The best thing this Ace has going for it is the location which is a five star…read more The staff is not very knowledgeable so for that I'd have to give them a three star. But, they also don't try very hard so even though their knowledge is not there (as compared to, for example, the Aloha Ace Hardware) instead of seeking help from other staff in the store or working more to understand the problem, they basically say, "good luck with that". I'm writing this review from multiple experiences so I'm summarizing a bit but, for example: sometimes I come in because I'm doing a DIY project and I need something, let's say landscaping stakes. I'm sort of making this up just to illustrate the point. So I explain this, I want to make my own landscaping stakes. Here's how this would go at the Aloha Ace Hardware: Helpful hardware wo/man: "Ok, so you want something to stick in the ground so that you can hold things down like drip lines or landscaping cloth?" Me: "Yup, exactly." Helpful hardware wo/man: "OK, let's go over here and look at our wire. How about this, will that work?" Me: "Well, I think it's too small, it won't be strong enough" Helpful hardware wo/man: "Hm, ok, let's look over here. Here's some aluminum flat stock. Could you cut this up and use it like stakes?" Me: "That's a good idea but it looks like it will be too expensive." Helpful hardware wo/man: "Have you considered using wire coat hangers?" Me: "We only have wood and plastic hangers". Helpful hardware wo/man: "You know, I think you can get those on Amazon for something like $15 for 100. Would that work?" Break. Ok, so here's how that whole thing would work (theoretically, again, I'm just summarizing many different experiences, this particular one is made up) at the 25th ave store: 25TH Ave hardware wo/man: "We don't sell landscaping stakes." Me: "Oh, ok, do you sell anything like them?" 25TH Ave hardware wo/man: "Like camping stakes? No, we don't sell any camping gear." Me: "No, I mean, do you sell something I could use to make these things?" 25TH Ave hardware wo/man: "What are you looking for?" Break. In reality, I don't think this is a staff problem it's a management problem. Here, there is not your typical Ace mentality of "tell me your problem, I WILL help you" it's more like: "Tell me what you want and I'll tell you what aisle to look for it." I want this store to be successful but unfortunately, it's sort of a last resort for me and when I go it's fully with the expectation that I'm in this not so big warehouse store, on my own. Sometimes, I feel like I'm better off in a huge warehouse store, on my own, since there at least I have more options to look through. Overall, I would really give this store a two star but that's such a poor score and I want to help the store survive so I'm going to game the system and give it a three star.

Best and most personable service. I love the positive attitude in the store and got great service…read moreat the key station. Clerk was getting ready to go on break and immediately another clerk stepped in. I was looking for another product and he walked me over to the area instead of pointing to the aisle. Thank you for a wonderful experience.

Suburban Ace Hardware is located on 185th just north of TV Highway. The parking lot is small and a…read morebit inconvenient if you're heading south when you leave. This store carries all the typical items found at hardware stores including paint, plumbing and electrical merchandise in addition to lawn and garden. With a few exceptions, the employees are all knowledgeable and welcoming. There are two downsides to shopping here. The prices are a bit higher than their competitors and they have somewhat limited hours of operation, closing early and only open 12-5 on Sunday. But overall it's a nice local store.

Everyone here is knowledgeable, kind, helpful and always happy to step up. You won't find this kind…read moreof service the the other big box stores. Thank you for keeping customer service alive!

John is amazing! He was at the door when we came in and he was able to lead us directly to the item…read morewe were looking for with very little description. He was friendly and very personable.

We have gone to this store since 1997. The owners are fantastic people. They run a very good…read morebusiness and serve a critical need for our community. They are very upright people. I probably go here 3 to 4 times a week for the projects that I'm working on. It is rare that they don't have the little Gidget or ditz all that I'm looking for. High mark all around.

Rae and her associates give me outstanding service every time. I have a lot of the Stihl battery…read morepowered tools and love talking Stihl with them! The Stihl prices are the same everywhere. They usually have what I need, but if not, they order it and it comes right away, no waiting for days or weeks. I haven't needed the hardware side of the store much, but it seems well stocked.

This is an old school wood floor kind of place. The tools are laid out next to the register so…read moredon't forget to check the backside. They have some lawn and garden power stuff in the back. I usually get pretty lucky and find something that will work in the little store. Staff is real friendly. Easy parking on street in front or next to building.

I broke my friends sleeping cot and had spent numerous hours trying to fix it myself. I walked into…read morethe Hyland Ace hardware store, had numerous people ask me if I needed help. Neil opened up the cot, figured out the problem, found the hardware needed and fixed it for me in under less than 10 minutes. I only spent $1 on the pieces needed to fix a $300 cot that I no longer have to replace. Thanks Neil!! You are awesome and I will definitely be coming back!!

Bought a personal air conditioning fan . Didn't work outside, so I returned it…read more Friendly and professional staff did the return . Thanks!!!

Johnathan was awesome. He helped me with the door i purchased and he went above and beyond to help…read moreme out to my car. I see him whenever hes working help others as well and always got a good vibe. Hes definately a great employee. Thanks Johnathan!

I needed a new Weed Trimmer. Jonathan was very helpful getting me exactly the one I needed. Always…read morea good experience here.

This store has made my life so hard…read more I bought a front door from them for almost 2000 dollars. They sent someone to measure my front door to have a specific size made. Then they called and told me they had purchased a standard door and asked if they could try and fit it on anyway. I said no, and they acted like it was some crazy inconvenience that I wanted what I paid for. I just got a refund for everything. A few months later I made an online order of 120+ cinder blocks. 24 pieces of rebar and some mortar. I had to come pick up the rebar and mortar, wouldn't deliver, fine. I asked the associate if there were 24 pieces of rebar and he said yes. Got home and there were only 18. 45 of my blocks were delivered from another store. They actually came. The rest of my 80+ blocks I ordered may 19. They said they would come on the 27th. Then the 29th. Then the June 3rd, then June 5th. And now they say I'll get them June 12th. I'm not sure I believe they are coming at all. The store is a half mile away from my home. Totally screwed up the timeline for my construction project. Don't know how I will get it done this summer. This store has cost me money multiple times in the last 3 months and it's driving me crazy

The store is good. The products are good…read more The delivery subcontractor sucks. I ordered stuff and it never arrived. I tried chatting with Lowe's. I tried calling Lowe's main number and then called this local store. No one helped. The AI tools lied to me. The call center lied to me. Local Lowe's apologized, but couldn't fix it. They said that I should call their delivery contractor and ask for my stuff. I called my credit card and disputed the charges instead. This is HORRIBLE customer support.

Great toy store for woodworkers. Has everything from tools to accessories to project ideasread more

They do not always have what I want, but the employees are always very knowledgeable and extremely…read morefriendly. Great store.