It's a cozy cafe near the end of wod trail. The staff was super friendly and the coffee was good…read more It's well decorated small cafe next to the hardware shelves.

For a long time I supported this place and strongly advocated against shopping at Ace hardware…read more Keep things local at a hardware store that is part of the community. Unfortunately, one smug employee ruined that experience for me, and I'll now be switching my allegiance to Ace. I purchased a small $6 shower accessory. Unfortunately I lost the receipt. The accessory was not what I needed, and I attempted to return it. The employee stated I cannot return without a receipt, even for a store credit (I was going to purchase products worth more than the value of what I was returning). I was disappointed at this response, but I shopped for what I needed anyway. I went to the front, and the employee was helping another customer in an aisle. After helping that customer, she proceeded to another customer in the aisle. Now, I understand one person having to triage, but at that point a simple acknowledgement of me would have been nice. It felt intentional, and it seemed as if the employee was taking satisfaction, acting somewhat smug as she told me she won't accept a return without a receipt. Not sure if this is just one rude employee, or the owner is really this strict about returns on $6 items that are clearly unused, but either way, I seriously doubt I'll be doing business here any more. If you had or have a similar experience, I also encourage you to drop these clowns. (Incidentally, when I purchased the item I would eventually return, I was not asked for my phone number (which they generally use to text receipts, as I'm part of their "customer club" or whatever. So there is actually another mess-up by a different employee that could have accommodated the companies own draconian return policy.) In short, I go to a neighborhood spot like this for the service. And when I'm treated this way, it defeats the purpose of avoiding much more convenient and likely cheaper options like Ace or Amazon. You are not really selling hardware - you should be trying to offer a superior customer experience--remember that and you will not lose customers like this

I've been to many Ace Hardware's but none as good as this. The customer service was incredible!…read moreParticularly an employee named Gray helped me throughout my entire purchase.

I feel fortunate to have our Ace Hardware store so close by in our town. The guys at the store are…read moreall so willing to help find exactly what you came for. They all know where to find anything. If they can, they walk with you to find what you need. Now, that to me is good service! I have even had them help carry paint to my car. They are a larger store than it appears outside, but not too large to give you that special hometown feel service. Some items may be a bit higher, but for the convenience, and to save on gas, I will say their prices are fair. They have greenhouses outside that I have purchased beautiful flowers from. They have an extremely large paint department where you can find any supplies you might need. They carry Benjamin Moore paint and will tint it with spot on accuracy. Craig, one of the owners, is a locksmith. Long before key fobs, I had to use his services. It was after hours, but he was there quickly. He charged a reasonable price, and worked quickly. The truck is painted nicely with the Ace logo, his shirt also id'd him as an Ace representative which I consider very professional. I have nothing but nice things to say about this store that I have utilized since I moved to Thurmont in the 80's. It has only gotten better!

I really, really hate shopping at big box hardware stores. I love looking for reason to visit…read moresmaller, locally owned ones. Ace is a great place for me, and I always come here before Thanksgiving each year. Why? One word: Resharp. Resharp is an automated machine that puts an amazing edge on virtually any knife - far better than I can do with any of the stones and tools I've accluminated over the years. The service is while-you-wait fast and really inexpensive ($6.99 with a buy 5/get 1 free deal). And while the staff works on my blades I can wander around and find all the many things I completely forgot I needed. (I love hardware stores; my Spousal Unit not so much). Resharp works on almost all non-serrated knives less than 12" long, regardless of how badly beaten up the edge. Great value, great service, yet another reason to avoid going to Lowe's Depot...

Love this store, love the owner and the manager and all the employees!…read moreEveryone is so helpful!

5 stars for Marvin upstairs in the hardware department…read more Each time I visit looking for a solution, part or piece of hardware, Marvin always delivers! The store overall is very well stocked and prices seem reasonable. I'm a fan of Marvin's Hardware...um, I mean Logan Hardware, lol. 5 stars

Extremely expensive. And like another reviewer said not friendly. I don't patronize establishments…read morethat think they only have to be nice to certain customers.

The 5-inch door latch on my 70-year-old house broke. I searched several stores but couldn't find a…read morereplacement. As soon as I entered the store, an employee asked if I needed help. Mr. Al quickly found the exact replacement part I needed. Replacing the latch solved the problem and saved me a lot of money. The staff is knowledgeable, professional, and always provides excellent service and expert advice.

If you value your time at all, then Strosniders will save you money. The staff are almost all very…read morecompetent and helpful. I picked up some cabinet hardware that needed to be exact (threads, length, head) and the gentlemen understood exactly what I needed and where to find it. I was in and out lickety split with EXACTLY what I needed that to this Strosniders staffer. He said he has owned his own handyman renovation business for 30+ years in TN and FL. He was great and I was grateful to have his help and save me time. Going to Takoma or Silver Spring Ace, or Home Depot because they are closer or to save a buck 250, but spend hundreds of dollars in my time, with uncertain results, would be a colossal waste.

I needed a lock for a locker and came to this business. It was my first time here. I was able to…read morefind a parking space - quite a few spots were available at the time of my visit. Once inside, I was able to find the aisle I needed to be in - each aisle had a sign showing some of the items within that aisle. Once I viewed the locks they had, which were many choices, I finally settled on one and went to pay at the register. There was a customer already in line, but since I only had 1 item, they allowed me to purchase my item ahead of their purchase. So nice. After getting the item, I noticed the package might be a bit difficult to open and asked the employee if there was something to use to open it and without hesitation, they opened it for me, which I certainly appreciated. Overall, I got what I needed and great service was provided.

Do NOT let them mix paint for you. I needed a quart of Benjamin Moore paint for a small repair and…read morebrought in the old paint can with the mixing codes. When I applied the paint to the wall, instead of being China White, a standard color, it showed up as being very yellow. I went back to the store and was told that because they had to mix the base to create the standard correct color, they would have to charge me again. Bottom line, I went to another Benjamin Moore paint shop and they mixed the paint perfectly. Poorly maintained or dirty equipment might have been the cause. Howard

This store hands down is professional and has the best customer service I ever experienced…read more Everyone is always so nice and calls someone I the back to load your car before asking. Thank you to everyone at Ace and Will for all the heavy lifting

Excellent customer service. We were particularly impressed with the gentleman who delivered our…read morepurchase and helped us get it properly installed. He went the extra mile to make certain it was working correctly. He was very knowledgeable and professional.

Excellent service…read more Good selection Senior discount Nice to have an alternative to corporate hardware

This is a really cute local hardware store. They're a bit small so they don't have absolutely…read moreeverything a large chain store like Home Depot would but it's always nice to shop local and the staff is really friendly and happy to help.