I stayed here this past week for a conference hosted by my company, and I was blown away by the…read moreexcellent service. Jasmine and the rest of the front desk team were so lovely and kind to our staff. A special shoutout to the food and beverage team for providing such a wonderful and delicious spread. The rooms were spacious and clean, and that cookie was amazing! I thoroughly enjoyed my stay, and I believe the rest of the team did too. We will definitely be back!

I stay here frequently. This hotel is consistent. It is close to many food locations and a…read moreStarbucks. It has a bar inside. It has a usable fitness room. It has ample parking. It has usually good rates. Staff is courteous. It offers a paid breakfast. What I don't like as a frequent traveler is the room. It has very inadequate lighting. I cannot see to put on makeup. It makes me think the low lighting hides something which is not true it is just the impression it gives. Also, the hotel is a bit loud. If you play Pokemon Go- this is a good place to stay. Several gyms and pokestops.

This is a nice enough place that is very clean and had a good breakfast buffet (they always have…read moreeggs, and will do like sausage and French toast or waffles and bacon every other day; also always have cereal and a yogurt bar available). The rooms were clean though my bed smelled like fries in places (and I don't eat in bed nor did I have fries in my room). The bathroom lights took some figuring out (they have a motion sensor) and the last night of our stay the power was shut off (by the city so not the hotels fault) and a loud generator was going. Overall nice place though!

I'm pretty lenient with my hotel standards, but this one really just missed the mark in so many…read moreways. We were midway on a road trip and stopped here, and it looked so promising online before actually experiencing it. The car area to drop bags up front is a small semi-circle and a bit chaotic. Cars get stuck easily if just one car up front takes too long. So it's kind of a weird 'welcome' as it is. From there, I think I may've experienced the most checked-out-check-in guy I've ever seen working the counter. It was actually impressive, like a caricature of someone who hates his job. I said hello, he stared at me. I guided him through how to check me in essentially, giving my ID, spelling my name out, and a credit card. He said not a word. I had to ask everything; ok and the elevators are that way? Breakfast is what time? Parking is where? etc. One big draw for this summer road trip with our longest day driving so no matter the weather, we knew they could swim here. Nope, pool was closed and that set everyone off. Girls were like "this trip stinks we wanna go home!" The room was fine, smelled a bit mildewed. Nothing too bad, but just fine overall. The breakfast the next day was poor quality, IMO. The oatmeal was impressive in that it was somehow super watery AND super thick and gummy. The fruit options are minimal, and it's sort of more 1990's continental breakfast than Hampton Inn. I was excited to see hard boiled eggs but they left the shell on and they were super sticky, so that was a one and done. Luckily the staff on the way out was friendlier than the guy before (would be hard not to be) and the hotel luggage carts came in handy. Other than that, very forgettable, and I would definitely go elsewhere next time around despite the nice location for this hotel.

This brand is normally newer hotels with modern fixtures and suites and this location wasn't any…read moredifferent. Check in was efficient although the room I chose during check in wasn't the one I got. I didn't complain as I got a similar room just a different floor. A couple items to note the clock was really dusty so probably needs to wiped down and the lotion in the wall pumps needed a refill. I was there four days and was pretty much empty throughout the stay. Now for the pluses- a good variety of food for the free breakfast, water filling station, large room with full size refrigerator and microwave, lots of charging outlets and living room area. Lots of parking and close to restaurants, markets and other stores.

Do not under any circumstance stay here if service js important. Most of the staff is very…read morefriendly. Amenities good. Facilities clean. But I was woken up early when I explicitly said not to. Then I was denied housekeeping service twice one for a ridiculous reason that was stated as policy. Which as a long term customer this is new to me. I spoke many times face to face with the employees and not called. I will say this isn't the Hilton standard. This stay caused me enough stress to never return.

Met with a team of smarty pants from the school next door. My go to Hotel was very comfortable and…read morehad a contemporary room design. Breakfast is always yummy and you will always see a smiling face. Dont forget about the awesome gym and pool. Go Redbirds!!

I've stayed at this hotel two times a year since it opened. This year, I had to complete a form for…read moreparking (supposed to be free in the attached municipal deck). My stay was for 2 nights - over 3 days. On the second day, I received a parking violation citation. I thought surely this is a mistake - surely the hotel will address this. So I called and left a message. As well I submitted an email. Never heard back. After 3 weeks, my travels took me back to Bloomington so I dropped by. I was told "there's nothing we can do. You should have come to us sooner." Mind you I called and emailed the same day I checked out. The hotels answer was wrong. The correct answer should have been "Well look into it and take care of it for you, mam." In a world of options, why would anyone settle for such bad customer service.

We absolutely loved our stay! This hotel is beautiful inside and out. I loved exploring and looking…read moreat all the antique furniture. We stayed in a vintage double queen and I thought the room had a lot of charm. The furniture in our room was older due to the style of room (and was absolutely what I wanted), but any amenities were updated. The shower was modern with what I am pretty sure was a rainfall showerhead and a handheld as well. Very refreshing. Loved how the soap smelled too, very fresh and lemony (I actually liked it so much I asked the front desk for a couple bars to take home and they were kind enough to toss a couple my way.) Staff was all very friendly and kind. The breakfast in the morning was quite tasty as well. We'd absolutely stay here again. Hopefully next time, we have time to use the pool.

On first glance this looked like a nice place. The exterior had a faux-chateau look, the lobby was…read morespacious, there was a bar, a restaurant, a pool, etc. Sounds good so far, right? Upon arriving in our room - again first glance was okay. But there was a large flickering light fixture in the bathroom, and when we visited relatives in another room the same thing was happening there. Not a deal breaker, but oddly annoying - though not as annoying as the barely lukewarm shower in the morning. Oh yeah - no bathroom exhaust fan either. WHY DON'T ALL HOTEL BATHROOMS HAVE AN EXHAUST FAN? For heating/cooling there was no 'constant fan' option in our room (though our relative's room DID have that feature), which meant overnight the a/c went ON AND OFF loudly on an irregular basis, usually just went we briefly dozed off. And when it was off you could hear every door slam, people talking in the hallway, doors slamming, and people running back and forth down the hall. That is until the a/c went briefly on again. Loudly. We asked the front desk for a fan (to use as some kind of white noise device) but they didn't have one. Pillows were flat and hard, only compounding what was easily the worst night sleep (or lack thereof) I have ever had in a hotel. And I have stayed in a few skeevy joints. The hotel bar apparently closed early on the night we wanted to stop in for a cocktail, so we missed out on that. The whole 'closing early' thing is also a pet peeve of mine. We were told we could not bring our own cocktails down to the lobby, though there was a large table of boisterous teenagers playing poker - so I guess that was ok but not four adults sharing a quiet drink. The room keys were very temperamental - working sometimes and not others. We were told when signing in not to keep keycards near credit cards or they wouldn't work (never had that issue other places, but whatever). Even keeping the key in a separate and empty shirt pocket did not prevent the wonky access issues, which required a few visits to the front desk to have the keycard 'fixed'. Complimentary breakfast was ok, though our party did have some disagreements on the food quality. In all fairness it was about what I was expecting. Short version: noisy, uncomfortable, noisy, and uncomfortable. I can't stress how horrible the overnight stay was here. Sure - your mileage may vary but you have been warned.

service was good but room was not cleaned well at all as seen in photos, there was more i didn't…read morephotograph but we only asked stayed one night. includes regular hotel breakfast, all the coffee cups had a hole in the bottom, i did notify staff

Basic Hampton inn, room was clean although bathtub was starting to rust, breakfast area was clean…read moreand maintained on a busy weekend. Check in wasn't very friendly with no mention of a diamond upgrade, and no water or snacks offered.

After hotel hopping for the 1st couple weeks of my work assignment, i was happy to finally land…read morehere. I stayed here over the course of about 10 weeks while on my work assignment. Staff were always welcoming & accommodating. I loved that everytime i checked in or called to book a stay that the staff remembered me. That means alot when you are frequenting an establishment on a regular basis. Housekeeping didnt always come in a do a full makeup either. Some days they came in & tool the trash but didn't make the bed. And it's like at that point why bother? For context my trash probably only needes to be pulled every 3 days. The rooms were a bit tight in the double rooms, with little to no walking space between the tv stand & beds. My biggest complaint would be for them to have oversized vehicles park in the back lot. Many days I got off a 12+hr shift & couldnt get a parl due to the Buses, trailers, etc parking & taking up 2+ spots. I thought that was pretty inconsiderate & inconvenient to other guests.

Meh. It was a Best Western charging Best Western Plus prices because the room and experience did…read morenot justify it. Our room was small but that was fine as we were barely there. However, there were some issues that made the stay less than what we expected. First, the water pressure from the bathroom sink faucet was lagging. And the water came out at all sorts of angles. The water pressure in the toilet was horrendous as well. It barely could flush the toilet paper from a quick #1 visit. My husband, ever the brave and handy guy, requested a plunger but never was able to get a decent flush. And then there was the breakfast - it's nice there is a sign informing you that can inquire about gluten free and dairy free items BUT you have to have those items available. I can't eat dairy. It's not a lactose issue - I really cannot have any dairy proteins at all. At all other Best Western Pluses we have gone to, they have had individual serving cartons of almond milk that I can ask for - but they did not have them. So while everybody else had four different choices of dairy milk, yogurt, many assorted pasty, scrambled eggs, pancakes, etc - my only option for breakfast was...oh wait, nothing because I couldn't even find fresh fruit.

We love Candlewood and always try to look for one when staying anywhere. This one looks like it had…read morea recent remodel. Looks very similar to one we stayed at in Oklahoma, but without a lounge chair or separate chest of drawers. I loved the long table/counter with extra shelves to keep shoes and stuff off the floor. The end table between the beds also has extra shelves and plugins for charging electronics. The TVs also welcomed us by name and allowed us the option to stream content from our phones. Only complaint is that not all the features worked on the tv remote. The sleep timer and input buttons wouldn't work. The beds were super comfy and gave full sized pillows. The last hotel we stayed in only gave us small square pillows and only about three of them which equals about one and a half regular sized pillows...ridiculous. After staying here, we have decided that whenever traveling we will always stay at a Candlewood.

When I first heard the name I wasn't sure what to expect don't have any brand familiarity with it…read more The suite I had was spacious. My bed was close to the wall abnormally so. When I returned back to the room the bed wasn't made. There's also no breakfast in the morning. Room has a kitchenette and there's a Meijer and Walmart close by.

My wife and I spent a Saturday night here while passing through. Honestly, we picked this hotel for…read moreits large, trailer-friendly parking lot. Turns out we weren't the only trailered vehicle in the lot that night. Check-in was quick and easy. Our second-floor room was clean and quiet. The bed was comfy, but there were only outlets on one side of the bed. The TV was terrible. It took ten seconds to change the channel. The refrigerator in the room was handy, as was the ice machine two doors down. We left before breakfast opened the next morning. I thought the room rate was fair compared to other hotels in town.

I'd rate the hotel 3.5. Here's why:…read more Carpet smell in the room almost knocked me out. Stink like wet feet or mildewy. Once you were in the room for a bit, your nose grew accustomed to it. Which isn't a good thing. Heating/cooling unit made a clicking sound throughout the night. It woke me up at one point. Then you got used to it. We typically book accessible rooms. This king room was really big. No lounge/sitting chair though. Only the desk chair. Lobby was decorated so pretty. Loved the colors. We didn't eat the complimentary breakfast. Appeared to be typical choice-make your own waffles, cereal, fruit, yogurt, eggs. Not sure if we'd stay there again. We usually select spots off Veterans Parkway closer to the airport