We went to Hone Depot today to buy a stove. We went to the appliance department and looked over the…read morestoves. We had questions, but no employee was to be found. We waited 10 minutes before anyone came into the department. Her duty was to call someone to come help. We left. We went to Best Buy and was greeted when we got to the department. It

Thank You Maria at customer service. It was a pleasure meeting you and also it was a pleasure to…read moreknow that a Home Depot representative had the Customers back. Another reason why I shop here.

I Highly recommend this Home Depot location for all your building needs. Great experience with…read moretheir service and staff. Clean and friendly facility. I hope this helps someone when looking for fair and honest shopping experience. Very helpful with a family atmosphere. I have witnessed great interactions with their the staff and customers.

I don't think I have ever been so mad and upset at the absolute INCOMPETENCE of a business in my…read morewhole life than I was at my September 2026 visit to this tragically terrible Home Depot in Cleveland Heights, OH. I'm gonna keep this complaint short and sweet so I don't have to keep thinking about it but basically, I came in to get a specific drill, listed for $119. Parking lot is full of pot holes, first of all. Not great. Then I couldn't find ANYONE who could unlock the stupid drill case for me for 20 minutes. Anyone I asked said they didn't work in that department or have the key. Then I found someone, said that that drill is online only. Nothing else in the voltage I needed was even close to affordable so the guy then grabbed me a version of it that was $169. Fine, I said. I'll make that work. I bring it up, it rings as $250 bucks, and since that worker ran off to his break, they didn't bother changing or checking the price. Since I needed the drill asap, I bought it. Then it didn't even work! Returned it at a different home depot later that day. Avoid this store! It ruined my day.

I went to Home Depot today to purchase a few things, especially lumber. I was looking for 3/4 inch…read moreplywood to cover up an open section 3by 3 feet leading to the second floor of my garage. I was told that I had to purchase the whole sheet of 4' x 8' feet and I asked the price. I was told $29.47 I placed the pieces on top of the cart, 3 pieces in all as I had to buy the whole sheet. When I got to the cashier, she kept looking under the boards as I had an outdoor mat and Zevo. She told me that the wood was 5 marks and it was $44.00. I told her that I was told that it was $29.47 before it was cut and 5 cuts were free. She called the guy from lumber and he sided with her. She also had me lift the 3 pieces off the cart so that she could scan the mat. The display with the mats was right there at the entrance. I will not be going back there again, as they lost my business.

I hate HomeDepot. I hate HomeDepot.I honestly don't know wp…read morein the Went to garden side so I could get in and out. Decided I needed outdoor mold and mildew remover. Went inside and found a clerk hovering in a corner. Asked for help only to be misdirected and then dumped to fend for myself. So I left. Please train your employees to make eye contact and speak clearly especially when wearing a mask. Also if they don't know where a product is why can't they ask for assistance????? I have never had great service at your store. I will take my business to a small neighborhood hardware s

This is an amazing store with so many great products. There are many different areas to explore,…read morethat you could get lost in. It is very clean and easy to walk through. Allow yourself several hours to see everything. Have a large baking, kitchen area which I am interested in. The employees were all very helpful. The prices were comparable to a nice hardware store. I would definitely recommend!!

Lehman's is an incredibly unique and wholesome experience. The product selection is unlike any…read moreother stores. The unique items they have to offer make Lehman's a retailer I love to use for gifting. Customer service has always been excellent, online and in the store. I can't wait to go back! Unique quality goods!!

My wife and I have had an overall positive experience at this Menards, and now that we've been…read morecoming here for a while, we know when to come here and when to go to their competitors. We have found that the pros mostly outweigh the cons. We've saved some money coming here through the years and have almost always found what we've needed for own home repairs and yard maintenance. The store is clean, well organized, and store employees have always been helpful and friendly. I've used the Menards app to see if the store has what I'm looking for and to help me locate items once I've found them. That's very useful. We get a kick out of finding food and drinks there. Couldn't believe we found giardiniera (spicy relish often used on Chicago-style hot dogs) and other items there in a pinch. It's saved us from going to a much busier grocery store. We've rented their pickup truck to bring furniture to our daughter''s new place. That was a good value and rental was a snap. But there are three things that we have found not so great: 1.) Their garden section is hit-or-miss with plants, and sometimes the plants look a bit unhealthy. 2.) I wish product reviews were available on their website and app to help me decide if products I'm considering are good or not. 3.) I think the rebate system is terrible; unless you are spending a lot, sending in a rebate slip to get back 11% on a five dollar item isn't worth the postage stamp, and you aren't always guaranteed that an item has a rebate attached to it-we recently discovered that. Also the 'rebate' is store credit, so not really cash back in your pocket.

I can't understand all the 1-* reviews! this store has everything and usually the prices are lower…read morethan Amazon! my only 'complaint' is the huge size of the store! at 82, the store's size is a challenge!

We came to pick up an order of rocks and gravel that was ordered in 2025 and to get a credit on…read moreanother order. The first person we saw was Ricardo. He greeted us with a friendly smile and was helpful in getting the outdated order reopened. He directed us to the order pickup area, where I was greeted by GiGi, who was so friendly and helpful. Not only did we have an order to pick up, we also had one to cancel. She walked our information to the front desk to get us a refund, while we waited in the car. She came out with our paperwork, including our refund receipt. She then led us to the rock pickup area. There we met Jay. Again a friendly greeting. He loaded our materials and told us to have a nice day. You can be very proud of how these three represented Menards. I work in retail and I know the importance of good customer service.

They have a great selection but it's impossible to find someone to help you! I waited over twenty…read moreminutes in their lawn and garden center for someone to help me with fencing. I understand it's warm and muggy back there so no one wants to be there but someone should be checking it out every now and again in case someone needs help. I finally called the store. Last time I was there I spent over $500 on blinds and shades that they claim to quickly cut for you. I waited close to two hours to get costly blinds and shades that all had one chewed up end. Again, a great selection but horrible customer service!

Ok, I don't know how to rate a Home Depot. I really don't…read more They have a huge selection of everything you need, and don't realize you need. My experience was a typical, "I'll run in to buy this one thing," but ended up shopping around and purchasing a bunch more. So that's just awesome. My biggest concern I guess, is that it's hard to flag down someone to ask where something is. Not impossible, but difficult. Not sure if it's a legitimate complaint because the place is so big. But there it is. I was surprised things were as expensive as they were. Not outrageous at all, but at such a massive scale, one would think the prices would be a bit lower. Overall, yes, I'd go back again. I like their business model. It's a one stop shop that has everything you need and don't need. I guess this is a non-review review. Definitely a place to patronize all day long. Does that help?

Great team and management at this location! I have been to this location many times and have always…read morehad a great experience. A+

How many H.D. Aurora customer service agents does it take to measure your lampshade, and find out…read moreif 1.) they have one in stock or 2.) they can order it for you online? I don't know the answer to this riddle, but I can tell you that three customer service agents is not enough. And 32 minutes is not enough time to figure it out. THEN, they will get another customer service agent who will send you back to the lampshade aisle that STILL has zero lampshades on the shelves. Over and over - it's an infinite loop of incompetence here. So now I am leaving H.D. and I'm heading over to Target to replace my lampshade.

I'm a disabled veteran plant lover who needed larger ceramic pots and more indoor plant soil. I…read morepark in one of those spaces reserved for veterans and went shopping inside. I asked a sales lady to help me with the big ceramic pots and saucers and she dropped shelf stocking to load them onto a cart, suggested plastic liners for under the ceramic saucers, and recommended soil with fertilizer and moisture control built in. She even pushed the cart to checkout, helped the cashier, reminded me of the Home Depot 10% discount for Veterans, then loaded it into my SUV!!! Amazing service, thank you Home Depot!!!!!

Home Depot employees are always welcoming and helpful! Home Depot has a great inventory for all of…read moreyour home repair, landscaping needs, appliances, flooring etc. #SatisfiedCustomer

The kitchen department is in disarray. They consistently take your money while hiring some of the…read moreworst contractors. They are willing to install broken cabinets and countertops, and they rarely follow up with the contractors. One of the contractors, named Ken, is particularly dishonest. He often complains about his manager, Sarah, but then goes back to the store to complain about us. This has been a huge mistake; they have taken my money. I am hiring a lawyer to review my case and ensure that everything is handled correctly.

Big Shout Out to Employee Eliza in Flooring and Blinds:…read more Visited store Sunday, 07 June. She gave exceptional service and went out of her way to accommodate us when we were missing a part from the Blind package. We're from out of town and were visiting our daughter. Wish we could "Copy/Paste" her attitude and apply it everywhere we shop!

Home Depot on W117th in Cleveland has the worst appliance delivery service! Don't buy any appliance…read morethere, you'll be sorry. I paid for removal of the old one and installing the new refrigerator and they left the new one in my driveway and refused to bring it in the house. What's worse is that then the delivery guy was rude to me! Bad experience with Home Depot!