My sunroof broke, so I had to take it in. Chase got me right in, came out to my car so I could show…read morehim what was wrong and then the mechanic guy, Ray, came out to look at it. He did exactly what I needed and wanted him to do. He also went ahead and fixed all the recalls while it was there without a question. They are top notch together!

Gabriel Ainsworth is so amazing and so helpful!!! if you want an awesome experience buying a car,…read morehe is your guy!!! I will only use him in the future for vehicle purchases!!!

Incredible customer experience! As soon as we reached out, they responded quickly, listened to what…read morewe needed and helped find us the perfect solution. They were very educational throughout the whole process and made you feel comfortable without it feeling pushy. 10/10 would recommend doing business with them!

Hands down, the best car buying experience ever. I just felt comfortable from beginning to end…read more Parker, the General Manager, is changing the game in an industry where transparency and integrity has never seemed to exist before. Thank you Robbie for taking care of me. Thank you Parker for making it all happen. I love my new Truck.

Stopped by there a bit ago. My husband and I went to look at a Camaro. The man who helped us acted…read morelike he didn't want to be there. Every question my husband asked seemed to bother this man. We were prepared to pay cash and felt good about our purchase. He made it very unpleasant. I do NOT recommend this dealership.

Fantastic business. I was moving at the end of the week and needed to sell my car fast. Marc was…read morekind, made the process incredibly easy, and was completely transparent with how he determined his offer. I highly recommend a Ridgeland Auto World, and my experience was so much better than every car dealership I've ever dealt with that I will be buying from them after my move (regardless of being multiple states away) because of how much I enjoyed working with them.

Justice really brought justice to my day !! I came in wanting a new car and him, LJ , and Greg…read moreworked it out for me!!! Very kind people that make you feel like family!! Don't second guess yourself come to this dealership!!!

I purchased a used truck in May and bought it before the dealership had finished preparing it for…read morethe used lot because I was assured it would be completed and would look and feel almost brand new when I took delivery. Unfortunately, that promise was not kept. The cabin air filter was packed with debris, there was still trash left in the bed of the truck, the doors creaked badly every time they were opened, and multiple interior cabin lights were burned out. These are not major repairs--they are basic details that should have been addressed before handing the keys to a customer. What is most disappointing is that it felt like the level of care and attention ended the moment the sale was finalized. The vehicle I received was not the vehicle I was promised, and the dealership's lack of follow-through left a poor impression. My sales representative was excellent and did a great job throughout the process, but the overall ownership and delivery experience was disappointing and fell well short of expectations.

My niece needed a tire replaced after hitting a pothole. Rather than go to the dealership where…read morethe car was purchased, we shopped around for a service team that values their customers business. Rogers Dabb Chevrolet in Brandon,MS is the place to go. Justin was so kind and attentive with really fast service. Go see Justin at Rogers Dabb. Best customer service ever. Thanks Justin! P. Singleton June 2023

I cannot recommend Rogers Dabbs Chevrolet Service based on my experience…read more My truck was towed to their dealership for what was initially diagnosed as a failed turbocharger. Over several weeks, I received multiple completion dates that were missed, and communication was inconsistent. I often had to call or stop by for updates, and missed calls rarely included voicemails. My biggest concern was the number of contradictions in the diagnosis and timeline. The issue began as a turbocharger failure, then became an oil-filled charge air cooler, followed by a reported diesel runaway event and potential catastrophic engine damage. Weeks into the repair, management claimed the truck arrived over 8 quarts low on oil, despite service documentation showing the oil level and condition inspection as passed. I understand dealerships are businesses and need to make a profit. I have no problem paying for legitimate repairs. However, when events are later described in ways that appear inconsistent with previous communications and the dealership's own documentation, it raises serious concerns about the integrity of the service department and confidence in the diagnosis. By the time I removed my vehicle, I had spent more than $7,000 and still had to have the truck towed away unrepaired. The vehicle left with significant engine concerns that were not part of the original diagnosis when it arrived. To be fair, most of the staff I interacted with were friendly, courteous, and professional. My dissatisfaction is not with their attitudes, but with the handling of the repair, the lack of communication, and the conflicting explanations surrounding my vehicle's condition. Based on my experience, I would strongly encourage customers to keep detailed records of all communications, diagnoses, and repair authorizations when dealing with this service department.

Absolutely horrible experience -- definitely do not recommend. Put a deposit down on vehicle at…read morethe end of June. After a few weeks car is at lot -- however we can't purchase because the car was transported without a title. We trusted that the pictures we saw were accurate and we told them we would wait for the title to come in from Georgia. After three to four weeks we went over -- the car had much more damage than shown. So much so that they agreed to put the car in the shop to correct all of the damage. That night we did our own Carfax and found out that the car had been in a wreck (Carmax said the car had never been in an accident). Do not waste your time. We had 45 days to use our loan -- during this process we lost the loan because of waiting around for them. They are not honest and I will never suggest that anyone use Carmax. Complete scam, and they don't care at all.

After being told by the salesperson and salesmanager that deep scratches that weren't advertised on…read morethe car would be repaired properly I was told by the Service dept and the General manager it would not. If I didn't like it I could return the car. I involved Corporate and the Corporate person told me the General Manager agreed to do the repairs. After speaking in person to the Manager he refused the repairs. Through some base paint on it and said it meets their standards. Wouldn't meant any reasonable persons standards. Their standards must be so low you have to dig them up. Don't believe anything they tell you at CarMax. And Corporate is no help.

Be sure of what the car is worth before you purchase! The price they are asking is Twice what the…read morevehicle may be worth on KBB!! Also check the actual Carfax report. The one they use doesn't show ALL the issues! The paperwork for the car they were showing me said there had been NO accidents, Carfax showed one that had the entire right side of the vehicle involved.

2017 Nissan Sentra .. roof interior of car was filthy no service department for cleaning…read more. alternator went out 3 months later.. only 30 day warranty

I was in MS and had major car trouble and my vehicle was towed to Gray-Daniels Toyota. Since I am…read moreon the road a lot, I got an appraisal on my sick vehicle. The following day, I went to the dealership, where I met Raven. She gave me a big hug (knowing I lived out of state) and told me they will do whatever they can to help me. She knew I just wanted to get home. Raven introduced me to Toshia, whom I believe is the best sales associate ever. She knew I was anxious, stressed and just wanted to get back to my home state. After looking at many vehicles, I decided to purchase a 2024 Grand Highlander. I knew it had gotten a ding on the door at the dealership. She spoke with a manager, decided I could take car and bring back at my convenience to have door fixed and hitch added , which I did. Zach, General Manager, gave me a lender car, at no cost. This was a very generous thing to do. He and Toshia also called/texted to give me updates on my vehicle. I called to let them know when I would be traveling back through MS. Zach told me he would try it ready for me, which he did. When we picked up the car, Zach had it squeaky clean and full of gas! It had no ding and a hitch added! I say all of this to say, Raven, Toshia and Zach took care of me. They were each very kind and sweet. Their concern was the client. Everyone that I interacted with was nice and put the client first. Thank you Gray-Daniels Toyota!

Considering that this has happened before at this same location, I know what "right" looks like…read more Beyond that, I am a manager. If anyone on my team--or within the company--has a gap in communication, I work to make it right, offer an apology when needed, and remain fully mindful of how I respond. I truly enjoy the reliability of a Toyota, and I typically visit the Brandon, MS location. In most instances, there are many friendly faces. Today, my car was greeted by a nice representative at roughly 9:40 a.m. Normally, I receive a phone call, text message, or someone personally comes to get me once my vehicle is finished. This time, I was sent a link with updates, which has been common in previous visits. I clicked the link and saw no updates--only communication about additional maintenance options. Time continued to pass, and still no update appeared. A friendly employee, I believe named Curtis, came by and noticed I had been waiting for a significant amount of time. He explained that my vehicle had actually been completed for quite a while. He was very empathetic. I explained that the link never updated. He walked me to the front of the service area and referred me to my advisor. Upon going to retrieve my vehicle from the designated pickup area, Curtis once again acknowledged the gap in communication and apologized. He recognized how long I had been waiting and showed genuine concern. I have absolutely no negativity regarding him--he was a delight to interact with, very cheerful, and clearly skilled at reading a room and treating people with respect. Russell Boyette, however, had excuses and showed no empathy, no remorse, and no ownership whatsoever. I explained that at this same location, a previous advisor once thought he had communicated with me but had not--he even checked the store's phone to confirm there was no call--and he comp'd my service to make it right. Because of that, I didn't complain. The current advisor, Russell Boyette though, had a completely unacceptable attitude. He suggested I may have been outside of a specific area; I clarified that I was not. He suggested I may have gone to the restroom; I had not. He said he texted me; I put my phone down and asked who he texted, because there was no text at all regarding pickup. I referred to the link, and he told me it typically does not work. I also communicated that I could clearly hear the PA system and would have heard my name if it had been called at a reasonable tone. He said they don't use those. There was no apology, no remorse, and honestly no respect. I plainly told him I would be contacting Toyota. I have no idea why this man is employed at your establishment. He does not meet the standards or expectations of the level of excellence Toyota is known for.