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Hampton Inn and Suites by Hilton Intercourse

3.7 (11 reviews)
Open • Open 24 hours

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Had a really bad experience months back in the summer but since the corporate office handled it we thought it safe to visit and stay here again. BIG MISTAKE. The same rude condescending and belligerent front desk Make Clerk named Jean strikes again. We had been swimming in the supposed heated pool on Christmas Day and it was cold same as our last trip so my Wife called from pool phone to front desk where Jean was stationed and he refused to answer the phone. Not once nor twice nor three time. So my wife walked up as I was in the cold pool and asked him could he help check the pools temperature. He tried to blow her off yet she insisted and he came and looked into the room however nothing changed with the temperature of the water. More aggravating then that was when my wife asked why he didn't pick up phone he said he didn't hear it and the phone ringer is hard to hear. Switch to later that evening a charming woman front desk worker who we are friendly with we asked her about the pool temperature and the phone. She told us that the pool phone ringer is very loud and said he easily should have heard it. She actually walked back to the pool room to check the temp even though in the evening and our swim was long over. Talk about the tale of two front desk workers. So that leads to tonight as our first run in with Jean he refused a bottle of water to my elderly mother in law in the summer heat and we called corporate and they apologized profusely and we got comped rooms for it and reimbursed for the water we had to buy as they agreed it was ridiculous. The front manager John Barsoum was MIA that vacation. So we ask Jean tonight it's the last night of our three night stay if we could have a bottle of water and he refuses us again if you can believe it. Just for context we had asked a different woman clerk this afternoon for water ( we have medicines we take and couldn't get to store due to ice storms today) and she gave it to us in a split second from a drawer right at the front desk. So yes we wanted to see what Jean would do as it seem he has something against my wife and I a bi-racial marred couple and is quite nasty in tone to us. My wife couldn't believe it and we asked for Barsoum the manager but Jean wouldn't give his number said he was out of cards.. He said if I call And gave me a Hampton inn paper we could call that to get the manager. I did just that while standing at front desk and Jean answers the phone I shrug to him it's me calling though I'm standing right in front of him. Only then does he transfer me to the hotel managers voicemail where I left a detailed message with my number to call me. Have you ever heard of such a ridiculous situation and we are Silver Hilton Honors Members with dozens of stays we pay this chain for. This "gentlemen" Jean at the front desk needs to be retrained or reprimanded as he once again single handedly ruined our stay though two other kind woman front desk staff before him had made it such a please stay. I will report this all to corporate however if you are deciding to stay here or not as a tracker I tell you unless you like being treated like trash and abused so do NOT stay here. I await John Barsoums the Managers call as I'm hoping he will make this right. Last I asked Jean point blank to you have something against my wife and I cause this is the second time you're doing this as he did remember us and have a dirty look to us as well. For the life of me I can't understand why this employee remains employed let alone allowed to work with clients who pay for the Hilton Products.

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3 months ago

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6 months ago

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7 months ago

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8 months ago

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1 year ago

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6 months ago

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9 months ago

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1 year ago

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10 months ago

Clean and great price. Great breakfast setup each morning. Friendly staff and manager is very caring and friendly.

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1 year ago

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Hampton Inn and Suites by Hilton Intercourse - hotels - Updated July 2026

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