As a retired veteran i would recommend to anyone wanting to buy a vehicle to avoid this dealership…read morename. The sales process was outstanding. After the sale no concern by the dealership all the way to corporate for the product they provided. I found spots on the console that their detail shop could not get off. the decision to not replace it and let warranty take care of it was made by the team there. they took pictures and never did anything. It took 2 months to get my vehicle registered because of messed up paperwork. After many calls by me and others they finally got tired of hearing about it and resolved the paperwork issue. No offer to compensate me for my inconvenience and when i ask for something a joke was made to give me a ridiculous list of stuff i didn't ask about or want. No value for the consumer after the sale is made.

Dealership put me in a loaner while something is fixed on my new vehicle but can't give me a…read moretimeframe of when it will be fixed. It's been going on 2 weeks. Mind you It was so new I hadn't even gotten my tag. Can't get anyone one the phone or a call back. I'm thinking Mac Haik can't be ok with his namesake dealerships acting this way. Maybe I should drop a line to Houston.

The service department and people were friendly and helpful with serviceing our vehicle. Great…read moreservice.

Brought my brand new vehicle in due to the check engine light being on. My wife dropped off the…read morevehicle when they opened. It sat there for 7 hours before they even took it to the back. They mentioned it was a simple fix after being at the dealership for 10 hours. The check engine light came on again the very next day and drove 2 hours back there to get it fixed "again". I've been sitting here 4 hours and the car is still where I parked it this morning. You would think since it was here 10 hours already this week they would go ahead and take it to the back and see what is wrong, but no. No urgency for customers in the slightest. This place is absolutely terrible. Will NEVER recommend them to anyone and would actually promote anyone to never do business at this establishment.

I have been fighting an elusive engine problem for over two years, with five plus dealerships…read moreacross multiple states, and locally trying to troubleshoot the issue, none of them being successful. Well I don't know the name of the legendary diesel tech that found and fixed it, but I could have saved a fortune if I would have came here first. All of the other shops just seemed to guess at check engine lights. While what I had was an actual mechanical problem. The service writer was named Pate and he actually listened to what I told him, and paid attention when I explained the previous attempts at repair.

One of the worst dealerships to deal with in the state of Mississippi, 4 days I have been trying to…read morecancel my warranties, gap insurance due to me trading in my truck, you call and they transfer you to someone who never answers nor ever calls back. Email them and they don't respond. Will never recommend anyone to this dealership not even my worst enemy.

Be sure of what the car is worth before you purchase! The price they are asking is Twice what the…read morevehicle may be worth on KBB!! Also check the actual Carfax report. The one they use doesn't show ALL the issues! The paperwork for the car they were showing me said there had been NO accidents, Carfax showed one that had the entire right side of the vehicle involved.

2017 Nissan Sentra .. roof interior of car was filthy no service department for cleaning…read more. alternator went out 3 months later.. only 30 day warranty

Shady dealership had deal locked went through trouble getting financing with buyers order from Navy…read moreFederal. Guy claims put keys in desk someone got the keys sold the car out from under me has similar cars refuse to adjust or made a deal closer to price range. I have lost complete faith in this location second time this tried to make this work after several visits. Look elsewhere.

Love my Mazda, so was thinking about trading in for a new one. After 2 hours for an oil change…read morethough, think I'll reconsider what I buy for my next vehicle. My other car (different brand) is in and out of the shop in 45 minutes, complete with wash and vacuum. The 2 hours there did however include a spray off of the dust on the vehicle, but no real car wash.

My brake pads maintenance light came on and said to contact the dealership. After contacting the…read moredealership, I was told that I could get a loaner to take back home because I live in another city (same state). I was then called back immediately by Moses in service and was told that I can not be provided a loaner, even if they have a loaner available because brake pads isn't on "the list" of repairs that the Audi dealership (Ritchie Automotive) will provide a loaner for. He then recommended that I find a local mechanic to put my brake pads on. This is the only Audi dealer in my area, BTW. Audi should consider removing this car dealership due to it damaging its brand. Now, I'm looking for a shade-tree mechanic to perform maintenance on my car.

I would like to say thank you to Heather Olsen…read more My service is the worst I have ever experienced but Heather has tried to make it be better. But the people that actually do the work in the shop there needs to be a change made. And the reviews need to be read and stop sending the same response to everyone. Once again thank you for trying Heather

An $83 used part purchased from Southern Import Specialists failed 35 days into their 90 warranty…read more After attempting to exchange the faulty part, they gave me the run around after leaving several phone messages and they ignored my text messages as well.

We bought a used car from Nema and Abe. Pleasurable experience and would recommend them to anyone.read more

As a single female car owner and one who isn't afraid to put miles on a vehicle, Paul Moak Subaru…read moreSHATTERED any trust or praise previously or given. A brand new vehicle purchased in the spring of this year required a whole new set of tires with less than 20K on them. One tire had a run in with a nail. I expected to replace two tires just because my dad taught me that. The rep sent the recommendation for a full set of tires stating because of the AWD they couldn't replace just one and the tread was 5/32nd and 6/32nd. All maintenance has been performed at Paul Moak and this has never come up that I recall. Not only this but a quote of $1089. Something that angered me most was the condescending tone the rep used stating I was being cheap when I told him I would get tires elsewhere. He stated that not everywhere knew how to service and would I rather pay a thousand now for tires or five thousand for a transmission later on. I also contacted the sales rep to inquire why I would need a new set of tires. His response was I shouldn't and to find out if there was something wrong with the car that was causing the wear. I love the Subaru brand but not this dealership. Now I'm wondering if anything was done previously.‍

If I could give zero or negative stars I would. We made an appointment for 1:00 today for routine…read moremaintenance and drove 2 hours here from Louisiana. Dropped off our car and went back 3 hours later and they hadn't even touched it. It was sitting in the same spot it was when we left it. We were told it had been "a crazy day and they hadn't gotten to it." Then he told me they could do it right now or we could come back and he wasn't going to charge us. I told him they weren't going to charge us anyway because we have all maintenance covered by warranty (2021 Touring). Then he couldn't even find out fob so we could leave. Disastrous, poorly run, and extremely unprofessional. Go anywhere else but Paul Moak!!

Chance has been my mechanic for a few years now, even before he started advertising his business…read moreon here! When I need a mechanic or even just advice he's the only person I call! He's worked on my car multiple times in the past, & he even came through for me when my car wouldn't start on New Years Eve. I love how he always explain the issue & not just tell me what it is & how much. He has very reasonable prices. In my opinion, you're really wasting your time & money going to anywhere else!

My mom broke down and her car wouldn't start even with a jump. My car got stolen and I was unable…read moreto help get her home. I called Mr. Mobile Mechanic and he was very courteous on the phone and drove to my mother, bought the battery, and installed it for her. His prices are very reasonable and he was trustworthy. Make sure you have Chime, Venmo, or Paypal.