Managerial Harassment, Discrimination, and Assault was my experience when I visited…read more ​I am writing this review to detail a shocking and unacceptable pattern of behavior by a store manager (name unknown at this time) that culminated in physical assault. ​On two separate occasions, I was followed, harassed, and aggressively profiled by this individual. ​First Incident (Last Week): I entered the store to look for a planer. I immediately noticed several employees, including the manager, giving me obvious, uncomfortable stares. While I understand I was wearing work clothes and may not have been clean-shaven, this behavior was clearly discriminatory. The manager tracked my movements. When I found the item, it was slightly over budget, and I left it on the shelf and proceeded to leave the store. The manager then followed me all the way to the outside parking area. ​Second Incident (Today): I returned to purchase the planer. Immediately upon entering, all staff stared, and the manager was quickly on my heels. Despite my repeated statement that I did not need assistance, he continued to follow me. I picked up the planer and headed to another section. I then realized I had forgotten my wallet and placed both the planer and another item on a shelf to exit the store and return home. ​As I was leaving the parking lot on my bike, the manager ran out, approached me, and--with a menacingly fake smile--asked if I had found what I needed. After I explained I had forgotten my wallet and had left the items inside, his demeanor instantly turned aggressive. He invaded my personal space and, in an extremely rude and accusatory tone, demanded to know where the planer was and told me I needed to go back inside with him to show him. ​Physical Assault: When I refused this completely inappropriate demand and began to ride away, the manager grabbed my bicycle tire, causing me to fall and bloody my knuckles. He then began yelling for another employee, "Antonio." At this point, I put my safety first and immediately left the property. ​Conclusion: This manager is an aggressive and discriminatory individual who profiled me based on my appearance, harassed me over two days, and ultimately committed physical assault. I am not a thief and have never been treated with such disrespect at any place of business. ​I am currently seeking medical attention for my injuries and have already initiated contact with my family's legal counsel. I demand a full investigation, the manager's immediate termination, and contact from an owner or corporate representative regarding this violent and discriminatory incident. You will be hearing from my lawyers shortly

Large selection, awesome helpful employees. Great prices. Always come back for household items.read more

This local hardware store got us through our remodel! The number of times I showed up with a list…read morefrom my husband and someone walked me through every item quickly and with amazing knowledge, it was so helpful. The people are kind, very willing to help, and they really do have everything you need. Love having them in town!

The Neckster was a lifesaver! Went in last week after picking up a Uhaul truck down the street and…read moreneeded to adjust the side mirrors manually with an Allen wrench. Of course we didn't have one luckily this store was located right down the road. It was quite overwhelming driving this huge 10 ft truck but not being able to see everything in sight on the only mirrors reliable in those trucks made it even more unnerving. Thankfully The Neckster (as his tag read) helped us out! He helped us look for the right wrench size (trust me they all looked the same in that pile and seemed like they would all fit)! He even helped adjust the side mirrors for me. I was so thankful for his help. What a tiny piece of metal can do! Made my long out of state drive so much better! Thank you so much. I appreciated your help that day so much! Kindness goes a long way.

Solid food and drinks, and in a fun setting! I love that they don't take themselves too seriously,…read moreso I feel like the place is accessible for us plebeians/heathens, and not too delicate/precious to relax in. If there were kids around, I'm certain they would change the vibe dramatically, and not for the best.

Shoutout to our bartender Jane!!!! She made our day amazing and was super prompt in anything we…read moreneeded. She also provided us some great company and gave us some really great tips on the local area! She recommended our campsite as well! The Retreat! Jane is a special lady and makes place what it is! The food was amazing as well! Overall? 10/10 across the board! Would most definitely return and would most definitely recommend if you ever find yourself in Cannon Beach Oregon!

Rae and her associates give me outstanding service every time. I have a lot of the Stihl battery…read morepowered tools and love talking Stihl with them! The Stihl prices are the same everywhere. They usually have what I need, but if not, they order it and it comes right away, no waiting for days or weeks. I haven't needed the hardware side of the store much, but it seems well stocked.

This is an old school wood floor kind of place. The tools are laid out next to the register so…read moredon't forget to check the backside. They have some lawn and garden power stuff in the back. I usually get pretty lucky and find something that will work in the little store. Staff is real friendly. Easy parking on street in front or next to building.

John is amazing! He was at the door when we came in and he was able to lead us directly to the item…read morewe were looking for with very little description. He was friendly and very personable.

We have gone to this store since 1997. The owners are fantastic people. They run a very good…read morebusiness and serve a critical need for our community. They are very upright people. I probably go here 3 to 4 times a week for the projects that I'm working on. It is rare that they don't have the little Gidget or ditz all that I'm looking for. High mark all around.

Micah and Megan made it possible for me to buy the kitchen faucet at the store instead of online…read more They very kindly went out of their way to make it happen for me. I love supporting our local stores and all the employees are really nice people who are knowledgeable and helpful! I have been telling everyone how wonderful the store employees are. Thank you! Leslee Star

I am now going to make it my intent to always shop at Ace South because I do not get the same good…read moreservice at Ace North. After having a very mishap purchase on Christmas Eve that did not go through and was canceled without my consent online, the manager could do nothing for me, but tell me to go to corporate which did nothing and left me back where I started an item unpurchased after all, I went through to purchase it in the store on Christmas Eve. I am going to go out of my way not to come back here unless it is something small and quick where I don't need help. It's unfortunate because I've come here for years since it's very close to my house and I have bought a lot of my gardening tools, my drill, my lawnmower and various items here to support the store, but they are not supportive of me. So I have chosen to go to Ace South where people are kind and understanding they don't laugh at you for your shortcomings on knowledge about Tools, manuals, or items. I didn't grow up learning to do handyman work. I've had to train myself how to do things. And it would be nice if I went to a store where people respected my learning process. However, I don't get that here. With the exception of one person who is very nice. I can't say too much about the other people. It seems they are very close minded and not open to trying to help someone. I've lived in the community over six years. I think I've earned my right to get that now.

This place has the friendliest hardware store vibe of any hardware store on the planet and I think…read moreI've been to all of them, so I know. If you prefer not to be swallowed by the vast and impersonal big box hardware scene and you prefer incredibly knowledgeable, helpful and plentiful numbers of employees who are standing by at all times to assist you in all of your crazy projects, then this is definitely the hardware store for you.

I went to return a couple paint rollers that left plastic pieces all over my door i was painting…read more The rollers said they were for smooth to semi smooth surface painting. Cory, a manager at Ace proceeded to mansplain to me that ​ I chose the wrong rollers for the job . He was unsympathetic and Unapologetic that I would now have to wait for the paint to dry and sand it down and repaint it. I have been living in West Salem for over 30 years and never dealt with anyone so unprofessional and condescending. He must be related to the owner because he has no customer service skills and doesn't care that I was upset about our interaction. I was buying more rollers when I went there.

Even though there is a state-wide mask mandate this September due to the Delta variant, none of the…read more3 employees were wearing a mask even though they have a (very tiny) sign on the entrance stating masks are a state requirement. When asked, they told a customer that it was up to the customer if they wanted to wear one and that masks don't work.

Always a good place for those random projects around the house. It always surprises me with just…read morehow much they stock. It seems like they have everything! Their staff are always helpful an friendly.

True speakeasy connected to the The Hive…read more This is a hidden gem in Oregon City and of course it should be, being that it's a speakeasy. I ordered a couple cocktails here and both were top notched. The bartender was busy but was still friendly. The vibe here is trendy and definitely a great place to bring a date. The night I came there was a live singer performing.

A group of seven of us (all in late 30s-40s) went to The Hardware Store on Saturday evening at…read moreabout 8 pm. We were visiting family in the area and had two people in our group local to the area who had been there several times in the past. We first went and checked in and were told there was a 10-15 minute wait. The hostess was very kind, took our number and sent us to the upstairs bar to wait for a table. We were greeted by a friendly bartender who took our drink orders (cocktails and wine) and we enjoyed our beverages while chatting by the bar. The restaurant is beautifully decorated with large velvet green booths, all new, updated and well done. The drinks were all great. The downstairs hostess came upstairs to let us know our table was ready, and we paid and went downstairs. So far, we were all really happy with our experience. The prices of the drinks were all around $15-20+ but we were all okay with it given the good service (thus far), high end atmosphere, etc. There were people in there but it was a pretty mellow Saturday evening. We were given a nice large area to sit and thanked the hostess. The waitress came and was clearly a little overwhelmed but took our drink orders. I mentioned a drink my husband had upstairs and asked if I could have it, but was told they had a different menu down here and I needed to order from that menu. I looked it over while the others ordered their drinks, and when she came back to me, I asked if I could go upstairs to order the drink I wanted, and bring it down. She said sure. I put in an order for a couple food items with her, and she left. My brother in law kindly offered to go upstairs and order the drink and was gone for quite a long time. We learned that when he was upstairs, he went to the bar and mentioned I wanted a drink from his bar. The bartender's mood shifted and he said he had 10 drinks ahead of my BIL, and asked him to go downstairs to order. My BIL informed him he was told the downstairs bar didn't have the ingredients, and was sent up here. The bartender was annoyed and asked my BIL to go downstairs for 10 minutes and come back again to order. My BIL replied that he was happy to wait at the bar instead and took a seat. After a long while, the bartender curtly said that my BIL would have to pay for the drink up here, which my BIL of course agreed to. My BIL said it was very uncomfortable and the bartender was being rude (a couple sitting at the bar also mentioned this). We are guessing he was overwhelmed and didn't handle it well. He brought the drink downstairs, no problem. We were all sitting for a while and noticed that my BIL never received the beer he ordered from the waitress downstairs. And after about 45 minutes I asked about the food I had ordered (she hadn't checked in with us at all during that time, and I should mention it was not busy at all - several tables open). The waitress said she forgot to put it in. That was it. No offer to quickly put it in, no offer to comp a drink, no real apology. We asked for the bill and split it between two cards. When we got the receipts and cards back, my husband found they had given both him and his brother (the other payer) copies of my husband's receipt-so he assumed he was double charged. He went to the front to bring this to their attention and explained how he was upset by the poor service throughout the evening. He received a quick response that they had printed the receipt twice (didn't charge twice) and were short staffed that evening. We are all understanding people and my sister in law ran restaurants for years, we all had food service jobs and are sympathetic but really just disappointed in this place. I'm writing this review because the employees there just didn't seem to care about the issues we raised. They had an acoustic artist playing that evening who was phenomenal. If you go there on a different day with different staff, I'm sure you'd have a great time. But for the price and ambiance, we really expected better service.

I would like to publicly thank "Manager-Mike" for helping me today…read more I brought in a corded item to be repaired. The plug-in had detached from the cord, and the little wires were visible. Mike quickly spliced it and reconnected the plug-in. He did not charge me. I was so impressed and thankful! In my 20 years residing in this town, Silverton Ace staff have always gone out of their way to help customers. Thank you, Ace!

I made an account just to publicly thank the great employee who helped me. I believe his name is…read moreLucas he helped me get everything I needed and walked me through how to pay. I'm relatively old, so someone like him is a blessing in this world. I had no idea which light bulb I needed and after two employees said they couldn't help he saved me.