Great customer care and service best prices and fair Top quality and a lot of inventory options read more

prior to an oil change i specified that they do not overfill the oil. ater driving 500 plus miles i checked the oil level and found it way overfilled. gm states an overwill will damage the engine. i took it back to dealer and they had drain some o1l off. should i trade my car in as i dont trust it anymore (this iss a one year old like new car. read more

If I could give zero stars I would. First, truck went in for an oil change and 2 other front end issues. One issue was addressed, after being told the truck was all set and ready for pick up. Went in to find out the truck was half done, after a long commute. Called the next day to see if anything could be done(I have the pre paid service package) so I didn't want money and or anything back, just some good old fashioned customer service and or a SORRY. Got nothing from the service department (Antonio) But told I was wrong. And it was "on me" for not doing something. After I held a conversation saying I wanted my 3 issues addressed. Just wanted the oil changed and issue looked at. Not a free truck. Even trying to chat with a manager is impossible. So many better Chevy dealer in this state, Hamden Chevy is NOT one. read more

I've been shopping around through multiple Chevy dealerships in the CT area and by far this has been my best experience. My sales consultant Zane was very knowledgeable and showed great hospitality and patience helping me and my wife get in to our new trailblazer. If you want excellent customer service ask for Zane read more

Hamden Chevrolet - Auto Repair Near Me - Hamden, Connecticut

Went there to trade in my car, & when it came down to negotiation time they were not willing to budge even a penny. Verbatim said "we won't take a penny off a used car." Also tried to gaslight us into saying the repairs on my current car would be a whole new motor for $3k, even though I have & brought the paperwork from 2 separate shops stating the work it has had done and what is needed, for about $1k. We loved the car we were looking at but not worth what they were offering & did not want to deal with a dealership like that. read more

I found a truck online a couple days ago and booked an appointment for a test drive today. In between, I received several more texts and calls asking if I wanted to see the truck. I told those other employees I already had an appointment. Clearly, zero communication between sales staff. I arrived today at my appointment time only to find out the truck was not even available because it was in the repair shop. The salesman offered to show it to me at town fair tire but said it's unable to be test driven. So much for making an appointment and driving all the way there. Super unprofessional. We are well qualified buyers and would have been an easy sale. Will go elsewhere and purchase a truck that's actually available. read more

I recently moved to the area and brought my Equinox in for a simple service. The service department told me my car needed $11,000 worth of work, which after consultation with another mechanic it absolutely did NOT. Then separately their used car department was apparently DESPERATE to purchase a used, 2016 Equinox, with 100k+ miles that, according to their own dealership, needed $11k worth of repairs. They whole thing was upsetting and frustrating, and it seemed to me they were trying to play me since I was new to the area and from out of state. So I don't know if this place was trying to run a scam on me, or are so poorly run they don't know what they are doing. All I know is I will NEVER trust Hamden Chevrolet with anything related to my car. read more

These people do NOT care about customers after they've purchased a vehicle, here. You can email, call, leave voice mails, speak to someone who's in charge, but they don't have authority to make decisions and the main manager is never available. They let me drive off the lot with a used car with low coolant and washer fluid. Supposedly, there were no mechanics to get this. Then, find out the funnel for the washer fluid is disconnected. They make promises to check out my concerns, but then after trying to get an answer, I got "well you bought the car as is". Found out the spare key fab doesn't work, either. That's my problem, now. These things should have been ready when I picked up the car. They should have been aware of these things when prepping the car for sale. They also charge for cleaning the car up and detailing but did not do that. Had to wait hours for them to get numbers ready. Basically took all the excitement of my son buying his first care. The process was absolutely miserable. Now, they got their money, so they've washed their hands of me. This place must make money by accident since I find it hard to believe anyone would ever go back to them for any reason at all! They also told my son he had an appointment for an oil change in the fall. Nope! Cancelled that. Screw this place. Bunch of dishonest liars who blow smoke up your ass until and ignore until you go away. Do not buy from these clowns. read more

Bought a used car from them, they provided only 1 key. Stated because it wasnt certified pre-owned. Want us to pay for second set of keys! Also the gas tank was empty. What car dealership doesn't do a complementary first tank of gas? And we paid part on a credit card , so they also wanted to charge us $200. Fee for transaction. read more

An amazing experience as always at Mazda in Hamden. John Angello was so sweet and helpful! He said he's new to the business but has been in customer service for years and it shows. He got to know me and he was so easy to talk to. He listened to my needs and expectations of getting me into a new car. He worked closely with his manager, who was also a very nice and sincere gentleman and together they were able to get me what I needed. I have been a long time customer with Mazda and they have always treated me well, John is a great addition to the Mazda team and has validated why I have stuck with them for so long, they are great people and really work for the customer! read more

The service advisors are very polite but I think they have to deal with some disorganization in the back. I took my car in for a new timing belt and I was not informed that they needed a certain bolt and other parts until after their lunch, even though I brought my car in it at 8AM. So 4 to 5 hours were wasted with nothing happening. I returned for another appointment for the timing belt on a Friday a couple of weeks later. They managed to get me out of there by the end of the day. The service advisor seemed unsure when I called around 3PM, like my car was going to end up being there for the weekend possibly, even though I brought it in at 7:30AM. read more

A few months ago I was looking for a new truck and found one posted on Hamden Chevrolets website. When I walked in I was greeted by Johnny. I was Johnnys 2nd customer and for being so new he did very well and was very easy to talk to. The manager as well as Cliff Baker were very easy to talk to as well and helped Johnny get us situated. It has been a few months now and I am still loving my new truck. I highly recommend going to see Johnny if you're looking for a new vehicle. read more

Douglas at Hamden Chevrolet is the best! He helped me and my mom get into a new car immediately after ours was stolen! Great customer service and the friendliest staff!! read more

On Friday afternoon, I found a vehicle on line that I wanted to test drive. I set a Saturday late morning appointment which Matt confirmed. They even called Saturday morning at 9:30 to confirm again. We showed for our 11:15 appointment and we're delayed since out salesman, Cliff, couldn't find the keys. It turns out that even though I asked for this particular car, they sold it to the next person Saturday morning who wanted it. We drove a more expensive model of the same car. It was more money than we wanted to spend and we left when there was no deal to be reached. "We get these often and I can call you." I needed to buy a car now. The positive ending is we found the same car at another dealer for less than our max budget. Just because there are few cars available for sale, doesn't mean you should fall for "bait and switch. ". read more