and arrange for installation…read more According to the Lowe's website this was the only location in the area that had the vanities that I wanted in stock. I couldn't find an associate in or near the Bathrooms department Finally I saw an employee and she said, "Whatcha need?" Apparently she didn't work in this department so I kept searching for an associate. The second employee that I found told me the name of the associate that worked in this department and said he would be back soon. When this third associate returned I told him that I wanted to arrange for installation for two bathroom vanities. He told me that would be arranged through the appliance department. He told an appliance associate that I needed to set up installation for vanities. The appliance associate said he didn't know how to do that, so the Bath associate explained how to do it. Finally after the Bath associate walked away the Appliance associate ended up telling me that they didn't offer installation for bathroom vanities. I pointed out that there was a sign in the vanity saying "Installation Available." He said it wasn't allowing him to set it up so it wasn't available. A wasted hour and after speaking with four different associates I couldn't get what I needed. The next time I'll go to Home Depot where they have great, knowledgeable associates.

    Photos
    The one I had put in
    The one I had put in
    Holiday T-shirts
    Holiday T-shirts
    Black Friday they gave away 25 buckets to rewards members

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    Black Friday they gave away 25 buckets to rewards members
    The Home Depot

    The Home Depot

    2.6
    (46 reviews)
    1.7 mi
    $$

    This Home Depot did not have what I wanted in stock, but I wasn't expecting much: I was looking for…read moredisposable face masks in the middle of a pandemic, at a time when masks were hard to find. So, Home Depot didn't have them in their store, but neither did any place else, so I can't really fault them for that. But they did have a large selection of trash bags! I use these often to pick up trash around my neighborhood, and I am particular to a certain size of trash bag. The trash bag needs to be big enough to fit inside a 5-gallon bucket, but not so big that there's a lot of extra bag hanging out of the bucket. Home Depot has a generic brand of trash bags that fit perfectly inside a 5-gallon bucket that are sturdy and have little flaps to tie the bag. They work great for picking up trash. When I went to check out, there were people there to help, and they were friendly. I was in and out super quick.

    This might have been the friendliest experience I've had at a business in a long time in…read moreIndianapolis. I came in contact with about 5 to 6 associates and all of them greeted me and asked if I need help. I was able to find all of my items without having to look around this big store by myself not having a clue where things are. The employees are amazing and definitely appreciated by customers like me who just needed light bulbs but have not idea where to look. They also have great deals. I got 150 tall garbage bags for $9.99 what a steal. The prices are great, the store is very clean and organized. Come here!

    Photos
    PACKOUT
    PACKOUT
    The Home Depot
    The Home Depot

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    Ace Hardware West Washington

    Ace Hardware West Washington

    4.0
    (4 reviews)
    3.5 mi
    $

    Luv this place, they are actually really helpful. Especially when you come in needing such things…read moreas doohickeys and thingamabobs. Very skilled at charades and guessing what you might be trying to say. And if they can't guess it, they get more players (store emploees) involved, until the mystery is solved and the proper tool or gadget guessed and found for you. I have always heeded their advice and they have not steered me wrong yet. So much better than those huge stores where you have to beg folks to help you and run around finding them, which can take a few miles. In this ACE store, you won't make it to the first aisle without someone greeting you and asking if you need help finding something. Kudos to this mom & pop store.

    A miraculous place. Was told they have a lot of nuts and bolts including metric and it's no lie. I…read morewent in to replace a screw and a finishing washer for a 1960 Vespa Motorscooter headlight bezel and presto! I had them in my hands in five minutes. Then they sold me a fingered oven glove which was just what I needed for my small hand. I have literally been looking for months for this thing. So then I asked them if they also had cotton candy and a pony and that's when I finally struck out. A real true-blue old hardware place like I like them. It's basically the Tardis inside. Looks like a standard Ace - but don't be fooled. Also, everyone is helpful and nice. A huge bonus. This is a bit of a drive for me but so worth it.

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    Ace Hardware West Washington
    They cut keys.
    They cut keys.
    Ace Hardware West Washington

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    Harbor Freight Tools - hardware - Updated August 2026

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