New clients beware especially if you're allowing the owner Brandi to do your hair. I was looking…read morefor a new stylist, went in person prior to booking my first appointment, to discuss what I was looking for with a new style and foil. I have thin hair, it had grown out leaving 3 to 4 inches of natural regrowth ( light ashy brown). The length was close to my waist with older brassy blonde. Brandi was at the desk when I first went in to the salon to confirm a stylist could there could meet my hair needs. We both spoke of cutting my hair to right below my shoulders (at least 10 inches). I wanted thick fringe bangs and shorter layers throughout the crown for volume. I told Brandi I did not want longer layers, we also discussed wanting cool icy white/grey blonde that I did not want a color the was brassy. I also told her I was allergic to hair color and requested to not have the color touch my scalp. As I sat in her chair we both discussed my color allergies, I showed several pictures to clarify again what I was looking g for. Brandi went through the pictures, I again went through my likes and dislikes. I did not want brassy color, I wanted a full foil heavy to look like a full color and that I don't like chunky foils spaced far apart. I did not want long layers and wanted thick fringe curtain bangs with shorted bangs for volume. Brandi said she did not want to discuss "layers" she prefers saying movement, and that she had a plan and it would look amazing. As Brandi foiled my hair the crown had 6 foils the sides had 4 foils and I couldn't see the back but it was not a full foil. My hair will usually lighten between 7 or 8 minutes up to 15 minutes. Brandi left the bleach on for over an hour towards the end leaving me under the dryer for an additional 16 minutes. Prior to the foil Brandi cut off most of my length so not to color what would be cut off. After rising washing the bleach off I requested another inch off keeping my length right below my shoulders. Brandi again mentioning she had a plan for my hair ( she did have a plan to do her own thing which was everything I told her on two different occasions I did not want). She began to cut the thinnest bangs straight cross, you cannot see them and due to the extended amount of time she left the bleach on for my entire hairline is breaking off (several bangs pieces were broken while sitting in her chair). Brandi also needed to put a toner on due to seven foils not properly aligned with my scalp had lines of demarcation and towards the top of the hair shaft was orange unprocessed color. Brandi began to slide cutting long layers into my hair. She hastily slid her open shears throughout my hair creating long layers. After blow drying she provided me a hand mirror, once looking into the mirror I could see the bottom cut was completely uneven which included long and short lengths ( how you can cut 10 inches off and still not be able to cut straight across confuses me). In addition, Brandi and four other stylist openly spoke negatively about their "soul sucking clients" the clients that drain them one client always Noreen or Norma, right in front of me and two other clients. Can you imagine the lack of professionalism in front of a possible new client. While waiting to pay (I had a fraud alert come over my bank card, sitting on my phone with the bank to clear up the alert) Brandi actually reach to touch my hair and told me she saw the unevenness and longer pieces but advised me to go home look at the color with the different lighting and style it, she encouraged my return so she could use thinning shears in my thin hair the make the bottom (the not so straight line she cut) "sparse" actually to try and hide her mistakes without taking more length off. I was charged 240.00 and paid 40 something for purple shampoo and conditioner due to the brassy color and gave her a 50.00 dollar tip. As the owner she clearly should have scheduled me with someone else with more color knowledge, skillset, and professional ability. Brandi also sent me out trying to convince me she did what I wanted and gave me high quality services. Find another place or see her staff or daughter. Now I will pay double for a color correction and for a stylist to fix the hair cut due to the mistakes she made cutting my hair. The craziest is that she thought she could convince or gaslight me into believing she did a 200 plus color and cut after telling me to return to use thinning shears to hide her mistakes. However, I was a stylist for 15 years. Check the reviews and find another place she completely took my money knowing she did not deserve it. It's so gross! Two photos with the blacked out face is the brassy color after she washed the bleach off, two photos are the color and cuts I was hoping she was professional enough to make happen, and the another photo is the 6 chunks of fouls on the top of my head after washing four times with purple shampoo and conditioner.

Having to drive to RI and paying for parking to get my hair done was taking a toll on me…read more Thankfully, my friend/coworker told me about Talk of the Town and her hairdresser, Maria. Normally, I stick to what I know because I'm afraid of change. Let's just say, I no longer have to drive an hour each way because I finally found someone great in the area! I showed Maria a pic of the style and color I wanted and she gave just that (I wish I had a before pic). My color was fading into a brassy, orangey color and she toned it down for a more natural darker color with dimension. She cut about 4 inches off, gave me long layers with curtain bangs. My hair looks healthier, I feel more youthful, and everyone complimented my new do! Conversation was great and she made me feel comfortable and welcomed. The price of my cut and color (toner this time) was reasonably priced and I couldn't be happier. Thank you so much, Maria! I'll be seeing you in a few months!

Thanks to the attention and care I got from Mark, a stylist at the West Boylston Street location in…read moreWorcester, I just got one of the best haircuts I've ever had! It's really clear that Mark doesn't just know what he's doing, but maybe more importantly enjoys and takes pride in his work, and I feel lucky to have had him as my stylist. I'm embarrassingly ignorant of haircutting terms and the latest trends, but I had a rough idea of what I wanted. (A slightly mohawk-ish hipster cut.) I felt a bit guilty taking up so much time, but Mark never rushed me, listening patiently while I tried to describe what it was I was looking for. When I was done, he then gave me some suggestions and advice on what he thought would suit me and was honest about how he thought it would look on me. He didn't rush the haircut, either. He was careful and took his time, suggesting several ways I could style it to get the look that I was going for. As a teacher and writer I appreciate his attention to detail and thoroughness In my opinion I got one of the best haircuts I've ever had. I'm very happy with the result and hope Mark cuts my hair the next time I go back!

literally terrible haircut; I started in the chair annoyed and left the chair even more annoyed; he…read morekept trying to joke about giving me a mohawk and hairstyles i didnt want. I didnt want to be rude and leave but the guy could not get a clue after asking me many questions about my life and i just wanted to keep things short and sweet and get out but he kept trying to engage and i really just wanted a quick trim. it took 30 mins before he even cut my hair. He did verify how short I wanted to cut it but the way he cut it made my hair grow back weird around the bangs. He needs to find another profession.

Fantastic haircut and blowout! I will definitely be returning. The prices were beyond reasonable…read moreand my hairdresser was very personable. HIGHLY recommend! Don't forget to tip!

I try to come in at least once a month to get my ends cut. Alexandra does a great job with women…read morehair cuts and children cuts. The prices are reasonable and are displayed in a plastic frame. I go to school an hour away from Worcester and still come here to get my hair cut since I don't trust anyone else. There can be a wait since she also does nails and waxing as well.

What a find!! I got…read moremarried on a Sunday in Worcester and called all around looking for a salon to do my hair and my bridesmaids' hair. Almost every salon was closed or would charge me an arm and leg to come to the hotel. The situation was a nail biter until I called Salon West and found out that they were open! Although it is unnerving to go to a salon we had never used for the big day, we felt confident with the reviews online. I had fairly good expectations - but could not shake that shadow of doubt. We showed up for a trial - and was immediately put at ease. The salon has a very small, cozy and welcoming feel with big open windows, two stations for cutting, and a big red wall with the 2 additional sinks against it. I was happy with my trial, but after wearing it for the day I started noticing things that I wanted to change about it. Barbara was a joy, taking all of concerns, addressing them, and changing my updo style on the day of the wedding. My hair ended up looking more amazing than I had ever imagined! I absolutely loved it! In 6 hours, Barbra transformed the hair of 6 ladies. Each girl had a different style, and Barbra did such an amazing job executing our hair styles while maintaining our individual personalities! All of our hair lasted through the night. (We are in our mid-twenties and danced the night away with no worries!!) Barbra was so great and allowed us to basically take over the space for the day! We were doing our nails, munching on lunch, doing our make-up and hanging out. She was so easy to get along with - and was really fun to be around on the special day! Barbra, we'll never forget you! Congrats on your marriage as well! This was the best decision ever!! I'd recommend Barbra to anyone looking for a fun experience at a great salon! Also, it is worthy to note that the prices are extremely competitive - we could not have found a better deal... thanks again!

I have been going to Salon West for many years. Barbara the owner is a true gem! She does great…read morework and is so accommodating. I look forward to my visits and getting a great hair style.

Three words ... "ask ... for ... Liz"…read more She's super fantastic. The girl has skills with hair and, I kid you not, a magic hand when it comes to waxing. I want to fall asleep when she does my eye brows! Hardly any pain ... heck ... you hardly know she's doing it! Liz is totally my go to girl!

My husband, a lifelong resident of Grafton, recommended this salon to me. I was able to get an…read moreappointment on the same day, and they were flexible about the time. I wanted a rather short haircut, and the stylist did a wonderful job of making me feel comfortable about my choice. She was also gentle when washing and cutting my hair and was a pleasure to talk to. I absolutely loved how my new look turned out, and I adored how the stylist took the time to explain the best ways to adjust my bangs. My husband was delighted, too :)! Guys and Gals sells some great beauty products for hair and skin, and the price was right all around. I will definitely be coming back for my next cut!

When my old hairdresser of 20+ years retired to Florida, I was left with a problem. I tried 3…read moredifferent salons before I found Karen at Watercolours who finally got my hair back to the way I like it. She is so very easy to work with, and a joy to be with. I know the rest of the operators in the salon are just as nice to be around. I would give them 10 stars if they were available.. Watercolours is for me.

Went here for a haircut, she spent very little time on me. Shortly after leaving and taking a good…read morelook at my hair, I called to make an appointment as I was quite dissatisfied. I was given an appointment for a short time later that was promptly cancelled! I was then told to call back in a couple of weeks after their vacation. When I called I was told she didn't want me for a customer!!

Sarah has been my hair dresser for about 5 years. She has done a fantastic job with my wedding and…read moremy regular hair cuts. Sarah is knowledgeable with what is trending! She can also cut the same style as an exact photo. I highly recommend Sarah!!!

Crisie is truly an amazing stylist. Not only is she a caring and wonderful person, but she listens…read moreand is what I would consider a true hair expert. She did a red and black contrast highlights and I absolutely love it! In fact I can't wait to go back and get more highlights done. If you are looking for a wonderful stylist who is a master colorist I highly recommend seeing Crisie at Tease.

I have been a customer of Kelly's for some time now and I honestly have to say she continues to…read moreamaze me with her coloring and cutting talent. I am on some medications that have an effect on my hair. Kelly not only understands what is going on but counter acts it so when I leave, I look gorgeous. Colors and highlight always look natural. She truly listens to my concerns. She doesn't push product just for the sale. I highly recommend her to anyone.

I have been going to Kelly for years, very happy. My husband had long hair when I met him. He buzz…read morecut it once, not a fan. We agreed to meet in the middle on length and he agreed to go to Kelly. In just a few minutes she took him from long and shaggy to easy hot hairstyle. Amazing. Thanks again Kelly!!