This place is as essential to my life as gas in my car…read more The joy of getting from point A to point B, finding something, building something, creating something is priceless. The coffee shop is a bonus. I had never been in Bonney Lake before meeting my now husband of 5 plus years, and I have developed the habit of coming here whenever anything happens in my life. Everything is expensive these days, but I come to Ben Franklin to walk the aisles and feel my feelings. I come here when I am sad, scared, happy, excited. Through celebrations and losses, milestones and ordinary days, it has been a constant place of comfort, creativity, and possibility. I do not usually let staff at any store affect my day one way or another. They have their own lives and stories that I know nothing about... every employee I have encountered here has been kind, helpful, and genuinely pleasant. My child is growing up with paintbrushes instead of iPads, with crochet hooks and yarn, fabric, puzzles, sewing machines, and handmade keepsakes that become symbols of memory. She is learning how to create, imagine, and build with her own hands. A big part of that is because this place exists. We truly love Ben Franklin Crafts. Please do not go anywhere.

Very disappointing customer service experience…read more I stopped by Ben Franklin Crafts in Bonney Lake today looking for some stretch or jersey-type fabric that I could use for a backdrop. Unfortunately, my experience with the customer service in the textile department was very disappointing. I asked the sales associate if they carried any stretch fabric. Before I could even finish explaining what I was looking for, she cut me off and told me that they didn't have any stretch fabric. As I continued looking through the fabrics, I found several materials that clearly had some stretch, including crushed velvet and other fabrics in different textures. I pointed out the few fabrics that I found to her and said that there were a bunch of stretch fabrics, and her response was, "You call that a bunch?" I then explained that I was looking to use the fabric for a backdrop, rather than clothing. She responded, "Oh, I thought you needed it to make clothes or something." The interaction continued in a way that left me feeling like I was more of an inconvenience than a customer who was simply asking for assistance. At that point, I walked toward the exit but decided to speak with a manager because I felt uncomfortable leaving without addressing what had happened. I asked for a manager but was directed to a supervisor. I explained the situation, and her immediate response was essentially that they didn't have any stretch fabric. I told her that I had actually found several examples myself. She then said, "I guess they're new." Unfortunately, I didn't feel like my concern was really being heard or that anyone was interested in helping me find what I was looking for. I ultimately gave up and left without purchasing anything. It's not the fact that they may not have had the exact fabric I wanted--that's understandable. It's the way the situation was handled. A simple, "I'm not sure what we have, but let's take a look," would have made a huge difference. I wanted to support a local business, but based on today's experience, I left feeling very disappointed and uncomfortable. Hopefully management takes this feedback seriously, because customer service matters just as much as the products you carry.

Not sure why my comment keeps disappearing? Not sure if it's getting deleted. This place is full of…read moreunprofessional people. They are rude and the management is TERRIBLE. I will NEVER purchase anything from them again. Save your money and shop elsewhere where both the product quality and the customer service is worthwhile.

Applied for a wholesale account, sent in all my info and had full communication with Martha until…read moreit was time for them to call me with the information on how to place an order. Then all communication stopped. I emailed to see if they had forgotten about me, and still have not heard anything back from anyone. Why would they have me go through the process of signing up and sending all my info if they had no plans on letting me place an order ....

Return policy is 14 days for exchange or store credit…read more My wife bought me a beautiful chefs knife from this store. It wasn't exactly what I wanted, so I went in to return it. The lady laughed when I asked if she could return it to the original form of payment. We wanted to support small business this holiday season, but this type of inconvenience is one reason we typically shop online and with larger retailers or specialty stores when gifting. 2 stars for inconvenience, and being stuck with a $150 chefs knife we could have bought online for $130...

Kind staff. Their selection is amazing! Fair prices. (Bring a small business, I don't expect deep…read morediscounts.) This is the place to find almost anything.

Affordable, environmentally conscientious, beautiful gifts. A welcoming atmosphere with such…read morepleasant Christmas decor and treats. Bulk unique candy offerings as well as delightfully served espresso drinks. Soaking everything in, including the hospitality of the owner and employee was a relaxing experience. The licorice my husband chose and my iced dirty chai were very good. We'll be back!

I love A Picket Fence. I have been shopping here since the 1990's. My friends and I love coming…read morehere. The staff is always so friendly and helpful. It is always a fun experience. I love purchasing gifts for others and myself from A Picket Fence. The live events are so entertaining and informative. The events they sponsor are wonderful. A Picket Fence is one of the most community-minded businesses in the area. I can not emphasize enough the support they give to fellow businesses and the community. They exemplify caring and support. A Picket Fence is a place for friendships. I always feel welcomed, like a returning friend. I highly recommend A Picket Fence, their staff and the owner LuAnn Iselin Come experience hospitality, a great and diverse product line-up and people who are welcoming and friendly. Come to A Picket Fence!

I dont recommend this place at all!! I took a lot of nice and some new items and they wanted to…read moreonly give me just $19 cash or $30 store credit for some of my items. That is a huge difference in my opinion!! They took 3 pair of shoes that were In Great condition and a handful of nice clothes. SMH. The woman at the store just told me that I was better off selling it on my own because I declined the laughable offer of $19. SMH! That is a rip off!! Just a pair of new rain boots that I took were worth more than $19 and that was new.

This store was amazing. I highly recommend. I have been to several childrens resale stores as of…read morelate as I am going to be a grandmother soon. This store was clean, well organized, with a lot of room to move around. Things were easy to find, and it wasn't packed with old clothes and a few good ones. It was packed with a ton of clean, quality brand, well maintained clothing at very reasonable prices. In fact, in all of the clothing I looked at, I think I found one shirt that had a little stain on it. All very nice clothing. Whoever is doing the trade in buying is doing an excellent job ensuring gently used clothes are what is put out on the floor. The lady working was super helpful, kind, and informative. The store was clean and tidy and smelled nice. There was an excellent selection of all things baby/kids. Easy parking and lots of sale days! We will definitely be back.

So cute! So many fun gifts to peruse. It seems a little on the speedier end but the items are…read moreunique and good quality, so it's understandable. My family and I spent most of 45 minutes or so, just looking at and showing one another all of the fun items the had to available. The salespeople were kind and willing to help but not pushy,

What a perfect stop we made for last minute stocking stuffer shopping. It also would be ideal for…read moreany gift giving, not to mention treasures you will find for yourself, no matter what your interests may be. Unique treasures and fun finds around every corner. Not to mention awesome and friendly costumer service everywhere. Despite a full shop and wrapping and packaging your purchases beautifully and safely, the line was never more than two people deep. If that. Great quality, but everything is PRICEY. This may seem a negative ( it is ), it did insure i only purchased what I truly needed or loved enough to pay the price.

We've been shopping here for years and I don't think I've left a review before, though I should…read morehave. This store is wonderful and the reason I want to leave a review today is because a lady who works there was so helpful. Our granddaughter is getting older, she's turning eight, and it's a little harder to make good gift decisions. I wish I knew this woman's name, I don't, but she helped point us to things that are really on the nose. Recommend this store highly. And ask the staff for recommendations.

I love going to Curious Bear when I'm looking for a kids birthday gift or holiday gift. The…read moreselection is nicely curated and the staff is helpful if you have a question like "what would a kindergartener like?!" I always find something new and interesting and they have a loyalty program, too. Parking is in the lot and can be a little tight but it has never been an issue for me. Sister shop paper luxe (stationary and gift) is great, too!

Delightful store with clothes, dishes, cards, incense, gift items, friendly help although small…read morethey pack allot of interesting things. I was welcomed as I entered, told if I had any questions to let them know. I picked up a greeting card, affirmation book and some incense. I'm very pleased with my purchase and positive visit.

From the original 'The Old House Mercantile' to their new name and location as The Proctor…read moreMercantile, they have always been a 'must stop' for me. As a Fiesta dinnerware collector for 30 years, I have probably funded their retirement, and I'm proud to have done so. So knowledgeable, so passionate, so professional, so kind. I would give 6 stars if I could!