This place is as essential to my life as gas in my car…read more The joy of getting from point A to point B, finding something, building something, creating something is priceless. The coffee shop is a bonus. I had never been in Bonney Lake before meeting my now husband of 5 plus years, and I have developed the habit of coming here whenever anything happens in my life. Everything is expensive these days, but I come to Ben Franklin to walk the aisles and feel my feelings. I come here when I am sad, scared, happy, excited. Through celebrations and losses, milestones and ordinary days, it has been a constant place of comfort, creativity, and possibility. I do not usually let staff at any store affect my day one way or another. They have their own lives and stories that I know nothing about... every employee I have encountered here has been kind, helpful, and genuinely pleasant. My child is growing up with paintbrushes instead of iPads, with crochet hooks and yarn, fabric, puzzles, sewing machines, and handmade keepsakes that become symbols of memory. She is learning how to create, imagine, and build with her own hands. A big part of that is because this place exists. We truly love Ben Franklin Crafts. Please do not go anywhere.

Very disappointing customer service experience…read more I stopped by Ben Franklin Crafts in Bonney Lake today looking for some stretch or jersey-type fabric that I could use for a backdrop. Unfortunately, my experience with the customer service in the textile department was very disappointing. I asked the sales associate if they carried any stretch fabric. Before I could even finish explaining what I was looking for, she cut me off and told me that they didn't have any stretch fabric. As I continued looking through the fabrics, I found several materials that clearly had some stretch, including crushed velvet and other fabrics in different textures. I pointed out the few fabrics that I found to her and said that there were a bunch of stretch fabrics, and her response was, "You call that a bunch?" I then explained that I was looking to use the fabric for a backdrop, rather than clothing. She responded, "Oh, I thought you needed it to make clothes or something." The interaction continued in a way that left me feeling like I was more of an inconvenience than a customer who was simply asking for assistance. At that point, I walked toward the exit but decided to speak with a manager because I felt uncomfortable leaving without addressing what had happened. I asked for a manager but was directed to a supervisor. I explained the situation, and her immediate response was essentially that they didn't have any stretch fabric. I told her that I had actually found several examples myself. She then said, "I guess they're new." Unfortunately, I didn't feel like my concern was really being heard or that anyone was interested in helping me find what I was looking for. I ultimately gave up and left without purchasing anything. It's not the fact that they may not have had the exact fabric I wanted--that's understandable. It's the way the situation was handled. A simple, "I'm not sure what we have, but let's take a look," would have made a huge difference. I wanted to support a local business, but based on today's experience, I left feeling very disappointed and uncomfortable. Hopefully management takes this feedback seriously, because customer service matters just as much as the products you carry.

They always did a great job at this frame shop. They gave really good suggestions on matting and…read moreframing. I highly recommend!

This is the best frame shop around. Everything they use is archival safe, you will never find any…read morecrummy paper mats here. They stand behind everything they do, unlike some other places.

Outstanding photo printing services Great customer service…read moreand support I highly recommend this business.

Good quality work. They were too busy? to give me good customer service. I had to call back several…read moretimes to get their attention. The order turned out OK quality wise. I wanted to send them a guide print to serve as a reference but they would not let me do it and no proofing available. It was a large Giclee so I was a little concerned as I have not ever worked with a lab that refused both guide print and proof. It was a reproduction of my wife's oil painting so color matching is important to us. Communication was over the phone and email so I might have gotten better service in person. A bit defensive when answering questions. Maybe it was me? or they are just too busy because they do good work at reasonable prices.

Where have you been all my life?!!! We found out they've…read moreonly been around for a couple of years. Family owned business, dad helps out, so does their son, mom teaches pottery classes. So we celebrated 5 birthdays, 12 of us came to paint ceramics, we brought snacks, and drinks. If you didn't have any snacks, this place has snacks and candy you can purchase. Since we were a large group we took the upstairs level. Not easy for people with knee problems, but we managed. So we set up our snacks, Italian sodas, and birthday cake, then we went downstairs to choose what we wanted to paint. Items range anywhere from 20.00 and up. One of the birthday girls had to bring her granddaughter and she had a blast. Another young gal took her newborn and carried him in a pouch while she painted. Staff was very helpful. We had a color chart to choose our colors, we told them what we wanted and they brought to us and replenished paint when needed. Each station had water, sponges, brushes, lazy Susan, and a tray for your paint. We held the space for two hours. Perfect timing because they closed at 5pm on Sunday. They will glaze our projects, and next week one of us will pick it up and bring to everyone. Now we want to go back and take a pottery class. Everything is so affordable including the classes. So glad this one exists, because the one we used to go to in Auburn to pain canvas closed down permanently. I posted a photo of the wall of ceramics to choose from. Support women owned AAPI small business

I've been to a few paint your own pottery places and had recently seen this place so decided to…read morestep in a whim with two people. Make sure you wear layers, it was FREEZING inside. I'm used to more of a selection of pottery to paint, but there were still definitely something for everyone, but it might have skewed more to items for kids. Prices were higher than I've seen at other places, but this is more of a mom and pop type shop so I'm glad to pay it. After you pick out your pieces you are given a tiny pallette for your colors and you have to write down your color choices for the worker to dole out your paint to you. I didn't love this. I can see how this is helpful from kids using too much paint or making a mess. but with three adults it was a bit annoying to have to keep asking for more paint refills. We weren't given any direction on what to do. Two of us had done this before but one of us hadn't so we had to be the one to tell him to wipe the dust off your piece, make sure to do three coats, etc. When we got our finished pieces back, I was a little surprised that the entire piece wasn't glazed. I'm used to every side being glazed including the bottom. One of us painted a turtle and he left part of the face blank, and that part didn't get glazed which was pretty weird.

Small store nestled in the quaint town of Buckley. The owner is very nice and has a lot of…read moreknowledge. Her primary focus is long arm quilting. (No custom) She has a small selection of fabrics at great prices! There is parking in the back.

Friendly, cute shop!! As a new sewist I am grateful for this shop and the tips I have gotten from…read morethe woman in the shop. I am dropping off my very first quilt top to have long arm quilted.

I have purchased several different individual items and two large custom orders from The Mad…read moreCrafter. If you are hosting a large event or just searching for a special one of a kind gift you will find the attention to detail and customer service far exceeds the norm. The Mad Crafter gave us personal attention and listened to our concepts and then delivered amazing work and ahead of schedule! We are impressed and highly recommend The Mad Crafter. Five stars! The MPC Auction Team

I bought a hummingbird shadow box for my mother as a housewarming gift. so very creative, unique…read moreand masterfully done. I will be. returning customer.

I saw Jeremiah last month for a massage. I was able to book at 6pm on a Friday night, the perfect…read moreending to a long week! Jeremiah is ahhh-mazing! I had to stop myself from moaning in pleasure, in the best possible way. When I left, I felt so loose and warm and relaxed. His technique is superb, the ambiance is so calming, the music so soothing. I'd go every week if I could. Book your appointment now to feel amazing!

I have been going to Jeremiah for several years now, and try to get in consistently. He does a…read moregreat job and I always have a better next-few-days after one of my visits. I wholeheartedly recommend!

I dropped off 4 children's garments to A+ this afternoon. I have to say the service was very, very…read moregood. I felt like it was so personalized and the woman helping me (Lisa, I think) was so kind and patient with my teething toddler. I'm excited to get the clothes back and have that final touch for our family portraits. I will update and be more specific about the workmanship later! Edit: I was able to pick up my garments when they agreed to have them ready. The workmanship was excellent. The seams are all subtle and strong. They do not look like they were altered, rather they look like that's how they were designed. One dress for my daughter had to have a section relined due to some scratchy material. My daughter was able to wear this dress for her pictures without constant fidgeting because of discomfort. Great job!

Placed an online fabric order. They called and asked me about it. Told me they would send a refund…read morecheck for they didn't have on hand. After 6 weeks, multiple emails and phone messages left, I haven't heard from them. No package has been shipped. The invoice says it's " being processed." They don't answer phones, emails, website contacts. Don't order from them. Maybe it's just a scam business.