IF there were a negative star, this store would fit that rating. Most of the employees are very…read morehelpful and mostly knowledgeable. However, their return policy, written on their website, is a lie. There have been items (ex single nails, or screws, heater filter, and a few items that broke the first time I used them), this store REFUSED to exchange or return the item, even though it was their employee who helped me and assured me the item would work, or fit....and even though I had the receipts and it had only been from a few hours, to a few days, they refused.
Especially, the older lady who seems to live at the counter at the entrance. We've learned this is NOT a good store to shop at...and today confirmed that.
My 89 yr old father, who has Parkinson's and walks hunched over because of a pinched nerve, wanted to surprise me with a new shower head with handheld attachment. With their limited income, they purchased a $54 shower head w/handheld as a surprise for me. I have mult. spinal problems, do not walk well, have surgical bars in my neck that limits how far I can move my arms overhead, and a collapsing lumbar spine area.
My 87 yr old mother had a massive intestinal infection a month ago that developed 3 abscesses and had perforated her intestines. After weeks in the hospital, she's home now but the infection has not gone away and that portion of her intestines will need to be removed-but she's very weak. She's wants me by her side as much as possible; I welcome that.. my kids and I help her as much as possible, even into the middle of the night. It's physically painful for me and my mom.
So to surprise me with what I needed was a blessing in a tormented disguise called McKinleyville Ace Hardware. The shower head had EXTREEMLY low water pressure. My 40 yr old shower head wasn't working good, but it had more water pressure than the Delta 2 in 1 my 89yr old father had bought me. This time my dad was turned away from McKinleyville Ace Hardware. Even though the box, the included booklet and all attachments were provided, the lady not only refused a refund, she refused an exchange. He was told "it was opened, and used, we don't refund or exchange anything that has been opened. Call the manufacture, maybe they can replace it".
Really? A new item they sold and he's told to call the manufacture for a replacement?!
How is someone suppose to know that an item works the way it is suppose to work if it's not opened? Merchadise the store sells which means the store also gaurentees the items works...if it's not opened and tried? An item a store employee recommended and guranteed the product was good, to an 89yr old, hunched over man who uses a walker, and believes what he's told?
DO NOT BUY ANYTHING OF MONETARY VALUE AT THIS STORE. Not even a single washer, or nail, or screw that they say matches the one you brought in...because if it doesn't fit, you will not get a cent back....I guess now we can say you get a nickel back since pennies are not made anymore.
