Stayed here overnight during a visit to Lubbock. It's about 25 minutes away. Every hotel in…read moreLubbock was booked because of graduation. I was a little hesitant about our stay but was really blown away by the customer service. The gentleman at the front desk when we checked in was awesome. He called to make sure we were still coming as it was almost 7 and we had not checked in. He also called the room after check in to ask if the room was satisfactory. Five stars for the service. We were on the first floor. We could hear everything that was going on in the hall, including the calls the front desk received. We could also hear the people upstairs walking but it wasn't terrible. We were able to fall asleep without any issues. I did hear one call where someone was asking about something they left...they found the person's ring. That's always great when you leave things behind and the hotel actually gets it back to you.

Stayed for a weekend in Levelland at The Best Western. It was very clean and maintained. Bed was…read moreadequately comfortable. Bathroom was spotless. Spacious room. The staff was very friendly and accommodating. ( thank you Jess!) Cons: Pillows- they don't even fit into the category of a bed pillow More like a pile of hay in a pillowcase. Take your own! Breakfast- while it was complimentary, it was on the cheap side. Great donut shop a block away and Mexican food restaurant kaddy corner has great breakfast!

Do not. Just don't. When we checked in they sent us to a room that was occupied and then our room…read morewas marked as a non smoking but definitely smelled gross. Our room's water smelled like eggs and the shower curtain had more mold than I would have preferred.

I gave this place a 2 star rating because of all the problems. My intention was to relax for the…read moreweekend. Unfortunately, that never happened. The first night, I kept hearing loud music as if there was a party in the hallway. As it turns out, it was the outside speakers or underneath my window. Didn't get much sleep that night. Next day I wanted to use the pool or hot tub. That didn't happen either because neither was working. In the morning before I checked out, I noticed I have company in the room. Not the kind of company you want. I killed a couple of bugs running on the floor. (see picture) Whoever the maintenance person is, needs to do better work in the restroom. Anything from holes in the wall(s) to unpainted areas on the wall. The stars are only because the staff are wonderful and friendly people. The continental breakfast was great.

Room smelled STRONGLY like cat urine or dog urine. One of the hallways on first floor smelled of…read morethe same bad odor. Now, the good points: Bed was comfortable. Bathroom had plenty of body wash, shampoo, conditioner. Friendly staff. Nice little gym. Basic breakfast but free. I would not stay here again only due to the bad bad room odor.

Good service and great coffee machine! Good friendly front desk staff and accommodating.read more

Arrived and room was READY plus the staff was really friendly & professional…read more Plenty of close in parking as a bonus as it is pretty HOT in Lubbock Lobby was immaculate and porter carts were at the ready. Tasty cookies and refreshing fruit/water drink. Room was super spacious & clean. Oh yeah, complementary Happy Hour (Beer/Wine) plus today are complementary Tacos with Tex Mex sides We highly recommend this Hotel.

Floors were stained and sticky. Shower was filthy. There was a lizard in our room. Some…read moreelectrical outlets did not work.

Don't be fooled by the fresh paint on the walls. This hotel is trash. TV in the room wouldn't work…read more Weird black flakes came out of the AC unit by the window, indoor pool was freezing. The hot tub was broken and gross dirty. Key card deactivated four times during our stay. They should just take away the hot breakfast. It's not even edible. And the holiday inn express in Lubbock is no better. Will never waste my money on this hotel chain again.

Great experience!! Very clean smelled good room clean amazing customer service break fast fresh…read more10/10 !

Clean hotel - the manager/owner was nice - the hotel is haunted although I had no issues with the…read moreghost. It was a bit out of the way, but you can still get to Albuquerque from there.

An absolutely spectacular landing!! We happened upon this delightful gem while touring Texas on the…read moreMotorcycle Grand Tour of Texas. This charming hotel is dripping with history and the owner, Gareth, was the absolute host, providing concierge, antidotes, history and general hospitality. The rooms were clean and the beds were oh, so comfy and the entire hotel is fascinating. We were so glad we came across this magnificent hotel. I hope to visit again soon.

The inn was clean. Desk operator was very nice and professional. We had two dogs and thought the…read more$25 each was a bit pricey but that was the only choice we had. Sheets were a bit rough. Breakfast was a to go back that we got to choose from a menu. It was ok but with this day and time probably the best they can do.

Rooms are nice - BW expectation. 1-Star because no internet. Stayed here 6 weeks ago and got some…read morewild story about how their wifi was "stolen" by BW. Today, 6 weeks later same BS about BW. They need to take breakfast off amenities unless you consider SunnyLite fake OJ as breakfast. Never Again!

We arrived later in the evening and were assisted by the owner, Jovi. As per the previous comments…read moreit is older on the outside, however the room was perfect. We had 2 beds, an easy chair, a small area that could be used for an office space, a refrigerator, A/C and a large bathroom. It appeared to be very recently renovated and painted. The beds were very comfortable. The best part,besides Jovi being super nice, was how very clean the room was. I would definitely recommend and would not hesitate to stay again.

The hotel is old and the outside shows its age, however, the owners have remodeled many interior…read morerooms and they are very clean, bright and welcoming. DO NOT let the exterior encourage you to pass it by. We did but decided to come back and ask to see the rooms. Such a wonderful surprise. The owners were the sweetest people and are trying so hard to make your stay memorable. I'm sure at some point the outside will be redone but for now, ignore that. You will be pleased.