They did not tell me how to operate the phone. i went on you tube to find out how to turn it off. i…read moreasked about screen protectors told they were 60.00 a piece . i was then told to go to best buy? My pass word that was set up doesn't work .

They do not tell you the whole story. In the process of switching from T-Mobil to Verizon, I chose…read morethe the iphone 10 XR. However it was out of stock and I had to wait for it to be shipped to their store. Only to find out from the reviews that it was not so good. I went in the next day and indicated that I want the iphone 11 instead. They said they cannot do that because they have to wait for the iphone-10XR to come in before they could do that and that would take a few days. By then however, the promotion that Verizon has will expire and switching from T-Mobil to Verizon would be pointless. They were arguing with me that that was a correct policy which did not make sense. As a customer, you should be able to choose the phone you want anytime provided that the order is not complete. I would not recommend going to that store.

This is the worst location I've been to. I had a simple pickup order that I ordered on online on a…read moreSaturday. I go in on Monday and they had not grab it around. Then they informed me they don't even have anything. They say they are going to refund me. Say they are grabbing the receipt and it took 15 minutes! Waste of my time even coming. You think if you're an assistant manager you would know how to do your job.

There comes a time in life, when we need to upgrade our smartphones to something new and exciting…read more For those of us who prefer Apple over Androids, life is sometimes easier. However, visiting your local cell phone store can either be a nightmare from hades or the best experience ever. For myself, it was the latter of the two. Megan, and the staff at this store were absolutely amazing. Megan, came out and asked how she could help me, and I explained that I wanted to upgrade to the new iPhone 15. She was able to pull up my old account information, and she even gave me the best unlimited plan that Verizon current has. Now I can visit neighboring Canada to visit family members and not worry about roaming charges. Likewise, I can now also send text messages to friends in Mexico City and Toronto without any fees. That being said, the staff at this store made my changeover absolutely effortless, transferred all of my data and contacts to the new phone in 20 minutes. The part I liked the best is how Megan, and the guy who set-up my new phone, took their time and explained to me all the ins and outs of my new plan. This was great customer service all the way. I highly recommend this corporate store over any local dealers.

Terrible customer service…read more I called the store asking if I (a current T-Mobile customer) needed to physically bring in a new phone to activate a line for it. Jake the manager said I did but he could add a new line to my account with no activation fee as it was a special promotional offer. When I brought the physical phone a couple days later Jake was not there and neither of the two employees there were able or willing to activate my new phone even though a line had already been added to my account. One male employee in particular was patronizing and rude and insisted he could not help me--only Jake could because Jake had the codes. ??? (I asked if Jake was the ONLY T-Mobile employee who could help me.) This was not a problem, he told me condescendingly, because I could just come back tomorrow when Jake would be back from 2-8. Long story short I called T-Mobile and they were able to handle everything over the phone and were incredibly gracious, professional and apologetic for the conduct of the Store employees.

Like the other reviews state, Paul screwed things up. Two additional phone lines were added to our…read moreaccount for no reason. Luckily the T-Mobile customer service fixed things. Paul may be on some sketchy s***.

Wow! What a great…read moreplace...don't go anywhere else...Nassar replaced my hard drive and I was in and out in four hours...this also included Nassar answering my barrage of questions...I thought the price was really reasonable. Patrick W.

there are two men working in the always alone they take your computer and say they can't fix it…read moreand sell you another one that little while later they say they fix and then don't call you weeks at a time when you go into the store to pick it up as a single white female these two big males bullied me out of the store, calling me offensive names, calling me all kinds of things and until I got into my car and left, I would not suggest this business for anyone

I went in to ask a simple question about a trade-in. I had done three days prior. I was made to…read morefeel stupid. They would not sit down with me or even look at my account. I was turned away told to call customer service and treated extremely rudely. Prior to this my customer service had been good, but after this interaction, I will never step foot back in the store.

best att ever very nice customer service is awesome chelsey was awesome and did everything to help…read moreme out i will be back

They misled me on the services provided by Verizon and then were unable to help me cancel and…read morerefund the fees for a service I never used.

Brian is a super star at the 5 mile /Northville location. We had a complicated transfer and he was…read moresuper patient and walked us through every step of the way. Thank you for making a headache process and enjoyable and beneficial adventure. Dena F

I have been a T-Mobile customer for 20 years, and today I had the best experience at this location…read more My Mobile expert was Lorrie O. She was kind, caring, knowledgeable. She made my experience flawless. Lovely experience would highly recommend!

Sales rep lied several times to sell me things I didn't authorize. I came in to swap a phone and…read morealong with the phone he brought a screen guard and I asked for the price of it he told me it freely came with the device, I later had to go through the purchase details to find that the screen guard was $51 and only then did he remove it from the charge. I also made it clear I didn't want protection 360 but he still added it anyway and I also found it when I had to read the purchase details myself, I asked him to take it off as well but he refused saying he couldn't do it and I had to wait 30 minutes to ask someone else to help me and they instantly removed it.

Very helpful fixed my phone fast wonderful service if I have any problems with a phone or iPad I…read morewould go back

excellent customer service ! great knowledge of phones helped with claim ' amazing Alex was amazing…read moredefinitely go see him for Any of your repair needs Jamie Tindall

Most of the Sprint stores has been closed due to COVID and others were transitioning to T-Mobile…read more We went to the store to get help with the activation of my new phone. The store was clean, organized and brightly lit. Liked the pink vibe throughout the store. We just walked in and one of the employees helped us immediately. The representative was very helpful and conversational. He helped me with the set up and also in switching the network. It was quick and had us on our way in no time. Great service and easy parking!

Jaila was very helpful and took the time to fix our bill and replace malfunctioning equipment…read more Would highly recommend her and this T-Mobile location