bad service and mean workers'…read more i had asked for a trim and went bald never go here no matter what

In response to the business owner's response: you did call me, after I wrote this review and as…read moreI've stated in my previous review, I sleep during the day because I work nights. I'm happy to call you after I wake up at 9pm or before I wind down to go to sleep before 8am if you'd like, but out of consideration, I avoided calling you during inconvenient times. I've never cancelled an appointment that I can recall, so I would be interested in the date that I cancelled. If I did, which I find hard to believe, it was definitely with more than reasonable notice. It's comparing apples to oranges, though. I'm sure you could easily fill the spot I cancelled. I can't call and make another appointment with a few hours notice. I'm sorry that those things happened but ultimately, I was unable to get my hair done over many months with your salon. It would have been stellar customer service to try to accomodate me after cancelling on me twice without me having to wait another two months (which would have been a total of four months since my original appointment) or at least offered me some compensation before I wrote a review. The fact that you didn't isn't necessarily a terrible thing, I just have no incentive to make an appointment when I have zero confidence it will actually be kept.

I've been getting my hair cut by Katie (the salon owner) for many years and she always does a…read moreFANTASTIC job on my cut and color and the prices are so reasonable! I moved to NYC a few years ago and still drive the 3.5 hours to Shrewsbury at least once a year to get my hair cut and colored by Katie. Her balayage technique makes my hair look amazing and it grows out perfectly so I can usually make it the full year before coming back for my next visit. (even hairdressers in Brooklyn when I've needed a trim have commented on how nice the color is) The vibes are impeccable and after watching her team work with other clients in such thoughtful ways I'd also trust any one of them to do my hair if Katie was ever unavailable. Run don't walk to this salon for your next haircut. You won't regret it.

I am new to the area looking for a new salon. This one looked like a good option to try out…read more I was very pleased with everything; the environment was very welcoming, and the haircut was flawless. My stylist was also a great conversationalist. Highly recommended!

I honestly don't understand the hype around this salon. My experience was extremely uncomfortable…read moreand unprofessional. Dino made me feel uneasy during my haircut, and the overall vibe felt off from the moment I walked in. I left feeling uncomfortable instead of relaxed, which is the opposite of what a salon experience should be. I won't be returning, and I think reviews should focus on how clients are treated -- unfortunately my experience was negative. -0

Truly love it here! They do a great job everytime - no matter what stylist I go to for my cuts…read more Pricing is super reasonable and staff is so pleasant!

Tia's awesome! I've searched high and low all over…read moreWorcester to find someone that can cut hair, specifically Asian hair. After looking at the other reviews, I took my chance with Tia and ever since, she's been amazing. She's honest when it comes to color option and what would look good on you and I trust her opinion than my own.

It was my first time going to Tia's as it will certainly be my last…read more I came into Tias with hopes that she will help me dye my hair from blonde to silver. During the process, it seemed promising as she had contacted me via text to book and confirm an appointment. I was excited to get my hair done by her. Unfortunately, the outcome was terrible. I left the salon first with wet hair, because she charges to style your hair. So if you choose to not let her style your hair and pay for it, expect to leave the salon with hair as wet as a puppy. Since I left with my hair wet, I couldn't see much of the color, and it was not until I returned home that I saw how poorly she did. From the outside, my hair looked good. The color was nice. But when I looked closely, I saw beneath, how uneven she dyed my hair and even better, how blotchy some spots were. My hair was three different colors, gray, blonde and black (as my roots are black and the blonde was my previous color) I messaged her back and told her I liked the color but I was confused as to why it was so uneven. She tried to blame it on her assistant (who only washed my hair) and told me I would have to come back. I understood that I would have to come back to get the true silver that I had desired, but I did not know I would have to come back to have even color in my hair. She tried to brush it off as if it was okay. I gave it a day before I thought about it, kept starring at my hair and became frustrated. I then contacted her again as she told me I can come in to fix that spot or I can come in for highlights. First, I did not want to come in to fix "that spot" that was uneven because it was more than one spot, it was the majority of my hair beneath. I did not trust her to touch my hair at all. Second, even though she offered me highlights, why would I pay her to give me highlights when I don't want highlights? On top of that, eventually she had someone else reply to me on her behalf via text message as she copied and pasted the same response to me twice. She tried to tell me it was the color, but the color was not the problem, as I had told her repetitively. On top of that, she tried to send me a before and after picture of how good my hair looked from the outside, completely disregarding how it looked beneath. So I asked her for a refund and after going back and forth she told me she doesn't give refunds after I paid her $130 plus $20 for tip. It was not until realized how poor her service was that a few locals told me I am not the first client to complain, I may just be the first client to speak up about it. So after I paid her a total of $150 to ruin my hair, I had to go get it done elsewhere and even go to Sally's to try to fix it myself. Even though she told me I can come back for "highlights" or to "re-tone" my hair after she had unevenly toned it, why would I trust her to touch my hair again?

Christina consistently provides an excellent cut. I will not consider switching to a different…read morestylist.

I was really really bored with my hair. You can see a version of it in my profile pic. Straight,…read moreblunt cut, originally chin level when I lopped off a ponytail for one of those donation sites, it had grown out to my shoulders and because my hair has a lot of natural body and some wave and curl to it, I was getting a very triangular shape. I had no idea what to do with it, other than grow it out again, but I was tired of that cycle, too, since I've done it several times in the past decade. It's also going pretty grey in spots and I'm not sure another 'tail would work for those wig organizations because of that. I needed someone to just make a decision about my hair and cut it. I didn't care what the results were, what the style was, anything at all. I just needed something different. My husband half-jokingly suggested I take his clippers, buy some gel and go for the Annie Lennox look and I was actually OK with that. Christina took on the challenge. She chose a layered look that is both blowdryer and product-optional (YAY!). It's fabulous, super easy to take care of and suits me well! I would have never thought of layers and I'm glad she chose this cut.

Kelly is the best hairdresser I have ever been to. She listens to exactly what you want, she is…read morelike an artist who loves what she does. The cut and color were perfect and the best part is when you go back, she can do the same thing, she is always consistent!! Kelly is always entertaining too!! She is lovely and talented, thank God I found her, my hair has never looked better!

Kelli always has the best vibe when getting my hair done. I always have a great time and she always…read moreexceeds my expectation. Love her so much!!! 10/10 recommended

I visited Ntrigue salon today and had a haircut with Nina. She and her co- worker Megan work…read moretogether and are a great team. If you have hair with a texture that you have absolutely no idea how to handle... please see them!! .. I mean please. Nina loves to sculpt hair. She is truly an artist and a Master Stylist. Thank you, Nina!! That was a great haircut! I'll be back!

Friendly service, professional, very clean environment and skilled stylists. Strongly recommend.read more

This is the salon to go to if you are looking for a new place you can rely on. I was new to town…read moreand tried a few places and well, this place won me over with great service, talented stylists and a good atmosphere. The owner even realized some of the decor was dated and gave the place a make-over as well so some of the previous photos will look a little different when you actually go there. Tons of parking as they are in a very popular shopping area. Definitely call for an appointment in advance.

Today I went for single process color and a glaze toner and went I went to paid I was charged with…read morea back bar charge $40 on top of my total. It was NOT okay that charge was hidden from me until checkout and wasn't stated clearly on the service menu or booking plataform.

I love Hot Set Hair Studio. Jess is professional and knowledgeable and a good conversationalist…read more Everyone at the salon from the owner Pam to receptionist/trainee is friendly, helpful, and welcoming! They are great at recommending products and treatments without being a "sales pitch". The prices are reasonable. I have been a client of Jess since 2020. It is a great experience every appointment. You will not be disappointed.

Jessica is professional and extremely talented! She does a fantastic job with my less than…read moreperfect hair, which is very fine and thin. I couldn't be happier! I highly recommend, you will not be disappointed

The PARLR is a whole vibe. Gorgeous and so spacious, relaxing. I had an amazing hydrafacial with…read moreVictoria, honestly the best facial I've ever had. She did a thorough consultation and took my concerns into consideration, and was able to give me some advice for the products I use daily. The facial was 10/10 and so relaxing, just what I needed. Victoria recommended some products that I've been using since and love! will definitely be back!

How much can change in just a few years…read more.. The staff at PARLR is so fake-nice now. I felt like I walking into the mean girls den & spent my entire visit there being judged for not being cool enough. Exactly opposite the vibe I want when treating myself to some pampering. Ick. Leaving it at two stars though because the space is still beautiful, and the variety of offerings is ok.