Cole and his sales staff were very helpful and patient with us. The delivery crew was…read moreknowledgeable and respectful. A wonderful experience overall, and a wonderful new bed.

I want to recognize Cole. His deep knowledge of the products and genuine care for our needs made…read morefinding the perfect mattress a breeze as well as in our price range. He found us the best deal on the mattress that we loved. Cole's friendly and professional demeanor made the entire experience enjoyable and stress-free. We are now sleeping better than ever and highly recommend Cole for anyone in search of a new mattress. Thank you, Cole, for your exceptional service!

Staff is rude & will rush you. Went in to by a bed for my first time and the workers said they…read moredidn't know I was in there, but... someone spoke to me as I walked in so how did you not know? Also very lazy. Took them almost 40 minutes before we got help. Go early in the day not later in the evening because customer service is poorer as the sun goes down. Also sitting on their ass the whole time and just watching you. Other than that, they have good options to choose from. Service made me upset I spent my money in there.

I just went to this place 7:10 pm, I been ignored for the 3 sales woman. If they do not want to…read moresale, closed the store or if they are expecting a specific customers, just hanging a sign in the front door with what customer will you be serving.

I went to Longs Mattress in Avon today. It was my second trip there. I had been there a few weeks…read moreago, and wanted to go back and check the firmness of a few mattresses again. I had the good fortune to get to deal with Mark Thomas again. Mark is great to work with, very personable and just a great everyday guy. I decided to change my choice and go with a less firm mattress, and I`m glad I went back, I needed to get this right. Mark was great and Longs Mattress seems to be a great locally owned place to do business with. I am very pleased with them so far. It`s nice to have a local place to buy from, and they even make their own mattresses, and I think that`s a great situation too.

I went to this location today to possibly purchase a new mattress. There was only 1 guy working…read moreand he was helping another couple. However, he never even acknowledged me. I waited for 30 minutes while he had small talk with the other couple and never helped me. I wouldn't waste your time. Shop somewhere that wants your business.

Although we did not end of purchasing our bed from this Mattress Firm in Avon, I wanted to express…read morethe high customer service marks I would give the sales guy Mike ("Mike with the Hair" to be clear, for there are a few Mikes at this store). From our brief conversation about product on the phone before visiting to the 15 minutes he spent with me and my parents in the store itself on their showroom floor, Mike really is a great personable sales person. Not pushy, knowledgable about product, enthusiastic about beds and generally upbeat. We felt no pressure during our visit. Be it beds or countertops, he is one of those good guys that has sales in his blood. And although we eventually made the purchase of a bed from the Mattress Firm in Terre Haute, I feel the sale actually started with "Mike with the Hair" in Avon and wanted to give him and this location a shout out for his great customer service and friendly and welcoming attitude.

Love the help and mattress! Thank you Teddy and Mike there was no where that I would prefer to…read morepurchase a Mattress hilarious and cool GIVE THEM A RAISE

I definitely recommend coming here for a mattress, David , was a great help to us and he gave us…read morethe entire run down and helped us secure a bed with an amazing price and we absolutely love the payment plan we got to almost no money down! And we got our bed delivered within hrs of purchasing Come here for your new mattress!

From the owner: A different mattress buying experience. We're focused on You. Your Time. Your Exact Needs. It's All…read moreAbout You. Not Your Old-School Mattress Store By utilizing our national buying power, your local Mattress By Appointment dealer purchases mattress inventory for pennies on the dollar. He or she passes those savings onto YOU. We work on a first come, first serve appointment basis because our customers love our value and it's hard to keep mattresses in stock.

Overall, an excellent experience!…read more Before purchasing our bed, I telephoned Bedder Way with questions, and the customer service was great. My call was answered promptly, the person I spoke with was knowledgeable, patient, and cheerful. There was a delay in the bed's arrival, which left us scrambling a bit because we had broken down and gotten rid of our old bed in anticipation of a timely delivery (no room to get the new one in without the old one out). That said, the delivery folks kept us informed about the progress of our delivery. On the day the bed did arrive, the driver was very kind and careful with the handling and placement of the very large (!) box outside because it was too big to deal with inside our tiny home. It was a challenge opening the box and unpacking the bed parts, which was a decidedly Good Thing. All of the pieces were expertly and very solidly packed using wood and solid/strong styrofoam(?) pieces to prevent any scarring or scratching of any of the components. The directions for putting the bed together and installing it were very detailed and useful -- and my oh my, it is so comfortable - much more so than our former bed even though we used our existing mattress. We sleep on it every night, often closing it during the day to give us more room, plus it keeps the bed nice. I am small and 70 yo and can easily handle taking the bed up and down. There are two slight challenges: one is remembering that the legs at the foot of the bed stick out a bit when the bed is open, so it can be tough on your shins if you aren't mindful; the other is changing the bed -- it's a bit difficult (but, of course, doable) to get the fitted sheet on at the top of the mattress because the enclosure does not leave a lot of room to maneuver; and, caution is needed when one lifts the bottom of the mattress to put on the sheets and tuck in the bedding because the bed frame pops up in an effort to close because there is no weight on it at the moment. The only disappointment was the lights, which are add-on purchases, and not built into the bed itself. The "neck" on one of them isn't sufficiently stiff to hold the lamp in position. That said, it was not enough of an issue to bother Bedder Way about it, and we are managing. :-) [Bedder Way saw our review and sent a new lamp!! Another feather in their cap!] All in all, the Bedder Way Murphy bed was the perfect choice for a senior couple who radically downsized and moved into a tiny 1930 build duplex to be near family and within walking distance to all the necessary amenities (stores, medical offices, public transportation, etc.). We are now considering a Bedder Way side cabinet when we are able to manage it. :-)

We are very happy with the murphy bed. It is great quality and we can see that it will last years…read moreto come. Even though we were a bit intimidated after seeing the large boxes, everything fell into place pretty quickly. The set up was no trouble for 3 adults, the online videos and instructions were very helpful and easy to follow. Thank you for manufacturing such a sturdy and attractive piece of furniture. This compliment is coming from a German, and we are certainly "picky" and expect high quality. You delivered!

Tamaris was our very fine salesman. He helped us find exactly what we were looking for, quick…read moredelivery planned. Sweet Jessica help us with the financials. Tamaris was quick to thank my husband for his 21 years in the Navy.We always appreciate that because it was a sacrific. People that have not been the service, especially young men don't always appreciate the freedom fought for them The furniture store was laid out nicel.

Horrible customer service, horrible store that never returns your calls with no way to even talk…read morewith a live person about a problem with delivery. I thought I had ordered a 3 piece bedroom set, which included bed, dresser, and nightstand. Upon delivery the nightstand was missing. In customer service I kept getting the run around - not in the paperwork - when right on the website it specifically says when you order this set a nightstand is included IN THE PAPERWORK. I never received a paper receipt, the manager said it would be emailed, I never got the email. I was never shown an itemized list, he said it would be emailed, I never got the email. Turns out I did not order the "set" only a bed and dresser separately, no nightstand. The salesman claims I said I didn't want the nightstand so he wrote everything up separately. The only thing I ever stated I did not want was the mirror. Based on the showroom floor and the website I assumed I was ordering the set which INCLUDED the nightstand. This could have been cleared up if I had actually been walked through the order AT THE STORE. When writing up the order the salesman forgot to include the mattress, then the railings, etc. Then he wrote everything up separately, total screw up. Total mass confusion and I in good conscience cannot recommend this store. Steer clear. Should be negative stars!

Doug is the guy to ask for ! He was very professional and provided excellent customer service . He…read morewas also kind enough to explain quality of mattresses, box springs and elevated frames! He wasn't aggressive when it came to selling, he was very accommodating at finding the mattress that we needed. Thanks again! We will be back in the future to buy the bed for our guest-room.

We bought a mattress from this store and after getting home it was late, and I had additional…read morequestions, so I called the store upon it opening the next day. I wasn't happy with their guarantee and answers to my questions so I asked if I could cancel my order. I wasn't to receive my merchandise for several weeks. After a lot of hassle they finally agreed to cancel my order. But they kept claiming they lost a ton of money in my order because it was custom. I ordered 2 XL twin mattresses to be placed on a split king base. These are sold all the time now with split bases and it had only been mere hours since we purchased and the store had been closed. Also, we were "given" a free gift of a quilt, a really "cheap" polyester for a 5 star review. After cancelling the order I'm being charged $80 for that $5 quilt that was to be free. This quilt was never to be part of the purchase. It was to be a gift for posting a good review, which I did. Me, as a customer was not important to them. They ripped me off for that $80. They did not look out for me. I will never again deal with this company again. I should have went with The Purple Mattress which has a 100 night guarantee with full money back. Buyer beware! Also want to say that I felt pressured to buy.