Well the manager at the Grovetown Ace Hardware reached out to my husband to offer a gift card, due…read moreto my minus one star for customer service, especially with the garden center in which was locked and the young male person was if No help with seniors 81yr old pushing a basket back in the store with two big mulch wet heavy bags. We do appreciate the manager contacting us, I didn't post the review to obtain a free $20 gift card but appreciated the gesture from Ace Hardware Manager. Thank You for reaching out and caring regarding your customers! Vivian Albert

When you cannot find that one odd part at HD or Los you probably can find it at Ace Hardware. For…read moreinstance, you would think that the other big box stores would have a faucet supply line for lengths longer than 20 inches, well not the case so headed to Ace Hardware and wouldn't you know..just what I needed a 1/2" FIP to 3/8 braided supply line in a 26 inch in multiple options.

Not refunding expensive grills. Unfortunately, I purchased a…read moreRecteq grill from Ace. Within the first week of using the grill it began to catch on fire due to improper drainage of grease. Or malfunctioning equipment/parts. Either way, I reached out to Ace who informed me that I'd have to get authorization from the manufacturer to start a return. I contacted Recteq immediately. After a month of back and forth with phone calls and emails, they informed me that I would not be able to get a refund for my purchase. Not only is this particular grill faulty, but they're not accepting returns for their product either directly nor through Ace. Disappointing to say the least. Model rt1200bb

A moderately sized store. I found a few items of interest, and no shortage of people willing to…read morehelp me look. In-person retail has waned, but the value of being able to put your hands on something immediately that you need for your place of residence retains some value.

I rarely leave negative reviews, but this experience was disappointing from start to finish…read more We went to this hardware store because we needed a specific part to repair our shower. My boyfriend's father explained exactly what part we needed, but the employee sold us the wrong size. Unfortunately, we didn't realize it was incorrect until we got home and opened the package. Since we needed our shower working, we purchased the correct faucet set from another store that was open on Sunday. My boyfriend then returned to this hardware store with the unused item and the original receipt simply to request a refund. Instead of trying to help or handling the situation professionally, the owner refused the refund and proceeded to use profanity toward my boyfriend. Everyone makes mistakes, and we understand that the wrong item being sold can happen. What was most upsetting was the way we were treated afterward. There is never a good reason to curse at a customer who is calmly trying to resolve an issue. Customer service and professionalism matter just as much as the products a business sells. Based on our experience, we won't be returning and cannot recommend this store.

From the owner: With over 45 years in the business Wall's Harware, Rental Center & Automotive Parts has the…read moreexperience and expertise to deliver quality products & personal customer service that you have come to expect. We pride ourselves on carrying one of the largest selection of hardware & supplies to make your job or next project easier!

Usually have what I want at as reasonable price as any one…read more Very helpful in finding items and cutting to length.

Disappointed with the customer service. Went to purchase some equipment for my home and kept…read moregetting passed around from one sales representative to the next. Doesn't seem like a lot of the workers knew who to direct me to. Wasted good time figured out someone who could help me. Wasn't also too fond of the tone of voice some workers had when I was asking questions; almost seemed as if they were irritated I even asked for help. Equipment, materials, and stockage of its seem same as any other Home Depot. Just had issue with the staff at this location.

I checked online first to get a Freeze Miser valve to keeping outdoor water pipes from freezing…read more The online site stated 44 items were available in location Aisle 29, Bay 001. So I went to the location and it was all shower heads and completely wrong for what I needed. The plumbing station guy was trying to be helpful but said he said the item doesn't exist in the store anywhere. So I went to the customer service station and this girl with an attitude was not helpful at all. I asked about ordering and delivery and delivery is only to the store, not to my residence, "delivery" is to the store, online bait and switch. I will never go back to this Home Depot ever. Giant bad attitude problem at this store. A complete waste of time and left disgusted. Deserves less than one star.

Staff are wonderful but would appreciate ar least one non self service line. Cutting empty to save…read moremoney never works well. As a handicapped individual who cannot lift, my self check out experience was not only exhausting but painful. You need Shannon

I purchased a dryer from Lowe's and paid extra for professional installation, expecting the job to…read morebe done right. Unfortunately, the installers did a poor job: they incorrectly wired the dryer, which caused it to trip the circuit breaker repeatedly. Even worse, they left behind a stripped screw on the terminal block, making it harder for me to correct the issue myself. I had to troubleshoot and fix the wiring myself, which completely defeats the purpose of paying for installation. This was not just inconvenient -- it was potentially dangerous. I expected better from Lowe's contracted service. If you're buying a major appliance and paying for installation, double-check everything before they leave.

I went to Ace today and had a terrible experience. A cashier named Lee Bo was extremely unfriendly…read moreand clearly didn't know what he was doing. I tried to buy four items on sale. He told me to run my card and it would show the sale price at the end. It didn't work. He then got an attitude and did "well it's limit two. You can't buy fourteen." He's highly unprofessional and never apologized. It took 15 minutes to get out. This place is horrible. Lee needs to find a job more suitable to his skills, although I was not able to discern any skills whatsoever.

This used to be my go to store for something not sold at big box stores. Helpful staff and products…read morewere easy to find BUT no one was wearing masks. Associate said everyone laughed at him when he used one. Cashier didn't seem to care when asked. A company that has such disregard for customers health will not receive my business again. Like Share