I had to stay here for 7 days while I have plumbing renovations done at my home. This a simple, quality hotel. Excellent customer service upon greeting and when I had to unexpectedly extend my stay two nights. Pet friendly and my two dogs were welcomed for a small fee. Bed and pillows were comfortable; room was large and clean; and amenities were great. Room stayed cool with the A/C and double shades. Room had a desk, mini fridge, microwave, and lots of storage. I had to telework and the internet worked great for what I needed - I was even able to stream videos, etc. Small perks which make it more desirable: breakfast has a ton of options; free waters because AZ is so hot; great covered parking; and complimentary cookies in the afternoon! Only small (and I mean minor) critique: this is an extremely pet friendly hotel. I only wished there had a been a dedicated, fenced space for my dogs to do their business. I felt bad walking them all over the property to do use the restroom. The hotel is also very close to a highly trafficked 4-lane street. It made me nervous walking them so close to that busy of a roadway. Maybe they could rededicate some of their space in the back to a small dog run. read more

Hampton Inn Phoenix-Biltmore - Mini suite with king bed & sofa bed - Hotels Near Me - Phoenix, Arizona

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Other than the location, I didn't like much about this hotel. First of all, the room felt really dated, with yellowed plastic fixtures in the bathroom, dated carpet, etc. The shower curtain rod was also broken at the edge, with a sharp piece sticking out that actually poked me in the finger. The shower curtain looked like it had seen better days as well. Another annoying thing was the AC. I like to set the temperature to a certain degree, for example, 72, and have the AC stop once it reaches that temperature and turn back on when needed, rather than constantly running. However, there was no "Auto" option for the fan. It was either on or off. Because of that, I had to turn it off overnight to avoid freezing, and then I woke up sweating. The breakfast wasn't very good either. The options were very limited, and what they did have didn't look very appetizing. The fitness room is on a level called "B," which takes a bit of navigating to get to, and that entire level feels like a dungeon. The fitness room itself also feels like an afterthought. Although the staff was very helpful, I would not recommend this hotel. Overall, it feels like the property is in need of a renovation. read more

I really enjoyed my comfortable stay at this Hampton Inn. I booked this stay last minute and it was very conveniently located, room was huge, breakfast was fine. Online it said you had to pay for parking, but I was never charged for it. Everything felt nice and updated, my stay was quiet and comfortable. Walking distance to a lot of shops and malls. read more

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I stayed here for a week for a work trip and I enjoyed my experience. My first impression was customer service is really good. Shawn checked me in and made sure anything I needed I got. Though throughout my stay Elizabeth really made sure our evenings were enjoyable. Even though it was late she was always smiling and willing to help us in whatever we needed. Also many times greeted us walking in from a long day of work. Hotel room was pretty clean and spacious. I liked that I had open space I could do a room workout or yoga in the room. Only negative is if you are a tv person the bed does not line up in front of the tv which I thought was weird. Though I assume it's because it's meant to be watched for on the couch. They have an awesome fitness center with lots of things to use from dumbbells, row machine, cycle machine, etc. Only negative is the pull up bar is to close to roof. I didn't pay attention and my first pull up I smacked my head on the roof. Also don't have matching weights for kettlebells. Breakfast was always stocked never had to wait for anything regardless how many people was there. Hung out at the pool every night and it was peaceful. Only complaint was jets didn't work in hot tub. But the pool was always clean and didn't leave a strong chemical feel on your skin! I also like they had towels there so didn't have to bring from the room. This place is great! I would definitely stay here again. read more

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The rooms are large and the bed was very comfortable plus the fitness center was decent and seemed new and clean. Some drawbacks - the towels are cheap and a bit rough and the wall AC is noisy ( i also carry noise canceling earbuds so didn't bother me), I won't knock the rating down too much for this because the price is very good for the Camelback Biltmore area. The one thing that was off putting was the pool in August had green algae! The water was too hot to swim in anyway, but they really should look after this better. read more

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I spent a month here during Covid and despite the world being shut down and everything limited inside the hotel, the staff went above and beyond to accommodate whatever they could to keep us happy! My hat really goes off to the amazing staff that showed up day in and day out. The room was incredible, and the facilities could not be more clean. read more

Pretty decent 3-star hotel. The rooms are spacious and clean, and the finishings and furniture seem quite new. The continental breakfast is good - with bacon, eggs (in this economy!), bagels, waffles, fruit, and yogurt. I actually really liked the omelets in the spread. I asked for early check-in and late check-out and both requests were accommodated. My one complaint was my room was a corner room right next to the road, so noise from car passings was a constant. I was able to sleep fine, but would request specifically to be away from the road if I stay here again read more

Our stay here was decent enough; our fridge didn't work so we were given another room quickly. There's no laundry room on site, but they have a nice outside pool and hottub. Our room was right above the firepit but you couldn't tell because it was nice and quiet! Recommended. read more

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We arrived at the Hampton Inn here on Highland Ave after our long flight from Jacksonville Florida. The hotel is super clean. The staff is super friendly. The hotel is a 10 minute walk to a grocery store and restaurants. The hotel is on a somewhat busy road but you can't hear anything from inside the room. We also liked the Continental breakfast in the morning. Everything was hot and fresh and very tasty. I definitely recommend this hotel while in Phoenix! We were here only one night but would definitely stay here again! Thanks Hampton Inn for a great hotel stay! read more

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The hotel was 1 star, but I gave them 2 more because of the two stars at the front desk--Sarah and Brian. My first night here, my toilet began to overflow. Although they did not have any maintenance at 7pm, and did not have a plunger at hand, Sarah helped me out and was able to get me into another room. When I went down to get my key, I met a lady in the elevator that was going down to complain about her sink not draining. This second room had a toilet that flushed, a sink that drained, and a nice comfy bed that I was so excited to sleep in before my first day at my new job. However, I was unable to sleep due to the dog next door barking every time I would doze off... at around 2am, needing to sleep, I put in my noise canceling headphones and played some lofi music to sleep for the next 4 hours. I woke up the next morning, and got their breakfast. Though the food looked mediocre, I thought the omelet they had SLAPPED! That thing was smack-a-lacking. Then I got some coffee from their serve station before I was off and it didn't taste terrible! (I was going to need it after not sleeping). When I came back from work, I was so excited to take a nap because I was so tired from the lack of my first nights sleep. However, the dog had somehow gotten worse! I absolutely hate going down to complain, but I had to be that guy bc it was so bad, and Sarah gave me some ear plugs to help with the noise. When I went back up, my neighbors were outside because they had just complained too. Brian and Sarah both came up to check it out, knocked on the door, and made sure the dog was safe before leaving again. It was a cute Frenchie like dog, but boy, did it have something so say. I then put the ear plugs Sarah had given to me in, and put my headphones on to doze off to the LEGO Movie, when the dog continued screaming bloody murder--putting me into fight or flight. I said f-it to my nap and I took a shower with music to calm tf down. I was rinsing out my conditioner (which was the hotels' and worked wonders in my hair), when I heard a thump and a shatter that scared me shitless. I immediately got out, and saw that something glass had fallen. I had no clue what it was, but still in fight or flight, I put on my crocs and used a towel to clean up the glass. Between the dog, and the glass, and the lack of sleep I felt like I was going mad, and recorded a 40-second video of the dog going batshit. I then went back down to the front desk--towel still in my hair. When I showed Brian at the front desk my video, he responded with empathy. Even though he had to relay the bad news that there was not much he could do--as the room next door was technically not breaking any rules--he gave me an email to send my video to. I went back upstairs to my room, feeling exhausted and defeated, and on the verge of sleepless tears, I called my friend to vent. Thankfully, after a few minutes, I got a ring on the hotel phone from Brian saying they found me another room on the opposite side of the building to stay in. They also offered to come up to help me pack up my things and move with a luggage cart. I am now in a new room, free from the yipping, and I am slowly gaining my sanity back thanks to Sarah and Brian. You guys are real ones. Thank you for the help and for having great communication and empathy in this insane situation. read more

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I ended up staying here for a night but transferring to a work event on the other side of town today. It was easy to book this location on line. Check in was easy and the staff is very friendly. I booked a King Bedroom and was surprised how large it was. It was an end room and had a private entrance with lots of space and a separate bathroom area. Unfortunately the room was too warm and I couldn't get it too cool down. This was frustrating. They serve breakfast and coffee in the morning which is a nice option. Overall, clean read more

Hampton Inn Phoenix-Biltmore - Hotels Near Me - Phoenix, Arizona

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We had to make a very quick trip to Phoenix due to a death in the family, and the Hampton was able to accomodate us. The room here was large and comfortable, with a view down to the pool. Although it was spring break week with lots of families, we found our week there to be very quiet. There are lots of restaurants and food stores in the general neighborhood, so we kept the fridge and microwave here busy. Night is special when they turn on the fire pit next to the pool, and we made good use of the hot tub. The reason that they got five stars boils down to the staff, who made us feel welcome every second in a difficult time. We salute them! read more

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We stayed here for an event and this place hits all the right notes. The parking can get a bit full but drive down and there's more space underneath. The staff here are friendly and and appreciative as they'll go out of their way to make you feel welcomed. Rooms are clean, spacious and top notched. They do only have one elevator and can take a few tries during busy hours. The beds were a bit soft for my preference and the A/C unit worked well. The in-room beverage fridge, coffee maker and additional sink was nice touch. Their morning breakfast was more than your typical continental breakfast. they have slight variations of their hot plates and ample coffee and fruits for your taking. read more

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All the staff were kind and helpful. All contact has been limited as I reserved the room through the app, checked in with the app, and obtained my room key as well through the app. I was Leery of using the app for everything but it is way better than calling the central booking line. The room was very well lit. The air was on and the room was cool before I got in. The room is spacious and laid out well. Met Art when I came in and he was very kind and cheerful. We had a few laughs, and he thanked me for choosing to stay here. Art reminded me of breakfast in the morning and did such a great description of everything that I was becoming hungry just hearing about it. read more

Hampton Inn Phoenix-Biltmore - King N/S - Hotels Near Me - Phoenix, Arizona

This was my first time staying here for a girls' trip, and it exceeded my expectations. The beds were very comfortable, and the room was spotless. I was also surprised by how spacious the room was for having two beds. The highlight of my stay was Art. Art is incredibly kind, welcoming, and truly goes above and beyond to make guests feel at home. His customer service is exceptional, and I sincerely believe he deserves a raise. He makes me want to come back and stay here again. Thank you Art! read more

It was a pleasant two night stay here for a meeting I had to attend in Phoenix. It's a short walk to the Biltmore shopping centers for dinner. My room was spacious and quiet which I very much appreciate. The gym was equipped with the standard fare and a bit small. I did appreciate the refilling water station. The front desk staff were all very professional and helpful. The maps provide a good breakdown of the services near the hotel. Breakfast spread has something for everyone. Most folks were interested in the waffles. I had scrambled eggs one morning and a western omelet another morning. Peanut butter with my oatmeal was a plus too! read more

Hampton Inn Phoenix-Biltmore - Hotels Near Me - Phoenix, Arizona

The hotel was in a great location. We had a large room, it was nice, but the bathroom toilet had dried pee spots around it on the floor that hadn't been cleaned up. read more

Hampton Inn Phoenix-Biltmore - Hotels Near Me - Phoenix, Arizona

Clean rooms and wonderful staff! Great location! We will be back. Thank you! Now I'm just typing so I can post read more

Four stars?! Four stars?! What a f'ing joke! The pool area has zero ambience. There's some frickin sheets of plywood and some yellow tape at the entrance; it looks like some extremely lazy contractors staged it there and called it good. Might as well have a pile of retaining wall bricks there as well. The TV in the gym is broken and has been for a while and they don't give a shit about that. Half of the mini TVs on the machines have dead remotes. They put me next to the elevators, which make whirring and thudding noises as they slowly creep up and down just as I'm trying to sleep. These things are stupidly slow - just use the stairs lazy ass! Oh and I love the specially designed "slam loud" doors! Awesome! This place gets two stars for being clean and the housekeeping staff does a great job. Otherwise that's it - right where it belongs. Unfortunately many milquetoast business travelers have been very pleased by this beacon of sub mediocrity and now you too, will have been fooled by it's insanely inaccurate 4 star rating. read more

Hampton Inn Phoenix-Biltmore - Ah the ambience of that high end composite shearing that's been sitting there for four frickin' days! - Hotels Near Me - Phoenix, Arizona

There's no laundry here. No bathtub. Both things I was counting on having. Parking costs $8 a day which is a scam. Breakfast choices were odd. No scrambled eggs no bananas. I do not recommend this hotel. Update: currently doing work on a whole floor. Pretty noisy during work hours. read more

Room clean & well-appointed. Had no issues during stay. Hotel completely refurbished. Near to many restaurants & area activities. I would definitely stay here again. read more

Had to drop into Phoenix for a week for a conference/training. This hotel was conveniently pretty close to the main areas that I needed to be in, so it worked for my needs. And, psh, close to an outdoor mall with plenty of awesome food? Totally down. From the airport, it's a good drive, but it's really not that bad. Around 20 minutes, with no traffic. Main freeways, and, once you exit off the freeway to get here, just a few surface streets, and you're here. Parking is plentiful, where they also have a parking structure. No gate to go through, or where you'll need to put in your hotel key to swipe to get through. Service was great. Checked in and checked out with no issues. Had a few questions, which they could promptly answer. I asked for a room to be away from the ice machine, somewhere upstairs, and non-smoking, and they completely accommodated those requests. Unfortunately, I didn't realize I'd have an elevator right behind the hotel room, so I could hear people trying to go to the gym at 5am. Oy. -_- The facility in general is pretty clean. I was fine with my hotel room (and I'm more than a bit of a germaphobe), the gym had updated equipment (Precor! Nice!), the breakfast was standard, but it filled me up before my classes. Overall, no complaints here. Only issue with my room was that I couldn't exactly open the bathroom door without blocking my room's hall way. I was staying by myself, so not a big deal, but I had to swing it completely against the wall to walk back into the office area, and something about the floor wasn't level because the door made an ugly scraping/scratching noise as it rubbed against the floor. One of the really cool things was that the hotel provided brown sack "lunches" for their patrons. First come, first serve. Not much in there, but it helped during snack times. Typically came with an apple, napkins, bottled water, granola bar, and another treat of some sort. Unfortunately, the breaded treat that came in with mine, every single day of the week, was always moldy. Ick. Also, they have a small marketplace that is open at all hours. Need some midnight snacks? Got it. Bandages or toiletry items? Yup, here. Small bottles of wine? Not a big selection, but you'll get what you need. Anyways, it was a very good facility that fit my business needs. Close to a shopping center to some good dinner choices. Clean, clean, clean in many ways. Gym with updated equipment (almost unheard of) was a BIG bonus for me. Would stay here again if I had to come back for business. read more

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I have stayed this hotel a couple of times now on recent trips and would be happy to use this as my home base on future trips. PROS - Clean and fairly spacious rooms - Friendly staff - Free breakfast (definitely not gourmet, but there if you want it) - Comfortable beds - Central location with many things in walking distance (e.g., Whole Foods, Trader Joe's, Pizzeria Bianco, etc.) - Free parking CONS - Rooms are a bit dated - Bathrooms are small - A bit noisy in the AM read more

Be prepared to be woken up by either passing by semi trucks or another guest staying around you. Got woken up by the guest above my room who was stomping around at 5 am. Managed to fall asleep only to wake up a second time by them turning on their bathroom light/ fan. I could hear them moving the shower curtain, opening drawers, etc. You can hear literally everything through these walls. AWFUL installation in the walls with little to no sound absorption. I'm not a light sleeper at all, so to be woken up by such insignificant acts put a terrible start to the morning. read more

Fantastic hotel at a fantastic price. Friendly staff, very accommodating for my late check-in. We had a family suite for my parents and the room was spacious, clean. Hotel location (Biltmore) is the posh area of Phoenix with plenty of restaurants and shops walking distance. 6am - 10am breakfast served in the lobby is also a winner. The only weird setup in the family suite was the bathroom vanity was located next to the living room. If you enjoy brushing your teeth across from your couch, this setup is perfect for you. read more

Horrible experience. Room was dirty when we checked in manager said they hadn't used those rooms in over a week so the room had been sitting dirty for a week...manager told me i ahd to go sit in my car and wait for housekeeping to clean it.....with my animals, head housekeeper said no thats ridiculous u can stay in room. then I was told they were going to charge for my esa animals and I called 5 days before and then the day before and confirmed my animals were ok. Manager said the man I spoke to was her asst Mgr and he should know better. Toilet ooverflowed 3 times, not hot eater in the shower...bareoy any water pressure......THEN I was charged not one but 2 100.00 deposits overdrawing my checking acct. One was reversed but then charged again after check out. The fumes from the carpet glue were horrible....and the shade in our room wouldn't open so we had a dark room the entire time. We were going to extend stay for the 3 days we were staying in ohx and ended up leaving and going to another hampton inn where they were phenomenal. The manager here sucks she shouldn't be in management. Head housekeeper was a saint and needs a raise. The breakfast was awesome. read more

I have a split review of this place: One for the facilities, and one for the staff. The rooms are a little dated. Some of the inside common areas need a spruce-up. The hot tub and the pool were perfect, and I enjoyed very much going for a soak first thing in the morning, and then some coffee by the fire. Just gorgeous. As for the staff, I cannot give them any more praise. Starting with Paula who was SO accommodating, and helpful, and sweet. We asked her to change rooms for personal preferences, and she was more than willing to do it, and with kindness and professionalism. Everyone we met at the hotel was amazing. Polite, professional, kind, I swear I've never seen better service. read more

If I ever come back to Phoenix for a few days this will be my go to hotel. It is centrally located to a lot of cool places. It's in a ritzy part of Phoenix. You have a mall, restaurants and shops all close by within walking distance The staff here was awesome!!! My girlfriend and I came into town super early in the morning and was tired from the drive in. We arrived at about 6am. They allowed us to check in at that time which was great. We literally searched for hotels for about 2hrs. Most were sold out or too expensive. One place want to charge is half price for the previous night stay then charge us for the actual night we were gonna stay. Wtf!!! Another plus about this place is that it is tucked away so you won't get that much traffic there. They have a breakfast bar which looks pretty nice. Too bad we were too tired to make it. Maybe next time lol read more

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Hotel is tucked in the Biltmore area, off Highland and 24th street. Beautiful property. Lobby was always clean and had an amazing aroma to it. Parking fee of $8 for the stay, which is a little crazy if you ask me, but also understandable due to the limited parking. Staff was very friendly. We rented the jacuzzi tub suite for a two night stay. Room was comfortable. Bed was heavenly, 55 in screen tv on the wall was great too. The only reason I gave a 4 stars instead of 5 is because the jacuzzi tub still had some green chemical at the bottom. I didn't realize it until I had already filled the tub with water. So I had to drain, clean it out and refill. Waste of water. But I wasn't going to soak in chemicals either. Other than that we had a great stay. read more

Hampton Inn Phoenix-Biltmore - Green chemical left in the tub from past cleaning - Hotels Near Me - Phoenix, Arizona

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Loved the night service . Always coffee in the main lobby . Pool closes around 10 pm. Free breakfast in the morning til 10 am I believe . Currently only being taken back to room . read more

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My family and I had a great time. From the moment we walked in we were greeted with huge smiles from very friendly staff members. Check in was fast and easy and our room was clean and easy to find. They have a nice little breakfast-to-go area. The pool was clean and towels were provided at the pool area. The best part of the hotel was definitely the staff. They were truly amazing and made us feel at home. read more

Possibly the loudest air-con I have ever encountered at a hotel. It was so loud that when I was on a conference call, I had to stand next to the door to the hallway to hear the other person on the line. I could hear it running from outside the room, and I certainly could hear it when my neighbor's units kicked in. As you might guess, this did not lead to the most restful sleep experience ever, which is too bad because this is a nice Hampton Inn. The rooms seem to be recently remodeled, the common areas are nice and the staff is very friendly. Loud air-con aside, my room was spacious with upscale fixtures in the sink and shower and a great vanity area with good lighting and lots of room. While my room was very clean, the bathroom shower stall was so/so - definitely some mold in the grout there. Wifi is free and worked well enough though I did have some problems with dropped signals and freeze ups from time to time. Overall, I would stay here again, but I'd be packing earplugs. read more

Overall great staff and hotel, best of all - quiet shutting doors, largest standard suite I think I have ever seen, love that there is a garage and hot tub, huge TV and well appointed and decorated suites, special requests all met. However, the toilet paper really needs to be soft quilted - with cheaper paper ou just have to use more and it doesn't feel nice, drinking glasses and ceramic coffee mugs in the room would befit a  nice hotel like this, rooms need either a larger trash can or an additional one near the sink area, shower handset is really stiff, need a better quality shower head to allow for more water pressure,  it's probably time to replace the room phones - they are old looking and have yellowed with age, would be great to have the kind of coffee machine without the wasteful 'throw away the coffee bag tray' every time type, would be nice for check in staff to tell guests for pool access just lift up the knob on the pool gates - I have never seen restricted access locks like this and there is no sign or arrow or anything to indicate how to get in. read more

Very reasonable price for the location, room and overall hotel spotlessly clean. VERY accommodating, helpful and pleasant staff. the only potential downsides I saw: it would help if there were some shaded areas at the pool, paid parking (which, at $8 per night is still far less than anything the area). read more

Great location, friendly staff, cheap hotel. If you need to stay near the children's hospital, this is very convenient. The hotel itself is not great; uncomfortable beds, broken toilet, coffeemakers that don't work, and rotten fruit in the continental breakfast. It was odd to see the Hilton name attached to this. read more

Bait and switch! Buyer beware! I've stayed here over ten times over the last five weeks. Always got the same room with microwave, fridge, roomy, etc.... Always paid the same. Last night I had a Reservation for the same room but at $50 more. I get in late get to my room and it's this tiny room, no amenities and it cost me more! I said something to the night clerk and the day manager, both said, 'when you book through a third party, we aren't responsible' . I'm sorry but it is not MY responsibility! If this third party that you allow to sell your rooms is misrepresenting you, then it is YOUR responsibility to make sure they are doing it correctly! It's not mine. I feel ripped off. SMH. read more

I stayed at this hotel for over 10 days while working at local hospital helping during CO VID Pandemic. I had a great stay. I explained to Paula at the front desk that I had been staying down the street at the Homewood Suites and my room was dirty and run down there. She got me into a great suite at a great price. She was SUPER nice and helpful. Front desk staff was AWESOME. Mike the General Manager had my issues with AC in my room fixed right away. He's super nice too. The cleaning staff was great, my room was cleaned daily. They were all so nice. I loved the Fitness room. This hotel is very convenient to restaurants, grocery store and other shopping. I would for sure recommend this hotel, and stay there again. It's in a safe area, which is important to me as i was traveling alone. read more

Stayed for 1 night, checked in with my credit card. Checked out the next day and gave my debit card. They said they would email my receipt, thank God I got a physical copy. Even though I gave them my room key and name they used my card to check out another guest's room. I noticed they charged me for $300, then another $167. None of which matched my one night stay. Called the hotel and they said they didn't show any of those charges, even though I clearly have them from my bank account. Never received a call from the general manager even though I left a voicemail and sent an email. Funny since he lists his name and number on the hotel receipt saying to contact him if you have any issues. After dealing with the front desk staff multiple times was finally told by an employee "your card was declined that was the issue" Not sure how my card was declined when you charged me 3 separate times, once for my original room, then twice for a difference guests room. Thank God for corporate Hilton who fixed the issue for me. And yes I travel all the time for business. I know how debit cards work that's why I only give it when I check out not when I check in. I don't know why I'm surprised. Their name shows up as "HAMPTON INN PHEONIX" for their credit card transactions. The last time I checked the city is spelled Phoenix not Pheonix. read more

Great stay when our flight out of the Phoenix airport was canceled. Nice rooms, nice breakfast, and AJ at the front desk was very welcoming and accommodating! Lots of things to do within a short walk--we walked with the kids over to the movie theater, then to a restaurant and some shops very close by. read more

Covid-19 Call Out!!!! This hotel is taking the precautionary measures seriously and cares about your safety. Its a business traveler type hotel chain, so if you are heading to the Biltmore for a resort experience, try another location. If you are looking for a hotel to rest your head, get a great shower and be treated professionally... this is a great choice. We are from Phoenix and visit family often, so we look for places, such as this Hampton; as a place to sleep and drop out stuff off at. The prices are great, the hotel and rooms are clean and the location is perfect for us. Not to mention, they have a parking lot and garage that is well lit, secure and they monitor it closely. Plus, the staff is great and make you feel welcome. We will continue to stay at this hotel and find it to be a great choice for hotel accommodations. Well done, Hampton Inn Phoenix - Biltmore. You have it figured out, have a great establishment and are in the center of one of the greatest parts of Phoenix (in my opinion). read more