God forbid you want paper bags, instead of plastic. I did not even see that they had the option, (as they didn't ask if I had a preference) until I was almost all checked out. I asked them to switch to paper, and the bagger starts just putting the plastic bags right into the paper bags, sort of defeating the purpose of using paper. Now I didn't have very many items, about 14 total, maybe 4 bags max. The cashier and the bagger both sigh, as if this is the biggest inconvenience in the world for them. Then they just start dumping my groceries upside down into the paper bags. A carton of milk, upside down, and then a 5 lb bag of sugar right on top of that. Tomatoes, on the bottom, squished next to bananas. So I ask for my items and some extra bags, and say I'll just do it myself, since they obviously are both completely incompetent at the one job that they have. They both continue to give me even MORE attitude, and mutter "WOW!", not even under their breath, but within earshot, to add insult to my injury. Um, well excuse me. Because of poor weather, I start to re-bag my items while near the exit door. A manager type person comes up, asks if I'm ok, and I'm frustrated at the experience, that should have been a pretty simple transaction, so I say no, but let him know that I will be fine. Then he asks for my number and name, saying he will call and follow up with me. Now I have no idea what kind of follow up that could be, but then the bagger comes up and gives me items I bought that they never even placed in my bag! Good thing I was still standing there! And then, there NEVER was a follow up, so I would really like to know why they bothered to write down my name and number! Seems like that was just for show! Extremely disappointed, maybe if he'd have given me a coupon, or something, or rectified the situation right there at that moment, or even done nothing at all, I would not be writing this scathing review. But the fact I was LIED to, is very upsetting, I regret giving this person my information, as there was no point in it! Don't give awful customer service, and then LIE to the customer! Really wish that Hannaford's had better service, as it's a decent grocery store, but because of the horrific customer service I received, I had to come to Yelp to give them one star. Two thumbs down, Hannaford's of Taunton, you need to do better. All I wanted was paper bags, not plastic, that really should not be that big of a deal. I feel especially violated, to be asked for my personal information and given empty promises of a follow up that never happened. Honestly, I was not expecting much, but, would like to know what happened of my name and number, that is not something I just want to be floating around. Very, very, poor customer service. A simple "paper or plastic?", at the beginning of my checkout and none of this would have ever happened. Maybe you need to train your employees to start asking that, instead of assuming everyone wants plastic, when you carry both options. Thank you for your time to read this review. -cs read more
