I had a very disappointing experience at this salon. I came in with clear inspiration photos for an…read moreimportant event, but the final result looked nothing like what I asked for. The service was so poorly done that I had to completely take my hair down and redo it myself the same day, which was stressful and time-consuming. The salon itself felt disorganized and messy, which didn't inspire confidence. There was only one person working at the time (the stylist) and no other customers present, which made it uncomfortable to raise concerns in the moment. The updo took over an hour and given how far off it was from my inspiration photos and with my event coming up quickly (it was on a Friday, and I had worked in the morning), I didn't want to sit there any longer. I also realized early on the result wouldn't turn out as expected when I asked for an updo and the stylist never used a curling iron (for the updo), despite the inspiration clearly showing defined curls. I would not recommend this salon.

I attended a black-tie wedding event and had my makeup done by Gezella and my hair styled by…read moreMamoom. Let me tell you, this was an exceptional experience. In all my makeup and hair styling past experiences, this was the best I've ever had 10/10! Gezella and Mamoom are incredible artists. I received numerous compliments about my makeup and hairstyle at the wedding. They are truly amazing. I highly recommend them. Thank you!

I was overdue to update my headshots, and a colleague recommended I get some professional grooming…read moredone beforehand so I'd actually like the photos. A quick search led me to goldplaited and their male grooming package, which seemed exactly like what I needed. I was looking for something really subtle and natural--just a more polished version of myself--and they nailed it. They took the time to understand the look I was going for and didn't rush the process at all. They also checked in along the way to make sure everything felt right, which I appreciated. Nothing felt overdone, but it made a noticeable difference once I got in front of the camera. I felt a lot more confident going into the shoot, and the photos turned out better than I expected. Super professional, easy to work with, and you can tell they care about getting it right. Really glad I found them.

Over the past four years, I've spent well over $20,000 at Goldplaited and have consistently…read moreappreciated the talented and kind stylists who work there. Unfortunately, my experiences with one of the owners have been very different. I've since moved away from Chicago but have returned 6-8 times over the past year and a half, and it has become increasingly clear that my loyalty as a longtime client is taken for granted. When this particular owner is involved in my appointments, I often feel rushed through my service rather than treated like a returning client. I've also repeatedly been placed with less experienced stylists, even after years of consistently supporting the business and spending a significant amount of money here. What is most disappointing is the overall attitude. My interactions with this owner have consistently felt cold, dismissive, and unaccommodating. After four years of loyalty, I don't expect special treatment, but I do expect the same level of care and customer service that any client should receive. The rest of the staff has always been kind, hardworking, and welcoming, which is why I continued coming back for so long. Unfortunately, the way one of the owners treats a longtime client, and the feeling that my continued business is simply assumed rather than valued, has really changed how I feel about a salon I once loved.

Kevin was amazing. He was so fun, kind, and did a great blowout. It's lasting super well also. I…read morewill definitely be coming back!

I have never left a review before on yelp or any website, but I truly felt obligated to leave one…read morehere after my conversation with Steve. I had an appointment for a Saturday early afternoon blowout at the Lincoln park location for an event I had later in the day. I was coming in from out of town and unfortunately my plane was delayed and it was looking like I was not going to make the 1 pm appointment. I called at 9:50 am CT and was met with such disrespect on the other end of the call. I explained the situation and that I was not able to get out and they were deplaning us. I said I understand you have a policy but wondering if you can make an exception for a first time customer. He told me no and was immediately rude and passive aggressive with his tone. He told me that I should have read the policy which is to cancel in 24 hrs. When I said this is an uncontrollable circumstance I didn't know I would be stuck and unable to get there he said that's too bad and I should have ready the policy and "no one ever reads it obviously." I asked him to reiterate the policy to me three times to understand how much I would be owed. He kept telling me to read it and finally when I said is it full price I cannot read it as I made the appointment yesterday? And he said yes. I asked for his name and told him thank you. He said sorry sarcastically and scoffed and hung up. I was then charged the full blowout cost within 60 seconds of hanging up. I did not want to be a no show I wanted to be respectful and called as soon as I could. I understand a policy but I also would understand a customer calling four hours ahead of her appointment due to an uncontrollable circumstance and wanting to build customer loyalty. I overall simply do no understand the disrespect which I am most upset about. I would never recommend a place that was so disrespectful. Customer service truly is dead.

Cece did such an amazing job. I left the salon feeling like a completely different person in the…read morebest way possible. I asked for a short haircut with layers and curtain bangs and she went above and beyond and did so amazing. I absolutely love how my hair turned out and I would recommend her to absolutely anyone! By far this was the best haircut and blowout I have ever gotten! Thank you so so much Cece!

If you have long hair this is where you should go. They fixed a bad hair cut from another salon…read moreand they did a great job! They were able to get me in on short notice. The shop is clean peaceful and relaxing.

I had my hair highlighted by Nick yesterday, and he did such a fantastic job that I felt compelled…read moreto leave a review. I was looking for full-coverage highlights that would make me as blonde as possible, and that's exactly what I got. For context: I have very long and thick hair. Over the years of getting highlights, I've found that it's hit or miss whether a stylist/salon can give me the full-coverage look I want, since for my hair that takes a lot of time (like 4 or 5 hours) and requires a TON of product. Not every stylist is willing or able to go above the standard number of foils and devote that kind of time, which is totally understandable. But it makes me all the more grateful/impressed when I find a stylist like Nick who is willing to go above and beyond (he spent more than four hours on my hair) to achieve a perfect end result. I was also shocked by how affordable the price was. In my opinion, the quality of Nick's work was on par with some of the most expensive highlights I've ever gotten (and I usually end up paying way above base price since most salons up-charge based on the amount of product your hair requires). But even including tip, the total I paid here was remarkably affordable compared to other salons I've been to. In short, I strongly recommend booking an appointment with Nick if you're someone like me who has very thick hair and wants full-coverage highlights!

Gemma cut my super long hair and did an amazing job. It's an adorable salon with a great vibe. My…read morefriend bought me this gift for my birthday to get a really good cut from her people and it was great.

I had a really early morning event, and savannah graciously agreed to give me a blow out at 5am!!!…read moreMy hair falls literally the second I walk out of a salon- but get this!!! NOT THIS TIME. I even took a nap and now at 7 all it needed was minor fluffing and it's good to go. Seriously- if you want to look good, ask her to do your hair. #toomuchtalentforoneperson. !!

After moving to Chicago it was hard to trust anyone with my hair. It's oily at the top but super…read moredry at the tips. Every stylist I've gone to never have gotten my hair in balance and have added wonderful color as Savannah has done. She is now the only person I allow to touch my hair to where I allow her to be creative and do whatever to it as I know it will come out great.

For background I had originally gotten my haircut at a different salon and I got my hair absolutely…read moremessed up. I tried to fix it and it made it even worse. I had remembered that a while ago I had looked for local salons that would do alternative style haircuts and I found Urban Lift! I got my hair cut by Belle, she was super nice and very easy to talk to, in fact everyone was really nice there. I felt very comfortable and they took great care of me. The shop itself was super cool and I really love how my hair came out! I recommend this place a lot as I felt so much more confident and they fixed my hair up real nice. I definitely recommend belle!

I love this salon. Faith and Vanessa are my gotos, but you can't go wrong with anybody from there…read more It's a truly very comfortable atmosphere and they do exceptional work. They really listen to their customers.

My 15 year old went in on her own today for the first time. She knew exactly what she wanted and…read morereally wanted to do this on her own. She said everyone in the salon was very nice. She met with Marjola and had a lovely experience. My daughter showed her a picture of what she wanted and she left so happy. It was a huge change for her and she was thrilled with the results! Thank you Marjola for making her feel comfortable and doing a fantastic job! She FaceTimed me the 2nd she left to show me the results!

Slavisha did an amazing job on my haircut and styling. I will be back to see him again!read more

I came in crying after getting the worst dye job and haircut in the world from another salon…read more Yuilia was amazing. She listened to me and was meticulous, working hard to use everything in her arsenal to fix it. It took a while but it was worth it. I will definitely be back!

I've gone back and forth on whether to write this review, but if it helps spare someone else the…read morestress, here it is: I came into Robert Jeffrey for a PuraLuxe frizz treatment approximately 2.5 weeks before my wedding as my regular salon does not offer this service and I heard good about it. I contacted Robert Jeffrey twice to confirm there would be no adverse effects given the timing. I was told my hair might get slightly lighter, which I was comfortable with, as I regularly get highlights and had a toner appointment scheduled with my usual stylist shortly thereafter. Otherwise, they all raved about the treatment. My appointment itself was fine, but once my hair was dried and straightened, it was immediately clear my hair was SIGNIFICANTLY lighter and was an ugly orange-ish red color - very different from my normal brown. I mentioned this at the salon but was largely dismissed in favor of focusing on how smooth and straight my hair looked. After washing my hair for the first time, it smelled HORRIBLE- absolutely rancid and worse when wet (reddit describes it as dead rats and sewage which honestly is pretty spot on). My now husband was even disgusted by it. The smell didn't fade despite repeated washing. When I contacted the salon, I was told they had never heard of this issue and suggested it could be due to needing extra product for my long hair- which they charged me for... I looked into the odor myself and found it can occur if the product is not fully rinsed prior to drying and straightening. I sent the salon before-and-after photos that clearly showed the color change and was offered a toner. Given my experience at Robert Jeffrey and how close my wedding was, I did not want to go back and instead went to my regular stylist, who followed the PuraLuxe guideline of waiting before performing a clarifying shampoo. She was SHOCKED by my hair. When I eventually spoke with an owner, she seemed bothered and suggested the lightened color was due to the clarifying shampoo (which is ridiculous). I received only a 20% refund, despite spending hundreds of dollars at my regular salon to correct the color and get rid of the smell. Unfortunately, I can't say the product helped my hair at all. It isn't smoother, sleeker, or softer, and at times the front pieces actually feel more brittle. Overall, I am extremely disappointed with the salon, the lack of transparency around potential negative effects, how the situation was handled, and the PuraLuxe product itself.

I got beautiful highlights and Ayman was so good and knew exactly what I wanted. Highly recommend.read more

Great salon. Super talented professional stylist. Excellent quality and attentive service!read more