This is one of the best run businesses in the area. for 20+ years I got my auto parts at one of…read moreO'Reilly Auto Parts major competitors. My wife and I moved to North Haven from Wethersfield four years ago. I went into my local "previous" auto parts store. It didn't have what I need. I then went into this O'Reilly Auto Parts. It completely won me over. I never wetn back. Phenomenal people - beautifully laid out - totally professional. My most recent experience - last week - was I walked into the store - as I so often do - in need of some advice / expertise. There was a friendly young man, Zach. I asked him a somewhat technical question about a piece of equipment I wanted to buy. There were several types at a range of prices. Zach led me - with perfect clarity to the right piece at the right price. Then explained to me exactly how to use it. I walked out - as I always do from this great store - with a COMPLETE solution. Zach is a young superstar on the rise. Great attitude. Knowledgeable. Provides above and beyond service. his extra effort didn't result in any immediate dollars going into the store's daily revenue. But it solidified in my heart and mind why O'Reilly's is my ONLY go to store in their specialty. I recommend to O'Reilly's Auto Trader Corporate. Sneak in a video camera and train it on Zach on any day he works there. You could use that as an absolute role model for training others. All the Trainer would have to do is to edit the highlights of his day, play the tape - and turn to the class and say - "And THAT is how its done!!!". Thanks Zach!

Shout out to Zach who helped a lady in distress when her drivers side wiper "broke" off!! He…read moredetermined it really wasn't broken and reattached the wiper for me as I failed miserably trying to fix it myself. What a sweetheart! Thank you so much!!!

I had my car serviced at Mike's two times, and both times I was very pleased. I went for a routine…read moreoil and they went beyond and made other recommendations for preventative maintenance. I will be going back and highly recommend them.

Best genuine auto place in Connecticut that I've found. The whole team is professional, courteous,…read moreand gracious. I have an older vehicle that has needed a lot of work, and I have almost no car knowledge. John has taken the time to walk me through the problem in each instance, actually taking me into the garage and showing me what was going on. They've also been fantastic at working within my budget, and discussing different options very directly and frankly with me, which is very rare. Don't go anywhere else!

Went to them to get a part of my car fixed. My dad had originally went to see the price and what…read moreexactly needed to be fixed. When I arrived with my mother and explained what we needed to get done, they raised the price by $30. When brought up how we got a different price previously they informed us that it didn't matter and the price he gives us is what we have to pay. I'm not saying it's only because we seemed to be "clueless women," but it was a weird coincidence. Very disappointing since I saw other people with positive reviews from here.

This place is the best. I had a muffler problem that other…read morepeople were giving me the "gloom and doom" estimates of over $1300 to fix. Luckily, my mechanic knew about American break and muffler, and I got everything repaired for $60, better than it would've been from that other big-chain muffler Shop.

Stopped in for emissions. Wasn't sure if I needed it since I'm transferring from another state but…read morewith my truck being a certain age, it was due. Other wise I'd have to come back in a few months once my information went through the DMV.

We have a 2001 Dodge Ram and Branford Auto Center fixed what 2 other garages didn't ... Manny kept…read moreme apprised of the recommended work and how much it would cost, he kept to his estimate and time it would take. Bottom line nobody could get the engine light off but Manny. He also fixed the power link connectors that another establishment failed to repair and sent the truck back with no power 3,months ago. This place is great, I'll never go anywhere else.

I wanted to give a shout out to the most patient mechanic in the world who put up with me needing…read moreall kinds of reassurance that my car was ok to drive. He told me I could drive to California and be ok. I'm still laughing. Lady in the shop super friendly. Looking forward to doing business with them !

propane refill and couldn't be more impressed! The lady inside was absolutely amazing--super…read morefriendly, helpful, and made the whole process smooth. Jon did a great job filling up the tank quickly and efficiently. No long waits, no hassle--just fast, professional service with great people. Highly recommend if you need a refill or any other service. This place is top-notch!

They were supposed to recharge my AC Freon to 500g but only put in 193g. I found out after I went…read moreto the Kia dealer to have it assessed because after over a month of trying to work with Tony's my AC was still blowing hot. Kia did the diagnostic and found only 193g of Freon had been added. Tony's was very difficult to work with, and I also found they were persistent with having my review deleted from another major platform, when all I am doing is posting my honest experience with receipts/proof attached. Do not recommend this place at all.

Great service, fair prices…read more I called to see if they could fit me in same day and finish by 4pm for a road trip -- my hood was rusted shut, preventing me from replacing my headlight so I could drive safely in the rainy weather. They told me to come right in and they would see what they could do. George and Ismael stood out in the rain trying to loosen up my hood latch, replace my headlight, my tail light, and even did a last minute oil change to make sure my car was safe to drive today. They topped off all of my fluids and fixed my tire pressure without even being asked. I made it out of there with a $35 charge for the oil change and 1/2 hour of labor for the hood latch/headlight repairs, topping my bill off at just under ~$100. (On the contrary, Firestone Auto told me they would charge $200 just to replace a headlight, not even knowing my hood was stuck shut). I will definitely come back here in the future. Auto shops so often leave you feeling like you were cheated, but I trust these guys and felt like they had my best interests in mind.

I brought my car in on 8/18 to check the brakes and the rattling exhaust. They fixed the brakes and…read moretold me to come back sometime for the welder to fix 2 small spots that need to be welded on the heat shield. Lillian the manager said to just show up and it would be taken care of. About a week later, I decided to call ahead of time rather than just show up, and Lillian told me to wait until the following week because the welder was on vacation. I waited until today 9/23 to call back to make an appointment and the manager on told me to just come down, that it would take 45 minutes. I sent my 17 year old son and he called me when they were done saying it was going to be $418! For 45 minutes of work! That Lillian had led me to believe was free, after my car spent the entire day there back in August! I am furious. Edit: Spoke with the Vice President on 9/24 and he took care of it. I will be a returning customer. Thank you!

Absolute scam. Bought a Groupon for an oil change. The Groupon says 'all oil changes include 5…read morequarts of full synthetic oil'. When I went to get my oil changed I was told I chose the wrong package, should've bought the $62 one; should be no big deal (even tho the description says full synthetic is included) why not just apply what I've already paid and I can pay the difference? Except now it's being applied to a full price change, so the difference is $85. So instead of a $30 oil change or a $62 oil change, it's $120. Can't even get the Groupon refunded, absolute garbage. I'll eat the $30 before I give this scam company another cent.

I want to be fair and objective: the first time I came here, the service was fine and…read morewell-documented. That's why I returned. But the second visit told a very different story. I'm a woman, and I believe the shop assumed I had no knowledge of car repair pricing. I have the full digital estimate saved as screenshots, so here are the facts: TRUNK WEATHER STRIPPING Quoted: $433.08 Labor: $132.78 | Part (trunk seal): $274.44 Reality: A trunk weather seal costs $20-$60 in parts. Labor is a straightforward 30-45 min job. Fair total in CT: $100-$130 MAX. They were charging 3x the reasonable price inflating the part alone by over $200. SPARK PLUG REPLACEMENT (6 cylinders) Quoted: $961.78 Labor alone: $691.03 | Parts (6 plugs + gasket kit): $213.32 Reality: According to AAA, RepairPal, and industry standards, a V6 spark plug replacement runs $150-$350 total, or up to $500 at a dealership for hard-to-access engines. Labor nationally ranges from $55-$437 they quoted $691 IN LABOR ALONE. That is simply not defensible. POWER STEERING FLUID RESERVOIR Quoted: $454.78 Labor: $182.10 | Part: $245.53 Reality: This reservoir typically costs $30-$80 in parts. The job takes under an hour. Fair total: $130-$170. They marked up the part by over $170. MOUNT & BALANCE 2 TIRES (215/60/16) Quoted: $373.74 They also added $23.79 for "Road Hazard Coverage" without asking me. Reality: Those tires run $80-$110 each at Costco or Walmart. Mount & balance is $20-$25 per tire. Fair total: ~$230-$270. I declined all four jobs. The overcharge on just these items totals approximately $1,000-$1,300 above fair market value in New Haven, CT. What I did approve (Fluid Film Treatment $199.99 and Transmission Drain & Fill $193.66) seemed within a reasonable range and I have no complaint there. If you are a woman, speak limited English, or appear unfamiliar with car repair get a second opinion before approving ANYTHING here. Bring someone with you, or check RepairPal.com for fair price ranges in your zip code before you walk in.

My father just got his car from this place and paid 800.00 and the car is still not fixed. I will…read morebe filing a complaint on this company ASAP with Consumer protection.