I can't speak for everyone else's experience with Happy by Chocolate but I can speak honestly about my own and hopefully others will benefit. I am not one to gush over a business unless it meets my family's high standards. Being vegan can make it a challenge for a chocolate connoisseur. I've extensively looked for that manna from heaven vegan chocolate experience and there are a few vegan chocolate businesses I've been a loyal customer of for decades that really know chocolate. Yet, I've never really found that perfect vegan toffee...until now. I am so impressed by Happy by Chocolate's customer service and attention to detail that I couldn't believe their toffee would exceed the experience I had even before tasting their product. Before the order arrived, I received friendly, informative emails from the owner that showed she cared more about her customers than anything else. I am happy to say their vegan toffee compliments their exemplary customer service. Having had a Welsh grandma who really knew toffee (of the non-vegan variety), I can say she would have LOVED this toffee, without ever considering whether or not it was vegan. This is the perfect Christmas treat but I suspect, now that I've found Happy by Chocolate, I will be a year around customer. Excellent, awesome service and product...you've hit a home run!!!! Now, the question remains as to whether or not the toffee will last until Christmas or whether I'll have to order more (considering how much my other family members love this toffee, it won't last long)!! I can't speak to how they treat repeat customers (though I suspect I will be able to soon) but I can say first impressions are stellar for this business with a heart and passion for (vegan) chocolate. I'd give them more stars if I could, and I've NEVER said that about any other business before, though many have come close. read more