I contracted with Hallmark Complete through Home Depot. I'm very happy with the final results. Like any project of this nature, there are hiccups, of course there will be, so many moving parts to it. Also adding to the mix, I'm in Chicago and the house is in St. Louis, I did make trips down when it was needed.
It did all start at Home Depot, review coming soon. I've done a kitchen here with HD and it worked out well. So after getting the run around in STL no shows for appointments, people that showed up and no bid, or showed up and bid was outrageous to showed up and it was too cheap leaving you to wonder, what will be the quality of the work? I felt this was the way to go, sure I could've saved a few bucks, but I'd rather have it be done well and have a year warranty.
This was a top to bottom job, a small wall came out, soffits and electrical was removed, as well as very worn flooring. I had the old cabinets removed to save on some of the demo.
After I finalized the design with MaryLynne at HD, a very competent and patient person dealing with my changes, I want an island, no lets make it a peninsula, I want these cabinets, well no, lets get those, etc. There were several bid packages. You need a final one then you sit down with with Hallmark. This is when I met Scott, we did get the finalized plan done and proceeded to get on the schedule.
I had to let them know when my cabinets were delivered, once there in my garage they came out and verified that everything they needed was there for the project. They put together a project schedule in writing. I loved this It listed what was being done and by who, the date it was to.start and be completed. We stayed very close to the schedule, minor hiccups.
I worked with Terry as the foreman, when I couldn't be there we facetimed or he sent pics. It was helpful that I've done this before, however, his excellent communication skills helped. The team doing the work, couldn't be better. The office staff also helpful. Everyone made what could be a very difficult experience, one that I could get through. read more