This doesn't even deserve one star. This place is sketchy. The cashier needed to hold our license…read moreand credit card until we were done pumping gas. His excuse was that there had been gangs stealing gas. Makes no sense because we pumped before we paid. Then they said the card was denied... IMPOSSIBLE! They stare at you uncomfortably, and the whole experience was odd. My suggestion keep going. DO NOT COME HERE UNLESS YOU ABSOLUTELY NEED TO BUT DO NOT COME HERE!!!!!!

This store is really close to my house. And I absolutely love the workers there. So friendlyread more

Not exactly the most well-kept place as far as the bathrooms go, but definitely a nice spot on the…read moreTX/NM border. Plenty to look out upon and see. Look out for snakes!

Very friendly and helpful employees. Lots of information, free computer to use to access the…read moreinternet, pressed penny machine, large parking lot. I just wish information was somehow made available when the visitor center is not open. I was very lucky that they opened ten minutes early so I was able to gain access. But my big beef with most rest area information centers is that if you arrive at off hours (which tends to happen when you are traveling), you are out of luck. This one is no different. Restrooms are older but kept in decent condition. Lame state map.

Great value for the money. Really clean room except the older carpet. Comfortable bed and no issue…read moregetting extra pillow for my back. On the freeway kinda on the edge of town. Very friendly staff and accommodating. Continental breakfast was just ok. Scrambled eggs,link sausage, oatmeal, toast. Some yogurt and cereal for kids. No fresh fruit was kinda disappointing. Seems to be a family traveling type of place. Would stay here again when in the area.

I've stayed here a couple of times on trips this year and I must say, it's a good value for what…read moreyou get. The staff members are very friendly. I'm not a regular, by any means, but they remembered me on my 2nd stay here. That was a nice feeling. It's in a safe, quiet area, but still in a good location for easy access to the freeway. Parking was spacious and the establishment is modern. As far as the rooms go, they are clean and up to date. On both stays, I booked a jacuzzi suite. That was a great way to relax after taking long road trips. This is a solid place if you need a place to crash on a trip, or want a convenient location while exploring Lubbock.

Great experience!! Very clean smelled good room clean amazing customer service break fast fresh…read more10/10 !

Don't be fooled by the fresh paint on the walls. This hotel is trash. TV in the room wouldn't work…read more Weird black flakes came out of the AC unit by the window, indoor pool was freezing. The hot tub was broken and gross dirty. Key card deactivated four times during our stay. They should just take away the hot breakfast. It's not even edible. And the holiday inn express in Lubbock is no better. Will never waste my money on this hotel chain again.

I stayed here on a quick night to rest my head and leave the next morning on a road trip. If it…read moreweren't for that, I would've went somewhere else. The hotel is disgusting. My room smelled, the entire hotel had an odd smell. I didn't even walk around the room or shower without my flip flops on. The comforter was visibly dirty, towels had hair stuck to them, the floor still had water settled on it. Looked like the water pipe leaking through the ceiling tile in the shower, office chair had stains and spilled streaks on it that could've just been wiped off. I would never let my wife and step daughter stay here. Beyond ridiculous that a company even lets people pay for those rooms. The back door where I entered closest to my room didn't lock or work with key cards regardless. After that experience, I'll never stay at another Red Roof Inn anywhere in the future.

The pool was absolutely disgusting! Water was murky and the whole place smelled bad and something…read morewent wrong with the boiler and we had to stand outside in the freezing cold in our bathing suits until the fire department cleared it. In the morning the Staff glared at us when we took food to our room to be fair there was a sign saying don't do that, but they couldn't stop us for bringing outside food even if they wanted to. Plus after everything we went through they'll be fine

Good service and great coffee machine! Good friendly front desk staff and accommodating.read more

Amanda was Very pleasant both on the phone and in person at the front desk. I was currently…read morebouncing back from a horrible hotel experience (not this chain). Between Amanda's pleasant personality, and the expected cleanliness of the room, it redeemed my hope in the hotel industry once again. We have stayed here multiple times and I've never had an issue. The rooms are clean, the beds are comfortable, and the breakfast is pretty good, with both hot and cold options. They accommodate pets and have always normally had a room when we needed one. I will continue to use this as my midst stop if needed between vacation and home.

Stayed for a weekend in Levelland at The Best Western. It was very clean and maintained. Bed was…read moreadequately comfortable. Bathroom was spotless. Spacious room. The staff was very friendly and accommodating. ( thank you Jess!) Cons: Pillows- they don't even fit into the category of a bed pillow More like a pile of hay in a pillowcase. Take your own! Breakfast- while it was complimentary, it was on the cheap side. Great donut shop a block away and Mexican food restaurant kaddy corner has great breakfast!

Stayed here overnight during a visit to Lubbock. It's about 25 minutes away. Every hotel in…read moreLubbock was booked because of graduation. I was a little hesitant about our stay but was really blown away by the customer service. The gentleman at the front desk when we checked in was awesome. He called to make sure we were still coming as it was almost 7 and we had not checked in. He also called the room after check in to ask if the room was satisfactory. Five stars for the service. We were on the first floor. We could hear everything that was going on in the hall, including the calls the front desk received. We could also hear the people upstairs walking but it wasn't terrible. We were able to fall asleep without any issues. I did hear one call where someone was asking about something they left...they found the person's ring. That's always great when you leave things behind and the hotel actually gets it back to you.

This is definitely a two star experience. It's a very old building that they did remodel, maybe…read morefour or five years ago, but they have not kept up with it and it's age is already showing the beds are ancient. I can feel the springs as I sleep. the TVs are from 2010 and so thick they don't even work with the mounts because they're so heavy mine just leans over and faces the floor. Breakfast is fairly deplorable with nothing really appetizing, but this is standard kind of for these type of hotels. Customer service is ok as long as you don't interrupt them watching TV out in the foyer while they wait for you to come in, then rush to the desk or on their phones. The exterior looks terrible as well. This is definitely deserving of two stars and I won't be staying here again when I come back. forgot to mention my coworker that staying here his room started to leak the other day when there was a storm and they basically told him to come down and get towels and clean it up himself. Really? is this what we call customer service nowadays just a sad excuse for a Holiday Inn..

This weekend I booked a reservation for a double suite room at one of your hotels in Plainview…read moreTexas. I don't even know where to begin on how disappointed and dissatisfied I was with the experience. I typically book through Priceline, not sure if that's where everything went wrong or it was the hotel personnel. But right away everything was off, I will provide pictures of what was wrong but I will start off saying the room that was given to us was not a double suite room it was a king suit. Leaving my son sleeping on the floor during our stay. I attempted multiple times to have the room changed and the staff refused and only provided us with bedding to put on the floor for him. They said our room was a double suite. It was not. Second, the shampoo and conditioner bottles were out of their spot, the faucet to the tub was not securely placed and the door just looked unkept. I spent 580.00 for a 2 day/3 night stay for my child to end up sleeping on the floor during this stay. Needless to say, I was very disappointed with how the staff handled the situation and the upkeep of the room. As a frequent guest at a holiday inn this is by far the worst one I have ever stayed in.

My wife and I have stayed at this hotel after Tech games and again the other night after the George…read moreStrait concert. It is very reasonably priced and the rooms are very clean and comfortable. I did not get her name but I wanted to give a shout out to the lady that was working overnight at check in. We did not check in until after 1 that morning and it could not have gone smoother. We will definitely stay here again.

I was recently in town for a funeral and stayed here with my family. Despite our circumstances, we…read moreslept soundly and the customer service was absolutely excellent. Everyone was friendly and helpful and the towels and bedding are fluffy and clean. After checkout and 500 miles away, I realized I had left an expensive item in my room and called the front desk. My item had already been located and put safely behind the desk and one of my family members was already on his way to pick it up for me! I can't thank the staff enough for the hospitality they showed my family while we grieved the loss of one of our own.

One of the WORST places I have ever stayed. All these reviews talking about how great the place…read moreis... well they stayed somewhere other than I did. My room was at the back of the property where I am SURE people actually live there.....glass in windows was broken, door had a HUGE piece missing on the bottom of it letting bugs in.... Had to go to the dollar store and get cleaning supplies as the room was FILTHY.. my socks were black from walking on the floor . Cleaned the room from top to bottom... including filthy sinks, tub and floor in the bathroom was SUPER nasty-Baseboards were caked with dirt and who knows what. Bedsheets were dirty with hair on them, AND itchy - had alot of red welts on my legs after just an hour. Had to go to the store and buy sheets and strip the bed .Put on sheets I had purchased along with a blanket out of my car just to be able to sleep. I was booked for 5 days and left THAT NEXT MORNING. FILTHY FILTHY PLACE (I have previously posted this review WITH PICTURES and it keeps getting removed- STOP REMOVING THIS POST , IT IS ILLEGAL)

House keeping is annoying ! They are really loud in the morning , they don't clean well ! I left a…read moreweek came back to the same room same stains , same dirty spots i seen when i came back! Who ever washes blankets don't know how to wash they are smelly , Rooms smell old and look scary ! Definitely won't be going back !