Remember the good ole days when you didn't have to wait 30 min (or more) to get through security at…read morean airport? I LOVE the Lubbock airport! I can go to the ticket counter, get my boarding pass, check my luggage, get through security and walk to my gate in 15 min or less! Yup, it's true. The TSA staff are always friendly, they joke a little with you, the airport is clean and it's always a pleasure to fly in or out in a jiffy.

Very nice airport. I flew into this airport from Dallas Fort Worth and back out to Dallas…read more Both of my flights were on time. The American staff that I encountered were very nice. This is a smaller airport but it has all the amenities. I rented a vehicle from here and they had so many selections. All around a good experience here.

My husband and I flew into Lubbock Executive this weekend. The service is phenomenal! We called…read moreahead, asked for refuel, tie down, and a courtesy car to go have breakfast! They rolled out the red carpet when we arrived, refuels our plane, and pulled the car up to the plane for us to take off immediately! When we returned from breakfast, we had a missing gas cap and they were calling anybody and everybody to try to get us one! Outstanding service and Highly recommended!!!

The staff at Southwest Airlines of LBB (Lubbock Preston Smith Airport) amid the December 2022…read moremeltdown was calm and professional in the multi-day interactions I had with them. That being said, they mostly deflected many of my questions and concerns to headquarters. Over the course of four days, they told me things like, "We should be back to normal operations by your children's next flight." "We are hopeful that..." "The weather really hasn't been an issue..." "If your flight is canceled, we will issue you a full refund..." After learning more about the major pitfalls of this airline, this review is warranted. "In a statement on Thursday (12/29/2022), Southwest said it expected to return to 'normal operations with minimal disruptions' on Friday (12/30/2022), capping off a week of hell that reportedly saw it cancel about 15,700 flights beginning on Dec. 22." (Reference #1) These were self-inflicted wounds. Other airlines dealt with the same storm all the same. "What went wrong is that our IT infrastructure for scheduling software is vastly outdated," a 16-year Southwest pilot said. "It can't handle the number of pilots, flight attendants that we have in the system, with our complex route network." (Reference #2) Wait a minute, it took an Arctic storm to figure out you have an infrastructure problem? And these internal problems have led to "Concerns About Its Approach To Southwest Airlines' Safety?" (Reference #3) The CEO has had ALL this time since taking up the position earlier in 2022. Here was my experience with my two daughters, ages 8 & 9, as UMs ("unaccompanied minors") trying to board multiple flights with Southwest on a non-stop flight from LBB to LAS (Las Vegas) which is typically just over 2 hours: Friday, December 23, 2022: Just as we were about to board, the crew announced there has been a delay due to "a missing flight member." Then I kept hearing the employees say "FO" under their breaths multiple times at the podium. Come to find out, "FO" stands for "first officer" and only one pilot was available. The flight was canceled. My youngest's face was streaming with tears as she was counting on seeing her dad for the first time in months. Life went on. Our girls were rescheduled to fly the following day. Saturday, December 24, 2022: Just as we walk inside the airport, I notice tons of lost luggage at the front. It was only like this at Southwest's desk. Then, as we're waiting in a terribly long line (because you HAVE to checkin at the airline counter for UMs), the TV screens changed their flight from "ON TIME" to "CANCELED" yet again. This time because the "planes were all at other hubs due to weather." Many customers around us were flabbergasted by this idea because they felt the weather was find in the areas from which those planes were coming, according to their family & friends. Sunday, December 25, 2022: I was told by staff member, Reenie, that there has been "another weather delay." Then I was told Southwest "won't allow UMs to travel today because of the weather delay." Wait, a weather delay in Las Vegas? Or where the plane was coming in from? I never got a clear answer. So then she said everything should be in normal operations on the 29th. While she was trying to rebook the flights she repeatedly told me she lost one of the seats. It was crazy. She finally "calls headquarters to have them release that seat." Wow. That's crappy customer service all ways you look at it. Then she reminded me to keep checking my text messages and emails for any updates. Thursday, December 29, 2022: As soon as I hand a different rep my driver's license and I tell her I'm checking in my daughters only, she says, "Unfortunately, we are still not allowing UMs to travel alone at this time because we don't want your daughters to be stranded if bad weather is on the 'the other side.'" What other side? In Las Vegas? My ex was in Vegas at the time. Been there all week. No matter what, I am required to sit with my children up until boarding time and watch the plane as it ascends into the air. What the hell was she even talking about? What a bunch of BS. So of course I complain that this cancellation was not communicated with us. She asked, "You never received a text or email from us?" Um, no. Neither did my ex. I drove 120 miles to use this airport. He would have told me because he knows I work full-time from home and take care of them when they are out of school. She rambled off his number. It was correct. Neither of us received anything. So THEN she said "next time check the website." Lol. There was nothing. Get it together, Southwest. REFERENCES 1 - https://gizmodo.com/11-tech-hacks-to-support-your-health-and-wellness-1849621423 2 - https://edition.cnn.com/travel/article/southwest-flight-cancellations-wednesday/index.html 3 - https://www.msn.com/en-us/news/us/faa-survey-reveals-concerns-about-its-approach-to-southwest-airlines-safety/ar-AA15Fw3R

It is the worst. I had a dr appointment in Dallas had my flight set get to the airport and the…read morecanceled the flight. When asked I was told the flight was canceled due to only 4 passengers. I called the home office they said it was not true BUT would not let me know why. They were rude and they refused to give me the cancellation fee the Dr charged me because of southwest. The used to be an ok airline now they are dog crap. And the customer service is horrible. I pray they go under.

Drivers always available and will assist with your luggage. Can't beat covered parking at $8.00…read moreper day.

This is the best parking you could ever ask for near an airport. I wish I had this kind of service…read moreeverywhere I traveled! My first time at the Lubbock airport, I considered parking my car in front of the airport and paying the hefty fee. But luckily I did some research and found this place. The service is phenomenal. Super kind drivers and staff always very patient and friendly! Since I've been going there they've gotten a couple of new buses and they are always kept clean and driven safely. Personally, I have really enjoyed their service and I plan on continuing on being a regular customer.

The only airline choice available if flying out of Tyler. Not bad, especially compared to Spirit…read moreAirlines, but I've had some better experience with Southwest and United. It's the 3rd time I've used American Airlines in 2 years, & this was the first flight that didn't get cancelled on me. I got my boarding passes in Lubbock, without a second thought. But when I boarded the plane from DFW to Tyler, my seat was listed on Row 17. But by the time I boarded the plane, they used a smaller aircraft that didn't even have a Row 17, so I had to be reseated in an exit row. I'm glad for the sake of everyone else on the plane, that I didn't have to do anything in case of emergency exit! I'd still probably fly with them again in the future, now that I'm more familiar with the system.

MISSING DAUGHTER'S GRADUATION BECAUSE OF THESE FOOLS…read more There have been several times my wife and have had a schooled early morning flight and arrived 75-120 minutes early just to fine NO ONE there? No one to check you in and take the bags... even had only one TSA agent to one the gate (not enough) to allow passengers to get to the gates. TODAY, my wife arrived 1hr 30 mins ahead of time, and missed the flight because a 130 people did the same and only 1 ONE (not two) individual was there to check her in. She was told to be there at least an hour early to ensure getting her seat but the AMERICAN AIRLINES PEOPLE CANT STAFF THE AIRPORT.

Good place to stop while you are waiting for a flight. The bartenders are OK, the beer is cool and…read morethe food is fast. That's about all you can expect so enjoy it while you can. The person assisting the bartender was pretty much rude and it's a surprise that he's even in a customer service role. However, the bartender was fine. I had the chicken quesadilla. All the food was what I would call "bar food" and the quesadilla was no better. Definitely desperation food.

Small bar in the middle of the airport. Nice area to relax and grab a drink. I was able to grab a…read moredrink before my flight. I did not try the food. But the wifi was free and easy to connect to.

Professional driver, comfortable ride very helpful assisting my wife in and out of vehicle with her…read morehandicap. Reasonable price for the long ride. Can recommend Wes t Texas Cab.

alice n. picked us up at DPS and drove us back to senior living community. She arrived quickly and…read morecalled us. Cold and foggy outside. Good conversation! Unlike Uber, West Texas lets you talk to real people and you can pay card/cash.

Driver was on time and I got to where I needed to be with no hassle of using an Uber app or…read moresimilar. I called and paid cash. Very friendly.

Thank you for a great experience! The cab arrived a few minutes early - I had no worries about…read moregetting to the airport on time. Deb was friendly and professional. I loved that I got a picture of the car on my phone before the cab arrived so I would know who was picking me up and I got a notification that they were almost there. Excellent! Will definitely use Bengoa's Taxi service next time. Thank you. Cindy G