I was in Phoenix for business this past week and stayed at the Hotel Highland and I've gotta say it was really nice. I don't travel much and can't really compare hotels, but my experience was enjoyable. The hot breakfast everyday was great. The pool and jacuzi more than relaxing and for a modestly priced place, the rooms were quite swanky! read more

Good boutique hotel with nice amenities. Clean and contemporary I'd definitely stay here again!

My first time staying at a Hampton Inn. I was pleasantly surprised. Stayed at this location two nights. The staff were extremely friendly and helpful. I was informed of all their amenities upon arrival which included free breakfast, wifi, heated pool, and shuttle service. I called in advance and was able to check in a little earlier due to some schedule changes that occurred. With "no" becoming the norm in the various hotels that I have stayed at for the past few years, it was a nice to hear yes for a change. Their lobby and other areas were always clean, neat, and well stocked. I also took advantage of their free shuttle service. They dropped me off at the mall so I could get lunch and they offered to pick me up after as well. I walked back since it was only about 7 mins away. So very convenient location. I would highly recommend staying here and would definitely stay there again. Awesome job to their staff! read more

Hampton Inn Phoenix-Biltmore - Sitting area next to the desk - Hotels Near Me - Phoenix, Arizona

See all

I was late to register for a conference at the AZ Biltmore and could not get a room there, so I found this nice place. The staff was great and the price was right! They have a shuttle service that would take us to the AZ as needed. Very helpful. read more

They advertise they have Digital key check in..but they actually dont . so when you check in you get accused of fraud and have to supply ID and another credit card..Shameful. The manager even came out and started to argue with me. I asked why do you have Digital check in if you don't actually offer it. She said we check because of fraud. I thought this was a Hilton policy?? Maybe the owner should rething his alliance to Hilton if they are going to treat their customers like thieves! read more

pretty rooms LAME staff. the chick at the FD was on her phone texting the entire time i was waiting in the lobby. didn't even ask me why I was there (waiting for my bf to bring luggage). I won't be staying there again. read more

I have mixed feelings about this Hotel. I have been doing business with this hotel for an entire year and at first things were great. Great rate, great service and great value. An excellent renovation has made this a nice swanky boutique hotel. Well, as management has gone through many many many changes within the year, the service has too. The company I work for had a thirty day conference which included rooms and then continued to meet at the hotel twice weekly for the remainder of last year. The service from management progressively got worst. The final straw was when we hosted a New Years event there where the hotel had NO HEAT! The sad part was, they were fully aware before the event and didn't do anything to accomodate us accordingly. I spoke with the Sales Manager and sent several emails in reference to this and to date still have yet to get a response. Several issues with the internet service and they are yet to have an adequate operable business center! Received EXCELLENT service from a couple of the front desk girls (Doneasha and Jessica) and my friend who ran the bar and both the drivers were AWESOME! The rooms are nice but inconsistent management keeps me from bringing my business back. read more

So it has free parking that's great and a heated pool. But the room is extremely small and one less star because you can't even crack the window in the room for fresh air. The room smelled moldy because their was no fresh air and the A/C units are loud and its a wall which blows in your face if you're in the bed. read more

First of all, this hotel put three different holds on one credit card then another hold on a second credit card. The hotel has nice rooms but crappy breakfasts and poor customer service. I stayed at this hotel two nights. I checked in on Friday and the lady that checked me in had awesome customer service. Helped me with questions I had. The breakfast on the other had was lousy both mornings. Danish were frozen, microwave omelette and no food items were not replenished when they ran out. It was still pretty early too. When I went to check out, the front desk lady had no customer service what so ever. She never asked me how my stay was. All she asked me if I wanted my receipt. read more

Stayed for 4 nights. Everything was great hotel,parking, staff and breakfast !! Close to stores and really clean . Can't wait to stay again ! read more

I loved the location of this hotel. There are so many cool shops and restaurants around. The hotel itself was really nice. The room was really clean and the bed was so comfortable. The best part of it all was the customer service. Jasmine at the front desk was so sweet and as helpful as could be. read more

As far as the clean-sheets-and-fresh-coffee part of it go, this place is as reliable as any other Hampton Inn. What is unconscionable, especially in late 2016, is 1) that the internet access is dodgy, with frequently dropped service, making it difficult and risky to do any sensitive business-related work online, and 2) that repeated calls to desk over multiple days on each shift yielded a helpless "nothing we can do - not our problem" response. Really? read more

Pretty clean and comfy rooms. Internet wifi is actually pretty fast, enough to stream videos online. They also have free breakfast from 6:30-10am, not all that good but it's free. read more

Nice, clean place. I stay here one week at a time about once a month. My room is always clean. Staff is nice. Beds are COMFY!

We had a very lovely stay! The room was clean and very spacious, the beds were comfy, and everything was updated. The staff was nice. There was breakfast every morning with decent food and lots of coffee. Also, great location in the Biltmore area! read more

House keeping and front desk employees need to have a better consideration for guests, 8am all 3 mornings of my stay literally every door being opened and then slammed shut going in for an hour , called the front desk to ask if slamming doors was necessary and they said house keeping was done and it could be other guests , I seriously doubt every room on my floor is occupied considering I haven't seen another guest besides 1 or 2 the whole weekend but I go out to the hallway and there she is still cleaning so that wasn't true as they started running a vacuum , would never stay at this place read more

Very nice hotel. We booked through a third-party app, and everything went smoothly. The receptionist was nice and the room was clean and functional. My mom really enjoyed the pool. For breakfast they had waffles (which were really good!), along with your usual selection of coffees and teas, eggs, sausage, yogurts and cereals. I would come back here. read more

Clean, comfortable, affordable with pleasant and professional staff. What more can I ask for while traveling for work?

Stayed here for a wedding. Free parking is a plus along w decent breakfast. Rooms are large and beds very comfortable. Location is awesome and gym is well stocked. Staff is accommodating. read more

A nice hotel that is close to the airport and downtown. Clean and comfortable room and an outstanding free breakfast served from 6am to 10am. Nice upscale mall and large movie complex just two blocks away. Free wireless internet in room and a computer with printer in the lobby available for printing boarding passes. Pool is set in concrete patio are and is a little stark. Super friendly front desk staff and the "breakfast hostess". Was equally nice and helpful. If you are looking for a nice, reasonably priced hotel in Phoenix, you can be confident in this one. It does show some wear in the common areas, but it is clean, clean, clean! My four stars reflect my rating for discounted hotels. This isn't the Ritz (that a couple of blocks away)' but it met all my needs read more

Our swim team (all under the age of 14) stays at this hotel every year in January and for good reasons: it is quiet and secure; rooms are attractive and beds are comfortable; and breakfast options are plentiful. Most importantly, the staff is great. Without exception, they are friendly and helpful. read more

Best spot in AZ for the right price!!! I loved it!!!! Please stay and challenge my review...

I'm writing this review from my room at the Hampton Inn. Long story short the staff is caring and attentive. I called earlier today with a concern about skin irritation and the manager Kevin had my room thoroughly checked out to be sure there were no problems with the room. He promptly called me and arranged for me to change rooms although the room checked out fine. I just came back with an oversized pizza box that didn't fit in the room fridge and the lovely front desk woman offered to put my box in the hotel fridge. The bright spot is definitely the staff. read more

What a great experience, not only was the bed great and the shower fantastic. They actually provided blow dryers with an electrical cord that allowed you to step back from the outlet. The person that was in charge of that purchase should be rewarded. Job well done Hampton Inn. read more

The stay was a pleasure from start to finish. Great staff, clean rooms, great breakfast. Didn't use the pool but it looked great also. Stayed with an infant and two adults, the room had plenty of space for the little one to play and crawl. We will be coming back! read more

I stayed here for over three weeks and it was a great experience. The entire staff was great every day. Josh and Fernando were especially memorable. I will visit Phoenix again and there will be no question as to where I will stay. read more

The manager, Kevin Barbour, really cares about the hotel's clients. He is warm and helpful and friendly. Kudos to him for his great service and for taking the time to make sure everything went right today. read more

This place never has the room I want when I repeatedly request it before rolling thru town on business. None of my caucasion friends ever get treated totally right when they visit either. Had a few pals that managed with Hampton who confirmed how bad this spot is for stuff like this. Come on you all, stop acting like children, and actually do your job. Which would include getting my room right to start, and then be kind to all humans. read more

Okay this is a nice hotel with nice staff but we prepaid when we booked, got in late, and ended up in a TINY room in the back corner! Like there was 2 feet between the bed and the walls. We felt like we were in a box. The description said, "mini fridge and microwave" and there wasn't. There was a tiny desk In the corner with a chair but my tiny ten year old probably couldn't pull it out far enough and sit in it. We paid $199 a night and are totally feeling ripped off. We couldn't even get wifi back in the box. What ever you do don't let them put you in room 140!!! read more

Wonderful people, sad to give a lousy review to a hotel packed with such caring and helpful staff. The guests who loved their stays here, though, I am forced to conclude they must all be partially deaf and insensitive to temperature change. The room has sealed windows and so one must rely on being able to adjust the thermostat; it must offer a comfortable setting. There is none! Worse~ The Friedrich thermostat has no off setting and does not play nice with the Amana unit! At the thermostat's low fan setting-as low as it goes as, madeningly, there is no way to turn that fan off- it kept waking me up, all night long, cycling on and off between heat and cold. I can sleep on air flights, but not in a room at this Hampton Inn!!--the droning frequency and forceful nature of this room's fan conspire with room acoustics to exceed the noise level of a turboprop. Here it is dawn: exhausted, peering out through the barely-open slits of tired bloodshot eyes, I try to focus them and start my Hampton Day What a waste of a marvelous bed read more

I booked a room block at this hotel for my wedding party. The reason I chose this hotel was because it looked modern and fresh and everyone was very friendly right from the beginning...it was very close to my venue and they offered us a shuttle service to and from the reception site, in addition to this we were sold on the bar/lounge- they told us as long as we were buying drinks at the bar they would keep it open til 2am- we had planned to lounge and drink with the family at the hotel after our reception, they also offered us the jacuzzi suite complimentary. When we arrived they had none of our reservations saved in the computer. Which made our experience frustrating from the beginning. They also were very rude about providing two rooms next to each other for a member of our party. Once we finally got checked in, we were told that the bar/lounge/restaurant was closed- at 5pm. We kindly mentioned to the staff that we had been assured the bar would be available for us, but no one cared and everyone was completely unapologetic. Shuttle service worked out well. So, we all came back at the end of the night, brought our own cooler of beverages and sat outside near the pool to relax/unwind/mingle- we were promptly yelled at by the night manager being told this was inappropriate- because we were too "loud" (there were only about 10 of us). We asked if we could move into the lounge and drink our own beverages, and after much reluctance and plenty of rudeness he let us in there, but told us he needed to shut us down at 1am which we were ok with, but he stuck his head in the room every 15min to make sure we were behaving and gave us dirty looks. My husband attempted to reason with him at the end of the night but the manager didn't care, he just kept saying "have a good night" and "we hope you come back next year for your anniversary"... Really?! Not one apology for the inconvenience, etc. The jacuzzi suite was nice enough, but when we checked out they attempted to charge us for it even though that was not the agreement. Rudely they did agreed not to charge us. Overall- we were extremely dissatisfied with the customer service and communication in this establishment. Nearly NONE of the things we were promised worked out, and no one cared. I know this is usually a business-stay type place, but we had been assured this would work out. Big Bummer. read more

I was attending a conference at the Biltmore Arizona, but they had no vacancies. I was apprehensive about staying at the Hotel Highland but I needn't have worried. Great rooms, exceptional service. They even shuttled me back and forth in their van to my conference at the other hotel!. read more

We selected this hotel without knowing anything about the Phoenix area and are so glad we found this one. It is located on a quiet street in a very nice area (yet close to a freeway, shopping, and restaurants) so we experienced a very low noise level. The hotel is clean with a great full breakfast and wide selection of choices. Best complimentary breakfast we've had in a hotel! Rooms are nicer than the chain hotels yet price was comparable. Although we visited during the busy tourist season, when we didn't like the first location of our room we were quickly moved to another. After the first night and due to family size we again wanted to change rooms and Michael (staff) was very accommodating. So given that we were kind of particular, we were treated very well and we will definitely stay here on our next trip to Phoenix. read more

I love this hotel. I stayed two nights while in Phoenix for the first time. I experienced zero problems while I stayed. The rooms are large and the beds were VERY comfy! I didn't experience the pool, but it looked nice. Lots of shopping & restaurants in walking distance, too. I love this hotel, and if I am ever back in PHX I will come back to this hotel again! ALSO - FREE WIFI! read more

Loved this hotel! The rooms were beautiful and modern and the staff was friendly and helpful. They have a really cute restaurant and bar with outdoor seating and a fire pit. We sat outside at night and drank wine by the fire, it was great ambiance. I will definitely be staying here next time I am in the area. read more

Clean rooms, friendly service, great location. Jasmina was very helpful and courteous.

We were trying to find a decent hotel last minute to stay right near the Phoenix airport. No such luck. So we went into downtown Phoenix where a very nice police officer directed us to I 1 then 51N to Camelback exit. There we found the Hotel Highland for $129. per night. Very reasonable compared to the rates we were getting. The rooms are newly renovated extremely well designed very comfortable and convenient to the airport. Jessica at the front desk was accomodating and helpful with an extremely pleasant attitude. Would recommend to anyone. read more