Pros: Easy to book, online system for registration was straightforward, facilities are clean &…read morepeaceful. Cons: The biggest con was that my masseuse, who was very sweet and gave an effective massage, started coughing 45 minutes in. She eventually had to excuse herself to leave to go cough more in the restroom. After waiting a while, I got dressed and left. I shared what happened as I was checking out and didn't get a single follow up question, just 'here's what you owe and do you want to leave a gratuity'. It was so awkward. At a minimum my massage should have been adjusted to the 60 minutes I received. I just wanted out of there at that point so paid, tipped my masseuse 20% (I felt bad about how worried she was) and left. I would not return and was disappointed that this was how my Christmas gift / birthday 'relaxation' present went. I was planning on doing the monthly subscription& scheduling a massage for my partner but definitely would not now.

I saw Mila and she was absolutely outstanding. The whole atmosphere is calm, relaxing,and peaceful…read more The front desk staff is friendly, welcoming, and always has a smile and kind word.

Can't remember my masseuse name but she was AMAZING!!! Massaged everything that was hurt, stiff or…read moresore! Didn't talk too much , the room was clean and relaxing. Front desk staff were awesome and explained ...my 3rd time here and it just gets better and better !

Melissa is the best massage therapist I have ever had. She always listens and is always…read moreprofessional.

Let me begin by saying, Rhaiza (spelling?) was phenomenal. She acknowledged all the aches and pains…read moreand then some. She's absolutely thorough and I would recommend her to anyone. Husband had Michelle, he reports the back massage was great but everything else felt rushed. Now how we even got here: Husband bought a Mother's Day gift card which entailed 1.5 hours plus tip and according to the person he purchased with was at a discounted rate for that holiday special. For Father's Day I too wanted to get him a gift card, I specifically asked for the exact same thing he bought, response was "okay but we're not offering a Father's Day discount." I said that I didn't care if it was more, I wanted everything to be the same, the amount of time plus tip and I'd pay extra. As far as I knew all was fine. The thing is they give you this card without any sort of specification, they see the transaction on their end but it's not written in their cute little gift bag they hand you. Well now we're at the point we want to book the couples massage; for whatever reason we were told we were getting a complimentary stone massage, and who are we to argue? At the time of booking we were not told of any additional fees for a couples massage. Only once we got to check out did we learn this. This is also when we learned that the card intended for Father's Day was for an hour and not the hour and a half requested. We proceed to tipping, the first card $20 was deducted with a remainder of $40, I'm asking to add an additional tip for the other card that was wrung up as one hour and was supposedly maxed out. We were told that we would have to charge the tip separately instead of using the gift card...at this point we're ready to leave, this is ridiculous. My husband has his card out ready to charge but as we're waiting for all this to be finalized I see a transaction come through for the $20 tip. We were not asked if we wanted that card used, we were not told that it would be charged right then. All in all, the lack of communication and transparency from this place is borderline robbery. It's very scammy and you will lose customers for it. We had a better transactional experience with Elements massage and were previous members there. We were hoping to give our membership to somewhere closer but if there's constant up charge and lying then there's no way.

every time I go there they greet me and are so courteous I've enjoyed my massages and facials by…read moreeach aesthetician and massage therapist highly recommend

Absolutely loved my experience with Craily! She is so sweet and made the whole experience super…read morecomfortable. She is professional and listens to you. I'm a hairstylist which causes lots of tension in my back but Craily left me feeling brand new! So grateful to have found such an amazing massage therapist. Will 100% be back to see her.

Overall, my experience was just okay. I didn't have time to relax before my appointment because I…read morehad to fill out paperwork and by the time I got to the back, undressed into my robe, and used the restroom - they were calling my name and ready for me. Definitely recommend coming at least 20-25 minutes early if you want to relax before. My facial with Anila was sadly not relaxing. She rushed and was rough when putting products on and off my face. She rushed through each cleansing and exfoliating product. Then, after applying a mask and putting the steamer on my face - she was cleaning up the room - I couldn't hear the relaxing music, only her doing things in the room, which wasn't relaxing at all. Not a good experience. John gave a good massage. He has a great technique and definitely got out some much needed knots. The only thing he didn't do was my arms or feet, which I've always thought was included in massages?? Cons: The relaxing area isn't that big, they were out of hot water and the trash was full with cups. They have one little changing area and one restroom in the women's area. Pros: I did like the hot pads for around your neck and the variety of tea they had.

I received a gift card which I did not use in over a year because of the bad reviews, I finally…read moredecided to give it a try and not let the gift card go to waste. The summary is, I have never been so disappointed. Warning, this would be a long read . First of all, I waited a few minutes at the entrance before someone came out to attend to me. I sat there wondering if I was supposed to ring a bell or something. I showed the lady my GC and told her it was for a 1hr massage, but she did not take it to confirm. I told her I wanted a full body massage and gave consent on the areas of my body that could be touched. She asked where I would like them to focus on and I said my lower back and shoulders, but full body massage all the same. She left the GC on the side table where I sat (right by the entry door) and began to usher me in. I walked back to pick up the GC and asked if she didn't need to check it, she said 'we will do so after' . I had a nice cup of tea while waiting, the masseuse came, also very nice and polite, but long story short, it was the worst massage ever. She went hard on certain areas and on other areas, it was like she barely touched me. She did my shoulders back, arms, very light on my calf and heel of my feet. She NEVER touched the back of my thighs or glutes. She asked me to turn over and also worked some more on my shoulders and neck, still never touched my thighs, legs or feet after I turned. There was a chair beside me which she said she would use at some point so I couldn't keep my clothes there, she never used the chair. Soon after, she said something and before I could ask what she said, she was out of the room. It was so abrupt! I laid there confused for a few seconds and then I realized the session was over. She walked out before I could open my eyes or respond to what she said. It was over! Just like that! Half of my body still not touched. Not even my knees. I let her know I was not aware the session was over as I did not hear what she said before leaving the room. She apologized. The lady at the front desk then took my GC and proceeds to tell me I owed a balance of $80 and some change. Saying I had only $39 on the card. I told her I had no intention of paying anything and only came to use what I was gifted, and she should have checked before I started to avoid any confusion. She was apologetic and kept looking around her computer. I almost got fed up and paid but I asked her to look and see if there was some promo or discount when the GC was sold. Because they did write '1 hr massage' on the card. So why should I pay? Well, I was right. It took her a minute but there was a discount and I did not have to pay anything. She apologized. Ok, that's sorted. She asked if I wanted to leave a tip for my masseuse which I reluctantly agreed to despite the poor service because she was nice. She pulls up a profile on the tip machine thing with the photo and name of an entirely different person, and not my masseuse. I asked 'is this so and so?' and she said yes. Mind you, my masseuse was black, and this was a different black lady. They were the only 2 black women amongst all the photos I saw. So I'm guessing, the front desk lady has trouble differentiating between 2 black women? Fair!. I said 'but the name is different, A massaged me and this name says B. She initially insisted it was the same person then decided to take a closer look and lo and behold, it was someone else. If you can't differentiate their faces, their names too? I would have tipped someone who didn't even come to work that day. She apologized again I was going to let it all go and just never return, but the icing on my Massage Envy cake was that I woke up the next morning unable to lift my right hand. My shoulder felt like it had been replaced with metal. It hurt so bad I could not even touch my face to apply lotion with my right hand. I was in so much pain. Luckily it only lasted 2 days. I would have loved to speak with someone about this because I never like to give any business a bad name, I am a small business owner and I know people make mistakes. But judging from the already existing bad reviews, nothing is being done about it.

So I wish I could review my individual therapist as opposed to just the general location, but here…read moreit goes. I called and booked a same day appointment which was super convenient, and the booking was quick and easy. When I got to the location, the lobby was quiet and relaxing. Angela helped me check in and get the pre-massage paperwork filled out. It was done on a clean well functioning iPad. Angela was friendly and did a great job. She offered me the restroom, water, and anything else I needed. I then went to the relaxation room before the massage. I didn't want to take any pictures due to privacy issues but there were several comfortable chairs and the temperature was perfect for Texas summer heat. The TV had a massage envy promo on loop. This was unfortunately the loss of a star. The promo was five minutes long and when it refreshed it was like a dvd player from 2005. Every time it refreshed it was slightly jarring, and it happened often enough I noticed while waiting. My massage therapist was Kimber, and she came to get me from the waiting room immediately (she did clean the room and change linens/sanitize the table) after finishing with her previous client. She was wearing clean scrubs and fresh gloves when she greeted me. Gloves are new in massages to me, but make sense in the COVID era. She brought me into a clean and comfortable room and explained the process to me. I've had many massages before but it's been a couple of years. There was a panic button built into the massage table which is new to me but made sense to me. Kimber also took a few minutes to go over my specific areas of comfort. I'm not shy personally, but I have very specific areas that get tense. I asked her to do neck, shoulders, and lower legs. She asked for pressure, and I said, "firm as possible". She told me to let her know if it was too firm. Over the next hour she dug in to every single knot and point of tension specifically in the spots I cared about. I was trying to get those knots released and dug into, and she was the best therapist I've ever had. She used her elbows and focused on what I needed. I felt awful asking her to do something so physical at the end of her already seven hour shift, but she was phenomenal. I've had surgery on both shoulders and have a lot of tension and scar tissue from that. She was able to loosen and relax both shoulders without ever causing me any pain other than the pain of getting knots ground out. I cannot stress how great Kimber did for what I asked for, I've never had a therapist be that specific. All in all my experience here was excellent. Massage Envy is a chain and that always means certain things. I can only speak to my individual experience with my specific therapist and administrator. Angela was great and Kimber was AMAZING. I highly recommend this location to anyone!

This feels like a lower tier version of every other Woodhouse I've been to. It's in a strip mall…read morewith tiny rooms that feel like you're walking through a converted commercial space instead of a luxury spa. The quiet room is why I love Woodhouse, but this one has no champagne, no blankets, no lounges or couches and feels like you're sitting in old baroque dining chairs. The bathroom doesn't have the usual amenities and the changing space is tiny. If you've frequented other Woodhouse spa locations then your expectation, like mine, is likely for a higher end spa experience. The staff was attentive and kind. The service (deep tissue massage) was good, but not great. I'll try another location next time.

My husband bought me a gift card and I used the remaining balance to get an 80 minute hot stone…read moremassage. My masseuse was Sonya and she did a great job. I arrived about 25 minutes early so I could sit in the relaxation room with a glass of wine. It's such a nice place. The massage was great. I hadn't had a massage in a while so it was needed! She was very cognizant of the temperature of the hot stones & made sure the pressure was acceptable- both were perfect. The front desk girl was super sweet and helpful. I love this place. A gift card is a great Christmas gift idea, for sure.

I had a massage today by a gentleman that has the most firm touch…read more The staff at the receptionist desk were all friendly. The location was nice and clean Overall it was pleasant experience

My wife attempted to cancel her membership for a month but received run around when trying to…read morecancel it. She mad multiple calls and spoke to people at the front desk that they would send over the forms to cancel and never did. So she kept calling back and was advised a manager had to send it to her, the manager CHANTAL BROWN refused to call in a timely manner and when she did my wife was unable to answer as at work and when she would return calls the manager was never there or had left early. I had to call for my wife when she was at work and CHANTAL BROWN was rude and accusatory in the way she asked why she was canceling. Due to CHANTAL BROWNS lack of diligence with customer service we'll now get another monthly charge. Do not sign up for a membership with them

Preva is a wonderful masseuse, really enjoy the experience stand & Stone. I had to shift my…read moreappointment and was well taken care of despite.

Great service! Would come back! Recommend for massage and facial! Also recommend Julie and Debraread more