This might have been the friendliest experience I've had at a business in a long time in Indianapolis. I came in contact with about 5 to 6 associates and all of them greeted me and asked if I need help. I was able to find all of my items without having to look around this big store by myself not having a clue where things are. The employees are amazing and definitely appreciated by customers like me who just needed light bulbs but have not idea where to look. They also have great deals. I got 150 tall garbage bags for $9.99 what a steal. The prices are great, the store is very clean and organized. Come here! read more

The service was subpar today. I am a PRO so I frequent this location due to the accessibility. The young lady at customer service working the evening was irritated and not focused. read more

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C HUCK was amazing! He guided me through the whole store and got every single item that I needed and was also very personable and friendly. The guy was a cut above/no doubt.. Wow!!! read more

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When it comes to countertops they use cutting edge for install and had issues with miss measurement and long story short they said they would fix the issue at an additional cost. I guess they need more money $7500.00 isn't enough for them and it took about 2 months to finish read more

This Home Depot did not have what I wanted in stock, but I wasn't expecting much: I was looking for disposable face masks in the middle of a pandemic, at a time when masks were hard to find. So, Home Depot didn't have them in their store, but neither did any place else, so I can't really fault them for that. But they did have a large selection of trash bags! I use these often to pick up trash around my neighborhood, and I am particular to a certain size of trash bag. The trash bag needs to be big enough to fit inside a 5-gallon bucket, but not so big that there's a lot of extra bag hanging out of the bucket. Home Depot has a generic brand of trash bags that fit perfectly inside a 5-gallon bucket that are sturdy and have little flaps to tie the bag. They work great for picking up trash. When I went to check out, there were people there to help, and they were friendly. I was in and out super quick. read more

Reserved a lawn equipment rental. Reservation was confirmed and HD charged my card. Later in the day, they cancelled the reservation and said the item wasn't available. Tried for another day and the same thing happened. HD has held two deposits on my credit card, both reservations were confirmed available, and both were cancelled. I had other supplies and help lined up both times and had to hold off on my project because HD can't get their act together or control their inventory. Awful customer experience. I will rent the equipment from ANY other rental place before I ever try HD again. read more

I have to give a special shout out to "Brian". His customer service was nothing shy of great to say the least. I took a trip to this store because I needed some supplies build a temporary prop using pvc pipe for my daughters' 1st birthday. He took about 15-20 to personally help me cut and measure the pieces. I am grateful for his customer service and willingness to go the extra mile to help a customer. Thanks again Brian, continue to provide great service sir!!! read more

The Home Depot - Materials needed to build prop for pictures - Hardware Stores Near Me - Indianapolis, Indiana

Called asking if they had a particular sealant. I described the container, specified brand, etc. I was told it was in stock. I show up and do not find it on the shelf. I asked a staff member if they could double check as I was told it was in stock. She said she didn't see it on her app but would ask another staff member. I waited a good 15 minutes and nobody showed up to tell me otherwise. I grabbed the sealant that was available and went to check out. I asked for someone to help load it into my car as each container is around 50 lbs and I'm a small woman. I waited around 20 minutes in my car and nobody came out to help me. I ended up loading it into my car myself. 2 stars as my cashier was kind. read more

This location rarely has anything in stock, and the employees often are too hassled to help. I decided I would use their curbside service as to avoid having to drag my kids through during this time. After waiting 20 minutes for my curbside order the employee came out. He made sure to voice his opinion with the fact he didn't think I got enough items for pickup. Not an experience needed again, Lowe's it is. read more

STOP!!! PLEASE READ - don't purchase countertops of any kind from Home Depot. This is regarding poorly installed countertops by Home Depot! I purchased new countertops in September 2022, from Home Depot on Hight School Rd. in Indianapolis and the results are horrifying. The installer (KBR) a sub-contractor hired by Home Depot to come to my home to install the countertops. I was working from home at the time and couldn't completely watch them. When they left, I noticed that they damaged my kitchen wall in two different places and did not bother to inform me. By November 2022, I noticed that the caulking that seals the countertop seam had completely disappeared in some places and is starting to disappear in other places on the countertop. I returned to Home Depot with a videos and pictures of the damage to the wall and the poor install and was informed that Home Depot NO LONGER USE the contractor that installed my countertop. The manager informed me that they would send out a the newly hired sub-contractor the fix the problem. This never happened, even though I returned to the store several times to complain and reached out to the countertop manager to see if I could get the repair scheduled. As of today, 1/3/2023, I still have not been scheduled. My countertops look horrible and unprofessional and my wall is damaged. I can now see that the seams in other parts of the countertop have lost caulking and water is starting to seep in through the cracks. I will NEVER do business with Home Depot again and urge others to go to another countertop installer. My next step is court. read more

Every time I shop here we have issues. Bought a new sink. It was broken and store did not allow returns had to call manufacturer. Rented a trencher that didn't work. Thought it back and took over an hour for manager to see me to get a refund. Will not be back. read more

I walked in sooo excited to purchase my new refrigerator, since I had been contemplating on it for months. I ordered my refrigerator with Alexandra. She was very helpful with my order and deliver, however, I noticed when I got to the car she ordered the wrong item. I immediately went back in and she was able to rectify the issue. I was a little upset because it took up my time but she was not the reason for my 2 stars. Now I love coming to this Home Depot, however, I notice there are a lot of younger adults working here - Great! When there is a customer standing at the station, there should not be as many personal side conversations or even several curse words being thrown out loudly. I couldn't believe the quality of customer service that was being presented while I was standing at the customer service desk. Please work with employees on how to conduct themselves when there are customers at their station. read more

My husband and I ordered a lawn mower for CURBSIDE PICKUP. And waited almost an hour before he went in to just get it himself. Isn't the point of curbside pickup is for a team member to bring it out to us? Very disappointed. read more

I am normally a Lowes shopper but since i was closer to Home Depot i decided to stop was looking to see if i had the correct plug for this dryer. After walking around forever because i didnt know where the plugs were and no one in site to help i thought at least at Lowes there is always a worker walking aroubd to ask questions finally i seen a lady who spoke broken english and she lead me right to the plugs although she did not work in that area. I was happy that she took the time to help, she told me to ask Mary who knew more because she worked in the area....however after waiting for someone to become available i found out Mary had left for the day but another young lady who was a manager was very helpful and knowledgeable and i walked out with the correct plug read more

The Home Depot - They have all kind of sales here - Hardware Stores Near Me - Indianapolis, Indiana

Yes, good help is hard to find, but while the store looked abandoned at first and I was standing there with my little shopping list in the lumber department, having not a clue what I was looking at or looking for, I was approached by a gentlemen asking if I needed some help. Yes!!!! All the help in the world. So his name is Forrest and besides being cute, he was so sweet and helpful. Got all my lumber needs off the list, didn't have an 8-foot something so he gave me a 10-foot something for the price of the shorter one, played the guessing game as I was trying to describe what I was looking for that was only listed in measurements, somehow guessed and found exactly what I wanted and cut it to my specs. He tried to find somebody in doors and windows for me, but they were on lunch break, so he ventured into unfamiliar territory and helped me the best he could, then accompanied me to retrieve the remaining items from the list in various departments. And being that stirring a cart with 10-foot thingies on it is not something I do on a regular basis and apparently I suck at it, he took over the driving. But then again, maybe he just didn't want me to destroy the store. Either way he went above and beyond in every way. The cashier was very friendly also and got me checked out quickly. She also managed to get Harvey to run and help me load my vehicle. He was also really nice and helpful. We had to get a bit creative trying to fit all my new treasures into my vehicle, but some how he stuffed it all in there. In short, my experience was great once I found the right guys. read more

I have tried to use this store several times but every time if I don't know exactly what I need and how to install or use it I might as well stay home. You have to search for a store employee and it never fails that the employee I find doesn't work in the department that I need help in. I am sure when this store hires requirements are to be completely incompetent. read more

Knew better to come here . Waited over 20 minutes before anyone walked over . We were prepared to buy a washer and dryer but when the girl with the attitude walked over and asked what we needed we showed her the add for the set we wanted she immediately said if you want that price you better order online because we won't match our own stores pricing (take in mind there was only 45$ difference per item) I will gladly spend 1600.00 at Lowe's since Home Depot doesn't want the business read more

This Home Depot has the worst customer service. The items are usually opened or has been returned and then put back on the shelf. And the store is usually hard to navigate through also since customer care is nonexistent things take quite a bit longer. I would recommend a different Home Depot location as this one always fails to meet any kind of expectation. Do not go here. In spite of our holiday spirit this location will not even honor an online price for equipment they sale. ...Again I would not visit this location. read more

It's 2020, update your hours on Google. I own a small business with 15 employees and I can do it. I drove 15 minutes to a sign on the door about it being closed due to new hours, as did 20 other people in the 2 minutes I was here. Value your customers time. read more

Nice Home Depot. This location does have a Penske truck rental and tool rental here. Staff were very friendly and easy to find things here. Parking lot is massive so no issues read more

I love big box stores so I find myself browsing my favorites stores when time permits. Part of that also revolves around my need to get in and out quickly when I'm physically buried knee deep into a project. Home Depot has a nice paint department and I use Behr paint often. The basic face lift of most rooms can be easily accomplished here and the staff is very helpful. I've purchased flooring from Home Depot and been very happy with my selection. If you're into DIY projects you'll find a nice selection of woods, trims, and tools. The associates will cut your trim or wood to size. Also they offer do it yourself classes on Saturday which are nice. The staff is generally knowledgeable and friendly once you find them. I do find myself looking for an associate often at Home Depot. I do appreciate the variety of items I find at Home Depot but I always do comparison shopping with other big box stores. Home Depot often wins on dry wall and building materials. read more

I stopped in here quickly as online homedepot.com said they had 11 of a gardening item I'd been not having luck finding. I couldn't find it anywhere - there wasn't even an empty space on the shelf with the price tag identifying that it should have been there. I had to ask some employees nearby for help. They figured out where the overflow merchandise should be but, no luck! They were helpful but the incorrect online information lead me on a wild goose chase. read more

So, first let me start off by saying I have found a thorn in my ass that was more helpful than the service I received here. Second, I am truly not a karen, I have worked in customer service my whole life-but the trauma I received from the service at this store is truly enough to make me wish my father hadn't left me and he was there to show me how to install a gas range and he was an alcoholic who chose meth over me. That being said, I was belittled when I asked a very simple question ( sexist much?? I'm suprised the worker didn't ask me if i knew the difference between a gas stove and an electric). He then went on to bash Lowe's for a very uncomfortable amount of time. I hope he gets the therapy he needs during the home improvement store wrestling match this year. until then, I will just stick to menards. read more

I stop here often for items needed for my home. I'm always greeted by friendly staff when I first enter. The employees are always asking if I need any help finding anything. They're great about pointing me in the right direction for the items I'm trying to locate. I always find more than I originally came in for because they usually have good deals on every day household items. Everything is pretty easy to find within the departments, and items that I wanted have always been in stock. It's my go to hardware store, and all of my experiences there have been good. read more

Their floor service are terrible. I been up there 13 different times because they messed up my order. First they sold me commercial carpet instead of residential and told me it was residential. Had to take that back. They also measured my rooms 3x but lost one measurement. They claim that they have professional people doing the work but it's a third part company with no sign on their beat up vane which has old carpet mixed with new so you might get fleas or bed bugs because they don't wrap the carpet. They also got my contact information wrong also. After many trips to the store they finally installed carpet but mixed up the rooms even after they were told which rooms to do. Complained to management and said they won't do anything that it's my fault that they installed the wrong rooms. Maybe if you get real contractors who speak and understand English maybe they would get it right. Will never use their services again read more

"Time is the mausoleum of all hope & desire." Yes, William Faulkner, I concentrated on saving time and sold my soul to Home Depot when I heard their ad of "paint in half the time" for their exclusive primer-and-paint-in-one. In the end, it's not saving me time. To begin with... we had to drive 11 miles in the opposite direction of everything to get to you Home Depot. That's already time in the red. Then, I had to walk 11 miles once inside your doors to get to the paint section. I could've given you many more stars in this review if I were to consider a fellow shopper / painter extraordinaire. He gave me the low down on this new paint of yours and the fact that you can't just paint one coat of it over even white. (Update: he was right.) The guy was crazy nice and informative... and showed me the way to put the right / cheap primer down first and then go with probably 2 coats of this primer-paint. At any rate... I'm not including him in my review because he the paint angel isn't paid by Home Depot. I could say it'll would've been nice if Home Depot was inside 465 and near our home... yet I'm really glad they're all out of our way because who wants a Home Depot smack in the city? If I would've listened to the guy at Fusek's in the first place, and not Time, I would've never gone. Now. I. know! read more

Terrible staffing and customer service. If you're going to lock up the tools, you should probably keep someone in the vicinity to help customers. Instead, even after asking for help at customer service, I still had to wait. Absolutely ridiculous! read more

They are very helpful and pleasant every time we come here. I love this location! The location off of Michigan Rd in Carmel always give us problems. I will no longer go to the Carmel location due to the bad customer service......the store manager included. read more

Worst appliance delivery service ever. After they didn't show up to deliver our range on Friday, I called them first thing Saturday morning. They barely offered a pathetic apology & wanted to reschedule us for the following Friday -- AFTER Thanksgiving! I bought and paid for the range over two weeks ago, waited for delivery, they didn't show up, & now they wanted to schedule delivery another week out? That would make it ONE MONTH from order and paying to actual receiving my range. I insisted that wouldn't work since we have people coming for Thanksgiving & would like to cook. Her apology kept starting with "well, with the holidays..." Finally I said "look, you are screwing up my holidays, so stop using them as an excuse for a lack of service!" They refused to deliver sooner since the schedule 'was already set' despite it being their fault for not showing up for my first delivery date. Finally, got sick of hearing excuses and making no headway, so I insisted they cancel the order. Of course, they can't process a return for at least 5 business days -- seriously?!?!! End result: We are still fighting to get a refund processed from Home Depot & picked the EXACT same model range from Menards for $50 cheaper! read more

I visit my local Home Depot at least twice a week. I'm at the point where I recognize most of the employees faces. But they don't recognize me. That's the beauty of a big box establishment:informed anonymity. Here are some tidbits about HD -the paint section is awesome for a deal. I got a $40 gallon of Behr paint for $5! I've also seen garage floor epoxy kits as well as deck staining systems deeply discounted. -The service is better than Lowes(Michigan Road) . Not better than Ace but waaaaaay better than Lowes. -The rental center should only be used in emergency situations....go to a pro rental place for better prices and equipment. Ive rented a carpet cleaner before and it did the job but the rental terms were outrageous....or maybe stupid is a better descriptor. -their tool selection is solid but you won't find higher end products like Festool. -I once saw the manager of HD embarrassingly dancing to Mariah Carey's dance hit Emotions.....in the lumber section. -Im all for people working any job they can find but I just dont get the need for a greeter....it kinda starts my shopping experience on a stale note. read more

My patio door ordering and install went off to a rough start but the team eventually pulled through for me after I raised hell via email and to the operator that kept having to answer my call because the millworks desk didn't pick up. Long story short, patio door is in, doggy door is in. I'm happy and the mutt is happy. read more

Not that a huge Company would even do anything about this, but this Home Depot location is terrible. Today a specific Home Depot employee showed me that even though you use the words please and thank you, doesn't necessarily mean you're being polite or nice. I have been to this location many times and still have yet to receive actual help from someone that cares about their customer's experience. If you need actual assistance with something go somewhere else. Very disappointed. read more

It's a Home Depot. Nothing fancy. You've seen one you've seen them all. Bare concrete floors. Cavernous aisles. Ask an associate to direct you to what you came for, get in, get out. read more

You know, the staff here rocks. I was in there for over an hour buying random odds and ends as I just moved here. Everyone was super helpful. A plus for customer service read more

I never imagined i'd spend So much time at home improvement store in prior to purchasing my house a year ago this week alone I've been there at least five times twice even in one day. I always find things I need and it's great to help me with my DIY projects around my home read more

Worst Experience I've had in a very long time. This store is not safe, and not customer friendly. The employees are very uneducated and had problems understanding orders, refused to listen to me, didn't communicate with me as they ran off to check on the order. I stopped in during Covid19. No one, I mean NO ONE was wearing a mask. Employees walking right up to you. No one cared. No respect at all. Four different people gave me four different directions. Even the service person (Carmen) who was there one day, and knew all the details about my order, was completely lost the next morning, and had no clue what to do. The saving grace? Jaydon. He was articulate, knowledgeable, friendly, patient, knew what needed to be done & took care of things as fast as he could and efficiently. read more

Is too much to ask for a company to do their homework before completing an installation? Late arrival AND the installation guys didn't have the right parts to complete the job. So now I'll have to take another day off work to complete the installation and look at a half installed dishwasher for a week? COOL. When I pay for a service, I expect quality work. I won't be purchasing any additional appliances through Home Depot - you've lost this consumers business! read more

Home Depot has gotten better about homogenization of their stores. They still haven't got it down completely because not everything is where you are looking for it. But they are getting better. This store is on the West side of town and I highly recommend if you are coming from downtown to travel down 38th St to hit the international food on the way there. That is something I'm going to do (besides going to Saigon again) as there is a lot of options including Jamaican, Peruvian, Chinese, etc. read more

I purchased a washer and dryer and paid extra to have them installed. When they were delivered, the delivery guy said he couldn't install the washer hoses because there was no connection and I would have to call a plumber. Upon inspection there WAS a connection so I attached the hose myself. When I ran the washer it made noise and I wasn't satisfied. I called to return and was told since I called within 48 hrs it was not a problem. Then I got a call from the hub and they scheduled to pick it up in a few days. THEN I got a call from headquarters stating that I could RETURN the items but they wouldn't refund my money. They would however, SEND ME A $50 GIFT CARD. I was outraged. I asked what company doesn't honor returns. He said that was their policy. I asked why none of their employees I had spoken to told me that. I will NEVER shop at Home Depot again. I would give it negative stars if that were an option read more

I just called this store to talk to customer service. I explained that I had purchased a carpet cleaner from that store and that the rollers were not working. I couldn't find the receipt at the moment and wondered if she could look it up from our home depot card number. Instead of answering my question she comes back with do you have a extended warranty. I tell her we have returned one before because of this problem and she hatefully comes back with " that's not what I asked you". I have never been nor will I ever be talked to by someone who's job is supposed to be customer service for that is the button I chose on my phone. Since when has it been ok for a person who is suppose to help customers have a bad tone and say something so hateful. I can not believe you would hire someone of this character to represent your company. Needless to say I hung up because of the rudeness in her voice. So I will have to call a different store even though this one was right around the corner from our house. I can only hope you fix this quickly before you have no business at this store. read more