David was very professional and helped got me taken care of the same day I got a rock chip…read more Couldn't recommend these guys enough.

Jordan came to fix my brothers window and did a fantastic job he went above and beyond and was very…read moreknowledgeable definitely deserves a raise we are very pleased with the results of his hard work

We had a large chip in our windshield and he took us right away. Second time we've been here. He…read moredoes an excellent job and he's very pleasant!!

I wanted to come on here and highly recommend Classic City Auto Glass for windshield repair or…read morereplacement. The owner is very friendly and knowledgeable and his prices knock most competitors out of the park! Classic City Auto Glass has earned my loyalty for any future needs. I'm proud to support small local businesses like his. Definitely TOP CHOICE!

Amazing place! I dropped my car off, they took me back home, a couple hours later I went and picked…read moreup my car that had its brand new windshield! Looked great! Im impressed with their service all around. From my initial call to set up the appt to getting my car fixed! Very nice people to work with. Fantastic service! I will come back if I ever have to! Their business is very valuable in my eyes!

Alas, my annual rock-hits-my-windshield-on-the-freeway has come around again and this time it was a…read morebig one. I started with filing a claim with my insurance but their usual contractor didn't have any appointments for the next two weeks. I started looking on yelp for glass repair shops and Bill was the first one who replied and, in my opinion, the best one! I had another shop who replied but was only doing windshield replacements, and finally a third shop replied the day AFTER Bill fixed my windshield. Bill was extremely professional and skilled. He came out to service my windshield in just a couple days from my initial quote. He was on time, remained courteous, and worked quickly. After he was done, the rock chip was almost invisible. Great work. He also came prepared with the invoice for my insurance! A seamless transaction. Definitely keeping Bill in my phone book for next year!

Brought my car here last week and I have 0 complaints. Price seemed fair in my opinion, front desk…read morelady was super nice and my car was done in about 90 mins. Highly recommend

Dear Safelite Customer Service Team,…read more I am writing to formally document a highly disappointing experience I had with your West Olympia, Washington location and your corporate office. After a rock damaged both my windshield and the vehicle frame, I coordinated a repair involving a local dent specialist and your West Olympia branch. I worked with April to schedule a specific two-step process for 5/1/26: your technician was to remove the glass at 10:00 AM, allow the dent repair to take place, and return later that day to install the new windshield. I was explicitly told by April that payment would be required when the technician called on his way back for the final installation. The service I received was unacceptable for the following reasons: - Scheduling and Professionalism: The technician called me early, expressed frustration with his schedule, and arrived significantly later than the 11:00 AM time he game me. - Communication Failures: Despite having my contact information, the technician mistakenly believed I was a dealership. Later, he left the site without performing the work, claiming to the shop that payment was needed upfront--a direct contradiction to what was agreed upon with April. I was never called to provide payment, which I would have gladly done over the phone to avoid delays. - Lack of Accountability: When I attempted to resolve this, the local shop refused to let me speak with a manager. When I contacted the corporate office, I received no explanation, no apology, and no assistance. They just let me know someone should be in touch. I have not been contacted by anyone regarding this. This total lack of customer service, from the local technician to headquarters, is deeply concerning. Because Safelite chose to cease communication rather than resolve a problem of its own making, I cannot recommend your services to others. I am sharing this feedback in the hope that you will address these systemic failures in communication and professional conduct so this does not happen to others. Thanks

Great service! Got in right away and fixed my window no issues, quote came in under other shops in…read morethe area.

Great experience, took care of two rock chips when I only realized I had one. Even vacuumed out…read morethe front of my car! Was embarrassed about that but very appreciated!

Fixed my windshield and it looks great now. Had one issue but they fixed it for free.read more

Date Visited: Monday, June 16, 2018 Had the awesome fortune…read moreof having a rock chip on the drive back to Portland from Port Angeles. It was over 90 degrees and I was not about to let it spread, so the husband started calling to places around Olympia as we were nearing the city. The first quote was for a place in Chehalis that had no website and 0 reviews. $80. The second place had good reviews. They couldn't fit us in. We called Jesse and he said come on in. $40. Sold! It's a nice little shop just off the freeway (101 or 5, I can't remember). Jesse was helping another customer but got to us as quick as he could. Came out to check out the chip and immediately had his co-worker bring my car to the back to cool down. Jesse explained the process and what we could do to maintain the repair. He said it would take at least 25 minutes because the glass was hot and had to cool down. We were offered cold bottled water. We chilled out on the big sofa. It was a crappy situation to be there, but it turned out to just be a nice detour. The crack was fixed and you can hardly tell it's there. No sun shade for this window's future! Great service and really friendly folks there...a winning combo. Thank you, Jesse!!

I had my windshield replaced by this company. A few months later the top molding strip began…read morebending backward. I scheduled a warranty appointment and they attempted a repair. Only a few days after that, while driving on the freeway, the entire piece flew off. A side molding strip also started bending the wrong way. A technician came to my house to try again and was completely stumped. He openly admitted that even their quality control manager didn't know how to fix it properly. They then asked us to bring the vehicle to their shop for a better look. Once my wife arrived, they suddenly decided the warranty no longer applied because of a rock chip (whose timing is unclear) and refused to cover the work. We were left driving without any molding strip at the top of the windshield -- a clear safety and quality failure after they already admitted they didn't know what they were doing. They won't spend the money to replace a roughly $100 molding piece, yet they expect customers to trust them with a critical safety component of the vehicle. I strongly recommend looking elsewhere. There are plenty of local shops that do better work, stand behind their repairs, and cost less. This experience showed a complete lack of accountability and competence not to mention they're a United Kingdom based company. Save your money and support a local company that actually knows how to do the job, will fix their mistakes, and your money stays here in the community.

BAIT AND SWITCH: I had to work with Safelite due to my insurance for a window chip. I had two and…read moretold them. Since I have a high deductible and would literally have to pay for the whole thing myself if it cracked, told them, without question, that if they felt they couldn't do it without causing an actual crack, NOT to do it. They insisted they could and told me that this is something they do a lot and 1 in a million go wrong after looking at the tiny pencil sized chip and they would make it right if they did. I should have known something was off when initially I couldn't even get him to get out of the chair to confirm until he had my insurance information...? In other words, this was a SCAM. Then he put the most junior guy on it and well, you guessed it. They broke my windshield. Then told me I just need to pay my 1000$ deductible and they would fix it... as if we never spoke! Complete Bait and Switch. I tried to call customer service, even went to talk with the Supervisor. It was pointless. I have a 1000$ bill to fix a broken windshield now due to this business. I even went to the BBB for some help here and other then their rating being negatively affected (which by the Stars here you can see, makes no difference to them), you take your chances, but better with ANY other window repair quality service, because this isn't it. I shared this with my Corp as well as I lead a network here in the State of a few thousand employees and its the least I could do as well as this review. I hope it helps someone else avoid this experience.

We have used Capital Collision twice. They do excellent work, communicate wee, and coordinate…read moreseamlessly with both our insurance company (USAA) and also with the rental car company. I highly recommend.

So professional and helpful. My car looks great. They even detailed the inside. I highly recommend!read more

I first used Airport Glass back in the late 90's. Had my windshield replaced with them. They were…read moreable to order & install my windshield in one day. I dropped my car off with them in the morning & picked it up that evening. They had the best prices, the most courteous service and fast! The next time they replaced my porch screen for my back porch. This was done same day & was cheaper than buying one new anywhere else. Then in 2007 my husband had a windshield replaced in his older Honda. Again, they had the best price & fast friendly service. I had the owner fix a ding in the windshield that happened later that year & he did it right when I pulled in because he had time. My mom also used these guys for some remodel work around her home in Scott Lake. I will always use Airport Glass. I have never had one single issue. My mom was so happy with the work they did and once again they had the best price & high quality work. I love to use local businesses that are family owned and operated. They are also on the web, just Google Airport Glass Olympia WA. They do work all over the state. Very happy

We had Airport Glass install a fence at our new home a few months after moving in. While we should…read morehave inspected the entire fence upon completion, we were distracted by the chaos of unpacking and the installers seemed competent at the time. Recently, while replacing warped pickets, I noticed several issues: - Craftsmanship: The posts are not all plumb, leading to pickets being cut at slight angles. - Top Rail: A top rail near our gate was never fully attached to the fence post. - Leaning Post: The fence post next to our gate with the unattached rail has a slight lean, with angled pickets used to compensate. This is evidence they knew the rail was not attached. I contacted them one time when we were still under warranty about the warped pickets and what fence stain was used, but despite being promised a callback, I never heard back.

Look no further for an honest and excellent window replacement company…read more This is the second time I have used them in 14 months and as before they were incredibly prompt, still competitively priced and did an outstanding job of getting a large floor to ceiling broken picture window out and replacing it. There was no mess for me to clean up. They came out for the estimate immediately and were on time. They were on time for the replacement, too.

Justin came out to estimate the repair. His crew installed the new part the next week. Great…read moreservice and reasonable cost.