DO NOT USE! Mover: Happy Wheels Moving - https://happywheelsmoving.com/contact/ Broker: Frontier Solution Group - https://frontiermovingsolutions.com/about/ Here are the issues: 1. Did not delivered all on the same day. 60% on promised date and 40% 2 weeks later 2. The quote estimate was $3200. The final price was $6400. I could not refused the new price because I have to vacate the house I sold on that same day. 3. I still missing 4 boxes of stuff. 4. There is no way to make a claim. When asked they sent us a third party internet link to make a claim. The site would not accept our claim due to lack of information 5. The broker washed their hands after the stuff we picked up. If you don't know. All moves started with a Broker - unless you contacted a mover directly. When talking to brokers they will lie to you and say they have their own people. Most brokers do not do the move themselves and outsource to other movers. read more

I want to share the extremely frustrating and disappointing experience we had with Interstate Moving & Relocation Group Inc. and the broker companies they used--Happy Wheels Moving Inc., Coast to Coast Express Inc., and VNS Auto Transport Inc. Our experience with all of these companies was deeply unsatisfactory. Our first shipment, which was picked up in Charlotte, NC on July 11, 2024, was scheduled to be delivered to Blaine, WA by August 1, 2024. The second shipment was expected by August 7, 2024. However, Happy Wheels Moving Inc. mishandled both shipments, which were delivered more than a month late--on September 6 and September 17, 2024, respectively. Shockingly, our belongings were kept in storage for nearly a month, despite the fact that I never requested storage. I had intentionally split our move into two shipments because it was essential to receive the first one by August 1 to help us settle into our new home. That plan was completely disrupted by the delays. To make matters worse, our personal items were packed with complete disregard for care or quality. I have photos that show the condition of our belongings upon arrival--damaged lampshades, a mattress folded in half (yes, folded), and an electric bike delivered with a jammed front wheel. We had to spend $272 to get the bike fixed at a local store. The bike technician confirmed that it was due to poor handling during the move--another out-of-pocket cost for us. I submitted a damage and loss claim totaling $935.57, which included missing items and extensive damage. Interstate informed me that Happy Wheels is responsible for the delivery and any related compensation. While I was told by a manager in August that I'd be eligible for compensation (at $30 per day for delayed delivery), they now claim that since I received $109.36 for damages, I'm not entitled to anything further. They also dismissed my claim about a missing art supply shelf, saying I should have reported it at the time of delivery. However, industry protocol allows several months to report damage or missing items, as long as it's within 9 months--so their reasoning is unacceptable. Several emails have been sent to Interstate and Happy Wheels requesting for compensation for the delayed delivery. Despite repeated follow-ups, Happy Wheels has yet to respond. All of this caused significant stress for me and my family--not only due to the long delays but also the lack of care, accountability, and communication from the companies involved. I firmly believe that Interstate Moving & Relocation Group Inc. should be held fully responsible. I contracted with them directly, and they chose the brokers. They must take accountability for their partners' failures and ensure customers receive the service they were promised. I hope this matter is taken seriously. I am requesting proper compensation for the delivery delays, damages, missing items, and the undue stress caused by this move. No one else should have to go through such an ordeal. Supriya Sethunathan read more

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The business model of this company is to scam their customers. Same experience as other reviews posted here: Company we hired decided to subcontract them. Two Russian guys who speak no English showed up 5 hours late in a rented truck, demanding twice the money that was agreed with Interstate Moving and Relocation, which is the company that we hired. No adequate equipment, no professional skills, no moral compass. They packed with HATRED, throwing things on the boxes, refusing to unassemble furniture or pack properly, just terrible. They took 3 weeks to deliver my furniture. They destroyed our furniture, including a Chinese Antique, and there were lot's of broken items, damaged art and frames. Their insurance company is so bad, and they make things so difficult, that we decided not to file. Customer service just stops answering calls. The level of impunity is disgusting. read more

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Sam and Tim loaded our house in Charleston and delivered to Colorado. They went above and beyond to make sure our items were protected and did a great job all around. I would strongly recommend Happy Wheels to anyone who needs moving services. The pricing was reasonable considering the quality of the service they provided! read more

Do not use this moving company!!! I read the reviews and thought my furniture and belongings were in good hands. I moved to the beach from Charlotte and had to put my things in storage. They destroyed my solid oak pedestal table that I've owned for over 35 years that was in perfect condition, broke the siderail for my king size bed, broke dishes because the movers were just dropping boxes marked fragile when they got to my new house. Every time I told them something went into the upstairs, they complained and had a bad attitude. After they left, they hounded me for a tip. They didn't get one. It was so bad that I just wanted them to leave. read more

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BEWARE! After consulting with three different moving companies and receiving exorbitant quotes, I contacted Interstate Moving Relocation Group based in Florida to assist me with a move from New Jersey to South Carolina.  The rate they quoted was for a 'shared load' option (I do not recommend going this route). While Interstate's rate was also high, it was less than the others so I decided to sign with them. Interstate hurriedly went over the paperwork with me, glossing over the fine print of the insurance options. The sales person stated most people elect the popular general insurance option, which means any damages incurred to your belongings are reimbursed based on weight. The other, less popular option which cost an extra $1000, provides for actual replacement cost of any damaged item. Given the cost of the move itself, I agreed to purchase the standard insurance plan after having been assured that their movers are very professional and have been doing it for a long time. I found out ON MOVING DAY that Interstate subcontracted the job out to a moving company known as Happy Wheels Movers located in North Carolina. Happy Wheels packed up an EMPTY trailer with all of my items, some of which were family treasures handed down through generations. One of these was a 6'x9', 250lb antique mirror, which they wrapped in a blanket with duct tape. I thought nothing of it.  All three employees had to handle this mirror and load it into the truck due to its weight. Another piece was an antique chest. As stated above, the trailer they brought to my house was completely empty, so all of my things were first on in this shared load scenario. Great right? Nope! By the time everything was offloaded to my home in South Carolina, my antique mirror was shattered, the antique chest had a leg broken off, and my new Amish-handmade kitchen chair was in shambles. It was only then that I was made aware my items were moved from one trailer to another during the period in which Happy Wheels was in possession of my belongings. And to boot, they were not even transferred by the same three employees who packed everything in the first place. More hands in the mix. CLAIMS PROCESS: Enter another subcontracted party. This process was a complete and utter joke. After many phone calls, submitting pictures, providing estimates, and in the case of the broken chair with an actual invoice, I was offered a measly of $78 for replacement of all three items they had ruined. Yes, you read this correctly. These items were worth several thousand dollars in all. I was sooo disgusted and insulted, I couldn't in good conscience accept the settlement proposal. I spoke with management of both Happy Wheels and Interstate. They refused to change their settlement offer. Clearly their reputation means little to them. I hope no one else has to go through this. You've been warned. After consulting with three different moving companies and receiving exorbitant quotes, I contacted Interstate Moving Relocation Group based in Florida to assist me with a move from New Jersey to Sout I found out ON MOVING DAY that Interstate subcontracted the job out to a moving company known as Happy Wheels Movers located in North Carolina. Happy Wheels packed up an EMPTY trailer with all of my items, some of which were family treasures handed down through generations. One of these was a 6'x9', 250lb antique mirror, which they wrapped in a blanket with duct tape. I thought nothing of it.  All three employees had to handle this mirror and load it into the truck due to its weight. Another piece was an antique chest. As stated above, the trailer they brought to my house was completely empty, so all of my things were first on in this shared load scenario. Great right? Nope! By the time everything was offloaded to my home in South Carolina, my antique mirror was shattered, the antique chest had a leg broken off, and my new Amish-handmade kitchen chair was in shambles. It was only then that I was made aware my items were moved from one trailer to another during the period in which Happy Wheels was in possession of my belongings. And to boot, they were not even transferred by the same three employees who packed everything in the first place. More hands in the mix. CLAIMS PROCESS: Enter another subcontracted party. This process was a complete and utter joke. After many phone calls, submitting pictures, providing estimates, and in the case of the broken chair with an actual invoice, I was offered a measly of $78 for replacement of all three items they had ruined. Yes, you read this correctly. These items were worth several thousand dollars in all. I was sooo disgusted and insulted, I couldn't in good conscience accept the settlement proposal. I spoke with management of both Happy Wheels and Interstate. They refused to change their settlement offer. Clearly their reputation means little to them. I hope no one else has to go through this. read more

Happy Wheels Moving made my move so easy! They were on time, super careful with my furniture, and the team was friendly and professional. Everything arrived in perfect condition. Highly recommend them for a stress-free move! read more

International Van Lines subcontracted my move from St. Louis to New Hampshire to Happy Wheels Moving in Charlotte, NC without notice. Happy Wheels showed up a day late at 5 pm to pack a 3 bedroom house with 2 employees who spoke Russian and 4 guys they hired off the street. They had inadequate packing materials, struggled to assemble packing boxes, boxed fragile items without padding and couldn't provide an inventory at the end of the pick up. Packing required a second day due to the incompetence of the team and 4 new day workers showed up on Day 2 with similar lack of skills. Day 2 didn't end until midnight because they ran out of space on the truck and had to unpack and reload. No one was in charge and my calls and texts to IVL and Happy Wheels went unanswered. Pick-up was on June 24 and delivery wasn't made until July 11. In the interim, Happy Wheels unloaded everything (again) to a non-temperature controlled storage unit and claimed for 10 days that they were doing a new inventory. The delivery was made with only 2 guys even though they promised there would be 4 and as a result, delivery required a second day. The delivery was a disaster! An antique side table was delivered with 2 legs snapped off, a drop leaf table had a broken leg, 2 mirrors had cracked frames, a console table was completed crushed and delivered as a pile of wood wrapped in a packing pad. Lamp shades were crushed, dented or torn due to unskilled packing. I have communicated with Happy Wheels customer service for the past 2 months and have received promises of a $500 credit for the inferior packing services but no check has been provided and they are no longer responding. It was all lip service. The charge for this move was over $15,000. I have also filed a complaint with the Better Business Bureau. Avoid Happy Wheels Moving at all costs. They are unprofessional, unskilled, uncaring and will make your move a nightmare! Mark Hubbert read more

2 guys who could not speak English showed up from Charlotte,NC In a painted-over Penske truck. One guy did all the work for a 2 hr job that took 4.5 hours. They arrived with cheap packing tape and NO tools-asking me to go borrow from the neighbors. Nope! Used some of my personal boxes and packing paper to wrap wall pictures. Rude, unprofessional and my gut feeling told me it was a sketchy job,although I read reviews. Said I could leave things in drawers-during consult, but made me empty and pack 4 additional dressers. Filled the truck -telling me I may have to pay extra if it was more than 3/4 full! Had the audacity to upcharge me $1500 for unexplained costs. I took photos and videos to share. Tried to get in touch with the manager or owners for 5 days -wondering about my furniture and the charges...no respons!! Furniture did not arrive the following day, as asked, but 5 days later! They literally stood at their truck demanding MORE cash at 7 PM to unload my furniture. That is EXTORTION! Unbelievable experience! It takes a lot to upset me, and this was truly a bad decision to use this company who was subcontracted from the original company I called -New Leaf Moving. Won't be using them ever again, either. I will definitely warn others. Charlene & Mark Ellison read more

I paid $400.00 to guarantee a specific date and window of time. They were 3 hours late for the pickup. I showed the guys where the previous movers parked for my delivery 4 years ago, which was 63 ft from my home. This space was wide open, but they chose to park on the other side of the building and charged me $100 due to the distance. They charged me a $68 processing fee for using a credit card. This fee was eventually credited to my delivery fee. I asked the guys not to remove the legs to my antique table, which I use as a TV stand. They didn't listen to me and the legs were lost in the move and cannot be replaced. Now, the nightmare begins with the drop off. Please note that pictures and text messages from the delivery guy were sent to Rebecca with the Happy Wheels Moving Company's Customer Service DPT. She and I were in contact from the initial call to delivery until October 3rd when she told me there would be no compensation for me due to the horrible service I received. 9-21-22, I received a text from a man who said his name is Tony, he is my mover and will be staying with me on 9-23-22. This freaked me out, so I called the number and a man answered and said he was also Russian and was using a translation app. What he meant to say was that he would be in the area on the 23rd. He then told me he would reach out on the 22nd or 23rd with a delivery date. Tony also stated he would not take Zelle as payment, just cash and I needed large bills. Tony sent another text telling me he would arrive on Saturday morning 9-23-22. I took off work for that day, only to wake up to another text stating he was stuck in a rock slide outside of Portland. There was no rock slide in the entire state of Oregon. He did the same thing on the 24th. He said he would for sure arrive the morning of Monday, 9-25-22, which he did. I explained there should have been the $68 adjustment due to the overcharge of the processing fee at the pickup. He became agitated, folded his arms and said if I didn't have the amount on his paperwork, I wouldn't get my stuff. I showed him the messages from Rebecca, but he argued with me, took my phone from me and took a picture of Rebecca's text and sent it to his boss, only to find out that I was correct. Since the paperwork is about 20 pages thick, there was no visible verbiage on the top copy and Tony said we would review my inventory before he left, which never happened. When he finished unloading, he looked at me and said that he doesn't clean up after himself and that clean-up is my responsibility. He said you clean up! He left quite a bit of tape and plastic just thrown throughout my home and outside. Tony left without reviewing inventory, right away, I realized a box which included pictures of my grandparents and great grandparents was missing. I called him and he said, not his problem, his truck was empty, & said call customer service. Rebecca gave me the numbers that were associated with my move, and I determined that I was missing 10 boxes. I have insurance and there is liability payment, but I was treated with disrespect and anger by the mover and am very upset with the lack of customer support I received from Happy Wheels Moving. I will be sharing my experience and be contacting the BBB. I've moved over 20 times in my lifetime and this one by far was the worst one EVER. I truly believe that if I weren't a 55-year-old single woman, the delivery man may have been a bit more respectful, but he pulled the dominate man card and treated me like crap from our first conversation until he just ran out on me without reviewing the inventory. When Rebecca sent her last text to me, it included a link to apply for the liability for the loss. No empathy, just a link and a note that Happy Wheels Moving would not be offering me any sort of restitution. She knows that I need a legible copy of my pick-up and delivery paperwork and mine are just colored sheets of paper. BEWARE of Happy Wheels Moving! read more