Really enjoyed our first visit! Food and drinks well prepared and tasty. Service quick and friendly. Prices very reasonable. Mariachi band was exceptional! read more

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Best margarita I have ever had in my life. I think about it daily. The melted cheese was incredible. The restaurant itself was beautifully exquisite. I'm from Tennessee (USA), and I was having my bachelorette party in Cancun with my friends and sisters and we visited this great restaurant one night. The mariachi band serenaded me, and I was moved to tears. It was such a beautiful way to experience the rich culture--outside of the resort we stayed at. read more

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Visited Hacienda El Mortero on Saturday night. Arrived at 6:30 with a reservation. My wife and I were seated quickly. The waiter was great. Discussed the menu and was very helpful. We both ordered Fajitas steak for me, Chicken for her. Both were served on plates rather than hot skillets. I must say, I preferred the plate over a skillet. No smoke in my face. The meat and vegetables were hot and the cold items like guacamole were cold. Nice presentation without a hot skillet to overcook or dry out the meat. The food and drinks were all great. The bonus was a live Mariachi band starting at 7:00. The band went table to table and played requests. For us a Mexican song for our anniversary. Note: Plan to arrive before 7:00 for the band. They played at all tables and then ended. You do not want to miss. Great addition to our week in Cancun. read more

I ordered the filet steak cooked medium and got something between rare and medium rare. The restaurant is a "reproduction" of a hacienda near Durango, MX. so pleasant decor and ambiance. Linen tablecloth and napkins give it a formal feel. Don't expect to get in and out in a hurry. A wandering waitress brings regular rolls or jalapeño rolls. Good food and an overall good experience. Prices are at the high end of Cancun. I read other reviews saying go to Mextreme instead. I think this is bad advice. Mextreme is much more casual. They both have their place depending on what kind of experience you are after. The mariachis started at 8:00 and went to about 8:30 before taking a 45 minute break. And yes, the trumpets are loud, but that's Mariachi music. The musicians are very good and sing on key, which is not always true of mariachis. read more

The food was very good. We got a various platter of meats including lobster. The waiter was professional and nice. They sang songs at your table. It is a romantic place and I would say it's $$ for price. Some of the drinks were huge but good. There is a dress code so I would call before you go and make a reservation. read more

Hacienda El Mortero - Strawberry Margarita - Mexican Near Me - Cancún, ROO

This is a very nice restaurant we discovered very close to our hotel. We were warmly greeted and seated promptly. Our server was extremely friendly and helpful with our large group. The drinks here are very tasty and just what the doctor ordered. The food here too is absolutely delicious and presentation was superb. We will definately be back on our next visit. read more

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Phenomenal restaurant with amazing service. We stayed at Krystal and ended up coming here almost every night for dinner during our stay. They have wonderful seafood and grill options, and the mariachi band is lovely! Favorite dinner spot! read more

Hacienda El Mortero - Restaurant - Mexican Near Me - Cancún, ROO

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We came here through our all-inclusive package at Krystal resort. The food: this was the best dinner on the resort! We loved the enchiladas, fajitas, and rib eye. The best appetizer is definitely the cracking rib-eye- it was so tender and flavorful!! Also a big fan of the melted cheese with sausage, another appetizer. For desserts the churros and passion fruit ice cream took the gold. The tres leches wasn't as moist as I like it. The drinks: The margaritas glasses are insanely large- as big as my head! Loved the coconut and tamarind margaritas. But could barely finish one :) The ambience: Beautiful space with great decor and character! Big space with tons of seating. The service: the servers are sweet and funny, kept saying they only have tequila- no water ;) (of course they brought us water!) read more

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I had dinner at this restaurant several nights during my stay at the Krystal Cancun hotel. This restaurant is included in the all-inclusive option offered at the hotel. The staff was always friendly and helpful. The food was great as well. I had seafood each time and the food was always fresh. The drinks served were also much better then the drinks served inside the hotel. During dinner they also have a mariachi band that plays which was also great. They will play requested songs for your table as well if you request it. This restaurant was always understandably busy and required reservations each time. I would definitely recommend this restaurant to those looking for authentic Mexican food while stay nearby because there aren't many others in the area. read more

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Decided to go here before heading out to drink tonight , and the restaurant was better than I expected ! I got the fish of the day, which came wit shrimp and was bustling with flavor while my partner got the steak. However, when he received the steak it was very rare, but it was happily replaced after he told one of the waiters. The mariachi band the played was amazing , their voices harmonized well with each other, but they did not look that happy ,( which I don't mind to much since it probably sucks to be constantly singing ) We sat next to the fountain which had a slight unbothersome water smell. The margaritas that we got were HUGE and in my opinion worth it. read more

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Lovely real Mexican place. Came here to try something out from locals and I was to great surprise. This place has live mariachi playing whatever music you ask them to. Food was super good and with a great portion. The decor was very inviting and service was excellent. Going back to Cancun in 2018 and def will come back to El Mortero.. Thumbs up guyss read more

Wonderful atmosphere in a comfortable but elegant Spanish hacienda. Well prepared, presented and enjoyed! Took whole family , big group, no worries. If you are looking for something less loud, walk past all the bars and come here. Nice mariachi band as well read more

VERY HONEST REVIEW: When we first walked in the ambience was great, we were greeted by the manager and walked to our table. Took some great photos the staff was very courteous. We ordered the freshly made tortillas and cheese which was delicious. The chips and salsa was not very good due to the fact the chips were extremely stale. We then ordered our food, I ordered mixed fajitas (steak,shrimp,chicken) . My wife ordered the Tampico Steak and my kids ordered the filet mignon. First the filet came out and the portion sizes were reasonable. The flavor of the steak was more of a grilled BBQ taste and no real flavoring. On a positive note the steak was warm. Now here is why I wouldn't recommend this restaurant if you have made it this far into my review. My fajitas came on a plate, not a skillet and were ice cold. It was almost as it was prepared hours in advance and just sat on a tray until ordered. I was extremely disappointed due to the price of this restaurant which portrayed a higher end atmosphere considering its surroundings. I couldn't find my waiter to tell him about my plate being cold and honestly after food was served he was pretty non existent. My wife had a steak that came out warm but still no taste only bbq char. After dinner we had a magician come to the table and perform magic tricks for the kids which was probably what we needed after the food not being up to par. Afterwards it took our waiter around 30 minutes to bring our check for payment, that included a $50 USD gratuity which I was not happy about given the service and cold meals. Overall I would stay away from this restaurant due to the price, service and freshness of food. Great for photos and appetizers if that's all your going for. But I wouldn't recommend it for anything else. read more

We had read good reviews from yelp before coming to Cancun, we also stayed at Krystal Cancun where the restaurant was located. On our 1st night, we already wanted to have dinner there, the hotel housekeeper told me it was impossible to get a seat w/o a reservation, we went anyway and got a table after 10 min wait. The decor was amazing, in the middle of the room was a beautiful fountain and on the side were huge barrels of tequilas!! We ordered carne asada and seafood stew. The salsa was very hot as expected in Mexico, the free tortilla chips came immediately as we sat down. The carne asada was really juicy and delicious but the meat was very tough as is the case all over the world, unfortunately I was not able to chew it. The seafood was out of this world good. The margarita was not as good as I would expect in Mexico, on our 2nd night, I complained and they took it back and gave me a pica colada. I was very happy w the superb service. on 2nd night we ordered fresh fish, it was marinated and grilled to perfection. !!!Yummy! The roaming mariachis came to every table, they were muy simpaticos! I wish i could go to cancun again, this was my 2nd time and sadly it would be my last. I narrowly missed getting killed by the Sinaloa cartel, they threw a grenade in the most popular mall. But if you are brave and don't mind the danger, this restaurant is a solid 4 stars. read more

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If you are looking to get the full on Mexican restaurant cuisine.. this is the definitely the spot! Staff was very attentive and friendly! Such a fun atmosphere with mariachi bands who will sing you despacito! Delicious food. Handmade tortilla, and Mexican desserts!! read more

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Rumaldo, Juan, Josefina were amazing waiters. They helped me out with everything I needed and were very hospitable. read more

Hacienda El Mortero - Churro dessert was amazing!! - Mexican Near Me - Cancún, ROO

Best brunch on the hotel area. Best mariachi while eating love the ambiance, Best servers in town Rene specially, Helped give local recommendations. read more

The chicken mole trio was disgusting. The cheese & mushroom appetizer was good with fresh tortillas. Steak tacos were ok. The mariachi was fun to listen to. The atmosphere is great. read more

Really good. The Mariachi band sings to you, and they are amazing !! The food was delicious, and the waiter was very nice. We will go back before we leave Cancun. The atmosphere of this restaurant is wonderful!!! read more

Hacienda El Mortero - Chicken tacos - Mexican Near Me - Cancún, ROO

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This is by far one of the best Mexican restaurants I have ever been to (I'm Mexican). The food was very authentic, unlike many other restaurants in this city. Live mariachi that plays at every single table. We were in shock as to how great our experience was here because we were skeptical from the reviews. I liked it so much I told my wife to cancel reservations for the following day so I could celebrate my birthday there. Sadly they aren't open Sunday nights. I know authentic Mexican food and this is well worth it!!! read more

Friendly staff our waiter was nice and did great translating, we ended up going two nights in a row and i do not regret it they had live music, not sure if u had to pay them to play. Also a must there is the MANGO MARGARITAS best one i had in town!! read more

Hacienda El Mortero - Mexican Near Me - Cancún, ROO

Authentic, relaxed and semi-romantic ambiance. The service was attentive and polite. The mariachi band was entertaining. The food was rustic and tasty. I would say it's a worthwhile place to have a nice sit down dinner in Cancun! read more

The most authentic feel in this restaurant is topped off with a romantic tone. The food is exquisite and had us coming back every night of our vacation, we enjoyed the many varieties of shrimp they offer and the sauces paired with each dish in a harmonious fashion. We have eaten plenty of authentic Mexican cuisine and this place we wanted to take home with us, but being such a grand hacienda, it would not fit in our suitcase! read more

Although this restaurant offers some traditional Mexican plate selections the food itself does not have that authentic taste. The beef tacos were well seasoned but the "lime soup" was overly salted and hardly came with any chicken. I feel like we paid more for the ambiance and the live music rather than delicious tasting food. This restaurant is good if you want a nice atmosphere, good customer service, and ok food. read more

Food ... ok Service - ok But at the end the waiter said I have took the credit card receipt and I said I didn't but he keep saying I did!! At the end he miss placed it didn't even apologize read more

The shrimp had a really strange consistency and the prices were really high( small portions). Go to Mextreme for same prices but better quality. read more

I arrived in Cancun a couple of days ago after a 15 hour journey and just wanted somewhere close to have an early dinner before crashing. The doorman at my hotel recommended a Mexican place nearby called El Mortero, which is about 5 minutes walk from the Krystal Grand where I'm staying. Based on proximity, I thought I'd give it a shot. It's very touristy - including a mariachi band in full costume playing and singing when I walked in. The prices are in pesos and not particularly cheap - a surf and turf costs the equivalent of US$44. I ordered a selection of appetisers to get a bit of variety; steak taco, shrimp empanadas and chilli stuffed with crab meat. The empanadas arrived first. These were covered in grated cabbage and white cheese with a little side of salsa. Quite bland. Couldn't taste the shrimp at all. The yellow pepper stuffed with shredded crab meat was served on a bed of frijoles (bean sauce) which was a lot tastier than the empanadas and very spicy. The chill was very hot, but to the extent that all I could taste was heat. The tacos were the pick of the three for me - good serve of meat mixed with a little melted cheese plus guacamole, more frijoles and a wicker bowl full of tortillas. Only managed to get through about half of it, however, before throwing in the towel. Total bill was 562 pesos (about $55) which I didn't think was good very value for money. read more

Avoid this tourist trap. The tortilla soup was Campbell's from a soup can that was nuked in the microwave. You have been warned. read more

Hacienda El Mortero - Trying to pass off Campbell's soup at a restaurant... - Mexican Near Me - Cancún, ROO

The food was good. Not the best around, but good. The highlights were the refried beans, the fresh tortillas, and the green salsa. Those items were some of the best I've had in Cancun. The Hacienda or "House" is pretty, and service was ok-good. What RUINED my experience was the Mariachis. I usually enjoy mariachis. I had gone to a cozy spot earlier in the week, and the 3 piece band was so wonderful and mellow. I went to another spot that was outside, and more of a party scene, and the mariachis were great there too... My evening at Mortero, however, was a 5 piece band, with 2 horns, in a big 'room' indoors. Without the horns, this review would probably be a lot different. They were SO LOUD you could barely think, let alone talk to each other, or enjoy your food. The horns would even "spread out," one on each side of the restaurant, so they wouldn't blow away the table they were singing to. I, unfortunately, was on one end of the restaurant being blown away and deafened. Couldn't wait til it was over. Get rid of the horns! It's the acoustics of the house, it does not lend itself to the sound, and it is blaring. read more

Hacienda El Mortero - Inside the house is pretty... just bring earplugs. - Mexican Near Me - Cancún, ROO

One of the worst service meals ever! I live in Las Vegas and this was by far one of the worst meals of my life. The food was OK but the server was terrible, sorry if I expect too much, maybe living in Las Vegas where we know how to treat patrons has given me delusions, but when I am ignored for 20 minutes and then provided with a mandatory 15% gratuity, I'm not happy! The best part of the entire experience was the magician for the children, whom I tipped, voluntarily. I'm writing this 15 mins after I left the joint. This is my third visit to Cancun in three years and I will never return to this restaurant. read more

Came to eat here for brunch, and the man at the door turned me down because I was wearing a tank top. Just don't understand why if there are not any signs that say proper attire is required, and also this place is at the beach so wouldn't you expect people to come in with a tank top? and girls can show arms with their spaghetti straps but guys can't show arms? Spanish is my first language and the guy also try to speak English to me when I speak fluent Spanish and when I would speak to him in Spanish he would reply back to me in English as if I don't understand what he's saying. I found that rude, but I guess if you're coming don't wear a tank top read more

We came here 2 nights while in Cancun. The ambiance is awesome, the food was great, the entertainment was great, and the service was good. Think - your classic mexican restaurant in your hometown, but much nicer, with a live (and VERY talented) mariachi band - but be sure you tip them if you have them play for your table! My husband and I split the Mexican Snack plate for the appetizer. It included a flavorful spread of what was to come. No matter what you order here, I highly recommend that to start. We also had the Duck Enchiladas which were incredibly tasty. I'm telling you, the food was wonderful, give it a go! Oh, and their maragritas are HUGE! read more

Errrr....as I write this review I'm wondering.. am I the only one who didn't like this place?! The restaurant itself is very cute, romantic yet family and girls night friendly ambience. The inside of the restaurant feels very authentic and actually reminds me of the movie Coco. However, the customer service is less then optimal. The waiters would pass by our table ALOT and yet never actually stop by our table, it also seemed impossible to get someones attention and overall we ended up spending a total of 3 hours at the restaurant due to how slow the service was. On to the good stuff.. the guacamole basket is really delicious! It's guac served in a tortilla bowl along with chips - be sure to ask for the red and green salsa, it is amazing and brings this app to the next level. Between all the girls I was with no one really liked their food - it was just 'okay'. The lime soup apparently tasted like a Vietnamese soup and the stew was in fact not a stew. Personally, I had asked what was vegetarian on the menu and the waiter simply told me they only had salads. I'm sorry but I did not come to mexico to eat a spinach salad. Sooo I know where there's vegetables, there's a way, I simply asked them to make the chicken/beef fajtas vegetarian, viola easy fix, although it would have been nice if they offered some suggestions instead of dismissing veggie options. Overall I really enjoyed the veggie fajitas- they gave me sauted veggies, beans, guac and rice and tortillas of course -everything was delicious, again made better by their salsas. I did leave the restaurant with regret, wishing we had gone to the 24 hr taco place across the street for our last dinner in mexico, oh well ..next time. So - 1 star for the guac, 1 star for the veggie fajitas .. I was considering giving a third star for the salsas/restaurant decor - but the customer service was so poor and slow that I just couldn't. Overall I would skip this place .. maybe check it out only for guac/chips and a drink, but go somewhere for the rest of your meal.. like the taco place across the street! read more

Excellent food and service. Awesome mariachi playing every day. If you can go Sunday morning for a amazing buffet! read more

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Not sure why such bad reviews on the place but the wife and I loved this place both times we ate in 6 year span. We went again tonight and very much enjoyed our meal. I ordered the shrimp fajitas and she ordered the beef tacos both of which tasted fresh and authentic to Mexican food that we enjoy. I really enjoyed the cactus that was mixed with my grilled onions and peppers, it added a great flavor I really liked. My only issue with this place since I'm not part of their all inclusive since I'm not staying at the Krystal is the conversion rate is not listed and I asked my waiter if it was 14-$1 and he said yes but then miss calculated the total based off of the total I came up with. I would prefer if they automatically did the math on the check for you so you don't feel like your being taken advantage of the way I felt a little bit. Other then that they have a great band playing awesome music and the food is very tasty. We will be back but before I order next time I will ask prior to ordering about the conversion rate. read more

Hacienda El Mortero - Shrimp fajitas. Off the menu so ask if you want them - Mexican Near Me - Cancún, ROO

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The best of all our authentic meals during our stay. Wonderful service and great food. You should eat here at least once.. read more

Hacienda El Mortero - Omg. Awesome food and great music! - Mexican Near Me - Cancún, ROO

We went in for apps and drinks and had an amazing time. The service was superb and the food was phenomenal. Would definitely recommend the place. read more

This is a fantastic place to visit while on the strip in Cancun . The chips here are to die for, and food is amazing all around and it is a little more expensive for the area but compared to our prices back home they are about the same . They offer live music for entertainment coming to each table ! Highly recommended! read more

This has to be the worse restaurant I've been to lately. 22 mins after being seated finally someone comes by to the table. Then the waiter comes by to get our order after what seems like forever. Then I'm told that since we order an appetizer for 2 we can't order another one. 35 mins in order taken but no chips. When the chips come out they taste like they was dipped in salt. After being there an hour out dinner finally came out. Our entrees was decent but overall appetizers and service was horrible. read more

My wife and I walked in to a nice atmosphere. Everything looked clean and nice, a mariachi band was making their rounds. We started with a couple mango margaritas and split the empanadas appetizer. The drinks were good, but the empanadas were slightly burnt. We were really hungry and our drinks were good, so we didn't mind. We asked what the "catch of the day" was, thinking it would be a nice fresh fish. Our waiter said it was "whitefish", so we both went for it. What we got didn't even resemble a fish. It was small and circular (like a filet mignon), wrapped in a slice of bacon and covered in some disgusting brown sauce. It was not fresh at all. The sauce tasted like burnt beef gravy, and completely overpowered the taste of the "fresh whitefish" (maybe that was the point). After a long day in the sun, we were too exhausted to complain or go anywhere else, so we begrudgingly choked down our dishes and went back to the hotel. If you're looking for a more upscale restaurant, look elsewhere. That fish will haunt my dreams for some time to come. read more