I received a gift card which I did not use in over a year because of the bad reviews, I finally…read moredecided to give it a try and not let the gift card go to waste. The summary is, I have never been so disappointed. Warning, this would be a long read . First of all, I waited a few minutes at the entrance before someone came out to attend to me. I sat there wondering if I was supposed to ring a bell or something. I showed the lady my GC and told her it was for a 1hr massage, but she did not take it to confirm. I told her I wanted a full body massage and gave consent on the areas of my body that could be touched. She asked where I would like them to focus on and I said my lower back and shoulders, but full body massage all the same. She left the GC on the side table where I sat (right by the entry door) and began to usher me in. I walked back to pick up the GC and asked if she didn't need to check it, she said 'we will do so after' . I had a nice cup of tea while waiting, the masseuse came, also very nice and polite, but long story short, it was the worst massage ever. She went hard on certain areas and on other areas, it was like she barely touched me. She did my shoulders back, arms, very light on my calf and heel of my feet. She NEVER touched the back of my thighs or glutes. She asked me to turn over and also worked some more on my shoulders and neck, still never touched my thighs, legs or feet after I turned. There was a chair beside me which she said she would use at some point so I couldn't keep my clothes there, she never used the chair. Soon after, she said something and before I could ask what she said, she was out of the room. It was so abrupt! I laid there confused for a few seconds and then I realized the session was over. She walked out before I could open my eyes or respond to what she said. It was over! Just like that! Half of my body still not touched. Not even my knees. I let her know I was not aware the session was over as I did not hear what she said before leaving the room. She apologized. The lady at the front desk then took my GC and proceeds to tell me I owed a balance of $80 and some change. Saying I had only $39 on the card. I told her I had no intention of paying anything and only came to use what I was gifted, and she should have checked before I started to avoid any confusion. She was apologetic and kept looking around her computer. I almost got fed up and paid but I asked her to look and see if there was some promo or discount when the GC was sold. Because they did write '1 hr massage' on the card. So why should I pay? Well, I was right. It took her a minute but there was a discount and I did not have to pay anything. She apologized. Ok, that's sorted. She asked if I wanted to leave a tip for my masseuse which I reluctantly agreed to despite the poor service because she was nice. She pulls up a profile on the tip machine thing with the photo and name of an entirely different person, and not my masseuse. I asked 'is this so and so?' and she said yes. Mind you, my masseuse was black, and this was a different black lady. They were the only 2 black women amongst all the photos I saw. So I'm guessing, the front desk lady has trouble differentiating between 2 black women? Fair!. I said 'but the name is different, A massaged me and this name says B. She initially insisted it was the same person then decided to take a closer look and lo and behold, it was someone else. If you can't differentiate their faces, their names too? I would have tipped someone who didn't even come to work that day. She apologized again I was going to let it all go and just never return, but the icing on my Massage Envy cake was that I woke up the next morning unable to lift my right hand. My shoulder felt like it had been replaced with metal. It hurt so bad I could not even touch my face to apply lotion with my right hand. I was in so much pain. Luckily it only lasted 2 days. I would have loved to speak with someone about this because I never like to give any business a bad name, I am a small business owner and I know people make mistakes. But judging from the already existing bad reviews, nothing is being done about it.

So I wish I could review my individual therapist as opposed to just the general location, but here…read moreit goes. I called and booked a same day appointment which was super convenient, and the booking was quick and easy. When I got to the location, the lobby was quiet and relaxing. Angela helped me check in and get the pre-massage paperwork filled out. It was done on a clean well functioning iPad. Angela was friendly and did a great job. She offered me the restroom, water, and anything else I needed. I then went to the relaxation room before the massage. I didn't want to take any pictures due to privacy issues but there were several comfortable chairs and the temperature was perfect for Texas summer heat. The TV had a massage envy promo on loop. This was unfortunately the loss of a star. The promo was five minutes long and when it refreshed it was like a dvd player from 2005. Every time it refreshed it was slightly jarring, and it happened often enough I noticed while waiting. My massage therapist was Kimber, and she came to get me from the waiting room immediately (she did clean the room and change linens/sanitize the table) after finishing with her previous client. She was wearing clean scrubs and fresh gloves when she greeted me. Gloves are new in massages to me, but make sense in the COVID era. She brought me into a clean and comfortable room and explained the process to me. I've had many massages before but it's been a couple of years. There was a panic button built into the massage table which is new to me but made sense to me. Kimber also took a few minutes to go over my specific areas of comfort. I'm not shy personally, but I have very specific areas that get tense. I asked her to do neck, shoulders, and lower legs. She asked for pressure, and I said, "firm as possible". She told me to let her know if it was too firm. Over the next hour she dug in to every single knot and point of tension specifically in the spots I cared about. I was trying to get those knots released and dug into, and she was the best therapist I've ever had. She used her elbows and focused on what I needed. I felt awful asking her to do something so physical at the end of her already seven hour shift, but she was phenomenal. I've had surgery on both shoulders and have a lot of tension and scar tissue from that. She was able to loosen and relax both shoulders without ever causing me any pain other than the pain of getting knots ground out. I cannot stress how great Kimber did for what I asked for, I've never had a therapist be that specific. All in all my experience here was excellent. Massage Envy is a chain and that always means certain things. I can only speak to my individual experience with my specific therapist and administrator. Angela was great and Kimber was AMAZING. I highly recommend this location to anyone!

Can't remember my masseuse name but she was AMAZING!!! Massaged everything that was hurt, stiff or…read moresore! Didn't talk too much , the room was clean and relaxing. Front desk staff were awesome and explained ...my 3rd time here and it just gets better and better !

Melissa is the best massage therapist I have ever had. She always listens and is always…read moreprofessional.

This is hands down the best Thai massage establishment in Katy. It is clean, serene and the…read moremasseuses are knowledgeable and I feel better every time. I suggest the combination Thai massage. It's lil assisted yoga, chiropractor and massage all in one. Making appointments, check out and check is is a breeze!

Absolutely the best place to come to for a Prenatal massage! Melissa is AMAZING. I never knew I had…read moreso much tightness and knots in every part of my body until I met Melissa. She is blessed with the best hands ever! Melissa is extremely caring especially when it comes to the overall comfort of laying down, she helps you roll over & adjust the pillows under your pregnant belly knowing it can be difficult to adjust being pregnant. Overall experience of the spa itself is also amazing. It is very peaceful, quiet & relaxing. You get a welcome when you walk in with slippers and they take your shoes. The beds in the rooms itself are dark and relaxing with heated beds! They do wipe you down after there done massaging which I love so you dont have to be oily and greasy all day when your out and about lol. My husband has gotten the traditional Thai massage when they walk on your back & he loves it (he has a very muscular build). Definitely worth stopping by here if your pregnant or not you wont regret it!

The first time was questionable, but the second and following. WOW!! Your experience truly depends…read moreon your massage therapist and oh my gosh. Keisha rocks my world. The best massage therapist I have ever had. I have tried reflexology everywhere, massage envy, etc and I have never had someone take better care of me. She does an outstanding job and literally has healing hands. It's nice to actually have someone ask what's hurting and explain why there is tension here or there and change their approach based on what hurts or what is tight. I wish I could go every month!!

This place is amazing and relaxing. My massage person was very professional and knows exactly what…read moreshe's doing.

I had a 90 minute facial with Brandy this past week and it was fantastic! Very relaxing and my…read moreskin looked and felt great afterward. Will definitely return!

Excellent hidrafacial I got today by the best, Stacey! My skin glows, super hydrated, always get…read morecomplements about my skin. I've been getting microderm and facials at this place for years now and love the staff. Super friendly and always greet me with a smile. I highly recommend Stacey!

The BEST massage on this side of Houston!!! I would go weekly if I could! I have never had a…read moremassage that truly helped my body feel better and heal.

Ashley has been doing my hair for years!!! She is amazing. Very punctual and reliable as are all…read morethe ladies here. Check them out for all your hair and skin needs!!

"My husband and I had a wonderful experience at the KT Wellness Spa. The heated massage beds and…read moresoothing lavender oil made the experience incredibly relaxing. Mimi was professional and attentive, and she really took her time. The peaceful atmosphere helped us both unwind completely. We left feeling refreshed and recharged--highly recommend!

Had an awesome time here! Super chill vibe, great service, and the price was just right. Definitely…read morecoming back!

My oh my. I'm grateful for this place and how conveniently close it is to where I live. We came…read morehere for a couples massage ( 60 minutes ) and it was the most relaxing, detailed and pleasant massage I've ever gotten. They offer a lot of different services which we will be taken full advantage of in the future. They are located in Katy, TX and I highly recommend y'all check it out. Even if you have to take a trip out this way, I promise it's worth it. The establishment is spotless, very well decorated and the staff are all super attentive, sweet and very welcoming. I would give this place more stars if I could. Do yourselves a favor and come check them out. You can find more of their services on their website. This was a perfect way to end the year and it will become a self care routine for both my better half and myself.

I can't say enough wonderful things about my experience at La Moon Day Spa! From the moment I…read morewalked in, I felt peaceful and welcomed. Special shoutout to Napacha, the facialist--she is truly one-of-a-kind. Unlike so many places that provide cookie-cutter facials, Napacha took the time to listen to my concerns, assess my skin, and customized every step of the treatment just for me. She's gentle, extremely detail-oriented, and checked in with me regularly to make sure I was comfortable. The spa itself is spotless and beautifully designed, with little touches that made the whole visit feel special and relaxing. My skin looked and felt fantastic afterwards, and Napacha gave me helpful tips for keeping it healthy between visits. If you're looking for a new favorite spa that genuinely cares about you as an individual, La Moon Day Spa--and especially Napacha--are not to be missed. Can't wait to come back!