Great job on price and quality of product very happy with purchase. Wish I would have bought all…read moreappliances from them.

I have never in my life experienced such a horrible encounter. The delivery guy was very…read moreaggressive, he called me a "c" word and assaulted me- smacked me in my face then held me down so I couldn't react. for your safety stay away from them.

Great service , beautiful store and had items in stock!!!…read more We wanted a smaller 3 pc set for our porch. Several other places told us 6-9 months Here they had a lovely set including cushions ready for delivery within 7 days . Wonderful!! We will be back for a patio set soon. Thank you

TERRIBLE!! STAY AWAY!! Our family purchased an item that they had to order (not one mention of it…read morebeing a custom order). Once we got it home, it was determined the new fireplace wouldn't work for our space and we had to return it. They are charging a 20% restocking fee!!! Never once did they say anything about it being a "custom order/20% restocking fee." I tried to understand why the restocking fee; they said it was to mail the fireplace back. WAIT!!?? It's going to cost them $500 to mail it back to the manufacturer?? I offered to pay the shipping to return it to the manufacturer if that was the issue. They weren't interested in that; they want to collect their $500 "RESTOCKING FEE." We have done a lot of business with this place in the past. In fact, this past Spring, we purchased a large chimenea that is already cracked straight up the middle. It's ready for the trash. This place sure has gone downhill over the last 5 years that we've made purchases with them.

Super dope, mom n pop shop! The sons owner took care of what my wife n I wanted n needed for our…read morehome! For sure, n without a doubt I HIGHLY RECOMMEND this spot for ur next furniture purchase! Say a Jose sent u that way!

A delivery truck was at my apartment making a delivery to another apartment 2 days in a row…read more Instead of parking in the center lot that is empty they squeezed their truck between 2 residents' cars, making a precarious turn between 3 cars to back up into the space. The first day they placed a box on the edge of the truck and it nearly got knocked over twice towards my car, I asked them to be careful to which he simply replied, "uh huh." They park next to me again today, the driver squeezing between my car and the truck carrying an electric drill. I was livid at their incompetence, any professional company will park in the center lot away from cars or just park on the roadway with hazards on... NOT squeeze a 10 ft truck between 2 cars! I called the store obviously upset to which the owner keeps referring to me as "hun", "hun it's a big truck", "hun they gotta park". I asked him to stop calling me "hun" and informed him of the empty area in the center and if they damaged my car I would be filing a police report to which his reply was, "hun that's what insurance is for" and "hun you need to pray" before hanging up. What an absolute crap owner. Maybe if you learned how to be professional your workers would also follow suit. If you want an example of a professional business learn from 1-800-GOT-JUNK, they drive large trucks but park away from cars, even if that means carrying things further away. Or Two Men and a Truck, who happens to be delivering today in a larger truck but isn't blocking or dangerously close to a single car. If their professionalism is a sign of their business I'm sure they are over pricing cheap/damaged furniture.

Brand new frig at a not so new price. Kind and friendly…read morePeople. Will purchase from them again. They were highly recommended and did not fail....

BEST USED APPLIANCE STORE IN INDIANAPOLIS…read more Los Carillos is well stocked with recent appliances! All items are cleaned and refurbished to like new condition, then sold at bargain basement prices with a 60 day guarantee. They have a huge storefront, and the inventory changes often. If you need a washer/dryer/stove/fridge, they have most major household appliances in in Stainless/Black/White. My friend outfitted a recent AirBnB house with a stainless stove/fridge/dishwasher for $1000 delivered. Today, I purchased a nice black/stainless gas stove for $220 + $20 installation & delivery (with a new gas hose). Jose (owner) is awesome and his team is very courteous. PSA: Don't overpay at Home Depot/Lowe's/Best Buy & don't risk getting scammed on Cragislist! There are a number of used appliance stores in the city, many of them are sketchy fences that bait unsuspecting consumers off craigslist. Shop at Los Carillos for all of your appliances!

It was April 17, 2023, at 5:30 a.m., and there was a pounding on the door. When I answered, I was…read moretold there was a fire and we had to leave. A few hours later, a fire had ripped through our condo building. We didn't know it then, but we would be displaced for over two years. As we all started to figure out where to go now that we were homeless, the stories started to come out. We all dealt with the feelings of loss and heartbreak as we put the pieces of our lives back together. My friend and neighbor of ten years told me of her auto accident months earlier that had left her with head trauma and memory loss. During that time, her insurance had lapsed. Her agent of twenty years didn't call, didn't follow up, and her insurance coverage had lapsed. Then the fire. I was sharing this story with Rich Taylor at a community event, and he asked me to call his wife, Lauren. I asked why, and he explained that she was the president of Holder Mattress and their company was all about helping the community that had helped and supported them. I called Lauren and shared the story of my amazing neighbor, the auto accident, the head trauma, the lapsed insurance, and how she had lost all of her possessions. I asked if there was anything Holder Mattress could do to help my friend. She asked me to give her some time to check into a few options and said she would get back to me shortly. True to her word, she reached back out and told me that Holder Mattress would love to provide a free mattress and box spring for my neighbor. I thanked her and told her I would be in touch once we knew when we could go back home, little knowing it would be two and a half years. My friend is fortunate to have many great people in her life who gave her a place to stay while she waited for her home to be rebuilt. We are finally able to go home now, and when I called Lauren, she graciously responded and assured me that Holder Mattress wanted to help. They scheduled a time this past week and delivered the mattress. I love the message they left: "We will call you early next week to confirm a window of time for delivery, so you'll know when to expect them. They will do all set up, and if you'd like, they can haul away any existing mattress you need to dispose of. You'll simply need to open the door and point them in the right direction. I hope you sleep well on the new mattress!" No old mattress to take away, the fire took care of that, but Holder Mattress and their team showed up, and it was a VIP experience for my neighbor. If you love to support local companies who truly care, Holder Mattress is a company worthy of your support and patronage.

I purchased a mattress from Holder Mattress in Carmel, on January 19, 2026. I actually purchased…read moretheir top of the line model spending over $5000. The mattress was delivered on February 19, 2026, and it feels nothing like the mattress I tried in the store. In fact, it is stiff and hard and has already started to cause me back pain. I am writing this review to warn others that you will be better off purchasing your mattress through a major retailor, who will stand behind their product, usually 100 nights, or your money back. Don't get taken in by Holder's folksy story about a local company that custom makes your mattress personally for you. This is actually a business model that allows Holder to not stand behind their product, no refunds, no exchanges without additional fees, because the mattress was custom made. I realize that based on other reviews, some people are happy with their purchase. I am happy for them. I am speaking to the people where the Holder Mattress was not a good fit and the customer is not happy. You have absolutely no recourse! I actually reached out to Holder and was told that I could exchange my mattress for a $500 fee, but since I bought the most expensive mattress, any other mattress I would choose, would be less expensive and they would not refund the difference. I strongly encourage you to learn from my $5000 mistake! Carl L.

My advice is to be absolutely sure this is the correct mattress for you before buying. The return…read morepolicy is VERY PRICY. 25% to exchange, 40% to return + more delivery & pick up charges. We will be keeping this set for the basement I guess due to the extreme high cost to return it.

I want to thank RD for his concern in helping me solve a problem regarding a bed frame I bought…read moreonline from another business that doesn't have a local store. It wouldn't align with a headboard I was keeping. From RD's opening response to my problem, it was obvious his main concern was helping me find a fix for the problem and not just making a sale of another bed frame and also a different headboard. I really appreciated that. I was shown some options but there was no effort to rush me into a purchase. I was urged to go home, measure, and send photos to him showing the areas that were causing problems. At one point I needed to talk to the owner of Long's but definitely not due to RD who was nothing but patient, kind, and helpful. Delivery and set up went smoothly. I believe RD works at the Noblesville location most of the time instead of the Castleton location. It will be worth your time to get him as your sales person.

Other than a couple of struggles (see previous) things turned out. Everything arrived and my…read morebrother is happy with his couch, as I am with my lamp.

The east side store is horrible, I can only imagine that all of their stores are like this. We…read morebought a chair there a few months ago, it broke within weeks and at far all that they've done is to say that they will "expedite" out claim. The store has sent out two techs, both took pictures and at far nothing at all. That was six weeks ago and we've not heard a thing from them. If you want customer service go someplace else. If you want quality products that someone stands behind, go someplace else. If you want to be robbed, then this is the place for you, they will take your money and then offer nothing at all in return.

Just purchased some new dinning chairs and could not be more pleased with the selection and…read morecustomization that's offered! We were able to build exactly what we were looking for. Can not wait for them to come in!

Arrived at 11:15 AM on a Saturday, all ready to get a new dining room table. Posted hours said they…read moreopened at 11 AM, yet all the lights were off and the doors were locked. Just kidding, no table for us!