Same issue as person above from Round Rock Location. I just picked up my car from the Round Rock Store today, they had me drop off my car around the last of Nov 2013, they told me that I would need a new motor and offered to add the cost of repairs to the note, 3 months later, they are telling me we need 1000 down to get into another car, because the cost of the repairs of the motor would make the 10 year old car top heavy, so I filled out the application, went next door for some food came back and magically my car appeared with no keys and I was denied another vehicle, after having to come up with another $500 for another deposit, we waited for the keys and left the shop with the car on empty,***update now that Kris has his own lot in Cedar Park, things are back to normal, if anyone remembers how Kris took care of you on South Lamar, he has his own lot in Cedar Park, Kris Auto Sales, I was able to get a good car from him when I was down and out, I needed transportation, he worked with me till we got the down payment taken care of then we started making payments, free oil change, give em another shot if you need a good car***updated 01/20/2015**** read more