Update; had to stay here again, the alternatives in Franklin are even worse. The price this time was over $200, the same price we just paid at Holiday Inn Express in Park City, Utah...Franklin, NC is no Park City. this hotel is the crappiest hotel I've ever stayed in for $200+. Genuinely dated. When my wife asked why it was so expensive, the desk clerk replied, "People can beg all they want, we're going to charge whatever we feel like". The attitude is also genuinely dated! read more

This hotel is really nice. Everything was very clean, breakfast was good, the rate was decent and we were happy overall.

One of the nicest Hamptons we've stayed at in some time. The staff was exceptional, friendly and helpful. I checked in early using the app, but when we arrived I decided to change rooms. The front desk made the change with no problem. Ashley was especially helpful. We sat in the dining area and went outside occasionally to see the much talked about Eclipse. The interior was spotless and was our room. The breakfast in the morning was fresh, hot and delicious. We will definitely stay here again if we travel in this area. read more

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Well run facility. My room was cleaned every day with fresh linens, breakfast was always hot and ready in the morning, and overall very clean. Staff is friendly and accommodating read more

We stayed here for one night on our Thanksgiving roadtrip of Southwestern North Carolina. The hotel is located just on the outskirts of Franklin, NC with easy access to US 441. As usual we booked online and used the Hilton App to check in with the digital key. After spending time checking out the area on our drive, we arrived at the hotel about 6pm. We were able to go directly to our room. The hotel looks to be older but it is nicely updated and looks to be well taken care of and clean. We chose a room at the end of the hall and it was quiet and comfortable. We also thought the room was more spacious then some and had a good desk setup which I appreciate. We did not make use of any of the amenities of the hotel other than our room. They do have a small business area where you can access a computer and a printer. They have a small snack area where they have snacks and beverages. They have an outdoor pool that was closed for the season. Overall, this was a good stay. It was very quiet. read more

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We arrived around 9:30 pm and went straight back to our room - thanks to digital check in. However, upon entering the room we were hit with a strong whiff of cigarette smoke lingering in the room, with the smell coming strongly from the bathroom area. The hotel is non smoking, but I understand how someone could have been smoking outside and then came in and possibly prepped the room right before our check in or that someone in an adjoining room could have been sneaking a smoke inside. I am very sensitive to cigarette smoke so my husband went to the front desk to see what our options were. The front desk hostess was very pleasant and more than happy to move us to another room. Thankfully, the room we moved to was free of the smoke smell. Aside from the first room smelling, the hotel is very clean, the beds are firm and the pillows semi firm. The gym was clean and had 2 treadmills, 2 ellipticals, a peloton bike, a stationary bike, weights, weighted balls, and a large exercise/yoga ball. read more

I am a Hilton Diamond member and know what a well-run Hilton looks like. This hotel has good possibilities with an attractive lobby and welcoming entrance. However, this hotel was disappointing. I paid over 180 dollars for a nights stay and found the floor of the room un-vacuumed. I also learned later that night that the sink, bath tub, and toilet were not draining properly so they all backed up. How hard is it to notice this problem when cleaning the room and fix it? I was moved to another room the next day and found the floor dirty in that room also. See picture. I suggest that management focus on some basic room-cleaning techniques for staff. read more

Hampton Inn Franklin - Very dirty floors in two rooms in this hotel. Disappointing - Hotels Near Me - Franklin, North Carolina

Television doesn't work due to "satellite repairman" working on the roof. However television in lobby works. I paid $271 a night (2 nights). I asked the front desk and they said I'm sorry. I asked for a discount and they offered $20 a night. Oops, they are sorry again but I didn't book direct. Its unacceptable. Direct or not it is advertised to have television. I guess they didn't advertise it doesn't work. read more

Great hotel tucked away but yet so close to stores, breweries and food options. It was nice and quiet with lots of free parking. Staff at the front desk was friendly and helpful in providing all the details for breakfast, the gym, the pool, etc. Our room was spacious with a kingsize bed, mini fridge, tv and desk working area. It's a small town so the rates are great. Lots of hiking close by as well. read more

As a Diamond Member (I stay in a lot of Hilton hotels), this wasn't one of my favorite properties. We were allowed to check in early, but when we got to our room, the door was ajar (deadbolt thrown to keep door from closing) as if left open by a guest or staff member. I notified the front desk and they thought a new housekeeper forgot to lock it up. Strange start to our visit. The property is older (which isn't always bad) and it is very quiet. The room was dark inside as there is only 1 small window and the wood in the room is a dark color. The lights in the room weren't bright enough to counteract this. Upon walking into the breakfast area, I saw a sign on an exit door saying that the pool was closed due to a pump issue. It would've been nice to have been told this before arriving or even at check-in. Not sure if I would stay here again. If you stay here, go to Caffe' Rel to eat. Delicious! read more

I just finished a four night stay at the Hampton Inn. My husband was doing a training while I stayed at the hotel and worked remotely. The hotel was very clean. I used the gym and the hotel lobby every single day and could not be happier with the service and cleanliness. They have a "limited" breakfast but I think they did it really well. read more

Friendly staff, polite and helpful. Rooms are clean but the carpet in our room looks overdue for replacement. Bed was comfortable and the linen newish. The shower had wonderful water pressure and the towels were new. Breakfast area was clean and the meal options were basic hotel food. Food options minimal but hot and always available. We enjoyed our stay here. Again it was the quality of the staff and their willingness to show kindness and a friendly attitude. Yes it makes a difference to me. Thank you. read more

We stopped randomly here found a very good clean hotel with a surprising breakfast selection (smoothies, unusual juice variety, actual decent cut fruit, friendly staff nice entrance nicer than expected. Would certainly stay here again. read more

Was here for business. Was one of the nicest Hampton Inns I have stayed at! Staff was friendly and made sure to help with whatever. Really close to the Smoky Mountains. Place looked updated and very clean read more

Really impressive. The front desk associates were cheery and helpful (dinner recommendations, call your room and ask if everything is okay). It almost looks like it's been recently remodeled, or just well kept. The room was big and stylish/nice decor. The comforter and pillows had feathers and were super soft. The huge LG TV had not one, but 4 HBO channels ( I know, it's easy to win my heart with electronics). The bathroom had a nice high countertop (which we tall people like). Just felt warm and cozy. Nicely equipped fitness room. Nice outdoor pool. Breakfast was good with excellent coffee. Geez, even the vending machines were nice. If that wasn't enough, they have "on the run" bags at the checkout desk for guests, with water, fruit and a cereal bar. Nice job guys!!!! The wifi was however a little sluggish but free. read more

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I stayed here a few weeks ago while travelling on business. For starters, the kind woman at the front desk was so helpful and pleasant. I've never met such a kind person in a hotel. She gave me a paper with all local restaurants on it and she gave me a quick summary of each one. The room was clean, affordable and comfortable. I have no complaints about it. The breakfast was also great. They always had eggs, waffles, breads yogurt and an assortment of juices and drinks including coffee. The main breakfast course changed every day but the staples remained the same. This is a great hotel for anyone staying on business, but also great for families. Service: Outstanding Cleanliness: Very good Comfort: Very good read more

Everything was great. Complimentary breakfast was awesome Both mornings. Room was clean and the bathroom worked as it should(water pressure/flush/tub drain. It's really close(walking distance)to a great bbq joint and grocery store. read more

My family and I were supposed to stay in an RV, but it ended up being a nightmare! We ended up booking a room for the night. Valerie answered the phone pleasantly and when we got there late at night, she was very sweet and cheerful. The room and bathroom were clean and quiet. We finally got some much needed rest. The next day, Laurie, the front desk manager, was just the sweetest and most accommodating person. I can't say enough nice things about her. She sympathized with us and was very helpful. Honestly she could have just said "no, we can't do that" and I would've understood. But she helped make things so much easier on us and eased our burdens a little. So I would definitely recommend staying here if you want a clean place to stay and friendly service. read more

Location is good, right off Hwy 411 on the way to Smokey Mountains. However, the breakfast selection was not as good as the other Hampton Inns I've been to in the past. Wireless internet was slow. There are probably better choices in the area. read more

We stayed at the hotel between venues of a showcase baseball tournament at Western Carolina University. The hotel is very nice, clean and up to date. The lobby and breakfast is quite large offing plenty of room for those enjoying the businesses continental breakfast. When traveling for our baseball trips, I try to find family friendly, safe and clean hotels and this hotel met each of those requirements. Since we are constantly on the move and spend very little time at the hotels, I try to be very budget conscious when booking a room. I will have to say the hotel was one of the nicest we stayed at during our 2015 travel summer baseball season but it was the most expensive we paid for a one night stay. read more

Typical Hampton Inn, it was clean, quiet and comfortable with friendly staff. It was conveniently located with banks and a WalMart and Ingles located nearby. read more

We went there after a hiking trip and it was a great stay - staff were very nice and courteous, they provided us with whatever we forgot...rooms were clean and with good amenities including Wi fi, microwave, fritz, coffee maker....nice location right by a strip mall too.... read more

I checked in late after hiking for six days in the smokeys. I was exhausted and Bruce the night time attendant provided great customer service. He expedited my check in the get me in as fast as possible. Also, I really enjoyed the waffles and coffee in morning. read more

Wonderful clean hotel nestled in the Smoky Mountains. I have a story to tell about this place. We stayed just two nights and the accommodations were all you could ask for. Free WiFi, comp breakfast, and close to everything ( yes that possible ). ANYWAYS, I get home and to my dismay I realize I lost my wedding ring!!!. !!! As is customary in these cases you begin to lose your mind...backtracking everything you did up until that point trying to figure out that moment when the item was lost. On day two at home I remembered an incident where I heard a thud while picking something up in the room. It was a long shot but I called the hotel and asked for their help. They promised to look that day if they had an opportunity to clean the room (if no guests) but might not be able to until the current guests leave. Anyway they called back the next day saying they looked but couldn't find anything. Well, a few days later , after I turned the house over and cleaned and re-cleaned the car looking for the ring and about to give up hope I got another call from the hotel. The head of housekeeping was so bothered by this that as soon as the room was vacated she gathered her team and turned the room upside down and guess what...THEY FOUND IT!!! Amazing people who went the extra mile ! I couldn't thank them enough and are thinking of ways I can repay them from over 550 miles away. Hmmm...... read more

This is our second time staying at this Hampton Inn. The staff is friendly and rooms are clean. I love that they change the duvets after every guest. Also free breakfast. Decent choices. Conveniently located to multiple restaurants and breweries in town. Also not too far of a drive to Smoky Mountain National Park. My husband and I love to hike so if we are ever in this area again we will definitely choose this Hampton Inn. read more

one of the few hotels I've stayed at where the layout was well thought out and conveint

My husband and I were looking at property in Franklin NC on our way back to Fl when our car broke down for the 3rd time!!. We stayed in this Hampton Inn and from the first person I spoke to all the way to our check out was nothing but first class! I am in a wheelchair and the staff made sure I had everything I needed. They even brought a shower chair without me asking for one! The room was very clean. The beds were so comfy that we didn't want to get up! Free breakfast was great and Kayla (not sure about spelling) was very attentive and kept everything hot and clean. We will stay here the next time we go through there and hope you do too! read more

This is a great place. They are doing construction or a face lift on the outside, but the rooms on the inside are amazing and well-decorated. The bed was amazing and I didn't want to leave. The price is nice. The location is great to get out for hiking or biking. The rooms and area are quite. The TV was great. The checkin lady on this past Friday afternoon was so sweet, caring and helpful. Great down home feeling. read more

I checked in late but was very happy with the cleanliness of the room and the comfortable bed. The complimentary breakfast is well done and is actually laid out better than I typically see. Recommend for a quality stay. read more

I think that this must be the best hotel in Franklin. Nice, big, clean, and new rooms. The coffee/tea selection in the lobby, throughout the day, is great to have. I have stayed here twice now and will continue to each time I visit Franklin! Definitely, definitely worth the higher price (compared to some other hotels in town). read more

The staff here should be training the staff at other Hamptons on how to run a hotel. It is immaculate. The rooms are well designed and are decorated somewhat differently from "standard Hampton". Front desk staff are well acquainted with local restaurants and gave us good advice. read more

Nice Hampton; with an excellent, personable staff (especially the Font Desk folks) Very recommended!