Continue to be impressed. They constantly are able to accommodate getting me in for repairs when…read moreneedef and get everything fixed right the first time. I highly recommend.

It's a family run shop and the guys there know their customers and don't try to upsell them nor…read moresell them junk. They take the customer and the customer's unique needs into consideration. Other businesses try to upsell. I have never gone to Town Fair for example and not been encouraged to buy four new tires over a flat. Unlike the dealership they never go out of their way to raise my bill.

A Volvo dealership that doesn't know about the cars they sell ... purchased a used radio for my…read morebrothers Volvo and it happened to be stuck in French everywhere I read says to go to the dealer or get software I called gengras and the guy had no clue what I was talking about and even tried to lie to me learn about the cars you sell or you shouldn't be selling them

The last few times we've come, service has slipped, alot. An oil change used to consist of new…read moreoil, filter, inspection, vacuuming, and exterior wash for $40. With the coupon on their website you could get out the door for $35. Over the last 6-12 months it's been a hassle to schedule an appointment, i leave messages and don't get a call back. Oil change has gone from $40 to $58, and this time they didn't vacuum or wash. Time to find another shop to service my vehicle.

I moved to Litchfield county 11 years ago. Since then, I haven't done any repeat business with…read moremost concerns up here except for Prime Sales. While most people up here are greedy. The Prime boys and their staff are nothing but professional, helpful, caring and proficient. My wife is a nurse at Danbury Hospital and relies on her vehicle to get her to work everyday. Whenever she has a concern, she'll call Danny and he fits her service in ASAP (or, STAT if you prefer) and checks the vehicle thoroughly. She's never missed a day because of Danny's management and Todd's expertise. I've bought more than one vehicle from Prime Sales and as long as they have something in stock when I'm looking this is where I'll go. They are not greedy. They care about their customers and treat us all fairly. Hey, I was just disappointed that at the beginning of the lockdown, I needed a truck and they didn't have one. So, I was forced to find one elsewhere. Unfortunately, I payed retail plus, plus...got a bad deal and worse financing (so please don't use Blasius North in Torrington). I learned my lesson. These guys are the best.

Just recently bought my 4th vehicle from prime. Everything went smoothly just like the other times…read more What a great team! They did everything they said and more. I would never go anywhere else!! Thank you Dan and the office girl Kelly. You guys are awesome!!

Took my vehicle hear for a DEF hose issue, they had it for over a week and couldn't find the issue…read moreor diagnose it. I said enough with the BS I came to pick it up after I was tired of being jerked around. They gave it back with wires cut and the bumper falling off and tried to talk me into thousands of dollars worth of repairs that it NEVER had when I dropped it off. BEWARE.

I brought my classic BMW here for service after completing a cross-country drive in early June. I…read moreowned and lovingly restored an 80's BMW cabriolet, but decided to gift the car to my dad after picking up a new project car for myself, and he's always liked the car. I placed an inquiry on their website when doing a search a few weeks ahead of my trip, hoping to find a shop my dad can bring the car to when he owns it and I am not around to help DIY. I wasn't able to find much information from this Yelp page, but felt confident in the shop's ability to handle an oil change and overall inspection of the car after Jackie and I had a phone conversation about scheduling the appointment. Thanks for taking time to answer my seemingly nit-picky questions - its really important to me! I asked for an oil change only, but was not given the option due to their policy. I was quoted $150 for the oil change and inspection service - was told this is mandatory for their intake of a new car/customer. I would have taken off a star for that, but later saw the value in this when I was provided with a comprehensive report including photos(!) of any faults the tech found with the car. Fast forward two weeks: Shop called and confirmed the appointment a few days prior. On the day of drop off, I was provided with shuttle service home. Upon pickup, I was provided with my car clean and with detail provided of the fluids and filters used in the oil service. I'll be back. (or at least, my BMW will be!) Thanks.

My husband and I recently purchased a used CX-9 from Modern Mazda, and we had an excellent…read moreexperience working with Bert. From the moment we arrived -- and throughout the following weeks -- he was patient, helpful, and incredibly easy to work with. Bert was warm, professional, and never pushy, which made the entire process feel comfortable and low-stress. We had to stop by after my workdays with our baby, and we were always welcomed without hesitation. That level of flexibility and kindness really stood out to us. He took the time to answer all of our questions and was always quick to follow up if he needed to track down additional information. We visited a some other dealerships during our search, and many of them tried to add aftermarket parts, extra fees, or showed us cars that didn't feel trustworthy. In contrast, Bert and the team at Modern Mazda made us feel confident and at ease every step of the way. At one point, my husband stopped in without an appointment, and Bert made time for him right away. When it came time to pick up the car, we were running behind, but Bert and his sales manager were accommodating and made sure everything went smoothly. We love our CX-9 and truly appreciate the straightforward, no-pressure experience. We'll definitely be returning to Modern Mazda for future maintenance and highly recommend asking for Bert if you're in the market for a car.

I had a truly horrific experience with Modern Mazda. A few months after purchasing the vehicle we…read moreimmediately had issues with rodent damage. The car was seen and the technicians insisted they didn't see how rodents were entering the vehicle and sent me off. Not too much later I had another occurrence where they chewed up the interior of the car and we returned and filed a claim. Once the part came in we brought the car in to be fixed where they finally found the place of entry for the mice but it was too late, the entire underside of the backseat and all the wiring was chewed up and destroyed. This turned into a month+ long project. My car was in the shop for 25 days before we were ever offered a loaner vehicle. I received mixed messages regularly regarding the status of the job and was told multiple times the car was ready for pickup just to be delayed another week, then another week. When we did receive the car back it was in HORRIBLE shape. It was left stained inside and out, with missing pieces and an ill fitting gasket. Where's the oversight of quality of work being put out? The same day we picked up the car, we had to return it so they could fix the poorly finished job. Once I picked up the car yet again, I took it home to realize pieces of the seatbelt were missing. Again, WHERES THE OVERSIGHT? Not to mention they had cut or snapped the car seat covers I had personally purchased for this vehicle. When I brought the car back for the fourth or fifth time, they couldn't fix the seatbelt issue and asked me to come back AGAIN in another few days. The manager was present when I returned, but walked away, no apology or acknowledgement of the shortcomings of his business. My experience was so horrific I ended up selling the car altogether. I wish I had listened to my friends who also had a poor experience here. Please head this warning.

I've brought a few different cars here over the years, along with some of my family members…read more The workmanship is always the best I've experienced with a body shop, and they are always responsive and honest when answering my questions. I will continue to bring my cars here!

Jeff and his team did an incredible job on a dent repair from a rogue shopping cart into my new…read morecar. He's meticulous with the job of matching color paint , finish and detail. I can't recommend enough that they are a go to for auto body repair

These guys are the best!! Easy to work with, timely and overall get the job done asap. Will only…read moreuse them from now on

The place is full of great people, got us off the highway, got us a place to stay. Went out of…read moretheir way to take care of us , our truck and RV

I went there to get 2 new tires and an alignment they were very quick I was in and out in 15 min…read more They were very detailed and explained everything to me. When I called originally they gave me a price but when I got there they didn't have the tires I asked for in stock so they gave me a more expensive tire for the same price. I payed $270 out the door in cash.

These guys were honest and fixed my shaking on my car by professionally balancing my tires & wheels…read more.