They seem like nice people, but unfortunately I found the experience pretty unaccommodating when…read morethere was an issue with my order.
I ordered a Thai latte and was extremely disappointed. It was grossly sweet, so sweet that it genuinely made me a little nauseous. I only took two sips before asking if they could make it less sweet or possibly switch it for a matcha latte, which was the exact same price. I was asked if I was going to pay for a new drink, which I found frustrating. If the issue is with the drink itself, especially when I had barely touched it, I don't think the customer should have to pay again for a replacement of equal value.
They offered to add more milk, but it didn't really help, and I was also told I'd have to pay if I wanted them to add more tea. At that point, it felt like there was no real effort to resolve the issue. I even had my friend try the drink, and she agreed that it didn't really taste like a Thai latte. To me, it tasted mostly like milk, food coloring, and an overwhelming amount of sugar.
I also ordered a garlic cream cheese bread, which was good. Not the best I've had, but definitely not bad. I'd say their pastries are a step above their drinks based on my experience.
I'm also in the service industry, so I try to be understanding when things aren't perfect. That's why the way this was handled bothered me more than the drink itself. This felt like a very easy situation to fix, and I would've handled it differently with a customer. I don't expect perfection, but I do expect some willingness to make a reasonable correction when a customer is clearly unhappy with something they've barely consumed.
Overall, I probably won't be coming back. The staff were friendly, and it is a quiet place to study with free Wi-Fi, so I could see myself recommending it for grabbing a small pastry and getting some work done between classes. But for the prices, I don't think the quality or customer service was enough to make me want to return, especially when I can go to Tous Les Jours and get what I consider better quality for a similar price.
I wanted to like this place, but unfortunately the drink and the way the situation was handled left a pretty bad impression.