Called to get a quote on picking up a new dishwasher, removing and installing a new dishwasher. $423.88. They were very fast in offering a quote and talk me through the quote and scheduling. They arrived early which was GREAT. They got everything hooked up (ish), but couldn't actually finish installing the dishwasher because said I needed floor tile trimmed to fit the dish washer under. The water wasn't turned back on before they left. When I turned water back on under the sink. The line wasn't connected all the way and water sprayed EVERYWHERE. So, I moved the dishwasher that was partially under the counter, and unhooked the water supply and then re-hooked everything back up, and then turned the water back on. Seems to be working. Still have to finish the installation that I paid $423.88 for... Bummed it isn't fully installed, wished they would have turned the water back on just to make sure water was flowing properly. UPDATE ---- a tile person came ... an additional 100.00. They didn't have to remove tile. They took out a wood piece at the top, which I recommend doing when the H.O.P were here, which they said not to because it would ruin the integrity of the counter. The tile people said that was wrong, just looking under the counter would show what you could and couldn't do and the thin piece could just come out and then go back. So, the tile guy cut the piece, pushed the dishwasher in...about three minutes... I remounted the removed wood piece, and I installed the dishwasher mounts, I can't get the kick plate, but at this point... I don't care. Basically did 40% of the job myself, and that is after I re-hooked up the dishwasher that wasn't connected all the way ( see above). I paid for a entire removal and install, that I was left to complete. Kind of feel like I should get some money back.
Nice guys, but I'm out 423.00, put in an addition 100.00 for a second person to tell me that what needs to happen is what I initially recommended.
Kind of disappointed -- that was a lot of money for a dishwasher install.... That I actually did a lot of the work myself to complete.
Nice guys, but I'm out a chunk of money for.... Basically removal of a dishwasher and electric hookup.
Response from the owner 2 days ago
Mr. Lee, thank you much for the feedback. I am sorry that this one did not go our way. We mentioned before we started that we would not cut the cabinets or the tile and you asked that we move forward knowing that there was a risk that we would not be able to install the dishwasher fully. We apologized for the mistake made in hooking up the water, as we should have checked it before leaving, and offered to come back out and fix that, you refused. We also offered to come back out once the dishwasher was in place to complete the installation per our agreement at no additional charge, but we didn't hear from you again. If you had called to discuss a refund we would have been open to it. Instead you make vulgar gestures at my employee and update your review. We do our best to be responsive, reasonable, and professional when given the chance. Best of luck with your future projects.
response to their lie about my refusal of their service and that I was vulgar.......
In response to Handy on Purpose. I never refused your assistance or return to my home. I called your office to say that water was coming from the back of my washer and I needed you to return. The office representative said they would reach out to have you return and call me back. I waited over an hour and then fix the issue myself. I called back and said I fixed it myself and I did not need you to return. I never argued...I never once was vulgar. As a Deacon at my church, I am greatly hurt that you would even suggest that I was vulgar. I never argued or raised my voice. I called to get an additional referral for a tile person as the one you recommended was surprised that they were recommended. I later called your office and very politely said I found someone to look at the tile. I did not argue, I did not raise my voice, nor was I vulgar. I take great offense to the suggestion. I was cordial to your guys that came to my home. I was cordial to the employees on the phone. If you are interested in offering a refund or partial refund, you certainly have my address. You did say you could come back to push the dishwasher in -- should you need to but the tile people could do it and I could anchor the washer in myself as it was easy to do... you then pointed to the remaining installation items. As for the cabinet and cutting. I only have stated that the solution to finally install my dishwasher by the second professional was what I initially suggested. It is clear to me, based on our response here is to slander to slander your customer. I wish you the best and hope you find great success read more
